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Pengaruh Indeks Harga Saham Gabungan, Kurs, Jakarta Islamic Index, dan Covid-19 Terhadap Reksadana Saham Syariah Mochlasin Mochlasin; Saiful Anwar; Fiona Sita Salsabila; Muhammad Ali Faisal
Jurnal Ilmiah Ekonomi Islam Vol. 9 No. 1 (2023): JIEI : Vol.9, No.1, 2023
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v9i1.6185

Abstract

Early in 2020 the world was surprised by the presence of a dangerous virus that attacks human breathing with the name corona virus or covid-19. The virus caused a world-scale pandemic that caused the world economy to experience shocks such as declining investment. There are several forms of investment such as sharia stock reksdana. Sharia stock mutual funds also experienced a decrease in the value of their assets during the beginning of the pandemic. There are several variables that can be the influence of declining asset values such as composite stock price index, exchange rate, and JII. The purpose of this research is to determine the Effect of Composite Stock Price Index, KURS, Jakarta Islamic Index, and Covid-19 on the Net Asset Value of Sharia Stock Mutual Funds (Trim Syariah Stock Case Study) during the covid-19 pandemic. The samples used in this study numbered 75 with sampling techniques using purposive sampling. The analysis method used is time series data regression. The results showed that the variables IHSG, JII, and Covid-19 had a significant positive effect on NAB Mutual Fund sharia stocks. Variable exchange rates have no effect on NAB Sharia stock mutual funds.
Pengaruh Brand Image, Brand Awarenees, Service Quality, dan Digital Banking terhadap Loyalitas Nasabah melalui Kepuasan Nasabah sebagai Variabel Intervening (Studi pada Nasabah Bank Syariah Indonesia KCP Ungaran Diponegoro 1): The Influence of Brand Image, Brand Awareness, Service Quality, and Digital Banking on Customer Loyalty through Customer Satisfaction as an Intervening Variable (Study on Customers of Bank Syariah Indonesia KCP Ungaran Diponegoro 1) Dina Irmawati; Mochlasin Mochlasin
Jurnal Keuangan dan Perbankan Syariah Vol 5 No 1 (2026): April 2026
Publisher : FAKULTAS EKONOMI DAN BISNIS ISLAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24260/jkubs.v5i1.4329

Abstract

Purpose: This study aims to examine the effects of brand image, brand awareness, service quality, and digital banking on customer loyalty through customer satisfaction as a mediating variable among customers of BSI KCP Ungaran Diponegoro 1. Design/methodology/approach: This study uses a quantitative approach with primary data collected through questionnaires. The data were analyzed to examine both direct and indirect effects among the research variables. Research Findings: The findings show that brand image and service quality do not have a significant direct effect on customer loyalty. In contrast, brand awareness and digital banking have a positive and significant effect on customer loyalty. Customer satisfaction also has a positive and significant effect on customer loyalty. Furthermore, customer satisfaction does not mediate the effect of brand image on customer loyalty, but it mediates the effects of brand awareness, service quality, and digital banking on customer loyalty. Contribution/Originality/Novelty: This study provides empirical evidence on the determinants of customer loyalty in Islamic banking at the branch level, particularly at BSI KCP Ungaran Diponegoro 1. The findings highlight the importance of brand awareness and digital banking as key drivers of loyalty, while also emphasizing the role of customer satisfaction as a mediating mechanism in strengthening long-term customer loyalty