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PENGARUH PENGETAHUAN, KEPERCAYAAN DAN CUSTOMER VALUE TERHADAP MINAT MENGGUNAKAN PEMBIAYAAN MURABAHAH DENGAN SHARIA COMPLIANCE SEBAGAI VARIABEL MODERATING Rahmawati, Salis; Mochlasin, Mochlasin
Journal of Islamic enterpreneurship and Management Vol 3, No 1 (2023): JIEM: JOURNAL OF ISLAMIC ENTERPRENEURSHIP AND MANAGEMENT
Publisher : UIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/jiem.v3i1.1-18

Abstract

This research is aimed to know the impact of knowledge, trust, and customer value on the interest of using Murabahah Financing with Sharia Compliance as the moderating variable (Study on alumni of Islamic Business and Economy Faculty, State Institute for Islamic Studies Salatiga). The quantitative method is used in this research, while the data is gained by spreading questioner to the alumni of Economy and Islamic Bussiness Faculty, State Institute for Islamic Studies Salatiga, 82 respondences. Then, the data is proceeded by using SPSS 25 Version. The analysis that is used in this research includes instrument test, classic assumption test, and Moderated Regression Analysis (MRA).Based on this research, it is found that: (1) The knowledge influences positively and significantly the interest (2) The trust influence positively and significantly the interest (3) Customer Value influence positively and significantly the interest (4) Sharia Compliance influence positively and significantly the interest of using Murabahah Financing (5) Sharia Compliance can moderate the impact of knowledge to the interest of using Murabahah Financing (6) Sharia Compliance can moderate the impact of the trust to the interest of using Murabahah Financing (7) Sharia Compliance can moderate the impact of customer value to the interest of using Murabahah Financing.Keywords: Knowledge, Trust, Customer Value, Sharia Compliance
THE INFLUENCE OF BRAND AWARENESS, CUSTOMER VALUE AND TRUST TOWARD LOYALTY CUSTOMERS WITH SATISFACTION AS INTERVENING Ayuningrum, Tyas; Mochlasin, Mochlasin
Journal of Islamic enterpreneurship and Management Vol 1, No 2 (2021): JIEM: Journal of Islamic Enterpreneurship and Management
Publisher : UIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/jiem.v1i2.23-42

Abstract

This study aims to influence Brand Awareness, Customer Value and Trust on Customer Loyalty in Bank Jateng KCPS Salatiga with Satisfaction as an Intervening Variable. This study uses quantitative methods by processing primary data through a questionnaire given to 100 respondents to the customers of Bank Jateng KCPS Salatiga. purposive sampling technique in sampling. choose the target sample or target sabmple subjectively. The data obtained were processed with SPSS Version 23. The analytical tools used include multiple linear analysis and path analysis. The results of the research test show that brand awareness has no positive and significant effect on satisfaction while customer value and trust have a positive and significant effect on satisfaction. Next is brand awareness, Trust, and satisfaction have a positive and significant effect on loyalty, while customer value has a negative and significant effect on loyalty. Brand awareness has no positive and significant effect on customer loyalty through satisfaction as an intervening variable, while customer value and trust have a positive and significant effect on customer loyalty through satisfaction as an intervening variable.
Examining The Role of Bank Interest Haram Fatwa on Factors Influencing Customer Desires Mochlasin, Mochlasin
Muqtasid: Jurnal Ekonomi dan Perbankan Syariah Vol 14, No 1 (2023): MUQTASID: Jurnal Ekonomi dan Perbankan Syariah
Publisher : UIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/muqtasid.v14i1.51-68

Abstract

This research tries to explain the actual use of customers in the context of sharia banking in DIY. Specifically, this research aims to examine the role of fatwa knowledge in moderating the relationship between customer satisfaction, customer trust, and religious motives with behavioral intentions. A survey was conducted to collect data, resulting in 300 complete usable responses. Moderated Regression Analysis (MRA) was used to test the research hypothesis. The findings of this research reveal that customer trust and religious motives influence behavioral intentions, while customer satisfaction and fatwa knowledge have no influence. However, knowledge about the fatwa issued by the MUI was found to mediate the influence of customer satisfaction on behavioral intentions but did not mediate customer trust and religious motives on behavioral intentions. Additionally, behavioral intentions were found to influence actual usage by customers. Ultimately, this research provides valuable insights for practitioners and policy makers in the sharia banking industry to create actual utilization and increase customer literacy regarding fatwas in sharia banking.
DETERMINANT FACTORS IN PREDICTING MUSLIM FASHION PURCHASE DECISION: A CASE IN NEW ENTRANTS BUSINESS Jannah, Kenanga Miftakhul; Puspita, Rosana Eri; Mochlasin, Mochlasin
Al-Infaq: Jurnal Ekonomi Islam Vol. 13 No. 1 (2022): MARET
Publisher : Fakultas Agama Islam, Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of price, product, promotion, and Islamic business ethics on purchasing decisions in new entrants' Muslim fashion businesses with intentionto-buy as an intervening variable. The indicators used are prices regarding prices, purchasing power, competitiveness, and price comparisons. Data processing is carried out through a quantitative approach with primary data collected through questionnaires with the following techniques simple random sampling with a sample of 90 respondents. Data analysis using SPSS application. Based on research results, it was found that price, product, promotion, and Islamic business ethics have significant positive effects on purchasing decisions and intention to buy. As for the price and Islamic business ethics,significant positive effects on purchasing decisions by mediating buying intention, products, and promotions have a significant negative effect on purchasing decisions and cannot be mediated intention to buy. New entrants Muslim fashion businesses must make improvements from each of the determinants of the purchase decision to increase the existence to be more popular.