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Journal : Leges Privatae

Juridical review of Consumer Dispute Resolution in Online Marketplace Transactions Ayu, Hanuring; Zuhri, Lahmuddin; Rosalia, Olyvia; Firayani
Leges Privatae Vol. 1 No. 5 (2025): FEBRUARY-JOY
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/vp5msa90

Abstract

The development of digital technology has driven the growth of online transactions through marketplace platforms, providing convenience for consumers in shopping. However, as electronic transactions increase, various disputes have arisen between consumers and business actors, such as mismatched products, delayed deliveries, and fraud. This study aims to examine the consumer dispute resolution mechanisms in marketplace transactions from a legal perspective, assess the effectiveness of existing regulations, and identify the challenges faced in their implementation. The research method used is normative legal research with a statutory approach and a conceptual approach. The results of the study show that existing regulations, such as the Consumer Protection Law and the Electronic Information and Transactions Law (ITE Law), have not been fully effective in providing legal certainty for consumers. Differences in dispute resolution mechanisms across marketplaces and low consumer legal literacy are the main obstacles in protecting consumer rights. Therefore, it is necessary to strengthen regulations, ensure transparency in dispute resolution procedures, and improve consumer education to optimize the consumer protection system in electronic transactions.
Responsibility of E-Commerce Platforms to Consumers for illegal Products in Indonesia khaerudin, Ariy; Rosalia, Olyvia; Firayani; Nasim, Abu Sahman
Leges Privatae Vol. 1 No. 5 (2025): FEBRUARY-JOY
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/ebwg8t95

Abstract

The expansion of e-commerce in Indonesia has significantly transformed digital transactions, offering unparalleled convenience while simultaneously giving rise to pressing legal concerns regarding the distribution of unauthorized goods. Items such as unregulated pharmaceuticals, harmful beauty products, and counterfeit merchandise are increasingly prevalent on online marketplaces, endangering consumer safety. This research adopts a normative juridical framework, incorporating legislative, theoretical, and case-study approaches to examine the extent of liability e-commerce platforms bear in facilitating the trade of illegal products. Under Indonesia’s Consumer Protection Law, Trade Law, and the Electronic Information and Transactions (ITE) Law, these platforms are expected to regulate and oversee transactions, yet in practice, accountability predominantly falls on individual vendors. The principles of strict liability and vicarious liability provide a legal basis for evaluating platform responsibility in such cases. Findings suggest that enforcement mechanisms remain insufficient, allowing gaps in regulatory oversight. To address this, robust policies must be introduced, including stringent verification protocols for sellers and products, alongside stronger governmental supervision of digital commerce. Strengthening these regulatory frameworks will not only enhance consumer rights but also curtail the proliferation of illegal goods across e-commerce platforms, ensuring a safer and more accountable online marketplace.
The Influence of Globalization on Customary Legal Systems: A Review from an Archipelago Perspective Firayani
Leges Privatae Vol. 1 No. 2 (2024): AUGUST - JOY
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/jr2skf74

Abstract

This article examines the impact of globalization on customary law systems in the archipelago, focusing on changes that occur in the structure and practice of customary law amidst the flow of modernization. Globalization has brought various significant impacts on customary law, both in positive and negative aspects. This study uses literature study and case analysis methods to evaluate how customary law adapts to or is affected by global trends. The results show that globalization affects customary law in various ways: from adjustments to international legal practices to challenges in maintaining local cultural identity. The author also notes that although globalization brings opportunities for the protection and recognition of customary rights through international cooperation, this is often accompanied by pressure to align customary norms with global standards that may not always be in accordance with local values. This article suggests the need for a balanced approach between maintaining the richness of customary law and adapting to global developments to ensure the sustainability of customary law systems in the archipelago.