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Journal : Journal Of Nursing Practice

Relationship between Service Quality and Demographic Factors with Patient Satisfaction at the General Polyclinic of Manguharjo Public Health Center, Madiun City Nurwijayanti; Ayu Elvita Bintama; Panca Radono
Journal Of Nursing Practice Vol. 8 No. 3 (2025): April
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jnp.v8i3.797

Abstract

Background: Healthcare Manguharjo, a key primary facility in Madiun City, faces challenges like long wait times and limited referrals. Purpose: This study examines how service quality and demographics affect patient satisfaction, aiming to improve care and ensure equitable access for underserved communities. Methods: A cross-sectional survey of 91 patients used SERVQUAL questionnaires to assess five service quality dimensions. Spearman correlation examined relationships with demographics and satisfaction, ensuring ethical protocols and participant confidentiality. Results: Service quality moderately correlated with satisfaction (r=0.308, p=0.003). Demographics showed weaker but significant influence (r=0.258, p=0.013). Patients praised staff friendliness and efficiency but highlighted needs for improved communication (e.g., clearer medical instructions) and facility cleanliness. Service quality significantly drives satisfaction, while demographics play secondary roles. Strengthening communication, modernizing facilities, and reducing administrative delays are recommended to address gaps. Conclusion: Future studies should explore longitudinal impacts of these interventions. Prioritizing patient-centered improvements can enhance Healthcare Manguharjo’s community health outcomes.
Factors Associated with the Risk of Acute Respiratory Tract Infection (ARI) Symptoms in Toddlers Reviewed from the Home Environment in Bababan Village, Tulungagung Regency Nurwijayanti; Vanessa Axelia Putri Sandya; Panca Radono
Journal Of Nursing Practice Vol. 8 No. 2 (2025): January
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jnp.v8i2.746

Abstract

Background: Acute Respiratory Tract Infection (ARI) is a common illness caused by viral or bacterial infections, often perceived as non-threatening. ARI symptoms range from mild to severe and depend on pathogens, environmental factors, and host immunity. Purpose: This study aimed to identify factors associated with ARI symptoms in toddlers, focusing on home environmental conditions in Babadan Village, Tulungagung Regency. Methods: The study was conducted in 2023–2024 using a cross-sectional design with 60 respondents. Participants were mothers of toddlers showing ARI symptoms, living in Babadan, and willing to participate. Data were collected using questionnaires and observation sheets assessing home ventilation, air pollution, smoking behaviors, and ARI symptoms. Statistical analysis with Chi-Square was used to evaluate the relationship between environmental factors and ARI symptoms. Results: The findings indicated significant relationships between ARI symptoms in toddlers and home ventilation (p = 0.004), indoor air pollution (p = 0.012), and family members' smoking behavior (p = 0.017). Among these factors, smoking behavior posed the highest risk for ARI symptoms in toddlers. Conclusion: The study concludes that poor home ventilation, indoor air pollution, and smoking significantly contribute to ARI symptoms in toddlers, with smoking behavior being the most critical risk factor. Addressing these environmental issues could reduce ARI risks in children.