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All Journal SEIKO : Journal of Management & Business Economics and Digital Business Review ProBisnis : Jurnal Manajemen IIJSE Advances in Management & Financial Reporting Advances in Community Services Research JIMEK
Nurul Hayat
1Prodi Manajemen, Sekolah Tinggi Ilmu Ekonomi Yapis
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences Other

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The Village Head’s Leadership Style and Its Impact on the Effectiveness of Community Empowerment Programs through Community Participation Sri Maryani; Nurul Hayat; Shoalihin Shoalihin
Advances in Management & Financial Reporting Vol. 4 No. 3 (2026): June - September
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/amfr.v4i3.1003

Abstract

Purpose: This study aims to examine the effect of the village head's leadership style on the effectiveness of community empowerment programs, including the mediating role of community participation. Research Method: Using a quantitative correlational design, data were collected via Likert-scale questionnaires from 91 purposively sampled respondents from a population of 1,063 in Rababaka Village. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 3.0. Results and Discussion: The findings reveal that leadership style has a positive and significant effect on both program effectiveness and community participation. Moreover, community participation significantly influences program effectiveness and effectively mediates the relationship between leadership style and program effectiveness. Implications: These findings suggest that village governments should abandon top-down approaches in favor of empathetic and inclusive leadership to foster active citizen involvement. Future research should expand the geographical scope and employ mixed-methods approaches. Originality: This study uniquely identifies community participation not merely as an administrative requirement but as a crucial mediating mechanism that bridges leadership vision and program success within the specific socio-cultural dynamics of Rababaka Village.
Pengaruh Gaya Kepemimpinan Situasional Komandan Regu terhadap Kinerja Operasional Personil Dinas Pemadam Kebakaran Kabupaten Dompu Muh Mustian; Nurul Hayat; Shoalihin Shoalihin
ProBisnis : Jurnal Manajemen Vol. 17 No. 4 (2026): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study aims to enhance knowledge in the fields of human resource management and leadership, as well as to provide practical contributions toward improving the operational performance of the Fire and Rescue Service. The main issue addressed in this study concerns the operational performance of personnel at the Dompu Regency Fire and Rescue Service, including differences in preparedness levels among teams, variations in response speed when dealing with fire incidents, and inconsistencies in coordination and communication patterns during operations. This research employed a quantitative method with an explanatory (causal-comparative) approach. The study population consisted of all members of the fire brigade within the Fire and Rescue Service, totaling 40 personnel who were selected as respondents using a total sampling technique. Data were collected through observation and the distribution of physical questionnaires and were subsequently analyzed using SPSS. The results indicate that the situational leadership style of team commanders has a positive and significant effect on the operational performance of personnel at the Dompu Regency Fire and Rescue Service, with a significance value of 0.000 (0.000 < 0.05).
Pengaruh Work-Life Balance terhadap Kinerja Karyawan melalui Organizational Citizenship Behavior (OCB) sebagai Variabel Mediasi pada XL Smart di Kabupaten Dompu dan Bima Mi’rajatul Wahidah; Nurul Hayat; Dian Urna Fasihat
ProBisnis : Jurnal Manajemen Vol. 17 No. 4 (2026): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study aims to examine the effect of work-life balance on employee performance through organizational citizenship behavior as a mediating variable. The population in this study consists of XL Smart employees in Dompu and Bima Regency. This research uses a quantitative method with an explanatory approach. The sample used in this study consisted of 50 people, taken from the population, or all employees. The type of data in this study is quantitative, and the instruments used for data collection are observation and questionnaires with a 5-point Likert scale. Meanwhile, the data analysis technique used is SEM-PLS version 4.0. Research results show that work-life balance affects employee performance, work-life balance affects organizational citizenship behavior, organizational citizenship behavior affects employee performance, and work-life balance affects employee performance through the mediation of organizational citizenship behavior.
Pengaruh Kualitas Pelayanan dan Penanganan Keluhan Pelanggan Terhadap Minat Kunjungan Ulang Pada Bolly Departement Store Dompu irfan Irfan; Nurul Hayat; Hermansyah Hermansyah
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 5 No. 2 (2025): Juli : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v5i2.6002

Abstract

This study aims to analyze the influence of service quality and customer complaint handling systems on customers' intention to revisit Bolly Department Store in Dompu. The background of this research is based on the importance of effective service strategies in maintaining customer loyalty amid the increasingly competitive retail business environment. The research approach used is quantitative, employing a survey method. Primary data were collected through questionnaires distributed to customers who had previously shopped at Bolly Department Store. The data collection technique used purposive sampling based on specific criteria, resulting in 98 respondents. Data analysis was conducted using the Structural Equation Modeling (SEM) method based on Partial Least Squares (PLS) with the assistance of SmartPLS version 4.0 software. The results of the study indicate that both service quality and customer complaint handling have a positive effect on customers’ intention to revisit Bolly Department Store in Dompu. These findings suggest that excellent service and the company’s responsiveness in handling complaints can create a pleasant shopping experience, enhance customer trust, and foster loyalty that leads to repeat visits.
Co-Authors Amelia Catur Pratiwi Annisa Bambang Haryanto Desi Ratnasari Desi Rubiyanti Dian Urna Fasihat Hermansyah Hermansyah Ibrahim Zakariah Ibrahim Zakariah irfan Irfan Mi’rajatul Wahidah Muh Mustian Muhamad Gilang Heriawan Putri Nabila Rika Hardianti Risca Ariska Ramadhan Rizky Ramadhan Salim Setiawan Shoalihin Shoalihin Shoalihin Shoalihin Shoalihin Shoalihin Sri Maryani Ta’jiah Ta’jiah Yeye Suhaety