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All Journal Gemilang: Jurnal Manajemen dan Akuntansi Epaper Bisnis: International Journal Entrepreneurship and Management Ulil Albab Menulis: Jurnal Penelitian Nusantara
Maria Christiana Iman Kalis
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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The Mediating Role of Work Engagement in the Relationship Between Transactional Leadership and Workload with Turn-over Intention Among Part-Time Coffeeshop Workers in Pontianak City Silverius Aldi; Endah Mayasari; Maria Christiana Iman Kalis
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 2 No. 2 (2025): ePaper Bisnis : International Journal of Entrepreneurship and Management
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v2i2.356

Abstract

This study aims to analyze the effect of transactional leadership and workload on turnover intention, with work engagement as a mediating variable among part-time workers in the coffeeshop industry in Pontianak City. Transactional leadership, which emphasizes a system of rewards and punishments, along with high workload, is presumed to influence employees’ emotional attachment to their jobs and subsequently affect their intention to leave. This research adopts a quantitative approach using the PLS-SEM method through SmartPLS 4.0 software, with data collected via a Likert-scale questionnaire. A total of 200 respondents were selected using purposive sampling. The results indicate that transactional leadership has a significant negative effect on turnover intention and a significant positive effect on work engagement. Workload has a significant positive effect on both work engagement and turnover intention. Furthermore, work engagement has a significant negative effect on turnover intention and is proven to mediate the effects of transactional leadership and workload on turnover intention. These findings highlight the critical role of work engagement in reducing employees' desire to leave, even when faced with high workloads and a transactional leadership style.
The Impact of User Experience, and Word-of-Mouth, with Customer Satisfaction as a Mediating Factor in the Oxygen WiFi Network Ilmi Farisi Khumaini; Maria Christiana Iman Kalis; Bintoro Bagus Purmono; Nur Afifah; Harry Setiawan
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 2 No. 2 (2025): ePaper Bisnis : International Journal of Entrepreneurship and Management
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v2i2.377

Abstract

This study aims to analyze the influence of User Experience and Word of Mouth on Customer Satisfaction in the Oxygen.id Home service, one of the internet providers in Indonesia. In today’s digital era, the quality of internet service is measured not only by connection speed and stability but also by the user’s experience when interacting with the service. User Experience encompasses aspects such as ease of use, interface design, responsiveness, and emotional comfort during service usage. A well-designed User Experience can enhance positive perceptions of the service and lead to increased Customer Satisfaction. Customer Satisfaction plays a crucial role as a bridge between User Experience and Word of Mouth. Satisfied customers tend to be more willing to recommend the service to others, either directly or through social media. Word of Mouth serves as a trusted form of organic promotion and has a significant impact on attracting potential new customers. Therefore, Word of Mouth is not only an outcome of good service but also a part of an effective growth strategy in a competitive industry. This study employs a quantitative approach by collecting data through surveys of active Oxygen.id Home users. The analysis results indicate a strong relationship between User Experience, Customer Satisfaction, and Word of Mouth, with Customer Satisfaction acting as a significant mediating variable. These findings emphasize the importance for service providers to continuously optimize User Experience in order to increase customer loyalty and expand market reach through the power of Word of Mouth.
Pengaruh Job Mismatch Dan Keterampilan Kerja Terhadap Kinerja Karyawan Generasi Z Dimediasi Kepuasan Kerja Siska Fitria Ningsih; Nur Afifah; Rizani Ramadhan; Maria Christiana Iman Kalis; Endah Mayasari
Menulis: Jurnal Penelitian Nusantara Vol. 1 No. 6 (2025): Menulis - Juni
Publisher : PT. Padang Tekno Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/menulis.v1i6.345

Abstract

Penelitian ini dilaksanakan dengan tujuan untuk menelaah dampak ketidaksesuaian pekerjaan (job mismatch) serta tingkat keterampilan kerja terhadap kinerja individu dari kalangan Generasi Z, dengan kepuasan kerja ditempatkan sebagai variabel yang berperan sebagai mediator. Subjek dalam penelitian ini merupakan Generasi Z yang telah aktif bekerja di berbagai lembaga, baik dalam sektor pemerintahan maupun sektor swasta yang tersebar di wilayah Indonesia. Untuk menjawab rumusan masalah dan menguji hipotesis yang diajukan, pendekatan kuantitatif diterapkan melalui pengumpulan data dengan metode survei daring yang melibatkan 200 orang responden. Teknik analisis yang digunakan dalam penelitian ini adalah Structural Equation Modeling (SEM) yang memungkinkan pengujian hubungan antar variabel secara simultan dan komprehensif. Berdasarkan hasil analisis data, ditemukan bahwa ketidaksesuaian antara pekerjaan dengan kompetensi individu memberikan dampak negatif terhadap tingkat kepuasan kerja serta menurunkan kinerja karyawan secara keseluruhan. Di sisi lain, keterampilan kerja menunjukkan kontribusi positif dalam meningkatkan kepuasan kerja sekaligus memperkuat kinerja individu. Selain itu, kepuasan kerja terbukti memainkan peran penting sebagai variabel mediasi yang menghubungkan pengaruh job mismatch dan keterampilan kerja terhadap performa kerja Generasi Z. Temuan dari studi ini diharapkan dapat memberikan manfaat praktis dalam pengelolaan sumber daya manusia, terutama bagi individu yang ingin meningkatkan kesiapan kerja, organisasi yang berupaya meminimalkan risiko ketidaksesuaian posisi kerja, serta bagi pemerintah dalam merancang kebijakan ketenagakerjaan yang lebih adaptif terhadap kebutuhan generasi muda. Di samping itu, penelitian ini turut memberikan kontribusi dalam pengembangan kerangka teoritis di bidang manajemen sumber daya manusia, khususnya yang relevan dengan dinamika tenaga kerja Generasi Z.
Pengaruh Career Development dan Work Life Balance Terhadap Employee Retention Gen Z: Mediasi Job Satisfaction Chafsoh, Zannuba Arifah; Maria Christiana Iman Kalis; Anwar Azazi; Yulyanti Fahruna; Endah Mayasari
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 4 No. 8: Juli 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v4i8.10123

Abstract

Penelitian ini dimaksudkan guna menganalisis hubungan antara career development dan work-life balance pada employee retention, melalui job satisfaction berperan menjadi variabel mediasi. Penelitian dilakukan dengan metode kuantitatif dan pendekatan asosiatif kausal. Data dikumpulkan melalui kuesioner online (Google Form) dari 158 karyawan Generasi Z yang bekerja di BUMN Perbankan di Kalimantan Barat. Pengolahan data pada penelitian ini dilakukan dengan metode Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS) dengan bantuan aplikasi SmartPLS 4. Temuan dari penelitian membuktikan bahwasanya career development dan work-life balance memengaruhi secara signifikan pada employee retention dan job satisfaction. Tidak hanya itu, job satisfaction memengaruhi secara signifikan terhadap employee retention serta memediasi hubungan antara career development dan work-life balance pada employee retention. Temuan ini membuktikan bahwasanya career development dan work life balance mempunyai peran penting dalam menaikkan job satisfaction dan employee retention khususnya bagi karyawan generasi Z pada sektor BUMN perbankan di Kalimantan Barat.
The Mediating Role of Work Motivation in Linking Leadership, Rewards, and Sales Performance at Astra Motor Nur Ikhsanida, Zhackya; Heriyadi, Heriyadi; Endah Mayasari; Maria Christiana Iman Kalis; Rizani Ramadhan
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 4 No. 8: Juli 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v4i8.10128

Abstract

This study aims to analyze the influence of transformational leadership and rewards on employee performance, with work motivation as a mediating variable, among contract salespeople at PT Astra International Tbk – Honda Sales Operation, Pontianak Patimura Branch. A quantitative approach was used, with data analyzed using Partial Least Squares (PLS) through SmartPLS 4. The results show that transformational leadership and rewards have a significant effect on work motivation and employee performance. Work motivation also significantly influences performance and mediates the relationship between transformational leadership and rewards on performance. This study highlights the importance of inspirational leadership styles and fair reward systems in enhancing the motivation and performance of contract sales employees.
Pengaruh Motivasi Kerja dan Disiplin Kerja terhadap Kepuasan Kerja dengan Komitmen Organisasi sebagai Variabel Intervening Generasi Z di Indonesia Fitriani Fitriani; Yulyanti Fahruna; Syahbandi Syahbandi; Maria Christiana Iman Kalis; Endah Mayasari
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 2 (2025): : Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i2.2654

Abstract

This study will investigate organizational commitment as a mediating variable in Generation Z employees in Indonesia to improve understanding of the relationship between work motivation, work discipline, and job satisfaction. This study examined a sample of 255 employees from Generation Z. Respondents were selected using a purposive sampling method. Research information was collected using an online questionnaire distributed through Google Forms with a quantitative method. The Structural Equation Modeling (SEM) approach and SmartPLS 4 software were used for data analysis to assess and examine the relationship between variables in the proposed research model. According to the research findings, work motivation significantly increases organizational commitment, but does not have a statistically significant direct impact on job satisfaction. On the other hand, work discipline greatly affects organizational commitment and job satisfaction. In addition, organizational commitment has a positive and significant impact on job satisfaction and acts as an important mediator between work motivation, discipline, and job satisfaction.
Co-Authors Anwar Azazi Bintoro Bagus Purmono Chafsoh, Zannuba Arifah Endah Mayasari Fahruna, Yulyanti Fitriani Fitriani Harry Setiawan Heriyadi, Heriyadi Ilmi Farisi Khumaini Nur Afifah Nur Ikhsanida, Zhackya Rizani Ramadhan Silverius Aldi Siska Fitria Ningsih Syahbandi Syahbandi