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All Journal Jurnal Pariwisata Pesona IMAGE International Conferences SDGs 2030 Challenges and Solutions Majalah Ilmiah Warta Dharmawangsa Management Studies and Entrepreneurship Journal (MSEJ) Al Khidma: Jurnal Pengabdian Masyarakat Barista : Jurnal Kajian Bahasa dan Pariwisata Epaper Bisnis: International Journal Entrepreneurship and Management Jurnal Pariwisata Tourista
Andini Risfandini
Universitas Merdeka Malang
Religion Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences Other

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The Effect of Employee Engagement and Work-life Balance to Employee Performance with Job Satisfaction as a Mediation Variable in Lavalette Hospital Malang Panji Arik Indraswara; Umu Khouroh; Andini Risfandini
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 1 No. 3 (2024): September : ePaper Bisnis : International Journal of Entrepreneurship and Manag
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v1i3.88

Abstract

Hospitals are a health service industry which are now increasingly required to continue to adapt to developments and provide the best service for the community. Now, the current very tight competition requires hospitals to continue to improve the quality of their services. Lavalette Hospital is developing and continues to strive to provide the best service to the community by improving the performance of human resources. There are many factors that can influence employee performance, including employee engagement, work-life balance and job satisfaction as factors that can strengthen this influence. For this reason, this research aims to analyze the influence of employee engagement, work-life balance on employee performance with job satisfaction as a mediating variable at Lavalette Hospital Malang. The sample in this study was 167 respondents consisting of PWT and PWTT employees using a simple random sampling. The data collection technique uses a Google form which is distributed to respondents. Data analysis was carried out using SEM PLS analysis using SmartPLS 4.0. The research results showed that:1.Employee engagement has a significant effect on job satisfaction, 2.Work-life balance has a significant effect on job satisfaction,3.Employee engagement has a significant effect on employee performance,4.Work-life balance has a significant effect on employee performance,5.Job satisfaction has a significant effect on employee performance,6.Employee engagement has a significant effect on performance employees with job satisfaction as a mediating variable,7.Work-life balance does not have a significant effect on employee performance with job satisfaction as a mediating variable.
Strategi Pengembangan Pariwisata Muslim Friendly di Kota Pasuruan Gunawan, Rachmat Bryando; Supriadi, Bambang; Risfandini, Andini
Al Khidma: Jurnal Pengabdian Masyarakat Al Khidma Vol. 4 No. 2 Juli 2024
Publisher : Sekolah Tinggi Ilmu Al-Qur'an (STIQ) Amuntai Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35931/ak.v4i2.4154

Abstract

Fenomena perjalanan wisatawan Muslim meningkat secara signifikan, dengan data menunjukkan bahwa jumlah kunjungan wisatawan Muslim internasional mencapai 140 juta pada tahun 2023. Hal ini menunjukkan adanya pemulihan di sektor pariwisata pasca-pandemi. Dengan meningkatnya kesadaran akan kebutuhan fasilitas yang sesuai dengan prinsip Islam, banyak negara berusaha menyesuaikan layanan mereka untuk menarik wisatawan Muslim. Kota Pasuruan, sebagai salah satu destinasi potensial, berupaya mengembangkan pariwisata ramah Muslim untuk meningkatkan kunjungan wisatawan. Tujuan Penelitian adalah mengidentifikasi faktor internal dan eksternal yang mempengaruhi pariwisata ramah Muslim di Kota Pasuruan, merancang grand dan alternatif strategi pengembangan pariwisata ramah muslim, dan menentukan urutan prioritas dari grand strategy untuk pengembangan pariwisata ramah Muslim di Kota Pasuruan. Metode Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Data dikumpulkan melalui wawancara, observasi, dan analisis dokumen terkait pengembangan pariwisata di Kota Pasuruan. Analisis SWOT digunakan untuk mengidentifikasi faktor-faktor yang mendukung dan menghambat pengembangan pariwisata ramah Muslim. Temuan dari penelitian ini adalah Faktor Internal: Keberadaan potensi budaya, sejarah, dan sumber daya alam yang mendukung, namun terdapat tantangan seperti infrastruktur yang belum memadai. Faktor Eksternal: Dukungan pemerintah dan tren global yang menguntungkan pariwisata Muslim. Namun, isu keamanan dan toleransi masyarakat menjadi hambatan. Strategi: Diperlukannya branding Kota Pasuruan sebagai destinasi ramah Muslim, penyediaan fasilitas ibadah, dan promosi kuliner halal. Implikasi Penelitian ini memberikan panduan bagi pemerintah dan pemangku kepentingan dalam menyusun kebijakan pengembangan pariwisata yang lebih inklusif dan berkelanjutan, meningkatkan kesadaran masyarakat lokal tentang pentingnya pariwisata ramah Muslim untuk mendukung pertumbuhan ekonomi dan keberagaman.
Application of CHSE at 101 Hotel Malang Dena Dwitia, Daneswara Ezra; Sutanto, Dewi Hermin; Astuti, Widji; Anam, Mochammad Musafaul; Risfandini, Andini
Jurnal Pariwisata Tourista Vol. 2 No. 1 (2022): June 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jt.v2i1.7211

Abstract

This study discusses the application of CHSE at Hotel 101 Malang. The COVID-19 pandemic that has hit the world has caused changes in the behavior of the world community in traveling or traveling. One way to survive this pandemic is to adapt to new habits. To meet these needs, the government created a program called CHSE certification. CHSE stands for Cleanliness, Health, Safety, and Environmental Sustainability in Indonesian which means Cleanliness, Health, Safety, and Environmental Sustainability. This research takes the object of Hotel 101 Malang because Hotel 101 Malang is one of the well-known five-star hotels in Malang. The method used is descriptive qualitative method. The benefit of this research is to get the results that Hotel 101 Malang has met the CHSE standard and received a CHSE certificate, so it can be said that Hotel 101 Malang has implemented CHSE which is expected to increase public confidence in choosing accommodation during the pandemic.
Pengaruh Komunikasi Dan Customer Service Terhadap Peningkatan Kepuasan Pelanggan Ramadani, Verlila; Sugeha, Anisa Zuhria; Anggraini, Dhita Paramita; Asrofi, Asrofi; Risfandini, Andini
Jurnal Pariwisata Tourista Vol. 2 No. 2 (2022): December 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jt.v2i2.8421

Abstract

Ciliwungcamp merupakan salah satu perusahaan di Kota Malang yang berfokus pada penyediaan jasa, sarana dan prasarana yang mendukung aktivitas outdoor. Penelitian ini bertujuan untuk mengetahui pengaruh komunikasi customer service terhadap peningkatan kepuasan pelanggan. Penelitian ini adalah penelitian deskriptif kuantitatif dimana data diperoleh dari responden yang telah mengunjungi Ciliwungcamp sebanyak 87 reponden, teknik pengumpulan data yang digunakan ketika melakukan penelitian ini adalah kuesioner, serta teknik analisis data menggunakan analisis regresi linear berganda, uji asumsi klasik dan uji hipotesis. Hasil penelitian menunjukkan bahwa komunikasi yang dilakukan customer service berpengaruh terhadap peningkatan kepuaan pelanggan.
Pengaruh lingkungan kerja terhadap kepuasan kerja karyawan Citilink di Bandar Udara Abdul Rachman Saleh Malang Marcella, Orvala Wike; Risfandini, Andini; Rahmadian, Aprillia; Lasarudin, Alwin
Jurnal Pariwisata Tourista Vol. 4 No. 2 (2024): Oktober 2024
Publisher : University of Merdeka Malang

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Abstract

Penelitian dilakukan di Maskapai Citilink salah satu maskapai yang beroperasi di Bandar Udara Abdulrachman Saleh Malang yang tepatnya berlokasi di Jl. Komodor Udara Abdul Rachman Saleh, Krajan, Bunut Wetan, Kec. Pakis, Kabupaten Malang, Jawa Timur 65154.Tujuan dari penelitian ini adalah untuk mengatahui dan menganalisis pengaruh lingkungan terhadap kepuasan kerja karyawan Citilink di Bandar Udara Abdulrachman Saleh Malang. Kepuasan kerja dapat dipengaruh lingkungan kerja melalui beberapa aspek seperti pencahayaan, kebersihan, keamanan, sirkulasi udara, penggunaan warna pada area kerja dan hubungan/keharmonisan dengan atasan ataupun rekan kerja. Jika kepuasan kerja terpenuhi, diharapkan karyawan dapat menghasilkan produktivitas yang tinggi. Metode yang digunakan dalam penelitian ini metode kuantitatif dengan pendekatan deskriptif. Teknik pengambilan data dalam penelitian ini adalah penyebaran kuesioner kepada seluruh karyawan Citilink. Berdasarkan penelitian maka dapat dosimpulkan bahwa terdapat pengaruh lingkungan kerja terhadap kepuasan kerja karyawan Citilink.
The effect of tourist destination attractiveness, customer experience, and service form on return visit interest using tourist satisfaction in pujon kidul tourist village Atyanta Rahma Mahiru; Respati Hariyanto; Andini Risfandini
Jurnal Pariwisata Pesona Vol. 9 No. 2 (2024): Edisi Desember 2024
Publisher : Universitas Merdeka Malang

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Abstract

Tourist Destination Attraction, Customer Experience, Servicescape and visitor satisfaction can influence the interest of tourists to revisit the tourist attraction, efforts that have been made by Pujon Kidul Tourism Village are conducting several promotional activities through print media and the internet. The purpose of this study is: To determine the effect of Tourist Destination Attraction, Customer Experience and Servicescape on Tourist Satisfaction in Pujon Kidul Tourism Village. To determine the effect of Tourist Destination Attraction, Customer Experience and Servicescape on Tourist Revisit Interest in Pujon Kidul Tourism Village. To determine the effect of Tourist Satisfaction on Interest in Revisiting Pujon Kidul Tourism Village. To determine the effect of Tourist Destination Attraction, Customer Experience and Servicescape on Interest in Revisiting through Tourist Satisfaction in Pujon Kidul Tourism Village. The approach used in this study is a quantitative approach, especially the type of research that uses an explanatory approach to explain the relationship and emphasizes the analysis of numerical data cause and effect on service quality and competitive advantage on tourist satisfaction using questionnaire techniques. The results of the study indicate that there is a partial positive and significant influence of the Attraction of Tourist Destinations, Customer Experience and Servicescape on the Interest of Returning Tourists to Pujon Kidul Tourism Village. The results of the study indicate that there is a partial positive and significant influence of Tourist Satisfaction on the Interest of Returning to Pujon Kidul Tourism Village. The results of the study indicate that there is a partial positive and significant influence of the Attraction of Tourist Destinations, Customer Experience and Servicescape on the Interest of Returning through Tourist Satisfaction in Pujon Kidul Tourism Village.
Pengaruh Komunikasi Internal Dan Overtime Terhadap Loyalitas Karyawan Dengan Motivasi Kerja Sebagai Mediasi Di PT SSB Plant Kuala Kencana Yulianus Songgo; Andini Risfandini; Tanto Gatot Sumarsono
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i4.9127

Abstract

Membangun loyalitas karyawan memiliki tatangan tersendiri bagi sebuah perusahaan. Terdapat berbagai faktor yang memegaruhi keberhasilan perusahaan dalam membangunloyalitas karyawan. Penelitian ini menganalisis pengaruh komunikasi internal dan overtime terhadap loyalitas karyawan baik secara langsung maupun melalui motivasi kerja. Penelitian ini dilakukan pada Departemen Machine Shop di PT SSB Plant Kuala Kencana dengan jumlah sampel sebanyak 65 responden. Hasil penelitian menunjukan bahwa secara langsung komunikasi internal, overtime, dan motivasi kerja berpengaruh signifikan terhadap loyalitas karyawan. Selain itu, komunikasi internal dan overtime juga berpengaruh signifikan terhadap motivasi kerja. Untuk pengaruh tidak langsung, hasil penelitian menunjukkan motivasi kerja memediasi pengaruh komunikasi internal terhadap loyalitas karyawan amun tidak memediasi pegaruh overtime terhadap loyalitas karyawan.
Co-Authors Adinda Putri Mustika Anam, Mochammad Musafaul Anggraini, Dhita Paramita ANISA ZUHRIA SUGEHA Apriani Riati Asrofi, Asrofi Astuti, Widji Atyanta Rahma Mahiru Bambang Supriadi Dena Dwitia, Daneswara Ezra Gunawan, Rachmat Hafid Aditya Pradesa Irwan Yulianto Lasarudin, Alwin Marcella, Orvala Wike Nanny Roedjinandari Nur Imam Taufik Panji Arik Indraswara Rahmadian, Aprillia Ramadani, Verlila Respati Hariyanto Sagita Anas Sifa Sunardi Sunardi Sutanto, Dewi Hermin Tanto Gatot Sumarsono Umu Khouroh Yulianus Songgo