Article Per Year (5 Year)
p-Index From 2021 - 2026
1.468
P-Index
This Author published in this journals
All Journal PERENNIAL TEPIAN Journal Economics Technology and Entrepreneur TINTA NUSANTARA : Jurnal Ekonomi, Manajemen, dan Akuntansi De Facto: Journal of international multidisciplinary sciences Buletin Dharmas Andalas ABDIKU : Jurnal Pengabdian Masyarakat Universitas Mulawarman
Risna Nona
Accounting Information System, Agricultural Polytechnic Of Samarinda
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

Published : 10 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 10 Documents
Search

 1 
Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan Konsumen pada Bengkel Motor Rn Jaya Sangatta Risna Nona; Rina Susanti
Tinta Nusantara 2018 Vol.1 Vol 2 No 2 (2016): JURNAL TINTA NUSANTARA
Publisher : Sekolah Tinggi Ilmu Ekonomi Nusantara Sangatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55770/tn.v2i2.25

Abstract

Tujuan penelitian ini Untuk mengetahui seberapa besar pengaruh pelayanan dan harga terhadap kepuasan konsumen dan Untuk mengetahui mana yang dominan berpengaruh terhadap kepuasan konsumen di Bengkel Motor RN Jaya. Penelitian ini di laksanakan di Bengkel RN Jaya Sangatta. Penelitian ini menggunakan pendekatan kuantitatif. Teknik analisis yang digunakan dalam penelitian ini adalah analisis regresi linier berganda dalam pengolahan data menggunakan SPSS 16.0. Hasil pengujian statistik nilai t atau secara parsial dan hasil uji f atau secara simultan, variabel kualitas pelayanan dan Harga memiliki pengaruh signifikan positif terhadap kepuasan konsumen di Bengkel RN Jaya. Dari hasil perhitungan analisis determinasi (R2) 0,780 hal ini menunjukkan bahwa sebesar 78,0% kepuasan konsumen di Bengkel Motor RN Jaya dipengaruhi oleh kualitas pelayanan (X1) dan Harga (X2), sisanya 22,0% dipengaruhi oleh faktor-faktor lain yang tidak diteliti.
STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SEBAGAI KUNCI PENINGKATAN KEPUASAN KONSUMEN PADA INDUSTRI HASIL HUTAN KALIMANTAN TIMUR Nona, Risna; Wahyuningtyas, Irma; Rizki, Selvi Diliyanti; Badia, Bahdin Ahad
Journal Economics Technology And Entrepreneur Vol 4 No 03 (2025): ECOTECHNOPRENEUR : JOURNAL ECONOMICS, TECHNOLOGY AND ENTREPRENEUR
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/ecotechnopreneur.v4i03.1810

Abstract

This study aims to prove and analyze the influence of Customer Relationship Management (CRM) as a key strategy on increasing Customer Satisfaction for forest products industry in East Kalimantan. This research employed a quantitative approach with a survey method, where primary data were collected by distributing questionnaires to 278 consumers selected using a simple random sampling technique. Data analysis was performed using the Structural Equation Modeling - Partial Least Square (SEM-PLS) approach with SmartPLS software. The results show that Customer Relationship Management (CRM) has a positive and statistically significant effect on Customer Satisfaction, as evidenced by a path coefficient of 0.249 and a T-statistic of 3.973 (P-value < 0.05). The R-Square value of 0.062 indicates that CRM is able to explain 6.2% of the variance in Customer Satisfaction. This finding confirms that the implementation of CRM strategies, particularly through ease of service access and the maintenance of personal relationships, is a crucial factor that can enhance consumer satisfaction in the forest products industry sector.
Pemanfaatan Limbah Serbuk Gergaji sebagai Cinderamata dari Bahan Resin di Kecamatan Samarinda Seberang Hertianti, Erina; Nona, Risna; Nur Maulida Sari; Wartomo; Hernandi, M. Fikri; Salusu, Heriad Daud; Prayitno, Joko; Yusuf, Andi; Suryadi; Alfrida; Nurhamidah; Balfasd, Aulia Lutfi
ABDIKU: Jurnal Pengabdian Masyarakat Universitas Mulawarman Vol. 2 No. 2 (2023): ABDIKU : Jurnal Pengabdian Masyarakat Universitas Mulawarman
Publisher : Fakultas Kehutanan dan Lingkungan Tropis, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32522/abdiku.v2i2.1045

Abstract

Limbah serbuk gergaji merupakan salah satu limbah sisa produksi perkayuan yang berdampak negatif bagi lingkungan jika dibiarkan menumpuk terus-menerus dan berakhir dengan dibakar, yang pada akhirnya akan menyebabkan polusi udara. Salah satu aplikasi dalam pemanfaatan limbah serbuk gergaji adalah memanfaatkan limbah tersebut menjadi suatu produk yang bernilai ekonomis tinggi. Program Studi Pengolahan Hasil Hutan, Jurusan Lingkungan dan Kehutanan, Politeknik Pertanian Negeri Samarinda sebagai lembaga pendidikan vokasi yang memiliki fungsi Tridharma perguruan tinggi, khususnya di bidang Teknologi Hasil Hutan, berusaha menjalankan peran akademisi sebagai pendamping dalam bidang pengabdian bagi Masyarakat ataupun kelompok Masyarakat. Kegiatan pengabdian ini bertujuan untuk memberikan sosialisasi pemanfaatan limbah serbuk gergaji industri perkayuan menjadi cinderamata dengan bahan resin dan menghasilkan barang dengan nilai ekonomis tinggi dan memperkenalkan Politeknik Pertanian Negeri Samarinda khususnya Program Studi Pengolahan Hasil Hutan tentang upaya pemanfaatan hasil hutan bukan kayu berupa limbah serbuk kayu akibat sisa industri perkayuan. Metode kegiatan dilakukan melalui beberapa tahapan, antara lain: survei ke lapangan dan melakukaan koordinasi dengan pihak setempat, pelaksanaan kegiatan pelatihan dan praktek langsung pembuatan cinderamata dari bahan resin dan limbah serbuk gergaji, diskusi selama kegiatan berlangsung dan evaluasi kegiatan yang dilakukan oleh peserta untuk mengetahui dan menganalisis ketercapaian pelaksanaan kegiatan pengabdian. Hasil kegiatan ini adalah diperolehnya peningkatan dan pemahaman oleh kelompok masyarakat melalui pelatihan dan sosialisasi dalam pemanfaatan limbah serbuk gergaji menjadi produk dengan nilai ekonomis tinggi pada kelompok PKK Jalan Samratulangi Gang Gotong Royong RT.05 Kelurahan Gunung Panjang Kecamatan Samarinda Seberang.
Karakteristik Fisika dan Mekanika Papan Partikel dari Limbah Serbuk Gergaji Meranti Merah (Shorea leprosula): Effect of Board Thickness on The Physical and Mechanical Properties of Particleboard Made from Red Meranti (Shorea leprosula) Sawdust Waste Nona, Risna; Nurmarini, Eva; Fadilla, Ferdi Alim; Kutana, Agung Nugrawan
PERENNIAL Vol 21 No 2 (2025): Vol. 21 No. 2, October 2025
Publisher : Forestry Faculty of Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24259/perennial.v21i2.47452

Abstract

The wood processing industry produces red meranti (Shorea leprosula) sawdust waste. This waste is generally not optimally utilized and can have negative impact. The use of sawdust as a raw material for particleboard is an environmentally friendly and economically valuable solution, given that particleboard has the potential to replace solid wood in the wood industry. This study aims to utilize red meranti sawdust waste as raw material for particleboard production using urea formaldehyde adhesive with different particleboard thicknesses. This studi evaluates the effect of thickness variations (1 cm, 1.5 cm, and 2 cm) on the physical properties (moisture content, density, and thickness swelling) and mechanical properties (elasticity/MoE, breaking strength/MoR, and tensile strenth) of particleboard. The results of testing the physical properties of particleboards showed that the average moisture content ranged from 10.92 % to 11.76 %, the density ranged from 0.54 g/cm3 to 0.6 g/cm3, and the thickness swelling ranged from 4.05 % to 12.02 %. Mechanical property testing of particleboard showed that the average MoE ranged from 9,110 kg/cm2 to 67,813 kg/cm2, MoR ranged from 9.44 kg/cm2 to 37.93 kg/cm2, and internal bonding ranged from 0.292 kg/cm2 to 0.396 kg/cm2. Based on the results of statistical analysis, it shows that in testing physical properties, thickness variation does not affect moisture content and density, but affects the thickness swelling of particleboards after being immersed for 2 and 24 hours. In mechanical property testing, thickness variation did not affect internal bonding, but it did affect MoE and MoR. Overall, this study confirms the potential of red meranti sawdust waste as a raw material for particleboard, although improvements are needed in increasing mechanical strength, particularly MoR and internal bonding.
PERAN STRATEGI INOVASI DAN PENGUATAN MUTU PRODUK DALAM MENINGKATKAN KEPUASAN PELANGGAN PADA PRODUK KOMODITAS HASIL OLAHAN KAYU DAN TURUNANNYA DI KALIMANTAN TIMUR Nona, Risna; Joko Prayitno; Nur Maulida Sari
DE FACTO : Journal Of International Multidisciplinary Science Vol 3 No 02 (2025): DE FACTO : Journal Of International Multidisciplinary Science
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/defacto.v3i02.2376

Abstract

This study aims to examine the role of innovation strategies and product quality improvement on customer satisfaction in processed wood products and their derivatives in East Kalimantan. The research employed a survey method by distributing questionnaires to 278 respondents selected from a population of 1,616 consumers using simple random sampling based on the Slovin formula. The collected data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the WarpPLS software. The results indicate that innovation strategies and product quality have a positive and significant effect on customer satisfaction. This finding suggests that companies capable of implementing continuous innovation and maintaining high product quality are better able to meet customer needs and expectations. Therefore, improving product quality and innovation is essential in enhancing customer satisfaction and strengthening the competitiveness of processed wood products in the market.
COST PERFORMANCE ANALYSIS OF INTEGRATED LABORATORY BUILDING CONSTRUCTION BASED ON BUDGET VARIANCE ANALYSIS Tahrir, Muhammad; Teguh Rizali Zahroni; Muh. Akshar; Risna Nona
DE FACTO : Journal Of International Multidisciplinary Science Vol 3 No 02 (2025): DE FACTO : Journal Of International Multidisciplinary Science
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/defacto.v3i02.2399

Abstract

This study examines the cost performance of the Integrated Laboratory Building construction project by comparing the 2023 and 2025 Cost Budget Plans (Rencana Anggaran Biaya/RAB). The objective is to identify cost variances in each major work category and evaluate the efficiency of budget utilization. A descriptive quantitative approach was employed using official RAB documents from both periods as the primary data source. Variance analysis was conducted by calculating absolute and percentage differences between the estimated and contract values. The results indicate that the total budget in 2025 decreased by IDR 1.35 billion (2.91%) compared with the 2023 estimate. Significant cost increases occurred in electrical panel works (430.3%) and plumbing systems (152.7%), while the greatest efficiencies were achieved in façade works (13.6%) and air-conditioning systems (13.8%). Overall, the 2025 contract value achieved an efficiency level of 97.09% relative to the estimated budget, indicating good and efficient cost performance in project implementation.
Pemanfaatan Limbah Organik Kulit Jeruk (Citrus nobilis) Sebagai Minyak Angin Aromaterapi Wartomo; Risna Nona; Erina Hertianti; Heriad Daud Salusu; Muhammad Fikri Hernandi; Joko Prayitno; Andi Yusuf; Nisrina Putri Hanifah; Agung Nugrawan Kutana; Irma Wahyuningtyas; Farida Aryani; Nur Maulida Sari
ABDIKU: Jurnal Pengabdian Masyarakat Universitas Mulawarman Vol. 4 No. 2 (2025): ABDIKU : Jurnal Pengabdian Masyarakat Universitas Mulawarman
Publisher : Fakultas Kehutanan dan Lingkungan Tropis, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32522/08d6dg37

Abstract

Orange peel waste is one of the wastes that negatively impacts the environment if left to accumulate and ends up rotting. This will lead to environmental pollution in the surrounding area. One application of utilizing orange peel waste is to process it into essential oil, creating a product with high economic value. This activity aims to provide training on the utilization of orange peel waste, which is known to contain active ingredients, into aromatherapy oil products. The method of the activity is carried out through several stages, including: field surveys and coordination with local parties, the implementation of the activity to produce aromatherapy oil from essential oil waste of orange peels, discussions during the activity, and an evaluation of the activity to assess and analyze the achievement of the community service implementation. The result of this activity is the improvement and understanding gained by the community group through training and socialization in utilizing orange peel waste into products with high economic value for the PKK group from Dasawisma Teratai RT.26 Sei Keledang, Samarinda Seberang District.
Peningkatan Literasi Keuangan dan Penerapan Sistem Pencatatan Sederhana Bagi UMKM di Lingkungan Ikatan Keluarga Minang Samarinda Emil Riza Putra; Muslimin B; Richa Rachmawati Afag; Fanny Ramadhani; Wike Pratiwi; Fajar Ramadhani; Syafei Karim; Risna Nona; Claudia Regina Kapuangan; Maysita Maysita
Buletin Dharmas Andalas Vol. 3 No. 1 (2026): Buletin Dharmas Andalas
Publisher : Departemen Budidaya Tanaman Perkebunan, Fakultas Pertanian, Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/bda.v3i1.62

Abstract

Micro, Small, and Medium Enterprises (MSMEs) within the Minang Family Association (IKM) in Samarinda are a key driver of the local economy. Initial observations indicate that the majority of these MSME actors face constraints in managing their business finances in a structured manner using information systems. The core problems identified are low financial literacy and the lack of a simple yet sustainable financial recording system. This is due to difficulties in separating personal and business finances, managing cash flow, and evaluating business progress. The objective of this community service initiative by the Accounting Information Systems Study Program of the State Agricultural Polytechnic of Samarinda is to enhance understanding and skills in basic financial literacy, as well as to introduce and guide business owners in implementing a simple IT-based financial recording system. The implementation methods include socialization and education on financial literacy, followed by training and mentoring in simple bookkeeping using software/application tools. The activity results demonstrated a significant improvement in the participants' understanding of financial management, asset separation, and IT-based financial planning. Consequently, the participants were able to create and implement simple financial records to track income, expenses, and receivables/payables. This community service program by the Accounting Information Systems Study Program has successfully empowered the MSMEs of the Minang Family Association in Samarinda, leading to transparent and accountable UMKM management. This empowerment is expected to enhance their competitiveness, access to capital, and support the professional growth of Minang specialty culinary businesses in Samarinda City.
Development “Sincatensa”, a Plant Sensing System Application in Land Dry Areas Using Qr-Code Risna Nona; Fajar Ramadhani; Reza Andrea
TEPIAN Vol. 5 No. 1 (2024): March 2024
Publisher : Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tepian.v5i1.3023

Abstract

Recognition or identification is important to make it easier for us to recognize a type of plant or plant community. Each type has characteristics that have adapted to its habitat. Plants that exist in dry land areas including those around the University of Timor campus, it is necessary to identify or carry out scanning to identify names, characteristics and benefits and status in nature. Scanning is often done manually so that it is sometimes less effective and efficient familiar to the lay public. The aim of this research is to integrate scanning methods with optimizing ICT media such as using the “Sincatanesa” (Plant Scanning System) application with QR Code. The method used is a combination between observation methods and identifying specific tree growth forms and input into the “Sincatanesa” application which has been designed by researcher. Taxonomic data ranging from kingdom to species, habitus, benefits and IUCN status of each existing tree. Then make it QR Code attached to each tree. There were 18 types of trees identified and a QR Code was created for identification in the “Sincatanesa” application. The data stored is internet based so there will be a lot of data that can be stored, can be edited easily It's easy and just scan the barcode to identify the tree. Hopefully this application is known and used by all academic community at the University of Timor and the wider community. Furthermore, the “Sincatanesa” application can be developed based on smartphone so that it becomes more flexible and easier to use.
Implementation of the “Bisheldig” Multimedia Educational Program to Enhance Health Standards within the Sakinah Household Group Asep Nurhuda; Eka Mistiko Rini; Maria Floriana Ping; Ilma Rahim; Bagus Satria; Risna Nona
TEPIAN Vol. 6 No. 3 (2025): September 2025
Publisher : Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tepian.v6i3.3435

Abstract

The Sakinah Household Group (Dasawisma Sakinah) faces challenges such as the digital divide and low health standards, with the frequent occurrence of flooding contributing to health issues. The Business, Healthy Living, and Digital (Bisheldig) program was created to address these concerns by offering education on digital technology usage and the promotion of clean and healthy living habits to vulnerable groups suffering from health-related problems. The objective of this study was to develop and assess the effectiveness of the Bisheldig program in enhancing digital literacy, focusing specifically on health behavior patterns, and improving the overall quality of life within the community. The Bisheldig program is designed using ADDIE model development, covering everything from analysis creation to evaluation. The program educates users on 10 essential health habits for households, such as childbirth assistance by healthcare professionals, exclusive breastfeeding, baby and toddler weighing, clean water usage, handwashing, sanitation practices, mosquito larvae control, daily physical activities, balanced nutrition, and maintaining a smoke-free indoor environment. Data was gathered through beta testing, revealing that the Bisheldig program significantly enhances digital literacy while promoting healthy living behaviors. This research offers insights for the development of multimedia-based health education initiatives and contributes to understanding the connection between digital literacy, public health, and information technology in improving household health outcomes.
Co-Authors Alfrida Andi Yusuf Asep Nurhuda Balfasd, Aulia Lutfi Claudia Regina Kapuangan Eka Mistiko Rini Emil Riza Putra Erina Hertianti Fadilla, Ferdi Alim Fajar Ramadhani Fajar Ramadhani Fanny Ramadhani Farida Aryani Heriad Daud Salusu Hertianti, Erina Ilma Rahim Irma Wahyuningtyas Joko Prayitno Joko Prayitno Kutana, Agung Nugrawan Maysita Maysita Muh. Akshar Muhammad Fikri Hernandi Muslimin B Nisrina Putri Hanifah Nurhamidah Nurmarini, Eva Ping, Maria Floriana Reza Andrea Richa Rachmawati Afag Rina Susanti Rizki, Selvi Diliyanti Salusu, Heriad Daud Sari, Nur Maulida Suryadi Syafei Karim Tahrir, Muhammad Teguh Rizali Zahroni Wahyuningtyas, Irma Wartomo Wike Pratiwi Yusuf, Andi