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All Journal Jurnal Elemen Conference SENATIK STT Adisutjipto Yogyakarta Angkasa: Jurnal Ilmiah Bidang Teknologi Compiler KACANEGARA Jurnal Pengabdian pada Masyarakat Jurnal Penamas Adi Buana Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Reswara: Jurnal Pengabdian Kepada Masyarakat Southeast Asian Mathematics Education Journal Jurnal Anugerah: Jurnal Pengabdian Kepada Masyarakat Bidang Keguruan dan Ilmu Pendidikan JUTECH : Journal Education and Technology Vortex Jurnal Pengabdian Masyarakat Intimas (Jurnal INTIMAS): Inovasi Teknologi Informasi Dan Komputer Untuk Masyarakat Jurnal Peradaban Masyarakat (JPM) Journal of International Conference Proceedings Jurnal Manajemen dan Teknologi Rekayasa Joong-Ki Journal of Innovative and Creativity Joong-Ki Suluh Abdi: Jurnal Ilmiah Pengabdian Kepada Masyarakat
Rahmawati, Fajar Khanif
Institut Teknologi Dirgantara Adisutjipto
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Journal : compiler

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Passenger Queue Simulation Analysis and Optimization at The Check-in Counter of Yogyakarta International Airport Putra, Ananda Adhitya; Rahmawati, Fajar Khanif; Mulyani, Sri; Kusumaningrum, Maria Asumpta Deny; Gunawan, Gunawan; Medianto, Rully
Compiler Vol 13, No 2 (2024): November
Publisher : Institut Teknologi Dirgantara Adisutjipto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28989/compiler.v13i2.2653

Abstract

Air transportation has a role in providing services to deliver people and goods in a relatively shorter time. Queues will increase due to the relatively low quality and quantity of service. This can happen at the Yogyakarta International Airport check-in counter. This research uses a comparison method between the queuing system and arena software. The queuing system used is a single channel-single phase.  The airlines that will be studied are Lion Air and Super Air Jet. The samples used respectively were 65 passengers and 61 passengers from Lion Air and Super Air Jet airlines. Data collection was carried out during peak hours. With this passenger movement simulation model, it is possible to determine the length of queue experienced by passengers at each check-in counter, the time to be served, and the check-in counter staff that must be provided. The length of time queuing for passengers for each airline is that for Lion Air the length of time queuing at the check-in counter is 18,6 minutes with an additional 1 officer from before and for Super Air Jet it is 28,5 minutes with an additional 1 officer from the previous check-in counter.
Co-Authors Abdul Haris Subarjo Agung Prakoso Anggawaty, Dwi Anisafitri, Berni Anton Setiawan Honggowibowo Arfandi Achmad Arwin Datumaya Wahyudi Sumari Baihaqi, M Imam Bambang Sudibya, Bambang Bangga Dirgantara Adiputra Benedictus Mardwianta, Benedictus Budiono, Cyrilus Sukaca Denny Dermawan Deny Kusumaningrum, Maria Asumpta Dwi Hartini Dwi Nugraheny Eko Poerwanto Eko Poerwanto Eli Kumolosari Esa Rengganis Sulliyartha Faturrahman, Mochamad Fikri Freddy Kurniawan Gayatri, Tasya Gunawan Gunawan Gunawan Gunawan Hanawa, Riski Riswandi Harliyus Agustian Islami, Alfi Daffa Istyawan Priyahapsara Kater, Jimi Kris Hariyanto Kurniawan, Muhammad Hadi Lasmadi, Lasmadi Lazuardy Rahendra Pinandhita Leanny, Shania Intan Limbong, Marchel Jeriko Togu Lukito, Indro Maria Asumpta Deni Kusumaningrum Maria Asumpta deny Kusumaningrum Maria Asumpta Deny Kusumaningrum, Maria Asumpta Deny Muhammad Abdul Ghofur Nurcahyani Dewi Retnowati Nurdin, Riani Perkasa, Syahmi Prakoso, Suyudi Imam Pramiswari, Faradiba Ghandi Prasetyo Edi, Prasetyo Prasidananto Nur Santoso Prattiwi, Elisabeth Anna Priyahapsara, Istyawan Priyahapsara Putra, Ananda Adhitya Rakahila, Raihan Aventa Rakha, Humaid Iswahyu Hafizh Rastra Arif Pradana Rianto Rianto Rindu Alriavindra Funny Rindu Alriavindra Funny Rindu Alriavindrafunny Rully Medianto, Rully Santoso, Djarot Wahyu Setiawan, Paulus Sri Mulyani Sri Mulyani Sri Mulyani Sukmabuana, Nengah Batara Uyuunul Mauidzoh Wati, Denisa Trisma Wibowo, Suryo Ari yasrin zabidi Yenni Astuti Yenni Astuti, Yenni Zalukhu, Wellman