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Mohammad Rachman Waluyo
Universitas Pembangunan Nasional Veteran Jakarta
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Journal : Jurnal Mantik

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Product–service system mapping for educational service development in public primary schools Mardhiyah, Wendy Febrianty; Manurung, Primelshaddai Tongguran; Alamsyah, Nanang; Waluyo, Mohammad Rachman
Jurnal Mantik Vol. 9 No. 4 (2026): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i4.6853

Abstract

This study was conducted to identify the potential implementation of the Product–Service System (PSS) in primary education and to develop a conceptual model suitable for public elementary schools in urban contexts. The research was motivated by the limited application of PSS within the education sector, despite its extensive utilization in manufacturing and service industries to enhance efficiency, innovation, and customer value. A descriptive qualitative approach was employed to obtain comprehensive insights into actual service conditions, management practices, and resource utilization in SDN Kebon Kacang 05 Pagi. Data were collected using structured questionnaires aimed at analyzing institutional characteristics, resource capabilities, and quadrant eligibility within the PSS framework. The findings revealed that the existing condition of the institution was positioned in Quadrant 11 Pure Service, while the desired development direction pointed toward Quadrants 3, 6, and 20. Based on the analysis, five recommended quadrants were proposed: Quadrant 3 (Advice and Consulting), Quadrant 4 (Product-Related Software), Quadrant 5 (Product Lease), Quadrant 6 (Product Renting/Sharing), and Quadrant 7 (Product Pooling). These quadrants represented strategic opportunities to improve educational service quality through knowledge-based consulting, digital integration, resource efficiency, and collaborative resource sharing. The research concluded that PSS has strong potential to enhance innovation, service quality, and sustainability in primary schools
Co-Authors Achmad Zuchriadi Ade Fikri Fauzi Akalily Mardhiyya Akhmad Nidhomuz Zaman Akhmad Nidhomuz Zaman Alamsyah, Nanang Alina Cynthia Dewi Annastya Bagas Dewantara Brata, Muhammad Adi Chelsea Regita Gloria Hutagalung Clarissa Vadya Azarine Dinda Meimana Dwie Achmad Basyar Elfitri, Suci Fajriah, Nur Fourry Handoko Halim Mahfud Henry Binsar Hamonangan Sitorus Kamilah, Najwa Lilik Zulaihah Mahardika, Chiko Hamzah Putra Manurung, Primelshaddai Tongguran Mardiyah, Akalily Montreano, Donny Montreano, Donny Muthia Zenzy Ariani Nabita, Isyah Radhiyya Nur Fajriah Nurcandra, Fajaria Nurfajriah, Nurfajriah Permana, Naufal Ilyas Prima Vitasari Putri, Bunga Hardiyana RAHAYU, FAJAR Reda Rizal Renesha Fitri Asila Rizq, Mohammad Varidzdudin Rossikhasanah Ummaiyah Habibah Santika Sari Santoso, Daniel Steven Sumiati Teris Ekamila Wahyundari Waluyo , Minto Wendy Febrianty Mardhiyah