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All Journal El Dinar Journal The Winners JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Journal of Management and Business Review Asia-Pacific Management and Business Application JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Management and Economics Journal (MEC-J) J-MACC : Journal of Management and Accounting International Journal of Social Science and Business Adimas : Jurnal Pengabdian Kepada Masyarakat TSAQAFAH Jurnal Aplikasi Dan Inovasi Ipteks SOLIDITAS Jurnal Inovasi Ekonomi Jurnal Manajemen Universitas Bung Hatta Budimas : Jurnal Pengabdian Masyarakat AMAR (Andalas Management Review) Jurnal Fokus Manajemen Bisnis Jurnal Pengabdian dan Peningkatan Mutu Masyarakat (JANAYU) Jurnal Manajemen Bisnis dan Kewirausahaan Jurnal Pengabdian Masyarakat Bhinneka
Novianti, Khusnul Rofida
Universitas Muhammadiyah Malang
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : AMAR (Andalas Management Review)

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Measuring Job Satisfaction Between Transformational Leadership and Organizational Citizenship Behavior (OCB) in the Banking Sector Khusnul Rofida Novianti; Kenny Roz
AMAR (Andalas Management Review) Vol 7 No 2 (2023)
Publisher : Management Institute Faculty of Economics Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/amar.7.2.67-77.2023

Abstract

Organisational Citizenship Behaviour (OCB) is essential for promoting teamwork, excellent customer service, and organizational performance in the banking industry. Its relationship to transformational leadership styles fosters a culture of trust, innovation, and job satisfaction in addition to motivating staff to go above and beyond the call of duty, enhancing overall performance and experience. This research focuses on the role of job satisfaction in mediating the effect of transformational leadership on organizational citizenship behavior (OCB) in the employees of the banking sector in Malang City, East Java. Using a questionnaire as a research instrument, 118 responses were analyzed using partial least square (PLS) software. The result of this study revealed that transformational leadership and job satisfaction have a significant effect on OCB. Job satisfaction has a significant effect on OCB both directly and indirectly and can be mediating the effect of transformational leadership on organizational citizenship behavior (OCB).
Measuring Job Satisfaction Between Transformational Leadership and Organizational Citizenship Behavior (OCB) in the Banking Sector Novianti, Khusnul Rofida; Roz, Kenny
AMAR (Andalas Management Review) Vol. 7 No. 2 (2023)
Publisher : Management Institute Faculty of Economics Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/amar.7.2.67-77.2023

Abstract

Organisational Citizenship Behaviour (OCB) is essential for promoting teamwork, excellent customer service, and organizational performance in the banking industry. Its relationship to transformational leadership styles fosters a culture of trust, innovation, and job satisfaction in addition to motivating staff to go above and beyond the call of duty, enhancing overall performance and experience. This research focuses on the role of job satisfaction in mediating the effect of transformational leadership on organizational citizenship behavior (OCB) in the employees of the banking sector in Malang City, East Java. Using a questionnaire as a research instrument, 118 responses were analyzed using partial least square (PLS) software. The result of this study revealed that transformational leadership and job satisfaction have a significant effect on OCB. Job satisfaction has a significant effect on OCB both directly and indirectly and can be mediating the effect of transformational leadership on organizational citizenship behavior (OCB).
Co-Authors . Widayat Abdul Malik Karim Amrullah Afrinianto, Rifqi Mayrenanda Alif Ahadiyanto, Nuzul Aniek Rumijati Arif Budi Wurianto, Arif Budi Bambang Widagdo Chalimatuz Sa'diyah Dodi Wirawan Irawanto I Putu Satwika Ihsan, Ibnu Syawqy Iqbal Ramadhani Fuadiputra Jihadi, Muhammad Maulidia, Vinda Fidiantika Misbahuddin Azzuhri Misbahuddin Azzuhri Nur Fadhilah Pusvita Yuana R. Iqbal Robbie Ratya Shafira Arifiani Rini Safitri Rini Safitri Rizki Febriani Roz, Kenny Satwika, I Putu Shanty, Baroya Mila Syamsiar, Syamsiar Titiek Ambarwati Vinda Fidiantika Maulidia Wicaksana, Thiyo Wuryaningsih Wuryaningsih Yeyen Pratika