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Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Published by Politeknik Negeri Ambon
ISSN : 23029560     EISSN : 25974599     DOI : 10.31959
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Yth Pengelola Garuda Kami Editor Jurnal maneksi memohon agar nama jurnal kami disesuaikan dengan nama jurnal yang ada di ISSN Brin dari Jurnal Maneksi menjadi Jurnal Maneksi (Management Ekonomi Dan Akuntansi), karena hal ini menjadi masukan ketika kami mengajukan akreditasi jurnal kami. Atas bantuan dan kerjasamanya, kami ucapkan terima kasih Editor
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 1,315 Documents
 128   129   130   131   132 
PENGENDALIAN INTERNAL PIUTANG TAK TERTAGIH PADA USAHA GROSIR SEMBAKO : (STUDI KASUS WANMART) Alif Luthfia Nurrohmah; Dian Ratu Ayu Uswatun Khasanah
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4041

Abstract

Introduction: Wanmart, a small grocery store in Banyuringin Village, faces critical sustainability challenges stemming from the practice of extending credit to customers without adequate recording and monitoring systems, resulting in accumulated uncollectible debts. This research investigates how the business owner manages these risks through internal control mechanisms and explores the underlying causes of uncollectible receivables and their impact on business continuity. The study aims to develop practical internal control strategies tailored for small-scale informal businesses. The unique contribution lies in examining rural grocery stores operating within high social trust contexts, a situation that remains largely understudied compared to existing research on formal micro, small, and medium enterprises.Methods: This qualitative case study was conducted in Banyuringin Village using three primary data collection techniques: in-depth interviews with key informants, direct observations of daily store operations, and document analysis of accounts receivable records and sales reports. Data analysis employed an interactive model comprising data reduction, data display, and conclusion drawing, followed by verification. Data triangulation across multiple sources and complementary collection techniques ensured research reliability.Results: The research identified four essential internal control elements currently lacking in the store's operations: systematic daily transaction recording, formalized credit limit establishment, scheduled billing procedures, and periodic monitoring activities. These mechanisms revealed how informal social trust-based systems, while facilitating customer relationships, created vulnerability to bad debts without structured oversight. The analysis demonstrated the practical feasibility of implementing these control elements within the informal operational context. Academically, this research expands understanding of financial management in small informal businesses. Practically, it provides rural micro-enterprise owners with simple, actionable strategies to reduce bad debt risk and enhance business sustainability through a framework specifically designed for implementation without formal accounting infrastructure. Keywords: Accounts Receivable, Bad Debt, Internal Control, Legal Protection, Wholesale MSMEs
WHAT DRIVES EMPLOYEE PERFORMANCE IN THE TEXTILE MANUFACTURING INDUSTRY? THE ROLES OF PERCEIVED SUPERVISOR SUPPORT, ORGANIZATIONAL COMMUNICATION, AND JOB SATISFACTION: EVIDENCE FROM PT XYZ, INDONESIA Ita Setiawati; Asep Gunawan; Risdianto Risdianto
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4050

Abstract

Introduction: Improving employee performance has become a strategic priority for organizations, particularly in the textile manufacturing industry where operational success depends heavily on workforce effectiveness. This study investigates the effects of perceived supervisor support and organizational communication on employee performance, with job satisfaction serving as a mediating variable at PT XYZ.Methods: Improving employee performance has become a strategic priority for organizations, particularly in the textile manufacturing industry, where operational success depends heavily on workforce effectiveness. This study investigates the effects of perceived supervisor support and organizational communication on employee performance, with job satisfaction serving as a mediating variable at PT XYZ.Results: The findings reveal that organizational communication has a significant positive effect on both job satisfaction and employee performance. Job satisfaction also has a significant positive effect on employee performance and mediates the relationship between organizational communication and employee performance. However, perceived supervisor support has no significant direct or indirect effect on employee performance.Conclusion and suggestion: The findings demonstrate that organizational communication plays a pivotal role in enhancing employee performance through the mediating effect of job satisfaction, whereas perceived supervisor support does not exhibit a significant influence. These findings provide practical insights for managers in the textile manufacturing industry to prioritize effective communication strategies and initiatives that foster employee job satisfaction, thereby supporting sustainable organizational performance. Keywords: Employee Performance; Job Satisfaction; Organizational Communication; Perceived Supervisor Support; PLS-SEM
THE INFLUENCE OF PROCEDURAL JUSTICE AND JOB SATISFACTION ON TURNOVER INTENTION WITH WORK ENGAGEMENT AS A MEDIATING VARIABLE Suci Indahwati; Asep Gunawan; Risdianto Risdianto
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4051

Abstract

Introduction: Turnover intention constitutes a key hurdle for human resource management in Indonesia's labour-intensive manufacturing sector, notably the textile industry, as it grapples with global competitive dynamics, a surge in imports, and a reduction in market demand expected by 2025. These factors urge businesses to improve their human resource management, especially by prioritising procedural justice and job satisfaction. It is conjectured that these factors do not consistently have a direct relationship with turnover intention but are mediated by work engagement. Methods: This analysis applies a quantitative framework, utilising simple random sampling to choose 286 individuals, as derived from the Slovin formula. Empirical information was elicited through a survey instrument employing a five-category Likert response format. The collected observations were subsequently subjected to Partial Least Squares Structural Equation Modeling (PLS-SEM), with SmartPLS serving as the analytical platform for estimating the structural relationships among the constructs. Results: The analysis showed that procedural justice exerted a significant direct effect on turnover intention, although in a positive rather than the hypothesised negative direction, whereas job satisfaction showed no significant direct effect. Employee work engagement appeared to be primarily driven by job satisfaction and, in turn, significantly reduced turnover intention. Instead, the influence of job satisfaction on turnover intention was evident only when it operated through work engagement, identifying this construct as the sole mediating mechanism within the proposed model. In contrast, procedural justice did not influence turnover intention through this mediating mechanism. Closing Remarks and Advice: These observations substantiate that procedural justice is the foremost direct predictor of employee turnover intention in terms of effect size, though its influence was positive rather than protective, while job satisfaction affects turnover intention chiefly through work engagement, which in turn significantly reduces employees' intention to leave. Firms are urged to invest deliberately in work engagement, through meaningful feedback, autonomy, and recognition of job satisfaction, as the psychological pathway to increased employee retention, while further investigating why greater procedural fairness coincided with higher turnover intention in this sample. Further research should replicate the work engagement–turnover intention association, confirmed as negative in this study, and widen the sample range to include various textile companies. Keywords: Human Resources, Job Satisfaction, Procedural Justice, Turnover Intention, Work Engagement
PENGARUH BRAND IMAGE, PRICE DISCOUNT, BONUS PACK, DAN DISPLAY PRODUCT TERHADAP IMPULSE BUYING DI ALFAMART Sonnya Aulia Soldie; Erny Rachmawati; Hermin Endratno; Arini Hidayah; Irawan Randikaparsa
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4055

Abstract

Introduction: This study aims to analyze the effects of brand image, price discounts, bonus packs, and product displays on impulse buying among Alfamart consumers in Purwokerto. Methods: This study uses a quantitative approach with primary data obtained through distributing questionnaires to 133 respondents who were selected using the purposive technique. Data were analyzed using the Partial Least Squares (PLS) method with the help of SmartPLS 3.0.Results: The results show that brand image, price discounts, bonus packs, and product display have a significant positive effect on impulse buying. The findings indicate that the marketing strategies implemented by the company, both through strengthening brand image, providing price discounts, offering product bonuses, and arranging products in an attractive manner, are able to encourage consumers to make spontaneous purchases. Conclusion and suggestion: Therefore, retail companies need to optimize these various marketing strategies to increase consumers' buying interest and drive sales growth. This Research is expected to contribute to the development of marketing science and serve as a reference for companies in understanding consumers' impulse buying behavior. Keywords: Brand Image, Price Discount, Bonus Pack, Display Product, Impulse Buying.
PENGARUH KUALITAS LAYANAN, KEPERCAYAAN, DAN CITRA MEREK DENGAN KEPUASAN SEBAGAI MEDIASI TERHADAP LOYALITAS PENGGUNA (USER) RUANGGURU DI YOGYAKARTA Miqod Adi Guna; Nurna Pratiwi
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4057

Abstract

Introduction: The rapid growth of Indonesia's digital education (edtech) market—valued at USD 3.23 billion in 2024 and projected to reach USD 8.81 billion by 2033—has intensified competition among platforms such as Ruangguru, Zenius, Quipper, and Pahamify. Despite Ruangguru's 38 million registered users and 98% brand awareness, high adoption does not automatically guarantee long-term user loyalty. This study aims to examine the influence of service quality, trust, and brand image on user loyalty, with customer satisfaction as a mediating variable, among Ruangguru users in, YogyakartaMethods: Data from 182 purposively selected respondents were gathered through a four-point Likert questionnaire and subsequently processed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4 under a quantitative research design. The analysis revealed that user satisfaction was significantly shaped by service quality (β = 0.392) and trust (β = 0.445), whereas the contribution of brand image was not supported statistically (β = 0.089; p = 0.129). Furthermore, loyalty was found to be strongly associated with satisfaction (β = 0.567), with satisfaction also functioning as an intervening construct linking service quality and trust to loyalty. When the structural model was evaluated collectively, 53.2% of the variation in satisfaction was accounted for by the exogenous variables, while 32.1% of the variability in loyalty was explained by the proposed model.Results: These results suggest that trust and service quality, rather than brand image alone, are the primary drivers of satisfaction and sustained loyalty among Ruangguru users. Keywords: Brand Image, Satisfaction and Loyalty, Service Quality, Trust
LOWBALLING, DUE PROFESSIONAL CARE, INDEPENDENSI, DAN KUALITAS AUDIT: PERAN MODERASI ETIKA AUDITOR Azmora Saut Timbul; Ali Murtado
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4059

Abstract

Introduction: This research examines how lowballing practices, professional care, and independence affect audit quality, while evaluating the moderating role of auditor ethics in DKI Jakarta public accounting firms.Methods: Employing a quantitative causal approach, data were gathered through primary questionnaires yielding 102 usable responses from auditors. The study applied a dual-stage non-probability technique—convenience sampling for firm selection and purposive sampling for target respondents. The study tested hypotheses using multiple linear regression and Moderated Regression Analysis (MRA) in SPSS v30. Due to the non-random sampling strategy, the scope for generalizing these results remains limited.Results: Collectively, the variables of lowballing, due professional care, and independence explain 48.2% of the variance in audit quality. On their own, due professional care and independence show a statistically significant positive influence on audit quality. Uniquely, lowballing exhibits a favorable association (β = 0.051; p = 0.046), which contradicts the original negative hypothesis. Additionally, the empirical evidence reveals that auditor ethics fails to act as a significant moderating variable in the relationship between the predictors and audit quality. Keywords: Audit Quality, Auditor Ethics, Due Professional Care, Independence, Lowballing
PENGARUH DIGITAL MARKETING, WORD OF MOUTH, BRAND TRUST, DAN BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN DI KOPI KENANGAN PURWOKERTO Safira Ocktaviyani; Totok Haryanto; Herni Justiana Astuti; Ika Yustina Rahmawati
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4060

Abstract

Introduction: This study aims to analyze the influence of digital marketing, word of mouth, brand trust, and brand image on purchase decisions among Kopi Kenangan consumers in Purwokerto.Methods: This study uses a quantitative approach with primary data obtained through the distribution of questionnaires to 125 respondents who were selected using purposive sampling techniques. Data analysis was carried out using the Structural Equation Modeling-Partial Least Square (SEM-PLS) method with the help of SmartPLS 3.0 software.Results: The results of the study show that digital marketing, word of mouth, brand trust, and brand image have a positive and significant effect on the purchase decision of Kopi Kenangan.Conclusion and Suggestion: The purchase decision for Kopi Kenangan shows that the better the digital marketing strategy carried out, the more positive word of mouth will be formed. And the higher the trust and brand image in the minds of consumers, it will increase consumer purchase decisions. Further research is suggested to involve more participants and add variables such as price and customer experience so that the study is more comprehensive and has a broader generalization power. There is an opportunity that occurs if moderation factors are added that can affect the relationship between independent variables and purchasing decisions or use a qualitative approach to better understand consumer perception. Keywords: Brand Trust; Brand Image; Digital Marketing; Purchase Decision; Word of Mouth
THE INFLUENCE OF WORK CULTURE, WORKLOAD, AND EMPLOYEE ENGAGEMENT ON THE PERFORMANCE OF STATE CIVIL APPARATUS AT THE REGIONAL DEVELOPMENT PLANNING, RESEARCH, AND INNOVATION AGENCY (BAPPERIDA) OF LAMANDAU REGENCY, CENTRAL KALIMANTAN PROVINCE Feranika Noviyanti; Yunus Handoko; Murtianingsih Murtianingsih
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4061

Abstract

Introduction: Public demands for bureaucratic accountability and efficiency require improvement of government agency effectiveness. However, fluctuating and suboptimal performance of State Civil Apparatus (Aparatur Sipil Negara/ASN) personnel remains a major challenge in achieving organizational targets and ensuring public services. This study analyzes the influence of work culture, workload, and employee engagement on the performance of ASN personnel at the Regional Development Planning, Research, and Innovation Agency (Bapperida) of Lamandau Regency, Central Kalimantan Province.Methods: This quantitative explanatory study used a census (saturated sampling) technique, including all 54 employees of Bapperida Lamandau Regency employees as respondents. Data were collected through a structured questionnaire using a four-point forced-choice Likert scale and analyzed through validity and reliability testing, classical assumption testing, multiple linear regression, the coefficient of determination (R²), the t-test, and the F-test using IBM SPSS version 25/26. Results showed that work culture, workload, and employee engagement each had a positive and significant partial effect on employee performance. Collectively, the three variables also exerted a positive and significant simultaneous effect. The coefficient of determination (R²) of 0.709 indicated that 70.9 percent of the variation in employee performance was jointly explained by work culture, workload, and employee engagement; the remaining 29.1 percent was attributable to variables outside the model, including competence, compensation, and communication. Work culture was the most dominant factor influencing performance. Result: These findings suggest that strengthening organizational values, managing workloads appropriately, and fostering employee engagement are strategic measures for improving civil-service performance in local government planning agencies. Keywords: Employee Engagement; Employee Performance; State Civil Apparatus; Work Culture, Workload
ENVIRONMENTAL, SOCIAL, GOVERNANCE AND MARKET PERFORMANCE: THE MEDIATING ROLE OF PROFITABILITY AND THE MODERATING ROLE OF BOARD INDEPENDENCE Niswatun Chasanah; Agus Wahyudin
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4064

Abstract

Introduction: This study examines the effect of Environmental, Social, and Governance (ESG) Performance on Market Performance, with Profitability as a mediating variable and Board Independence as a moderating variable in Indonesian listed companies.Methods: This research employs a quantitative approach using panel data from 370 firm-year observations of companies listed on the Indonesia Stock Exchange (IDX) during the 2022–2025 period. The data were analyzed using the Fixed Effects Model (FEM) with cluster-robust standard errors. The mediating effect was tested using the bootstrap method, while the moderating effect was examined using Moderated Regression Analysis (MRA)..Results: The results reveal that ESG Performance has a positive but insignificant effect on both Market Performance and Profitability. In contrast, Profitability has a positive and significant effect on Market Performance, whereas Leverage does not significantly influence Market Performance. Furthermore, Board Independence neither has a significant direct effect on Profitability nor moderates the relationship between ESG Performance and Profitability. The bootstrap mediation analysis also confirms that Profitability does not mediate the relationship between ESG Performance and Market Performance.Conclusion and Suggestion: These findings suggest that investors in Indonesian listed companies continue to place greater emphasis on firms' financial performance than on ESG performance when assessing firm value. Therefore, companies should strengthen ESG implementation and governance practices while ensuring that sustainability initiatives generate measurable financial benefits to enhance long-term corporate value. Keywords: Board Independence; ESG Performance; Market Performance; Profitability
PENGARUH PERSEPSI KUALITAS LAYANAN, PERSEPSI KUALITAS FASILITAS, PERSEPSI KEBIJAKAN HARGA, DAN PERSEPSI KELENGKAPAN PRODUK TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENSI DI CAFE POKATE COFFEE AND GARDEN SLAWI Chang Soonsik; Gunistiyo Gunistiyo; Mahben Jalil
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4065

Abstract

Introduction: Coffee shops in Indonesia have rapidly expanded as part of modern lifestyles, yet Pokate Coffee and Garden Slawi faces fluctuating customer visits, raising concerns about loyalty. This study investigates the influence of service quality, facility quality, pricing policy, and product variety on customer loyalty, with customer satisfaction as a mediating variable. Methods: We used a quantitative approach with Partial Least Squares–Structural Equation Modeling (PLS-SEM) and data from 30 respondents. Instrument validity and reliability were tested to ensure measurement accuracy. Results: The findings reveal that pricing policy exerts the strongest effect on customer satisfaction, while facility quality significantly drives loyalty. Customer satisfaction mediates the effects of service quality, facility quality, and pricing policy on loyalty, whereas product variety shows no significant impact on satisfaction but contributes positively to loyalty. Conclusion: The study highlights the importance of consistent pricing strategies and continuous facility improvement to strengthen customer loyalty, while product variety plays a supporting but less dominant role. Keywords: Customer loyalty; Customer satisfaction; Facility quality; Pricing policy; Service quality

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