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INDONESIA
JURNAL ADMINISTRASI PUBLIK
Published by Universitas Sam Ratulangi
ISSN : 23389613     EISSN : -     DOI : -
Core Subject : Social,
Social Sciences
Arjuna Subject : -
Articles 1,210 Documents
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PENGARUH PENDIDIKAN DAN PELATIHAN (DIKLAT) KEPEGAWAIAN TERHADAP KINERJA ORGANISASI BADAN KEPEGAWAIAN DAERAH(BKD) KABUPATEN HALMAHERA UTARA USMANY, VIRGINIA O; Rompas, Wilson; Palar, Novie
JURNAL ADMINISTRASI PUBLIK Vol 3, No 400 (2016)
Publisher : Sam Ratulangi University

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ABSTRACT :The role of the Regional Employment Board is not optimally manage personnelresources, it is necessary to improve the quality of personnel resources in improving the professionalperformance of the apparatus, especially for professional development related to management skills. Thepopulation in this study were all officers or employees in Sub Tobelo North Halmahera recorded the numberof officers or employees who have as many as 25 civil servants.The research method that I use in this study is a quantitative research methods. The methods andapproach used by the consideration that examined in this study is quite actual and factual and intends toexamine the relationship or influence between the variables.The results of product moment correlation analysis and simple regression, can be tested the hypothesisthat "Education and training influence on Organizational Performance Regional Employment Board ofNorth Halmahera District", the 1% significance level, indicating that education and training are veryinfluential on Organizational Performance, especially in the office of the Regional Employment BoardHalmahera north, the magnitude of these effects can be observed from the analysis of determination, wherethe coefficient of determination obtained for 0.894 which may be interpreted that the magnitude of theinfluence of education and training to organizational performance 89.4%. These results indicate that thevariation change of organizational performance by an average of 41.79, or 69.65% is determined by a variety89.4%, while theof factors change Education and Training of remaining 10.6% influenced. data analysisshowed that between education and training the performance of the organization has linkage relationshipsand influences that are contributive as well as the very real or significant.Keywords: education and training, organizational performance
KEPUASAN PELAYANAN DI PT PEGADAIAN (PERSERO) UNIT UNSRAT ASSA, RAINDY; RURU, JOORIE; TULUSAN, FEMMY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018)
Publisher : Sam Ratulangi University

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Abstract: Review of services provided by PT. Pegadaian in the study oo publik administration can not beseparated from the study in the view of New Public Management paradigm. Scope of services and public services(public services) covering aspects of community life as a target service of customers. Quality service isconfronted to give the papacy to society, the satisfaction of society no only to the acceptance of a service for theneeds of society, but also related to what happened and happened to the society when the service was processed.This research was conducted to explain the satisfaction of service ftom PT. Pegadaian Unit Unsrat BranchManado in the study of publik administration disciplines.The research uses qualitative research design with descriptive analysis by focusing on perceived value and userexpectation of service. Data obtained through interviews with head unit information, customer service, staf andcustomers, followed by observation and tracing documents related to the object of research. The data obtainedfrom the field in analyzed through the categorization stage and reduces the data, arrangement in the form ofnarratives, interpretation, conclusing and verivication of data analysis.Meet the urgent of the community. The expectations of service users are met in terms of fonding needs whilestill adbering to company policies. However, it has not been adapted to the development of informationtechnology such as service in the form of drive thru and delivery. Based on exixting conclusions, in order toimprove the problem it is advisable that the need to improve the location of the office, the large parking lot. Thespecial service waiting room fot the disabled and the riderly, teinforce in innovative work culture, high moralvalues and skilled through customer satification tranning to mainten the value of service which is felt by thecommunity and innovated thr form of service by adjusting to the development of information technology stachas service in the form of drive thru and delivery.Keywords : Satisfaction, Service, Customer
Effectivity System of Management Information in Information Tehcnology Center University of Sam Ratulangi Manado. Kalalo, Intani Kirana; Mandey, Jantje; Pombengi, Jericho
JURNAL ADMINISTRASI PUBLIK Vol 2, No 029 (2015)
Publisher : Sam Ratulangi University

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ABSTRACT   In accordance with Regulation of the Minister of  Education and Culture of the Republic  of Indonesia on the Organization and Work of Sam Ratulangi University of article 105, paragraph  1, which states that the Information and Communication Technology Unit is a unit of the technical  implementation  in  the  field  of  development  and  management  of  systems  and  information  and  communication technology. And Article 106, namely, Information and Communication Technology  Unit  has  the  tasks  of  system  development  and  management  of  information  and  communication  technology as well as the provision of information and communication technology services.    This study used a qualitative method, data source or informant study of 10 people in the  capture of some elements, such as students 8 people, and Lecturer 2 people. Collecting data using  questionnaires, interviews, and documentation. Based on the research, it can be concluded that the  effectiveness of management information systems at the center of the information technology (PTI)  Sam Ratulangi University, yet effective.    Timeliness, accuracy of information, and human resources must be developed. As well as  the facilities and infrastructure must also be added.   Keywords: effectiveness, management information system 
EFEKTIVITAS PENANGANAN KELUHAN PUBLIK DI KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PULAU TALIABU PROVINSI MALUKU UTARA ALIANI, GUSMAN; OGOTAN, MARTHA; TULUSAN, FEMMY
JURNAL ADMINISTRASI PUBLIK Vol 5, No 75 (2019)
Publisher : Sam Ratulangi University

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Public services generally focus on a very broad aspect of life. In the life of the state, the government must provide a variety of community services needed by the community, ranging from services in the form provided or other services in order to meet the needs of the community in fulfilling population data and civil registration. Various public reform movements carried out by the government, but still there is pressure from the public to be accelerated. The quality of public services is provided by the government. Also complaints from the community can vary from community to the assistance provided may vary by all communities, furthermore specifically for population services it becomes more popular in the community. Making population services the most, representing the community. Note the District Civil Service Office of Taliabu Island Regency has received the title of permit for administration of population administration and civil registration, in fact in Pulau Taliabu Regency there is still a connection with population administration and civil registration. The problems mentioned above are slower solutions. The administrative settlement process is related to population administration in addition to those carried out at the Population and Registration Office of the Civil Regency, Taliabu Island in the discussion of community complaints, not the availability of facilities or media in helping the community. An example is given a box of suggestions or input from the community on the services provided by the Population and Civil Registration Office of Taliabu Island, related to the implementation of population administration. Keywords: Effectiveness, Handling, Complaints Public
IMPLEMENTASI KABIJAKAN PEMBANGUNAN INFRASTRUKTUR JALAN DALAM MENDUKUNG PENGEMBANGAN EKONOMI MASYARAKAT DI KABUPATEN SORONG PROPINSI PAPUA BARAT SAHUDEGE, CHRISTIN DESSY; Kiyai, Burhanuddin; Laloma, Alden
JURNAL ADMINISTRASI PUBLIK Vol 4, No 32 (2015)
Publisher : Sam Ratulangi University

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Implementation of Road Infrastructure Development Policy in Support of Community EconomicDevelopment in Sorong. This study aims to find out about the Road Infrastructure Development inSupport of Economic Development conducted by the government of Sorong in particular Umum.OlehWorks Department for the government's role in encouraging the development area should be donewith a set of policies and actions that can improve regional economy Sorong.This study was conducted in Sorong, the process of data collection is done by observation, interviewand documentation. Informants in this study consisted of 14 people. The data collected later describedby using qualitative methods.Results from this study indicate that the construction of road infrastructure in Sorong Regency is goodenough, but not fully wishes of the people can be responded to by the government, especially theDepartment of Public Works. Thus the author can propose to the government to the natural resourcesthat could be used for the benefit of local communities in Sorong for the present and the future.Keywords: Implementation, Policy, Infrastructure Roads and Economic Development
PENGAWASAN KESELAMATAN PENERBANGAN BANDAR UDARA SAM RATULANGI OLEH KANTOR OTORITAS BANDAR UDARA WILAYAH VIII MANADO PAPIA, JERRI YEREMIA; TULUSAN, FEMMY; DENGO, SALMIN
JURNAL ADMINISTRASI PUBLIK Vol 4, No 49 (2017)
Publisher : Sam Ratulangi University

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Abstract: the quality of human resources holds an important role, because people involved in a flight not just pilots, butalso of other officers, including those responsible for the handling and inspection of aircraft research objectives this is tofind out the flight safety supervision of Sam Ratulangi Airport by the Airport Authority Region VIII Manado.This research uses qualitative approach method. This research is focused on the efforts and actions undertaken to achieveaviation safety at the airport, both preventive (preventive supervision) as well as the repressive nature of the (repressivesupervision). Informants in this study is taken from the elements directly related to aviation activities at the airport: AirportAuthority, airlines, and passengers on the plane.The results showed that the repressive surveillance carried out by doing the monitoring, inspection, and direct assessmentof all aspects/fields related to aviation safety at the airport be scope the duties and functions of the Office of the AirportAuthority Region VIII Manado as flight safety, aircraft, flight navigation services activities, the fulfilment of standardscertification flight navigation areas, emergency response documents aviation security, the implementation of permitapproval routes to and from airports, satisfy the standards activities of the Airport related services, service air freightactivities, implementation of the Flight Approval (FA), the implementation of permit route, implementation of air transportfares, and against environmental management of airports. Repressive supervision over all aspects related to the safety ofthe flight not been fullest. The constraints of the repressive surveillance also is the limited human resources Office of theAirport Authority Region VIII Manado either in quantity or quality, of the means of implementing surveillanceinfrastructure is not yet fully available/are met; and coordination with related parties has not been fully realized properly.The implications of the results of such research is the need to increase the number of employees of the Office of the AirportAuthority Region VIII Manado, improve the quality of human resources officers, and improve coordination with the bestthere is at the airport, The study also shows that although the oversight of aviation safety Sam Ratulangi Airport by theAirport Authority Region VIII Manado is still not a maximum, but with preventive and repressive supervision performedduring this have been able to improve flight safety guarantees. Based on the research of aviation safety assurance at SamRatulangi airport, makin good as realized by decreasing the number of accidents of air transportation; decrease in the levelof air transport security disruptions; increasing the performance of the service of air transportation facilities andinfrastructure; and increasing air transportation service. This means that if the role of the Office of the Airport Authorityin the oversight of aviation safety can be enhanced or maximized, then certain flight safety will come true better yet.Keywords: surveillance, aviation safety, the Airport Authority
IMPLEMENTASI KEBIJAKAN PENGANGKATAN TENAGA HONORER MENJADI CALON PEGAWAI NEGERI SIPIL DI KANTOR BKD PROVINSI MALUKU UTARA Wattimena, Meggi Fabiola
JURNAL ADMINISTRASI PUBLIK Vol 2, No 3 (2014)
Publisher : Sam Ratulangi University

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Abstract: Procurement ofCivil Serviceisa processof activitiesto fill the vacancy formation. In connection withthis, every Indonesian citizen who meets there quirements setout in government regulations has an         equal             opportunityto apply and be appointed as civil servants. But the objective cituations showed many honorary workers who have served for so long do not appointed as Civil servants . Based onthe matter, this study intend to answer the question of how the implementation of policy appointment of Honorary Workers to become candidates for Civil Servants. This study uses qualitative methods.This study using a sample taken at theoffice of the Regional Employment Agency North Maluku provinceby using the interview technique 7 questions to 15 respondents. Qualitative analysis consists of 3steps. First, word reductionis the selection process focusing on simplification and racial formations that emerge from therough notes written on the field. Second,presentation of data that coversdrawing conclusions and taking action and the third is Verification whereresearc her draws conclusions and verify the symptom so btained from   the field.  Apart from the 3 steps, the researcheris also supported by document so btained from the office of research. From these results we canconclude that the government remain objective in the assessment of each participantis concerned and in the recruitment of civil servants, govermant take into account the ability of the regional budget because it canresult in the ability to provide public services. Because if the budget mostly used to fund the salaries,thanthe public might suffered. Based on this conclusion, it is better that governmentor         government agency does not receive honorary instantly, because of the fact that most honorary workers who are working now are recruited without the selection but based only on kinshipand there for ethe government should hold a cleanselection for all contract officersin government agencies so that it will result a higher quality. Also, the government should postpone to receive honorary workes before resolving all problems in their respective areas. Keywords: recruitmen of honorary workes
IMPLEMENTASI KEBIJAKAN PROYEK OPERASI NASIONAL AGRARIA DI DESA BUKUMATITI KECAMATAN JAILOLO KABUPATEN HALMAHERA BARAT Baura, Yelmilanda; Rumapea, Patar; Rorong, Arie Junus
JURNAL ADMINISTRASI PUBLIK Vol 2, No 044 (2016)
Publisher : Sam Ratulangi University

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The problems at once which is the goal of this research is how the implementation of the National Agricultural Policy Operation Project (Prona) in the village of Bukumatiti, District Jailolo, West Halmahera. This study was used a qualitative approach aims to descriptive the meaning behind the reality, which takes place in the field. Informants in this study amounted to 13 respondents with key informants Village Head and BPD. The data collection technique was interview and observation. The data were analyzed using an interactive model of Miles and Huberman.The results of this study indicate that the communication factor has not been effective, human resources related to the performance of the village government of lesser quality, disposition or attitude of the village administration in running the program does not currently work well so that in practice there is a gap and the lack of timely, the next bureaucratic structure has not in accordance with the applicable rules resulting in less than optimal service process.Based on the research results suggested that the necessary cooperation from the National Land Agency (BPN) and the village government, in improving government performance and BPN village to implement a policy. Also required good communication from the village government in order to provide the right information related to the programs, so that the implementation of Prona can be realized properly and in accordance with the applicable rules.Keywords: Policy Implementation, Project National Agricultural Operations (Prona)
EFEKTIVITAS ORGANISASI PEMERINTAH KECAMATAN WANEA KOTA MANADO TOAD, VICKY SWITLY; RARES, JOYCE; POMBENGI, JERICHO
JURNAL ADMINISTRASI PUBLIK Vol 4, No 58 (2018)
Publisher : Sam Ratulangi University

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Abstract: Aim Research is for knowing effectiveness organization government districts wanea city manado.Research this use method approach descriptive quantitative. Effectiveness organization government districtswanea seen from five dimensions effectiveness organization ie production, efficiency, clerk of employeeadaptation or flexibility, and development. Informant research as many as six people that is camat wanea,secretary districts, head sexy system government, head sexy service general, a lurah. Collection data useguidelines interview, while technique analysis that used is analysis model interactive from Miles andHubernann.Based on results analysis data withdrawn conclusion that effectiveness organization government districtswanea seen from dimensions production, efficiency, satisfaction employees, adaptation or flexibility, anddevelopment, all not yet maximum however already enough good.Based on results research could recommended suggestion : (1) Improve quantity and quality program/activitiesand implementation; (2) Utilize on right and optimal potency human resources employees, budget/fund, andmeans work; (3) Improve appreciation to employees and his welfare; (4) Improve power responsive to everydevelopment external and internal; and (5) continue attempted fix performance.Keywords : Effectiveness organization, government districts.
EFEKTIVITAS KEBIJAKAN PEMBERDAYAAN USAHA MIKRO KECIL DAN MENENGAH (SUATU STUDI DI KECAMATAN KAWANGKOAN UTARA) Wonok, Yolanda; Tulusan, Femmy; Ruru, Joorie
JURNAL ADMINISTRASI PUBLIK Vol 2, No 30 (2015)
Publisher : Sam Ratulangi University

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ABSTRACT:Empowerment of small and medium micro enterprises is one of the policies made by theIndonesian government in improving the welfare of society. and in accordance with law no.20 of 2008regulates micro, small and medium-sized businesses, as well as by government regulation no. 13 of 2013 onthe implementation of law No. 20 of 2008, the government made a policy regarding the development programsof small and medium micro enterprises.Policy pursued by the government in improving the empowerment of micro, small and medium enterprises arethe government gave permission for business in running a certain business activities; business developmentthrough the provision of facilities, coaching and mentoring; assistance to foster and improve the capabilitiesand competitiveness of businesses; coordination and control of the government. Small and medium micropolicies have also been imposed by the government in the district of northern Kawangkoan.Problems to be answered in this research is how the effectiveness of the empowerment of small and mediummicro enterprises in Kawangkoan northern districts. This study used qualitative methods, this study aimed todescribe, analyze and determine the effectiveness of the empowerment policy of small and medium microenterprises. Results of research conducted by collecting data obtained through observation and interviewsbased on several indicators, as follows: (1) Responsiveness, (2) Development, (3) Adequacy.Based on the results of the study conclude that the policy of empowerment of micro, small and medium-sizedenterprises in the district north Kawangkoan already quite effective. Based on the conclusion of the study, it issuggested to Kawangkoan northern district government to pay more attention to the needs of the microbusiness small and medium in increasing empowerment of small and medium micro enterprises.Key words: effectiveness, policy, empowerment.

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