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Tekinfo | Scientific Journal of Industrial and Information Engineering
Published by Universitas Setia Budi
ISSN : 23031476     EISSN : 23031867     DOI : -
Core Subject : Science, Engineering,
Computer Science & IT Industrial & Manufacturing Engineering
Scientific Journal of Industrial Engineering and Information (Tekinfo) is a journal managed by Study Programme of Industrial Engineering, Faculty of Engineering, Universitas Setia Budi. Tekinfo published every six months, in May and November in each year. Our published manuscript covers disciplines of Industrial Engineering and Information Technology. We are open to readers and researchers to contribute submit the articles. It is our hope that research published at Tekinfo provide a meaningful contribution to the development of science and technology. Our thanks to all the researchers who participated also to the readers of the Tekinfo journal. Each article published in Jurnal Tekinfo is Open Access. Full text can be freely accessed, but still observes the principles of literacy in terms of citations or references.
Arjuna Subject : -
Articles 173 Documents
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Analisis Tekno Ekonomi dan Optimalisasi Armada Transportasi CV. XYZ Arfanindita, Her Tafga; Purba, Anirawilda; Mardiyah, Siti; Mahardhika, Welly
Tekinfo: Jurnal Ilmiah Teknik Industri dan Informasi Vol 14 No 2 (2026)
Publisher : Program Studi Teknik Industri Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31001/tekinfo.v14i2.2891

Abstract

CV. XYZ is a company engaged in the distribution of herbal products, honey, and books, where one of its main operational activities is delivering products to partner pharmacies. Currently, the distribution process relies on motorcycles, which have limited carrying capacity. This limitation results in inefficiencies in delivery time, increased operational costs, and a higher risk of product damage due to weather conditions. Therefore, it is necessary to evaluate alternative transportation modes to improve distribution performance and operational efficiency. This study aims to analyze the investment feasibility of three transportation alternatives, namely purchasing a new box truck, purchasing a used box truck, and renting a box truck. The research applies a techno-economic analysis using Net Present Value (NPV) and Payback Period (PP) methods. Data were collected through field observations, interviews with company stakeholders, and relevant literature studies. The results indicate that all investment alternatives are financially feasible, as they generate positive NPV values. However, the used box truck alternative yields the highest NPV of Rp1,851,659,384 and the shortest payback period of 1 month and 27 days. Therefore, purchasing a used box truck is identified as the most optimal alternative for improving distribution efficiency at CV. XYZ. This study is expected to provide practical insights for investment decision-making, particularly for small and medium-sized enterprises in the logistics and distribution sector.
Pengembangan Merchandise Untuk Branding Universitas Menggunakan 3D Printing Mardiyah, Siti; Widiatmoko, Julian Anindito; Arfanindita, Her Tafga; Mahardhika, Welly; Asy Syahidah, Husna Nadiya; Meinanda, Ikhsanudin
Tekinfo: Jurnal Ilmiah Teknik Industri dan Informasi Vol 14 No 2 (2026)
Publisher : Program Studi Teknik Industri Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31001/tekinfo.v14i2.2896

Abstract

Merchandise serves as a branding medium that can be utilized to build the image of an organization, including higher education institutions. However, merchandise development in universities is often still generic and has not optimally explored institutional identity elements in an integrated manner, nor has it been widely examined from the perspective of user perception toward design and production technology. This study aims to develop a merchandise product in the form of a keychain that represents the identity of Universitas Tidar, while also evaluating the influence of design and 3D printing technology information on user perception. Two keychain designs were developed based on the identity elements of Universitas Tidar and realized into 3D models using CAD software, then fabricated using 3D printing technology. The evaluation was conducted through a questionnaire involving 440 student respondents based on four aspects: identity, usability, quality, and aesthetics, while considering differences in information treatment regarding the production process. The results indicate that both designs received generally positive ratings, with no statistically significant difference between them. In addition, providing information about the use of 3D printing technology did not significantly influence respondents’ perceptions. Further findings reveal that color is the most dominant factor affecting respondents’ evaluations, particularly in representing the university’s visual identity. Therefore, selecting colors that are more aligned with the identity of Universitas Tidar should be prioritized in future design development to enhance the effectiveness of merchandise as a branding medium.
Analisis Keluhan Pengguna pada Aplikasi Layanan Kesehatan Berbasis Text Mining Haryanti, Nur Laily; Afraah, Sayyidah Maulidatul; Kurnia, Ratih Dianingtyas
Tekinfo: Jurnal Ilmiah Teknik Industri dan Informasi Vol 14 No 2 (2026)
Publisher : Program Studi Teknik Industri Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31001/tekinfo.v14i2.2957

Abstract

The digital transformation of healthcare in Indonesia has led to the emergence of services like Mobile JKN to improve access and service efficiency. However, ongoing user complaints regarding ease of access and system reliability indicate the need for user experience-based evaluation. This study aims to identify user complaint patterns, evaluate the ease of application access, and formulate recommendations for improvements to enhance the quality of digital public services in the healthcare sector, particularly the Mobile JKN application. This study uses a text mining approach to user reviews on the Google Play Store, referring to software quality characteristics based on the ISO/IEC 25010 standard. The research process was carried out through several stages, starting from data collection (scraping), preprocessing and text cleaning, review filtering based on keywords related to performance and satisfaction, and sentimen analysis to understand user perceptions more comprehensively. The results of word frequency analysis and word cloud visualization indicate that the most dominant user complaints are related to security and access control, particularly related to login problems and OTP verification failures that hinder service access. On the other hand, this application demonstrates excellence in performance efficiency, particularly the online queuing feature which is considered fast, practical, and helps users save time. Based on a SWOT analysis, this study recommends strengthening the authentication system infrastructure and improving data synchronization to minimize access barriers and increase user trust. These findings are expected to serve as a strategic reference for digital healthcare managers in improving service quality, user retention, and community satisfaction in a sustainable manner.

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