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Sawala : Jurnal Administrasi Negara
Published by Universitas Serang Raya
ISSN : 23022231     EISSN : 25984039     DOI : -
Core Subject : Social,
Social Sciences
Journal Sawala is published two times a year in April and Oktober. This journal contains scientific articles on Public Administration science written in two languages: Bahasa Indonesia and English. The article is published in form of empirical research, conceptual or theoretical framework or issues related to the Public Administration sciences. Journal Sawala particularly focuses on the main problems in the development of the sciences of public policies and administrations areas. It covers the Administration Development, The Regional Autonomy And Bureaucracy, The State Apparatus, Good Governance, Government, The Decentralisation, Public Services, The Public Management, The Governance And Its Policy, And Any Social Sciences, Politics and Regional Planning.
Arjuna Subject : -
Articles 341 Documents
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Analisis Kualitas Pelayanan Rawat Inap Pada Puskesmas Winongan Kabupaten Pasuruan Budiono; Ahmad Robbah
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.3381

Abstract

The study was compiled to see and analyze the quality of care services at Winongan Public Health Center, Pasuruan Regency, and to see the factors that affect inpatient services. This research is a qualitative descriptive study by observing data through interviews, documentation, and observation. The informants taken by the researcher were the Head of the Inpatient Division of the Winongan Public Health Center, Pasuruan Regency, Administrative Officers, Nurses and patients and / or their families. In this study, the researcher used 5 public service indicators, namely Tangible, Reliability, Responsiveness, Assurance, and Empathy. The results showed that the total quality of services at Winongan Health Center has been carried out well. This means that the quality of the services provided by the Winongan Health Center is maximized. This can be seen from the results of interviews and data that have been previously described that the Tangible, Reliability, Responsiveness, Assurance, and Empathy indicators. then the implementation of Inpatient services at Winongan Health Center is running well, but still requires improvement in several ways, namely: lack of supplies of medical equipment, linen and household tools, cleanliness of rooms and bathrooms, implementation of actions according to Standard Operating Procedures (SOP) and motto that has been set.
Indeks Kepuasan Masyarakat terhadap Kualitas Pelayanan Program Demang Dimmas (Kademangan Digital Melayani Masyarakat) di Kecamatan Kademangan Kota Probolinggo Verto Septiandika; Nur Halima
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.3420

Abstract

In line with the times and technology, especially the changes that occur in society that affect the needs of the community, public services provided by both government and private agencies continue to provide good, effective, and easy innovations. One of them is at the kelurahan level, which is the government agency closest to the community. One of them is Ketapang Village, Kademangan District, Probolinggo City, which has an online technology-based service innovation. This study aims to determine the level of community satisfaction with the quality of service innovation of the Demang Dimmas Program (Kademangan Digital Melayani Masyarakat) in Ketapang Village, Kademangan District, Probolinggo City. In this study the method used is descriptive quantitative, in accordance with the formulation of the problem that is descriptive. Quantitative research is descriptive and tends to use an inductive approach to analysis. The sampling technique used in this study is a non-probability sampling technique with the type of accidental sampling, namely the technique of determining the sample based on the spontaneity factor. The research sample is targeted at 100 respondents according to the minimum number of respondents in the preparation of the Community Satisfaction Index which was chosen accidentally. Based on the calculation of the Community Satisfaction Index, the service quality of the Demang Dimmas Program (Kademangan Digital Melayani Masyarakat) in Ketapang Village, Kademangan District, Probolinggo City obtained an IKM conversion result of 69.19. The performance of the service unit of the Demang Dimmas Program (Kademangan Digital Melayani Masyarakat) in Ketapang Village, Kademangan District, Probolinggo City is in the "C" service quality with the "Poor Good" category.
Implementasi Kebijakan E-Procurement di Kabupaten Buton Selatan Zainul Abidin; La Didi; Yuharsi
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.3421

Abstract

E-procurement is the government's effort to improve public services and develop good governance. This study aims to explain the implementation as well as the e-procurement model in South Buton Regency. Data collection techniques using interviews, observation, and document studies. The results show that the implementation of e-procurement in the South Buton Regency has been carried out even though there are several problems. The e-procurement implementation model in South Buton Regency shows that the variables that affect performance are the disposition of the implementor and the characteristics of the implementing agent. The main variable is the disposition of the implementor because the implementors in South Buton Regency know, understand, accept and implement the e-procurement policy as stipulated in Presidential Regulation 16 of 2018 concerning the procurement of government goods/services. Implementors have a strategy, namely by holding concurrent positions as happened in the election working group, working more outside working hours, also trying to maximize funding sources and limited facilities and infrastructure. On the other hand, resources affect the characteristics of implementing agents where regional apparatus organizations need resources, both human resources, financial resources, and the availability of facilities and infrastructure in implementing programs and activities.
Problematika Pelaksanaan Kebijakan Otonomi Khusus kepada Daerah Papua dan Papua Barat dengan Perspektif Kebijakan Publik Jonathan Jacob Paul Latupeirissa; I Putu Darma Wijaya; I Made Yuda Suryawan
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.3496

Abstract

The concept of special autonomy basically has two objectives: reducing the conflict of separatism and improving welfare from disparities with other regions. The prolonged conflict in Papua has brought several multidimensional adversities which tend to be neglected. The people in Papua experience the most loss. This article aims to analyze the problems with the particular autonomy policy in Papua and West Papua Provinces. The research uses a qualitative approach. Sources of data used come from analysis sourced from various kinds of literature such as books and journals. The description found in this research shows that the implementation of special autonomy has not been effectively and efficiently implemented. Indicators of the success of public services and conflict resolution are still far from concept. To conclude that granting special autonomy cannot necessarily be implemented pragmatically, the government needs to take humanist approaches that prioritize humanity.
Program Sanitasi Total Berbasis Masyarakat (STBM) untuk Merubah Perilaku Hidup Sehat di Kelurahan Kasunyatan Kota Serang Provinsi Banten Titi Stiawati
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.3607

Abstract

This study aims to determine community participation in the Community-Based Total Sanitation Program (STBM) in changing healthy living behavior in the Kasunyatan Village, Serang City, Banten Province. The qualitative research method is the approach used in this study, namely by collecting data through observation, in-depth interviews, and documentation. The results of the study found that the community-based total sanitation program had the benefit of changing people's behavior from the aspect of clean environmental awareness and disposing of water not indiscriminately. Community involvement is a necessary aspect to be able to control locally in realizing a quality environment. Community involvement in sanitation development, starting from planning, implementation to utilization. The community-based total sanitation program is welcomed by the community, but in terms of the amount of assistance, it still does not meet all community needs.
Pelayanan Publik Pada Masa Pandemi Covid-19 di Kecamatan Sambaliung Kabupaten Berau Denny Nazaria Rifani
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.3761

Abstract

This study was conducted to identify and describe the implementation of public services during the Covid-19 pandemic in Kecamatan Sambaliung, Kabupaten Berau. The dimensions of measurement in this research are the improvement of services during the Pandemic by the Ombudsman RI including Clear information on service standards, online service systems, an adaptation of facilities/infrastructure/service facilities, and competence of service implementers. The type of research used in this research is descriptive qualitative with primary data and secondary data. Data analysis was carried out through data reduction, data presentation, conclusion drawing, and verification. The results of this study indicate that the implementation of public services during the Covid-19 Pandemic can still be carried out but in a different way than usual, the standard of service provided is following the circular letter of the Kabupaten Berau Government which refers to the rules of the Central Government, facilities/infrastructure/facilities have been provided following the recommendations of the Ministry of Health, good competence of officers and have a lot of experience placed in their respective fields to provide fast and appropriate services. Must improve the implementation of information technology-based services, because there is still no online-based service.
Model Perumusan Kebijakan “Public Mechanism Approach” Perencanaan Pembangunan Daerah di Kabupaten Gorontalo Rustam Tohopi; Yakob Noho Nani; Yanti Aneta
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.3916

Abstract

AbstractObjectives - This research is conducted to describe the stages and mechanisms of development planning policy formulation. The stages and mechanisms of planning will be examined in more depth about the process of public involvement in every approach used in the implementation of the development planning system. The collection of research data was conducted through an in-depth interview process of 30 informants at the Gorontalo District Regional Development Planning Agency. Findings - Based on the results of the study, increased effectiveness of Regional Development planning through the Public Participation Approach or through the Approach Mechanism (PM-A) Original – The Public Mechanization Approach Emphasizes the importance of the stages of Public Testing in policy formulation. This stage is done for the achievement of policy objectives in accordance with the targets appropriately.
Community Behavior in Health Protocol Policy Perspective Post Covid-19 Vaccination Beni Hartanto; Deni Sudrajat; Tine Badriatin
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.3966

Abstract

The spread of COVID-19 has an impact on various aspects of life, not only material losses but has claimed many millions of lives. Each country has made various policies in tackling and further outbreaks of the virus. The government has issued policies related to health protocols to solutions by vaccinating the entire community, but after vaccination many people ignore health protocols. This study is a descriptive study with the aim of describing people's tasikmalaya city behavior after vaccination and viewed from a policy perspective on health protocols. Based on research, it shows that people who have vaccinated both stages one and two, pay less attention to health protocols, especially in using masks, as well as the increasing number of people's activities that ignore health protocols, coupled with weak supervision from each Regional Government with the Covid-19 task force so that the community is more lax to carry out various activities without paying attention to the applicable provisions
Effect of e-Government on Improving the Quality of Public Services in Serang Municipality Sri Wahyuningsih; Rachmi Yulianti; Rethorika Berthanilla
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.4035

Abstract

This study aims to find out "How is the implementation of E-Government RABEG (Reaction to Citizen News) applications in Serang City and whether the implementation of E-Government through RABEG applications can improve the quality of public services in Serang City?". This study uses quantitative methods with statistical analysis using SPSS software. The data used are primary and secondary data, primary data obtained by conducting interviews and distributing questionnaires to 83 respondents who have been determined and are considered representative to answer the research questionnaire. Meanwhile, secondary data were obtained from literature review and documentation of data related to research. Statistical analysis in this study includes data validity test, data reliability test, data normality test, simple linear regression analysis, determinant coefficient, and correlation coefficient. The results of research and statistical analysis show that the implementation of the E-Government system for the RABEG application in Serang City is quite good, and the results of testing the research hypothesis indicate that there is a significant positive effect between E-Government on improving the quality of public services in Serang City.
Menakar Aspirasi Pengaduan Online Rakyat di Bali (Studi pada Pemerintah Kabupaten Badung) I Made Utama Jaya Wiguna; A.A.N. Eddy Supriyadinata Gorda
Sawala : Jurnal Administrasi Negara Vol. 9 No. 2 (2021): December 2021
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v9i2.4064

Abstract

Public complaint management is one of the important aspects in improving the quality of public services in an area. In Badung Regency, local public complaint management has been integrated into the People's Online Complaints Aspiration Service (LAPOR) program. This study aims to determine the effectiveness of the implementation of handling public complaints through the LAPOR program. The method used in this research is descriptive with a qualitative approach, with data collection techniques used are interviews and documentation. The results showed that the socialization carried out by the LAPOR management team in Badung Regency was still not optimal, because there were still many people who did not understand or know the flow of public complaints through the LAPOR program. This research is also expected to make the public more familiar with the LAPOR application and can directly and actively submit complaints or things that they feel need to be improved in public services in Badung Regency.

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