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JMS : Jurnal Manajemen Sinergi
Published by Universitas Khairun
ISSN : 2354855X     EISSN : 2714559X     DOI : http://dx.doi.org/10.33387/jms
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
JMS : Jurnal Manajemen Sinergi adalah media bagi para akademisi, praktisi bisnis dan pihak-pihak lain yang menuangkan pikiran.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 160 Documents
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The Role of Transformational Leadership, Intrinsic Motivation, and Job Satisfaction in Enhancing Employee Performance at the Regional Financial and Asset Management Agency Ternate City Alhaddad, Salsha Raehana; Sabuhari, Rahmat; Arilaha, Muhammad Asril
Jurnal Manajemen Sinergi Vol 12, No 2 (2024): JURNAL MANAJEMEN SINERGI (EDISI OKTOBER)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v12i2.8988

Abstract

ABSTRACTObjective: This study aims to analyze the influence of transformational leadership, intrinsic motivation, and job satisfaction on employee performance in the public sector.Methodology: This research employs a survey design with a quantitative approach to analyze the effects of transformational leadership, intrinsic motivation, and job satisfaction on employee performance. Data were collected through a structured questionnaire from 88 civil servants at the Regional Financial Management and Asset Agency of Ternate City. Analysis was conducted using multiple linear regression with SPSS after conducting validity, reliability, linearity, multicollinearity, and heteroscedasticity tests. Hypotheses were tested using statistical t and F criteria.Findings: The analysis results indicate that transformational leadership has a significant impact on employee performance. Intrinsic motivation shows a regression coefficient of 0.550 with a t-statistic value of 4.986 and a significance level of 0.000. Job satisfaction also has a significant effect with a regression coefficient of 0.336, a t-statistic of 6.295, and a significance level of 0.000. The R Square value of 0.518 indicates that 51.8% of the variability in employee performance can be explained by these three variables.Conclusion: Transformational leadership, intrinsic motivation, and job satisfaction collectively contribute significantly to enhancing employee performance. This study suggests a need for greater attention to these factors to improve employee performance in the public sector. Further research is needed to explore other factors that may have an impact. 
The Influence of Service Quality, Ease of Use, and Trust on User Satisfaction of BNI Mobile Banking Apriandika, Putra; Shiratina, Aldina
Jurnal Manajemen Sinergi Vol 12, No 2 (2024): JURNAL MANAJEMEN SINERGI (EDISI OKTOBER)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v12i2.8846

Abstract

ABSTRACTObjective: This study aims to analyze the effects of service quality, ease of use, and trust on user satisfaction with mobile banking in Indonesia, specifically at Bank BNI.Methodology: This research employs a quantitative approach with the population consisting of users of BNI's mobile banking. A total of 160 respondents aged 18 to 55 years were selected as samples using the Hair formula and purposive sampling technique. Data was collected through a survey using a questionnaire distributed via Google Form. Data analysis was conducted using Structural Equation Modeling (SEM) with SmartPLS softwareFindings: The analysis results indicate that service quality has a positive and significant effect on user satisfaction, with an original sample value of 0.220 and a T-statistic of 2.166. Ease of use also shows a positive and significant effect with an original sample of 0.439 and a T-statistic of 5.268. Additionally, trust positively and significantly affects user satisfaction with an original sample of 0.214.Conclusion: These findings indicate that factors such as service quality, ease of use, and trust have a significant influence on user satisfaction with mobile banking at Bank BNI. This research provides important insights for the bank in efforts to enhance mobile banking services and user satisfaction.
The Impact of Product Quality on Brand Switching with Customer Dissatisfaction as a Mediating Factor (A Study on Acer Laptop Users in Ternate City) Taroreh, Niconoor; Jannang, Abdul Rahman; Haji, Sulfi Abdul
Jurnal Manajemen Sinergi Vol 12, No 2 (2024): JURNAL MANAJEMEN SINERGI (EDISI OKTOBER)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v12i2.9436

Abstract

ABSTRACTObjective: This study aims to analyze the effect of product quality on customers' decisions to switch brands, considering the mediating role of customer dissatisfaction.Methodology: This research employs a quantitative approach involving a population of 110 employees from the city of Ternate. The survey was conducted by distributing questionnaires directly using a 5-point Likert scale. Data analysis techniques utilized include Partial Least Square (PLS) with SmartPLS 4.0 software.Findings: The results indicate that the effect of product quality on customer dissatisfaction has a T-statistic value of 2.026 and a P-value of 0.043, indicating a positive and significant influence. Additionally, customer dissatisfaction positively and significantly affects the decision to switch brands. However, the direct effect of product quality on the decision to switch brands is negative and not significant.Conclusion: The results of this research show that: (1) product quality has a negative and insignificant influence on brand switching; (2) product quality has a significant effect on customer dissatisfaction; (3) customer dissatisfaction has a significant effect on brand switching; (4) product quality has a significant effect on brand switching through customer dissatisfaction. 
The Effect of Compensation and Motivation on Employee Performance at PT. Telkom in Ternate City Irwan, Nadira; Jabid, Abdullah W; Kamis, Ruslan A
Jurnal Manajemen Sinergi Vol 12, No 2 (2024): JURNAL MANAJEMEN SINERGI (EDISI OKTOBER)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v12i2.9437

Abstract

ABSTRACTObjective: This study aims to examine the effect of compensation and work motivation on employee performance at PT. Telkom, Ternate City. The research employs a quantitative approach to analyze the relationship between the independent variables (compensation and motivation) and the dependent variable (employee performance).Methodology: The research was conducted at PT. Telkom Ternate City branch, with the population comprising 151 employees. A census sampling technique was used, meaning that all employees were included in the study to ensure a comprehensive dataset. Primary data was gathered through questionnaires completed by the employees. Data analysis involved descriptive statistics, inferential statistics (including normality, multicollinearity, autocorrelation, and heteroscedasticity tests), multiple linear regression analysis, and hypothesis testing (F-test and t-test).Findings: The results of the study indicated that both compensation (t = 9.719, sig. = 0.000) and motivation (t = 3.162, sig. = 0.002) have a significant impact on employee performance at PT. Telkom, Ternate City, supporting the research hypothesis.Conclusion: This study underscores the significant influence of both compensation and work motivation on employee performance at PT. Telkom, Ternate City. The findings reveal that these factors contribute significantly to improving employee performance. To further enhance employee performance, PT. Telkom Ternate City should consider optimizing its compensation structure and motivation programs, which can lead to higher job satisfaction and organizational productivity.
The Relationship Between Organizational Support and Commitment with Employee Performance in the Telecommunications Sector Jamal, Nurwidya; Soleman, Marwan Man
Jurnal Manajemen Sinergi Vol 12, No 2 (2024): JURNAL MANAJEMEN SINERGI (EDISI OKTOBER)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v12i2.7929

Abstract

Human Resources (HR) are a basic factor in organizational achievement. If an organization has outstanding human resources, it is likely that an organization will become more advanced and develop. Employees must have support and high work commitment. so that it can create performance both individually and within the organization. The research carried out at PT. Telkom, Ternate city amounted to 151 people. by taking the entire population using primary data obtained from questionnaires. This research uses multiple linear regression analysis processed by the SPSS 16 program, while hypothesis testing uses statistical tests. then test the data by testing validity, reliability and classical assumptions. the classical assumption test includes the normality test, multicollinearity test, and heteroscedasticity test. The statistical test results for the organizational support variable have a regression coefficient value of 0.053 which is positive and has a t-count value of 7.541 t table 1.655, and a significance value of 0.000 - 0.05. results obtained from the T test. For the organizational commitment variable, the calculated t value is 2.695 and the t value for the 5% distribution table is 1.655. So it can be concluded that t count t table (2,6951,655). The significance value is 0.008 - 0.05. The results of the F test carried out by researchers show that the calculated F value of F table is (15,650 3.06) with a significance value (sig) smaller than 0.05 (0.000 0.05). (H1) organizational support has a positive effect on employee performance in PT. Telkom Ternate City. (H2) organizational commitment has a positive effect on employee performance at PT. Telkom Ternate City. (H3) organizational support and organizational commitment have a positive effect on employee performance at PT. Telkom Ternate City.
The Influence of Service Quality, Ease of Use, and Trust on User Satisfaction of BNI Mobile Banking Apriandika, Putra; Shiratina, Aldina
Jurnal Manajemen Sinergi Vol 12, No 2 (2024): JURNAL MANAJEMEN SINERGI (EDISI OKTOBER)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v12i2.8846

Abstract

ABSTRACTObjective: This study aims to analyze the effects of service quality, ease of use, and trust on user satisfaction with mobile banking in Indonesia, specifically at Bank BNI.Methodology: This research employs a quantitative approach with the population consisting of users of BNI's mobile banking. A total of 160 respondents aged 18 to 55 years were selected as samples using the Hair formula and purposive sampling technique. Data was collected through a survey using a questionnaire distributed via Google Form. Data analysis was conducted using Structural Equation Modeling (SEM) with SmartPLS softwareFindings: The analysis results indicate that service quality has a positive and significant effect on user satisfaction, with an original sample value of 0.220 and a T-statistic of 2.166. Ease of use also shows a positive and significant effect with an original sample of 0.439 and a T-statistic of 5.268. Additionally, trust positively and significantly affects user satisfaction with an original sample of 0.214.Conclusion: These findings indicate that factors such as service quality, ease of use, and trust have a significant influence on user satisfaction with mobile banking at Bank BNI. This research provides important insights for the bank in efforts to enhance mobile banking services and user satisfaction.
PENGARUH KUALITAS DAN HARGA PRODUK TERHADAP KEPUTUSAN PEMBELIAN YANG DIMEDIASI OLEH WORD OF MOUTH (STUDI KASUS RUMAH TENUN PUTA DINO TIDORE) Fabanyo, Rohani; Haji, Sulfi Abdul; Hi. Yusuf, Ibnu Sina
Jurnal Manajemen Sinergi Vol 11, No 2 (2023): JURNAL MANAJEMEN SINERGI (EDISI OKTOBER)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v11i2.7327

Abstract

ABSTRACTObjective: This study aims to determine the influence of product quality and price on purchasing decisions mediated by word of mouth in the case of the Puta Dino Tidore weaving house.Methodology: The population in this study were all visitors to the Puta Dino Tidore weaving house. The number of samples in this research is the number of indicators/items x 7, namely 15 x 7 = 105 respondentsFinding: The partial hypothesis and simultaneous hypothesis are accepted, because the alpha value is smaller than 5%, except for the first hypothesis there is no significant effect.Conclusion: The results of this research indicate that product quality does not have a significant effect on purchasing decisions; price has a significant effect on purchasing decisions; product quality has a significant effect on word of mouth promotion; price has a significant effect on word of mouth promotion; Word of Mouth has a significant influence on purchasing decisions. Product quality has a significant influence on purchasing decisions through word of mouth mediation. Price has a significant influence on purchasing decisions through word of mouth. 
Pengaruh Gaya Kepemimpinan dan Disiplin Kerja Terhadap Kinerja Pegawai di Kantor Pertanahan Kota Ternate Lisani, Dina; Jannang, Abdul Rahman
Jurnal Manajemen Sinergi Vol 10, No 2 (2022): JURNAL MANAJEMEN SINERGI (EDISI OKTOBER)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v10i2.6155

Abstract

Objective: The purpose of this study are: (1) Analyzing the influenceof Style Leadership on the Employee Performance of Ternate CityLand Office; (2) Analyzing the influence of Work discipline on theEmployee Performance of Ternate City Land Office; and (3)Analyzing the influence of style leadership and Work discipline asimultaneously on the Employee Performance of Ternate City LandOffice. The number of samples is 42 employees.Methodology: The test equipment used is multiple regressionanalysis using statistical package for social scientists (SPSS) as astatistical test tool.Finding: H1, H2, and H3 are accepted at the 5% confidence level.Conclusion: The results showed that: (1) Style Leadership has apositive and significant impact the Employee Performance ofTernate City Land Office. It is based on a t value greater than thevalue of t table, and a smaller significant value of alpha (α); (2) Workdiscipline has a positive and significant impact the EmployeePerformance of Ternate City Land Office. It is also based on a tvalue greater than the value of t table, and a significantly smallervalue of alpha (α); and (3) Style Leadership and Work disciplinesimultaneously have a positive and significant influence theEmployee Performance of Ternate City Land Office. It is based onthe F value count greater than the F table value, and the significantvalue smaller than alpha (α).
PENGARUH KOMPENSASI TERHADAP KINERJA PEGAWAI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI PADA PUSAT KESEHATAN MASYARAKAT (PUSKESMAS) KECAMATAN PATANI UTARA Taha, Fatni; Jabid, Abdullah W
Jurnal Manajemen Sinergi Vol 10, No 1 (2022): JURNAL MANAJEMEN SINERGI (EDISI APRIL)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v10i1.4826

Abstract

ABSTRACTObjective: The purpose of this study was to determine and analyze: the positive effect of compensation on job satisfaction; the positive effect of compensation on employee performance; and the effect of compensation on employee performance mediated by job satisfaction at the Community Health Center North Patani DistrictThe number of research samples is 78 respondents. The data analysis technique used in this study is SEM analysis using Smart Partial Least Square (PLS) as a statistical test tool.Methodology: The analytical model used are Structural Equation Modeling with SMART PLS as tools for the statistical test. Data collection tools used are questionnaires and interviews, and the number of respondents was 78 employee.Finding: H1, H2, and H4 are rejected, while H3 no accepted at the 5% confidence level. The results of the mediation test show that the t-statistic value of 2.019 is greater than the t-table of 1.96 and the p-value of 0.044 alpha (α) value of 5% (0.05).Conclusion: The results of this study indicate that: Compensation has a positive and significant effect on job satisfaction; Job satisfaction has a positive and significant effect on employee performance; Compensation has no positive and significant effect on employee performance; and satisfaction fully mediates the effect of compensation on employee performance.
The Relationship of Training, Work Commitment, and Work Behaviour on Career Development of Police Officers in Jatiasih Somantri, Nurcahyani Dewigita; Shiratina, Aldina
Jurnal Manajemen Sinergi Vol 12, No 1 (2024): JURNAL MANAJEMEN SINERGI (EDISI APRIL)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jms.v12i1.7826

Abstract

Objective: The aim of this study is to investigate the effects of training, job dedication, and work behaviour on career progression. This study's sample included 41 police officers from the Sector Police (Polsek) of Jatihasih Village, Jatiasih District, Bekasi City, West Java Province.Methodology: This research was analyzed statistically using SEM Smart PLS 4.0, namely a multivariate analysis method whose focus is statistical analysis involving measurements and variables.Findings: At a 5% confidence level, hypotheses H1, H2, and H3 are accepted. Work attitude is the most influential variable (as measured by its coefficient value).Conclusion: This study showed that training had a good and significant impact on career development. Work Commitment has a favourable and significant impact on career development. This implies that workplace behaviour has a favourable and significant impact on career advancement. The most important work behaviour to remember while on duty in the field is to nurture, protect, and aid the community.

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