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JURNAL GOVERNANSI
Published by Universitas Djuanda Bogor
ISSN : 24423971     EISSN : 25497138     DOI : -
Core Subject : Social,
Social Sciences
JURNAL GOVERNANSI (p-ISSN: 2442-3971 dan e-ISSN 2549-7138) adalah jurnal ilmiah yang memuat aspek-aspek Administrasi Publik dalam Konteks Teori dan Praktik. Terbit dua kali dalam satu tahun (April dan Oktober).
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Articles 216 Documents
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PENGARUH KUALITAS PELAYANAN PERUMDA AIR MINUM TIRTA BUMI WIBAWA TERHADAP KEPUASAN PELANGGAN Anisa Anwar; Ike Rachmawati; Tuah Nur
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.5462

Abstract

The research is entitled "The Influence of Service Quality of Tirta Bumi Wibawa Regional Drinking Water Company towards Customer Satisfaction in Sukabumi City". The research was aimed at determining the partial influence of variable (X) Service Quality towards variable (Y) Customer Satisfaction. The research method used was associative method with quantitative approach. The techniques of collecting data applied were in the form of distributing questionnaires and interviews. The research sample used random sampling technique by applying the Slovin formula withaa precision levellof 10%, so that the numberoof samples obtained was 100 respondents from a population of 11,178 people. In order to measure the variable of service quality, researchers used the theory of Parasuraman, et al (1988:12-40) including the dimensions of Tangibles (Direct Evidence), Reliability, Responsiveness, Assurance, and Empathy. Meanwhile, in order to measure the customer satisfaction variable, the theory of Irawan (2008:39) that included the dimensions of Product Quality and Price, was applied. Based on the results of statistical calculations obtained, the results of the influence of service quality towards customer satisfaction is equal to 86.2%, while the remaining 13.8% is influenced by other factors not examined.
PENGARUH KUALITAS PELAYANAN PEMBUATAN KARTU KELUARGA (KK) TERHADAP KEPUASAN MASYARAKAT PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL Rahayu Oktian Siregar; Tuah Nur; Dine Meigawati
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.5509

Abstract

Customer satisfaction is a crucial aspect that is influenced by the quality of service provided. Institutions that offer public services are obligated to deliver efficient, effective, and high-quality services that meet the needs of the public. This requires optimizing all available resources, such as infrastructure, personnel, facilities, and technological systems. However, initial observations suggest that the Family Card service provided by the Department of Population and Civil Registration in Sukabumi Regency does not adhere to the one-day service procedure due to inadequate service officers and impolite staff. The objective of this study is to investigate the correlation between service quality and customer satisfaction using a quantitative method with a descriptive and associative approach. A sample of 100 family card applicants was selected using accidental sampling at the department. The data analysis involved using simple linear regression analysis, including a coefficient of determination test, simple correlation coefficient, and partial test (T-test). The study's results indicate that there is a link between service quality and customer satisfaction.
ANALISIS KESENJANGAN UNTUK MENGUKUR KUALITAS PELAYANAN PADA MALL PELAYANAN PUBLIK (MPP) Annisa Firdausi Fikri; Ertien Rining Nawangsari
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.5534

Abstract

Bangkalan Regency is one of the regions in East Java that has a Public Service Mall (MPP). In 2018 basic services in Bangkalan are still not optimal, as an effort to improve service quality with MPP Bangkalan district. This study aims to measure service quality based on the service quality theory of Parasuraman, Zeithaml, and Berry with gap analysis 5 which is measuring the performance and expectations of service users, namely the community. The Servqual (Service Quality) model developed by Parasuraman, Zeithaml, and Berry, is the most widely used when measuring the quality of public services (B. Engdaw, 2022). The method used is descriptive quantitative using primary and secondary data with data collection techniques questionnaire, observation and documentation. The results showed that the service quality of MPP Bangkalan district was negative or not good because the average community expectation (public expectations) was greater than the performance (public perception) of MPP Bangkalan District with the highest gap on the responsiveness dimension (-0.01).
IMPLEMENTASI APLIKASI MOBILE JKN BPJS KESEHATAN CABANG SUKABUMI 2018 – 2021 Irvan Maulana; Yana Fajar FY Basori; Dine Meigawati
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.5764

Abstract

The research was aimed at finding out the implementation of the Mobile JKN BPJS Kesehatan Sukabumi Branch in 2018 – 2021. The method deployed was qualitative method with narrative approach. The techniques of collecting data conducted were observation, interviews, documentation, and audio-visual materials. The results of the research show that the implementation of the Mobile JKN application at BPJS Kesehatan Sukabumi Branch in 2018-2021 less optimal procedures or methods used BPJS Kesehatan Cabang Sukabumi, yet to determine human resources (special, massive, focused) in socializing Mobile JKN application, lacking information for the users as there are people and participants who know and do not know the Mobile JKN application itself which turns out to be influenced by the information obtained about the Mobile JKN application, less up to date as the Mobile JKN platform is still in the old version, and in using the application there are those who are able to use the app independently and those who still have difficulty in using the Mobile JKN application. Supporting and inhibiting factors depend on human resources, system resources and environment, either BPJS Kesehatan itself or the people in general and the participants.
IMPLEMENTASI KEBIJAKAN PERATURAN WALIKOTA BOGOR NOMOR 55 TAHUN 2020 TENTANG PELESTARIAN BUDAYA SUNDA Faisal Tri Ramdani; Afmi Apriliani; Rd. Yuniar Anisa Ilyanawati; Neng Virly Apriliyani; Khaerunnisa; Nisrina Putri Ramadanti; Mirna Pratami
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.7419

Abstract

The implementation of Bogor Mayor Regulation Number 55 of 2020 Concerning the Preservation of Sundanese Culture in Bogor City is discussed in this study with a focus on research locations focused on The Bogor City Culture, Tourism and Creative Economy Service. By successfully implementing this policy, it is hoped that Sundanese culture can be preserved and maintained as an ancestral way of life. This study employs a descriptive quantitative approach methodology, and the sampling strategy employed is outside purposive in selecting the sampling of 25 respondents who were drawn from staff members of the Office of Culture, Tourism, and Creative Economy of Bogor City. to obtain research results using calculations weight mean score (WMS) in order to determine the research results using the Slovin formula. The calculation results obtained were 3.90 with the GOOD category, which indicates that the implementation of Sundanese cultural preservation policies in Bogor City has been going well, according to the results of the recapitulation of the questionnaire calculation with the operationalization of variables based on Edward III's theory of Successful Policy Implementation.
PROFESIONALISME PEGAWAI KECAMATAN DALAM PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK Afmi Apriliani; Euis Salbiah; Siti Wulandari
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.7637

Abstract

One of the big challenges for the government, especially local governments in public services, is to display professional behaviour, as well as a high work ethic. The purpose of this study is to determine the level of professionalism shown by service employees. E-KTP (Electronic Identity Card). Population administration and civil registration services in Caringin District, Bogor Regency. This study uses a descriptive method with a quantitative approach. With respondents totalling 20 employees of the -district office, using probability sampling techniques, collecting data through library research, observation, interviews and questionnaires. The results showed that the professionalism of employees at the Caringin District office, Bogor Regency, was seen from competence, effectiveness, efficiency and responsibility in the implementation of services that were good, but there were still several dimensions that were still below the average outcome value of variables, namely the competency dimension with an average value average of 4.11, dimensions of effectiveness with an average value of 4.15, dimensions of efficiency with an average value of 4.12 and dimensions of responsibility with an average score of 4.12. Suggestions in this study need to increase the capacity of employees through job training and seminars in order to increase the knowledge and abilities of officers in providing services.
Kebijakan Pengembangan Pariwisata Melalui Ajang Mojang Jajaka Sebagai Duta Pariwisata Nadia Amalia; Ruslyandi
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.8005

Abstract

Bogor Regency is one of the tourist destinations in Indonesia because it has a lot of tourism potential, such as nature tourism, cultural tourism, and others. The Department of Tourism and Culture involves these Mojang Jajaka accompanying in every government activity and assisting in promoting tourism or environmental issues, where tourism and culture are one of the PAD in Bogor Regency. This research is expected to be able to formulate a tourism development model through the Mojang Jajaka event or a policy implementation model in the context of developing special knowledge related to public policy. The theory used in this research is Edward III Communication, Resources, Disposition, Implementation and Bureaucratic Structure. The communication referred to in this research is the Bogor Regency Tourism and Culture policy to socialize the objectives of implementing the Bogor Regency Tourism Office's policy. Management tools according to Harrington Emerson in Phiffner John (1960) have five elements (5M), namely: Men, Money, Materials, and methods. The tendency or attitude in implementing the policy plays an important role in the success of the policy, therefore the implementer of the tourism policy stated in Law Number 10 of 2009 is based on the attitude and views held. The processes that exist in the bureaucracy can run if they are consistent, efficient and efficient so that they do not conflict with the existing bureaucratic regulations into 2 SOPs and the Distribution of Responsibilities in the Context of Policy Implementation for the development of tourism in the Mojang Jajaka event.
IMPLEMENTASI PROGRAM ONE DAY SERVICE AKTA KEMATIAN Adelia Puspita; Andi Mulyadi; M. Rijal Amirulloh
Jurnal Governansi Vol 9 No 2 (2023): Jurnal Governansi Volume 9 Nomor 2, Oktober 2023
Publisher : Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i2.5785

Abstract

The Sukabumi Regency Population and Civil Registration Office is a government agency responsible for managing population records. To streamline the process of obtaining death certificates, this office has introduced a flagship initiative known as the One Day Service program, comprising three sections: the Occupational Identity Section, the Migratory Section, and the Birth and Death Section. Under this program, applicants can complete their death certificate applications within a single day, provided they meet the necessary requirements. Despite the local government's endeavors to implement the One Day Service program, preliminary observations suggest that population administration services still require up to three days to complete. The researchers have presented their findings in a tabular format. This study employs qualitative research methods to evaluate the implementation of the One Day Service program for death certificates at the Sukabumi Regency Population and Civil Registration Office. Data collection techniques encompass interviews, observations, and document analysis. The analysis of the data is qualitative in nature. The results reveal that the execution of the One Day Service program falls short of optimal due to inadequate infrastructure support for the program.
PENERAPAN E-GOVERNMENT MELALUI APLIKASI ‘SITANJAK MAKIN MANTAP’ OLEH DINAS SOSIAL Andriyus; Sylvina Rusadi; Monalisa
Jurnal Governansi Vol 9 No 2 (2023): Jurnal Governansi Volume 9 Nomor 2, Oktober 2023
Publisher : Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i2.7219

Abstract

This study intends to describe the implementation of e-government through the Sitanjak Makin Mantap application by the Pekanbaru City Social Office This application is one way of bringing the concept of e-government into practice. E-government is innovation and creativity from the government in implementing all forms of policies to serve the public. However, in the implementation of applications, there are still many issues with application deployment, including a lack of funding for technology infrastructure and even a shortage of human resources. This study carried out observations and interviews in data collection Consequently, it may be stated that the study employed phenomenological-style qualitative research methodologies. The findings of the field study demonstrated that the Pekanbaru City social service's efforts to implement the application were still having difficulties due to ongoing funding and outreach issues, necessitating changes in the areas of support, quality, and value. For researchers who want to conduct research on the same topic, it is recommended to use theory-government.
STRATEGI PEMERINTAH KOTA SURABAYA DALAM PENGELOLAAN SENTRA IKAN BULAK DI WILAYAH PESISIR Evita Dwi Setiani Putri; Agus Widiyarta
Jurnal Governansi Vol 9 No 2 (2023): Jurnal Governansi Volume 9 Nomor 2, Oktober 2023
Publisher : Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i2.7394

Abstract

The development of the Bulak Fish Center is an effort by the Government Municipal to create a platform for street vendors to increase economic income. However, there is a problem with the Bulak Fish Center, which has been functioning as a centre for marine products and crafts, which is still quiet, so traders return to selling on the side of the road. Therefore, a city government strategy is needed to manage Bulak Fish Centers. This study used the Wheelen & Hunger Strategy Theory of environmental scanning, strategy formulation, strategy implementation, evaluation and control. The purpose of this study was to determine the Government Municipal Strategy for Managing Bulak fish Centers in the Coastal Area of ​​Surabaya City. This study used a descriptive qualitative method. Information was obtained through interviews, observation, documentation and literature study. The researcher selects informants based on purposive sampling, namely selecting samples or informants who are considered to be related to the matter to be studied based on the subject matter supported by relevant data and providing comprehensive data on the research problem. As for the informants, namely the fisheries and maritime affairs of the Food Security and Agriculture Service. The data analysis technique used interactive with the steps of data collection, data condensation, data presentation and drawing conclusions. Based on the results of field analysis, the government muncipal strategy has been implemented well, but the researchers suggest a strategy to be more stringent in regulations by assisting traders and outreach. Recommendations for future researchers who will carry out similar research are to increase the time needed so that the results obtained are maximum and more absolute.

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