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JSHP (Jurnal Sosial Humaniora dan Pendidikan)
Published by Politeknik Negeri Balikpapan
ISSN : 25805398     EISSN : 25977342     DOI : -
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Social Sciences
JSHP ( e- ISSN: 2597-7342, p-ISSN: 2580-5398 ) is an electronic journal published by the Center of Research and Community Service, Balikpapan State Polytechnic, Indonesia. JSHP Journal provides a media to publish scientific articles from contributors related to (1) Business and Management, (2) Banking and Finance, (3) Vocational Education, (4) Didactics in Higher Education, (5) Tourism and Hospitality, and (6) Social Scienc
Arjuna Subject : -
Articles 211 Documents
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Implementasi Skill Passport Bidang Keahlian Tata Boga: Studi Kualitatif di Kalimantan Timur Henry Winnarko; Tuatul Mahfud; Yuli Fitrianto; Yogiana Mulyani; Andi Yasir Amsal; Erick Sorongan
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol. 9 No. 1 (2025)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v9i1.2462

Abstract

Implementasi skill passport membantu siswa dalam merencanakan dan memantau perkembangan mereka sendiri, tetapi juga memfasilitasi proses evaluasi yang holistik oleh guru dan pihak terkait dalam mengukur pencapaian keterampilan. Tujuan Penelitian adalah untuk mengetahui implementasi skill passport di SMK bidang keahlian tata boga. Metode yang digunakan adalah metode kualitatif. Metode kualitatif deskriptif digunakan untuk memperoleh informasi yang mendalam mengenai implementasi skill passport di SMK. Penelitian ini menggunakan metode kualitatif dengan pengambilan data dari wawancara dengan kepala sekolah, kaprodi, ketua LSP, dan guru produktif di SMK Pusat keunggulan. Hasil penelitian ini menunjukkan para guru telah mengetahui terkait ASEAN Toolsbox yang dikembangkan dari ACCSTP dan CATC. Namun, sebagian besar guru dan SMK belum menerapkan pembelajaran berbasis ASEAN Toolsbox. Faktor penyebabnya yaitu kurangnya pemahaman dan pelatihan tentang ASEAN Toolsbox dan standar ACCSTP; tantangan dalam menyesuaikan kurikulum dengan standar ASEAN, keterbatasan waktu dan beban kerja guru; dan keterbatasan pengetahuan tentang kebutuhan industri dan globalisasi. Selain itu, pelaksanaan uji kompetensi (UKK) di SMK bidang keahlian Tata Boga dilaksanakan melalui Lembaga Sertifikasi Profesi (LSP) 1. Adanya perubahasan skema uji kompetensi siswa SMK yang semula skema klaster berubah menjadi skema kualifikasi dan pada akhirnya saat ini berubah menjadi skema okupasi. Temuan lainnya, implementasi perekaman capaian kompetensi sebagai portofolio siswa di SMK bidang keahlian Tata Boga di Provinsi Kalimantan Timur masih terbatas pada bentuk asesmen capaian pembelajaran mata pelajaran yang dilakukan setiap semester dan hanya sebatas evaluasi penguasaan konten mata pelajaran dan belum mengarahkan evaluasi capaian kompetensi baik berdasarkan SKKNI maupun ASEAN Toolsbox.
Strategi Investasi Formula Ajaib: Bukti Empiris dari Bursa Efek Indonesia Aditya Achmad Rakim; Dahyang Ika Leni Wijaya
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol. 9 No. 2 (2025)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v9i2.2556

Abstract

The magic formula investment strategy portfolio selection concept is proven to be effective on different share markets around the world. This formulation ranks firms by combining the ratio of return on capital and earning yield on the selected portfolio so that the expected returns can beat market. The portfolio built using the magic formula strategy was able to outperform the benchmark index by an average of 13.23% and 5.32% between June 2011-May 2021. The magic formula portfolio is built supports the signaling theory. This study finding the answer whether the portfolio formulation strategy that built is able to outperform the index benchmark. The JCI index was chosen as the benchmark. Focus of this research is limited to it only covers firms included in the SMC Composite index, so generalization of research results needs to be carefully.
Pengaruh Kesadaran Wajib Pajak, Sanksi Perpajakan, dan Kualitas Pelayanan terhadap Kepatuhan Wajib Pajak: Uji Empiris pada Wajib Pajak Kendaraan Bermotor di Kota Balikpapan Ranita Ramadhani; Putri Kartika Yulianti; Ramli Ramli; Hendra Sanjaya Kusno
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol. 9 No. 2 (2025)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v9i2.2583

Abstract

This research seeks to analyze the impact of independent variables, namely Taxpayer Awareness, Tax Penalties, and Service Quality on the dependent variable, namely Taxpayer Honesty in relation to motor vehicle tax payments. The recearch subjects were taxpayers registered at the UPTD PPRD Bapenda Balikpapan City. The research sample consisted of 400 people selected using the random sampling method with the Slovin formula for sample selection. Data collection was conducted using a questionnaire, and data analysis was performed using the Smart PLS (Partial Least Square) program. Based on the research results, Taxpayer Compliance in relation to motor vehicle tax payments is partially influenced by Taxpayer Awareness, Tax Penalties, and Service Quality. The degree of Taxpayer Complieance is positvely influenced by each of the three independent variables.
Exploring the Relationship Between English Proficiency and Internship Performance for Vocational Students Wirda Ningsih
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol. 9 No. 2 (2025)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v9i2.2590

Abstract

The growing significance of English in the service industry requires vocational graduates to have not only hospitality technical competence but also English communication skill. This study investigates the relationship between English proficiency which is measured using TOEIC score and students’ internship performance especially those working on hospitality industry. It involves students in the English department at Politeknik Negeri Sriwijaya who have taken their internship in several hospitality industries including hotels, airport, and train stations. English proficiency was measured using TOEIC placement test prior to the internship. Moreover, students’ performance during the internship program was evaluated by their direct supervisors using standardized assessment provided by English Department. The result of data analysis shows that there is a moderate positive correlation (r = 0,54, p < 0,01) between students’ English proficiency and their internship performance. These results suggest that TOEIC scores may be used as a basis for creating focused language help as well as a placement indication. Additionally, they emphasize how crucial task-based and role-specific English learning is for vocational education.
Evaluasi Kepuasan Pelanggan dalam Penggunaan Layanan Transjakarta Rute Kejaksaan Agung – Pulo Gadung, Jakarta Muhammad Mikail Yusuf Kamal; Ega Rifdah Sugiharto; Nurus Salsabila; Olivia Dwi Cahyati
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol. 10 No. 1 (2026)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v10i1.2631

Abstract

Commuter behavior in the community around Jabodetabek causes the flow of population in big cities like Jakarta to become denser. This made the Jakarta provincial government take the initiative to create the Transjakarta program. Meanwhile, one of the busiest routes is corridor 4K which serves trips from the AGO Stop to Pulo Gadung Stop. The purpose of this research is to evaluate the extent of customer satisfaction in using Transjakarta route 4K services. This research uses a qualitative approach with in-depth interviews and observation as data collection methods. This research was conducted on Monday, June 30, 2025 and there were 5 informants, namely 2 students and 3 workers. The results showed that there were several successful evaluation indicators, such as the hotline number sticker, customer service friendliness, customer satisfaction level, and low cost. However, there are many indicators that cannot be said to be successful or even unsuccessful, such as the installation of CCTV, the quality of drivers, the comfort and cleanliness of facilities, the operation of TV displays, and the tap-in and tap-out machine payment system. This is a serious concern and can be used as a suggestion for the manager of Transjakarta corridor 4K in order to better manage Transjakarta 4K bus stops and buses.
Analisis Perbedaan Implementasi Kebijakan Tunjangan Kinerja dengan Kebijakan Remunerasi (Studi Kasus di Politeknik Negeri) Kusindianing Wijarti; Dyah Sawitri; Jose Rizal Joesoef
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol. 10 No. 1 (2026)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v10i1.2647

Abstract

ABC Polytechnic is one of the public politechnic that implements the Public Service Agency Financial Management Pattern (PK-BLU), which provides flexibility in the management of Non-Tax State Revenue (PNBP). The consequence of the implementation of PK-BLU is a change in the employee compensation system from performance allowances to remuneration. This study aims to analyze the differences in the implementation of performance allowance and remuneration policies and their relationship to the performance of Civil Servants (PNS) at ABC Polytechnic. The study uses a qualitative approach with a case study design. Data were collected through in-depth interviews, documentation studies, and literature studies, then analyzed using the Miles and Huberman interactive analysis model. The results show that performance allowances and remuneration have fundamental differences in aspects of legal basis, funding sources, performance assessment mechanisms, and payment systems. Although the implementation of remuneration has been carried out in accordance with the provisions and considering the principles of proportionality, equality, propriety, and BLU operational performance, this policy shift has not resulted in significant changes in improving employee substantive performance. The visible impact is more dominant in the aspects of administrative compliance and discipline, while changes in mindset, work culture, and work behavior as mandated in bureaucratic reform have not been fully achieved. This finding confirms that the effectiveness of remuneration policies is highly dependent on the clarity of the performance appraisal system, the quality of socialization, and the internalization of performance values within the organization.
What Makes an Ideal Chairperson? Organizational Members’ Perspectives on Leadership Attitude Muhammad Dzimar; Putri Amalia Salsabila; Lita Nala Khisymah
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol. 9 No. 2 (2025)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v9i2.2675

Abstract

Leadership plays a vital role in shaping the effectiveness of student organizations as platforms for developing future leaders. However, limited attention has been given to the specific leadership attitudes expected by members toward their organizational chairperson in non-formal educational settings. This study aims to identify the ideal leadership attitudes perceived by members of student organizations at the Faculty of Education and Teacher Training, UIN K.H. Abdurrahman Wahid Pekalongan. Using a descriptive qualitative approach, data were collected through semi-structured interviews with sixteen participants from six organizations and were analyzed thematically. The findings reveal five key attitudes communicativeness, critical thinking, assertiveness, inclusiveness and responsibility, and motivation as essential elements of ideal leadership. These results suggest that effective leadership in student organizations requires not only managerial competence but also empathy, emotional intelligence, and consistency. The study recommends integrating these attitudes into leadership development programs to foster inclusive, reflective, and empowering leadership behaviors that enhance organizational harmony and member motivation.
Chatbot Adoption in Indonesian Banking: Exploring the Roles of Trust and Corporate Reputation R. Amalina Dewi Kumalasari; R. Nurafni Rubiyanti; Aldi Akbar; Asep Miftahuddin
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol. 10 No. 1 (2026)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v10i1.2800

Abstract

The advancement of artificial intelligence (AI) has significantly transformed the financial services sector, particularly in banking. One of the most widely adopted applications is the chatbot, which enables banks to deliver faster, more efficient, and responsive customer service through automated interactions. Despite its growing implementation, public acceptance of chatbot technology remains varied. Users tend to evaluate these systems not only based on how useful or easy they are to use, but also on how much they trust the system and the organization behind it. This study explores the factors that drive users’ behavioral intention to use banking chatbots by modifying the Technology Acceptance Model (TAM) to incorporate trust in the chatbot system and corporate reputation. The model incorporates perceived ease of use, perceived usefulness, trust in chatbot, and corporate reputation. Data were gathered through an online survey involving 111 respondents who had prior experience using banking chatbot services. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), reveal that perceived ease of use significantly predicts perceived usefulness, while corporate reputation strongly influences trust. Furthermore, both perceived usefulness and trust are found to be significant predictors of behavioral intention to use banking chatbots. Trust also exerts a notable effect on perceived usefulness. These findings suggest that fostering user trust and managing institutional reputation are critical in promoting the sustainable adoption of AI-driven financial technologies. Banks are encouraged to focus not only on improving the technical features of chatbot systems but also on strengthening their credibility and transparency to enhance user confidence and perceived utility
Eksplorasi Seismik Migas sebagai Instrumen Kebijakan Luar Negeri Indonesia: Studi Diplomasi Ekonomi di Wilayah Natuna Aghits Naturrohmah
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol. 10 No. 1 (2026)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v10i1.2824

Abstract

This study examines how seismic oil and gas exploration in the Natuna region functions as an instrument of Indonesia’s foreign policy within the framework of economic and energy diplomacy. The exploration activities conducted in the strategically significant North Natuna Sea play an important role not only in strengthening national energy security but also in affirming Indonesia’s sovereignty amid the geopolitical dynamics of the South China Sea. This research employs a qualitative document-based case study approach, focusing on the 3D seismic exploration project in the East Natuna Working Area conducted by Pertamina East Natuna (PEN) during 2024–2025. Data were collected through documentary analysis of official government policies, reports from SKK Migas and the Ministry of Energy and Mineral Resources, diplomatic statements, academic publications, and credible international media sources. The data were analyzed using thematic content analysis and process tracing to examine the relationship between energy exploration, economic diplomacy, and foreign policy practices. The findings indicate that seismic exploration in Natuna serves a dual function: as a manifestation of state presence and as a multi-level economic diplomacy instrument operating at the bilateral, regional, and global levels. The activity strengthens Indonesia’s position in international energy forums, attracts foreign investment, and represents a form of soft balancing in response to China’s maritime claims. Therefore, seismic energy exploration in Natuna should not be understood merely as a technical activity, but as an integral component of Indonesia’s energy diplomacy strategy that combines economic interests, foreign policy objectives, and maritime sovereignty.
Pengembangan Sistem Pencatatan Keuangan Otomatis Kelompok Sadar Wisata (Pokdarwis) Berbasis Microsoft Excel Karina Nur Aliya Hermawan; I Nyoman Darmayasa; Dito Rozaqi Arazy
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol. 10 No. 1 (2026)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v10i1.2895

Abstract

Pembangunan kepariwisataan dengan Kelompok Sadar Wisata (Pokdarwis) berkontribusi dalam pertumbuhan ekonomi di Indonesia. Seiring perkembangan zaman, digitalisasi terus didorong dalam kegiatan operasional Pokdarwis termasuk dalam proses akuntansi. Berbagai transaksi keuangan terus mengalir seiring berjalannya kegiatan operasional, namun masih banyak Pokdarwis yang mengandalkan pencatatan keuangan secara manual. Dan pengungkupan informasi akuntansi-nya belum banyak yang terstandarisasi. Penelitian ini bertujuan untuk mengembangkan sistem pencatatan keuangan otomatis sesuai standar berbasis spreadsheet Microsoft Excel untuk Pokdarwis dan mengetahui persepsi pengguna dalam implementasi sistem otomatisasi ini. Penelitian ini merupakan Reaserch and Development (R&D) dengan pendekatan Participatory Action Research (PAR). Hasil penelitian memberi pemahaman bahwa fleksibilitas dalam pencatatan dengan tersajinya fitur-fitur yang secara otomatis mengolah transaksi keuangan hingga menghasilkan laporan keuangan secara real timememberi kegunaan yang bermanfaat karena penggunaan sistem yang mudah dan mempercepat pengolahan data. Pokdarwis menumbuhkan rasa memiliki seiring berjalannya implementasi sistem. Keinginan untuk belajar pengguna dalam implementasi sistem menjadi faktor pendorong SDM untuk mau menggunakan sistem terlepas dari faktor kegunaan dan kemudahan dalam penggunaannya. Namun, ketersediaan perangkat menjadi keterbatasan dalam implementasi sistem. Selain itu, kemampuan dalam pembukuan akuntansi juga menjadi faktor penghambat dalam transformasi pencatatan keuangan digital.

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