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Journal of Multidisciplinary Academic
Published by Kemala Indonesia
ISSN : 25410369     EISSN : 2613988X     DOI : https://doi.org/10.51971
Core Subject : Education, Social, Engineering,
Education Engineering Social Sciences
Journal of Multidisciplinary Academic is published bimonthly by the Kemala Publisher, Indonesia. Journal of Multidisciplinary Academic publishes original work of importance in any field which will interest readers from more than one discipline. Authors are requested to write their papers and reports in a manner and style that is intelligible to specialists and non-specialists alike. Research contributions, which are peer reviewed, are of three kinds: Review Articles, Research Articles and Research Letters. Our second important function is to serve as a forum for debate about recent developments in research and in higher education. (The last category comprises articles which opine on important recent developments either in the published literature or at conferences.) These contributions are not peer reviewed, and potential authors are encouraged to liaise with the Editor-in-Chief before submitting work of this nature to the Journal
Arjuna Subject : Umum - Umum
Articles 209 Documents
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Communication Effectiveness of Doctors and Patients, Loyalty, Word of Mouth, On Repurchase Intentions at District Public Hospital Tangerang, Indonesia Rini Handayani; Endang Ruswanti; Mohamad Reza Hilmy; MF. Arrozi Adhikara
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The dynamic state of society and the economy is sufficient, and the ease of access to information also influences patients’ choice of health care providers. The delivery of information between patients has a strong influence on the determination of the choice of service facilities that provide health services, due to service satisfaction and loyalty felt by the patients themselves, which will lead to the desire or intention to choose and reuse services in the hospital. The purpose of this study is to examine the impact of effective communication, patient loyalty, Word of Mouth on the intention to return to the Tangerang District General Hospital. A total of 105 patients were included in this quantitative study. Structural Equation Modelling analysis tool with Path Analysis statistical test was used in this study. The results showed that the effective communication between doctor and patient has a significant positive effect on patient loyalty. The influence of Word of mouth has direct impact on the intention to visit the hospital. Without word of mouth, effective communication and patient loyalty towards the wish to return to the hospital are possible.
Juridical Analysis Awareness of Profession Advocacy to Financial Transaction Reports and Analysis Centre (PPATK) During Prevent and Eradicate Money Laundering Crime Wisnu Firmansyah; Hendra Tanu Atmadja
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

An advocate is a professional who to provide litigation and non-litigation legal services in accordance with the term of the applicable laws and regulations. In this case, advocates might be paid an honorarium or fee from their clients in order to carry out their profession, alluded to in the Law on Advocates. In line to money laundering, the government in this case broadens the scope of the perpetrators of money laundering crimes, making the advocate profession a reporting party to their clients to Financial Transaction Reports and Analysis Centre (PPATK) in accordance with advocates who oppose to the presence of the Government Regulation by petitioning the Supreme Court for a Judicial Review. The question is whether money laundering may be executed at an attorney’s fee and whether Government Regulation No. 43 of 2015 violates the Advocates Law (Case Study on Supreme Court Decree No. 51p/HUM/2015)? This research is normative legal research that uses a qualitative normative approach. The results of this study indicate that the crime of money laundering cannot be carried out on an advocate fee as long as it meets morality and is determined fairly based on the agreement of both parties as stipulated in Article 1320 of the terms of the validity of the agreement. However, it is possible to be subject to the crime of money laundering if the person concerned intentionally agrees with his client to deposit the authorized amount of money with his lawyer in the context of committing the crime of money laundering. Even with the rejection of the applicant’s application with the Supreme Court Decree No. 51p/HUM/2015 in terms of Government Regulation No. 43 of 2015 which is considered to have conflicted with Article 19 of the Law on Advocate with regard to the confidentiality of their clients. Shows that the advocate profession is obliged as a reporting party to PPATK who with legal awareness must report related to suspicious financial transactions by their clients.
Patient Identification Impact Towards Patient Safety Laurensia Brigitta Astinawati; Ratna Indrawati; Rokiah Kusumapradja; Endang Ruswanti
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The big issue that was happened in X Hospital particularly in 2018 is mainly related to the patient’s status assessment and effective communication. It focuses on reporting critical laboratory value which can inhibit the follow-up of treatment and patient safety. This research aims to provide empirical evidence of patient identification effect and effective communication of patient safety through the quality of hospital services. A quantitative analytical method with a causality research design was used as the research method. The analysis unit is the inpatient unit in X hospital. In this study, the multinomial logistic analysis and multiple regression were used for data analysis. The results of this research showed that the patient’s identification and effective communication as well as the quality of hospital services were significantly affected to patient safety. In this study, we obtain the patient identification has positively affected and significant on patient safety and quality of hospital services. For the effective communication, which focuses on reporting critical laboratory value, does not affected patient safety and quality of hospital services. Quality of hospital services does not mediate patient safety cause patient’s identification, and effective communication influence directly on patient safety.
Improving Retention of Healthcare Workers At Service Industry Through to Compensation Strategies Maratu Solihah; Ratna Indrawati; Hasyim Hasyim
Journal of Multidisciplinary Academic Vol 5, No 3 (2021): Science, Engineering and Social Science Series (New Update: With DOI index)
Publisher : Penerbit Kemala Indonesia

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Abstract

Low retention of healthcare workers may have a negative impact on the service industry's performance and effectiveness. There are several major factors which caused to low retention of healthcare workers including, compensation provided by industry that does not meet employee expectations, and there is no stipulated compensation for overtime work in the form of incentives or bonuses. In addition, the organizational commitment to the healthcare workers is still considered low, due to the service industry’s operations which have only been running for one year. This study intended to provide empirical evidence of the impact of compensation and motivation on retention of healthcare workers mediated by organizational commitment. The quantitative methods with the type of causality study are used in this study. The data for this study were obtained from the primary data. All healthcare employees with a service time of more than one year were included in the individual analysis. Path analysis was used to analyse the data obtained in this study. The results of the study indicated that compensation, motivation and organizational commitment simultaneously had a positive and significant effect on the retention of healthcare workers with organizational commitment as an intervening variable. Furthermore, compensation and motivation partially had a positive and significant effect on organizational commitment. Moreover, compensation, motivation and organizational commitment contributed to a positive and significant effect on the retention of healthcare workers. Findings of the study indicated that the direct effect of compensation and motivation on the retention of healthcare workers was greater than that mediated by organizational commitment.
Legal Analysis in Airlines Business Over Middle of Covid-19 Pandemic at Indonesia Muhammad Nursultan Rachmat; Wasis Susetio
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Aviation is an inseparable part of every country's transportation which has dropped dramatically in the wake of the COVID 19 pandemic. Private airlines in Indonesia can continue to operate during the pandemic with passenger numbers are limited by the government about 40% -70%. As the result, high expenses in the cost and declining revenues. Consequently, in a reduction of employee’s number and a reduction employee’s salaries in the salaries who were still in the private aviation sector. Through PERPU No. 1 of 2020, the government provides financial assistance to help the private companies through Bank Indonesia. However, with the help of this regulation, a legal vacuum is created in its implementation in the aviation world to make facing the pandemic in Indonesia. In this situation, aid funds can be misused and misused. In order to avoid further consequences, regarding to the death of private airlines in Indonesia that affecting to all Indonesians people, it is necessary to bring more government attention as a form of solidarity with others. Stakeholders and Indonesian compatriots through a strategic sector policy and to create its implementation. In this case, the central government and the Directorate General of Civil Aviation can learn from other countries by proposing policies such as injection of funds with emphasis on the requirements of continuity of workers' employment contracts, in negotiating payment for aviation fuel, obtaining tax breaks and incentives for lower tariffs for airport services and other policies in the operational sector to encourage the expansion of aviation activities in Indonesia for survive and alive.
Juridical Analysis of Bank Indonesia Policy On E-Money Payment System During The COVID-19 Pandemic Over OVO Payment System Case Study Dumauly Hutahayan; Hero Samudra
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Now days the development of digital-based payment systems is increasing. This progress provides many benefits and conveniences for the community, especially during the Covid-19 pandemic. The OVO payment system with Android or IOS applications that can be installed via Android Google Play store or IOS Apps Store, as part of the E-Money payment system which regulated by Bank Indonesia (BI). OVO as a payment system that consumers expect is safe, fast and efficient, it turns out that a defective transaction has occurred. In this case, the transaction was unsuccessful, but the OVO balance has been deducted, so the consumer is at a loss. This study which aimed to analysis of Bank Indonesia's Policy on the E-Money Payment System during the Covid-19 Period (Study on the OVO Payment System). The research uses a normative method, using secondary data sources in the form of legislation and a library approach as well as consumer complaints in reader’s letter in online media. The results of the research that the OVO Internal Policy in the Internal Terms and Conditions that apply to consumers is contrary to Bank Indonesia Policy in Bank Indonesia Regulation (PBI) Number 20/6/PBI/2018 concerning Electronic Money; PBI Number 22/20/PBI/2020 concerning Bank Indonesia Consumer Protection; PBI Number 18/40/PBI/2016 Concerning the Implementation of Payment Transaction Processing; PBI Number 22/23/PBI/2020 Concerning the Payment System, especially in terms of consumer protection due to a standard clause that limits OVO's responsibility for compensation in the event of a violation or mistake to the detriment of consumer. The provisions of the legislation governing consumer legal protection in the form of the obligation for payment system service issuers to have a mechanism for handling consumer complaints, regarding the principle of responsibility and legal remedies for consumers in compensation. All digital business systems use internal Terms and Conditions against their users. OVO must be responsible, if it violates the provisions of the legislation relating to consumer protection. Consumers can take legal action through legitimacy and non-legitimacy, if the obligations of OVO are not fulfilled in handling complaints for consumer losses that occur in a transaction using the OVO digital payment system. Bank Indonesia, OJK and YLKI as institutions that handle consumer complaints if the issuer of the digital or fintech payment system does not fulfil their obligations to consumers.
Analysis Of Acceleration Affecting Factors during Waiting Time for Outpatient Services at Regional General Hospital (RSUD) Dr. Dradjat Prawiranegara, Serang Regency Iis Istifaiyatuddianah; Anastina Tahjoo; Nofierni Nofierni
Journal of Multidisciplinary Academic Vol 5, No 3 (2021): Science, Engineering and Social Science Series (New Update: With DOI index)
Publisher : Penerbit Kemala Indonesia

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Abstract

Waiting time is the time used by patients to get health services from the registration point to entering the specialist doctor's examination room. Ideally, the waiting time for an outpatient installation from registration to a doctor's examination is based on the Minimum Service Standard, which is 60 minutes. This study aims to analyse the effect of the length of provision of medical records, Competency of Human Resources, infrastructure and outpatient flow on the acceleration of waiting time for outpatient services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara, Serang Regency. The research method is quantitative method with individual research type. Sampling In this study, a non-probability sampling design was used as sampling method. The determination of the respondents who were used as samples was carried out using a purposive sampling method, including of 100 outpatient BPJS patients in 2021. The cross section and primary data were used as the research time and the data source, respectively. For the data analysis using multiple linear regression. The results of this study found the value of F-count (4.631) > F-table (2.46) and sig 0.05 (0.002 0.05) while H0 is rejected and H1 is accepted. It means that there is a significant influence between the provision of medical records, competence of human resources, infrastructure and outpatient flow on the Acceleration of Waiting Time for Outpatient Services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara, Serang Regency. On the other hand, the results of the study also found no effect on the Acceleration of Waiting Time for Outpatient Services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara Serang Regency, namely the provision of medical records and outpatient flow. The findings in this study indicate that the competence of human resources and infrastructure is the most dominant variable and influences the acceleration of waiting time for outpatient services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara Serang Regency
Hospital Image and Service Quality Are Not Able to Provide Patient Satisfaction and Loyalty Effect Luhur Sukamuljo; Endang Ruswanti; Mus Aida
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Patient loyalty to a hospital is the key to the development of the hospital. Satisfaction with perceived performance and the presence of emotional ties based on patient experience gives rise to trust over a long period of time. The ability of hospitals to provide quality services supported by a good hospital image will create patient satisfaction and impact on patient loyalty. This study aims to provide empirical evidence of the influence of hospital image and service quality on patient loyalty mediated by satisfaction. The research method used is quantitative methods with the type of causality research. Data source is primary. Unit analysis of inpatient patients. Data analysis with path analysis. The results showed that simultaneously the image of the hospital and the quality of service had a positive and significant effect on patient loyalty with patient satisfaction as intervening. Partially, service quality has a positive and significant effect on patient satisfaction, hospital image has no effect on patient satisfaction, patient satisfaction and hospital image have positive and significant effect on patient loyalty, service quality has no effect on patient loyalty, hospital image research findings do not affect patient satisfaction and service quality does not affect patient loyalty.
The Influenced Factor of Revisits Patient Intention to The Executive Polyclinic Hospital A. Stefanus Andi Pranata; Andry Andry; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The executive polyclinic is one of the health services options available in hospitals, where the trend of visits tends to increase at this time, both prior visits and new visits. The determinants that influence the visit have not been extensively studied empirically. The purpose of this study is to look at the impact of service quality and marketing mix parameters on the frequency of patient return visits, as mediated by patient satisfaction, at Hermina Ciruas Hospital's Executive Polyclinic. This study used a cross-sectional strategy with 201 respondents who were frequent visitors to the Executive Polyclinic of Hermina Ciruas Hospital. The independent variables in this study are reliability, tangibility, responsiveness, assurance, empathy, customer needs, cost, convenience, and communication. Patient satisfaction is the intervening variable. Meanwhile, the intention to return patient is the dependent variable. Path analysis is a type of data analysis. The customer needs factor (b=0.226; p=0.006) has a direct impact on patient satisfaction with the Executive Polyclinic's services. The patient's intention to return to the Executive Polyclinic was influenced by the assurance factor (b=-0.077; p=0.009), tangibility (b=0.257; p=0.027), cost (b=0.043; p=0.042), convenience (b=0.075; p=0.002), and patient satisfaction (b=0.232; p=0.012). The most important aspect influencing the patient's decision to return to the Executive Polyclinic is tangibility. Hospitals must concentrate on maintaining and improving physical facilities in order to maintain the desire for recurrent patient visits
Career Path and Motivation Are Entry Points for Medical Recorder's Reward System and Performance Sri Setia Utami; Kemala Rita Wahidi
Journal of Multidisciplinary Academic Vol 6, No 1 (2022): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aims to analyse the effect of career path and motivation on the performance of medical recorders and the reward system as an intervening variable at Harapan Kita Heart and Blood Vessel Hospital (RSJPDHK) simultaneously. The research methodology uses a quantitative approach with path analysis method using the Structural Equation Modelling equation. The sampling technique was carried out by saturated sampling (census) as many as 43 respondents based on the total number of Medical Recorders. The career path will have a significantly stronger positive effect on the performance of medical recorders if it is through the reward system mediating variable. The managerial implication of this research is the continuous strengthening of career paths with full responsibility and justice and upholding Medical Recorder's professional values based on the Decree of the President Director Number HK.02.03/XX.6/0336/2018 concerning Guidelines for the Career Paths of Other Healthcare Professionals to increase the remuneration of Medical Recorders. The reward system variable has the strongest relationship to Medical Recorder performance compared to career path variables and motivation variables. There is an influence of the mediating variable / intervening reward system in mediating the relationship between Career Path and Medical Recorder Performance.

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