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Jurnal Manajemen Dirgantara
Published by Sekolah Tinggi Teknologi Kedirgantaraan
ISSN : 22527451     EISSN : 26220946     DOI : -
Core Subject : Science, Education, Engineering,
Decision Sciences, Operations Research & Management Education Industrial & Manufacturing Engineering Transportation
Jurnal Manajemen Dirgantara is a scientific journal published by Sekolah Tinggi Teknologi Kedirgantaraan. Jurnal Manajemen Dirgantara was first published in 2008 with registered number ISSN 2252-7451 (Print) and ISSN 2622-0946 (Online), is a peer-reviewed journal published two times a year (July and December). Jurnal Manajemen Dirgantara is intended to be the journal for publishing articles reporting the results of management research on aviation.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 303 Documents
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ANALISIS PENGGUNAAN TEKNOLOGI MULTI-CONSTELLATION GNSS DALAM SISTEM NAVIGASI UDARA Wahyu Wira Bhaskara; M Arif Sulaiman; Eriyandi
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1104

Abstract

Global Navigation Satellite System (GNSS) technology has become a crucial component in modern aviation navigation systems. GNSS enables aircraft to determine their location, altitude, and speed with high precision, even in challenging environments. Currently, several GNSS satellite constellations are in operation, such as GPS, GLONASS, BeiDou, and Galileo. The use of multi-constellation GNSS technology in aviation navigation systems offers several significant advantages, including enhanced accuracy, availability, and resilience to interference. This study discusses the benefits and challenges of integrating multi-constellation GNSS in aviation navigation, as well as its implications for flight safety and operational efficiency. The analysis results indicate that the implementation of multi-constellation GNSS can reduce the risk of navigation errors and improve the overall performance of navigation systems.
PENGARUH BRAND IMAGE DAN SOCIAL MEDIA MARKETING TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN (STUDI KASUS PRODUK LOGITECH) Fakhri Ade Putra; Ahmad Mardalis
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1108

Abstract

The purpose of this study was to analyze the effect of brand image and social media marketing on consumer purchasing decisions. This research method is quantitative. The population in this study are all consumers who have shopped for Logitech products at ELS ID. Sampling in this study used non probability sampling with purposive sampling technique. The number of samples in this study were 221 respondents. The data source for this research is primary data. The data collection technique used a questionnaire. Research data analysis techniques with the help of SPSS software. The result of this study is that Brand Image has a significant effect on Consumer Purchasing Decisions. Social Media Marketing has a positive effect on Consumer Purchasing Decisions. Simultaneously Brand Image and Social Media Marketing have an effect on Consumer Purchasing Decisions
EFEKTIVITAS PEMUNGUTAN PBB-P2 TERHADAP PENDAPATAN ASLI DAERAH KABUPATEN SLEMAN DAERAH ISTIMEWA YOGYAKARTA Arif Noerdwiansyah; Erwan Sutrisno
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1112

Abstract

Local revenue is a source of revenue that is often used as an indicator of the progress of a region. Rural and Urban Land and Building Tax (PBB-P2) is one of the potential local tax revenues in Sleman Regency. This study aims to determine the level of effectiveness of the collection of Rural and Urban Land and Building Tax (PBB-P2) on the local revenue of Sleman Regency. The method used in this study is quantitative descriptive. The data used are primary data in the form of interviews with the Regional Finance and Asset Agency (BKAD) of Sleman Regency and secondary data in the form of reports on targets and realization of Rural and Urban Land and Building Tax (PBB-P2) revenues of Sleman Regency. The data analysis technique used is quantitative descriptive, while the analysis tool used in this study is effectiveness analysis. The results of the study indicate that the level of effectiveness of Rural and Urban Land and Building Tax (PBB-P2) revenues of Sleman Regency from 2018 to 2022 shows a very effective interpretation value criterion with an average of 103.48%.
PENGARUH PENGGUNAAN MICROSOFT EXCEL TERHADAP EFEKTIVITAS KERJA KARYAWAN DENGAN VALIDITAS DATA KEBERANGKATAN DAN KEDATANGAN PESAWAT SEBAGAI VARIABEL INTERVENING DI TERMINAL OPERASIONAL CENTER PT. ANGKASA PURA II SOEKARNO-HATTA ZAIDAN SABILUDDIN; Amelia Puspa Tamara
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1113

Abstract

The effectiveness of employee work in airline companies is strongly influenced by the validity of aircraft departure and arrival data. This study found that the use of Microsoft Excel alone has no significant influence on employee work effectiveness without the validity of departure and arrival data as an intervening variable. Valid data, which is data that is accurate, detailed, and has minimal errors, plays a key role in improving employee work effectiveness. The use of Microsoft Excel becomes significant in improving work effectiveness only when the validity of departure and arrival data is considered. This is evidenced by the results of the study showing a significance value of 0.00 <0.05 and a T-test between Microsoft Excel and employee work effectiveness of 0.0448, which indicates no significance without intervening variables. However, with the validity of departure and arrival data as an intervening variable, the T-test value increases to 0.001, and the Sobel test shows a significant effect with a T-count value of 6.190 > 2.052. The coefficient of determination (R2) of 0.929 indicates that 92.9% of the variability in employee work effectiveness can be explained by the relationship between the independent and dependent variables. Thus, the validity of aircraft departure and arrival data is an important factor in maximizing employee work effectiveness through the use of Microsoft Excel at the terminal operations center of PT Angkasa Pura II Soekarno-Hatta.
PENGARUH KOMPETENSI, KEPUASAN KERJA, DAN PENGALAMAN KERJA TERHADAP KINERJA KARYAWAN PT. BATIK SOLO TRANS SURAKARTA Nabil Adli Multazim; M. Farid Wajdi
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1114

Abstract

The purpose of this study was to analyze the effect of competence, job satisfaction, and work experience on the performance of employees of PT Batik Solo Trans Surakarta. This research method is quantitative. The population in this study were all drivers at PT Batik Solo Trans Surakarta, totaling 138 people. The sample used in this study were all drivers of PT Batik Solo Trans Surakarta totaling 138 people. The sampling technique in this study used saturated sampling or total sampling. The data analysis technique in this study used computer aids with the SPSS for Windows 17.0 program. The results of this study are that competence has a positive and significant effect on the performance of employees of PT BST Surakarta. Job satisfaction has a positive and significant effect on the performance of employees of PT BST Surakarta. Work experience has a positive and significant effect on the performance of employees of PT BST Surakarta. Competence, job satisfaction, and work experience together have a significant effect on the performance of employees of PT. BST Surakarta.
PENGARUH KONFLIK KERJA, KOMUNIKASI DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PADA PERUSAHAAN TRANSPORTASI PT. BENGAWAN SOLO TRANS Radhitya Auzora; M. Farid Wajdi
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1115

Abstract

The purpose of this study was to analyze the effect of work conflict, communication and work environment on employee performance at the transportation company PT Bengawan Solo Trans. This research method is quantitative. The type of data used in this research is primary data. Primary data used in this study were obtained from answers to questionnaires given by each respondent, namely all employees of PT Batik Solo Trans Surakarta. The population in this study were all drivers at PT Batik Solo Trans Surakarta, totaling 138 people. Sampling was done by meeting the driver and asking for his willingness to fill out a questionnaire. The sampling technique in this study used saturated sampling or total sampling. So, all members of the population were sampled, namely 138 drivers. The data analysis technique was carried out with the help of the SPSS for Windows computer program. The results of this study are that work conflict has a negative and significant effect on employee performance of PT BST Surakarta. Communication has a positive and significant effect on the performance of employees of PT BST Surakarta. Work environment has a positive and significant effect on the performance of employees of PT BST Surakarta. Work conflict, communication, and work environment together have a significant effect on the performance of employees of PT. BST Surakarta.
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING Shaka Yudha Pratama; Muhammad Sholahuddin
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1116

Abstract

This study aims to analyze the effect of service quality and price on customer loyalty, with customer satisfaction as an intervening variable, focusing on muslim fashion consumers in Boyolali. The research method employed is quantitative, utilizing primary data. Data collection was conducted through an online survey method using a questionnaire distributed via Google Forms. The population consists of muslim fashion consumers in Boyolali, with an unknown total population size. Given the large and indeterminate population, the study used the Lemeshow formula, resulting in a sample size of 190 respondents. Purposive sampling was the technique applied for sampling. Data analysis was performed using variance-based structural equation modeling (SEM) Partial Least Square (PLS). The findings indicate that service quality, price, and customer satisfaction all have a positive and significant influence on customer loyalty. Both service quality and price also have a positive and significant influence on customer satisfaction. Furthermore, service quality positively and significantly affects customer loyalty when mediated by customer satisfaction. Similarly, price has a positive and significant effect on customer loyalty when mediated by customer satisfaction. The novelty of this research lies in its focus on the muslim fashion consumer segment in Boyolali, a demographic that has not been extensively studied in this context. This study contributes academically by extending the literature on consumer behavior in the fashion industry and practically by providing insights for fashion retailers in Boyolali to enhance customer loyalty through improved service quality and competitive pricing strategies.
PENGARUH KUALITAS PELAYANAN, HARGA, DAN CITA RASA PRODUK TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN SEBAGAI VARIABLE INTERVENING PADA 3 RESTO DI KEMUNING Brutal Wijaya; Moechammad Nasir
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1117

Abstract

The purpose of this study was to analyze the impact of service quality, price, and product taste on customer loyalty with satisfaction as an intervening variable at 3 Resto in Kemuning. The type of data used in this study is primary data. The population of this study were people in the Central Java region, male and female, who had visited Resto Bali Ndeso, Mbak Ning, and Ndoro Donker. The sampling technique used in this study was non-probabilitay with purposive sampling technique. The number of samples in this study were 104 respondents. The data collection method in this study used an online questionnaire. The analysis method used is descriptive analysis and structural equation model (SEM) analysis with smart partial least square (PLS). The results of this study are service quality, price and taste have a positive and significant effect on customer satisfaction. Customer satisfaction, service quality and taste have a positive and significant influence on customer loyalty. Price has no effect on customer loyalty. Customer satisfaction plays a role in mediating service quality, price, taste to loyalty.
Communication Strategy in Handling Baggage Complaints at Citilink Airline in an Indonesian International Airport Gallis Nawang Ginusti; Erika Puspita Sari
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1118

Abstract

Baggage issues are occasionally unavoidable during air travel. Ideally, airlines should handle baggage complaints well. However, various issues can arise during the handling process, as experienced by Lost & Found officers at Citilink Airline, especially at international airports while serving global passengers. The objective of this research is to identify the challenges in handling damaged and lost baggage and to examine the communication strategy employed by the officers in addressing Citilink passenger complaints. This is a descriptive qualitative research study using primary data obtained from observation and interviews conducted at the Lost & Found Office PT Gapura Angkasa at one of Indonesia's major international airports during February-March 2023. The analysis covered data collection, reduction, display, and conclusion drawing. To enhance trustworthiness, triangulations were employed throughout the research process. The research indicates three primary challenges faced by the officers such as difficulties in identifying the locus of the damage to the baggage, language barriers during servicing international passengers from different cultural and language backgrounds, and passenger expressions of displeasure and anger. To address the complaints regarding baggage handling, the officers have introduced a sound handling strategy. They listen carefully, apologise sincerely, remain calm during interactions, defuse passengers' anger and ensure that each complaint is handled objectively, efficiently gather the necessary passenger details for communication and compensation purposes, and resolve baggage issues promptly to avoid passenger inconvenience.
IMPLEMENTASI PERFORMANCE MANAGEMENT SYSTEM DENGAN DIMENSI FOUR LEVERS OF CONTROL PADA UNIT APRON MOVEMENT CONTROL (AMC) DI BANDAR UDARA SUPADIO PONTIANAK WALID JUMLAD; PUTRI ANGGRIYANA
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1120

Abstract

A performance management system is a tool companies need to manage an organization to support achieving business goals and sustainability. One of the application models is with the Four Levers of Control which has advantages in the performance control control system. This study aims to determine the application of the performance management system by utilizing the four levers of control model in the apron movement control unit of PT. Angkasa Pura II Supadio Pontianak Airport. The research was conducted from August 1, 2023, to September 29, 2023. Using a qualitative descriptive research design, in the form of primary and secondary data obtained from company documents, interview information, and observations made in the Airside Operation section. Results indicate that the movement control apron unit has applied the four levers of control model as seen from the application of the belief system. This is guided by the vision, mission, and fundamental values through various communication processes such as morning briefing, employee recruitment process, internal-external meetings, socialization through banner flyers, and exemplary behavior of superiors to their subordinates. The boundary system shows understanding and realization of the existence of behavioral limits set by the company. Includes detailed policies with penalties for code of conduct violations. The company's diagnostic control system monitors and supervises performance through division unit coordinator reports and evaluations to be used as a tool to minimize errors. The interactive control system is reflected in the existence of a discussion forum provided for subordinates to convey suggestions, ideas, and concerns for future improvements.

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