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Jurnal Ilmiah Edunomika (JIE)
Published by STIE AAS Surakarta
ISSN : -     EISSN : 25981153     DOI : https://dx.doi.org/10.29040/jie
Core Subject : Economy, Science, Education,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education
Jurnal Ilmiah EDUNOMIKA dengan ISSN 2598-1153, diterbitkan 2 (dua) kali setahun (Pebruari dan Agustus) oleh LPPM STIE AAS Surakarta bekerjasama dengan Pusat Kajian Pendidikan dan Ekonomi (PUSKAPE), Yayasan Keluarga Muslim Al Azarul Ulum Sukoharjo. Terbit pertama pada bulan Pebruari 2017. Redaksi mengundang para guru, akademisi (dosen atau peneliti) dan praktisi terkait (Sekolah, Perguruan Tinggi, Pemerintahan, LSM, dan lain-lain) untuk dapat mengirimkan artikel dengan kajian ekonomi dan pendidikan ke Jurnal Ilmiah Edunomika (JIE).
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 3,017 Documents
 233   234   235   236   237 
COULD TRUST AND RELIGIOSITY AS FACTOR OF INDIVIDUAL TAXPAYER COMPLIANCE?: A SYSTEMATIC LITERATURE REVIEW Indrawan, Rizki; Setiawan, Amelia; Djajadikerta, Hamfri
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12788

Abstract

The purpose of this systematic literature review is to provide information on the implementation, development and factors to tax compliance for individuals by applying PRISMA guidelines. Nineteen published studies were drawn from the most relevant databases. The research topics included in the analysis are trust, religiosity and compliance of individual taxpayers. The synthesis of studies reveals that scientific output has evolved over time and the findings suggest that authorities need to understand and reward taxpayer behavior and recognize the need to provide tax education services as a strategy in improving voluntary compliance and building taxpayer and fiscal trust (Carsamer & Abbam, 2023a). Conclusions on tax compliance from the impact of non-economic factors such as religiosity, the influence of religious values motivate positive behavior of taxpayers in fulfilling tax obligations (Mohdali et al., 2014) Directions for future research on individual taxpayer compliance are also included in this paper.
GREENWASHING: INFLUENCE ON THE DEVELOPMENT AND SUSTAINABILITY OF TOURISM IN INDONESIA Wailmi, Khil; MS, Mahrinasari; Ahadiyat, Ayi
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12790

Abstract

This research aims to determine (1) the influence of greenwashing on the image of tourism in Indonesia; (2) the influence of greenwashing on green consumer confusion in Indonesia, and (3) the influence of greenwashing on the development and sustainability of Indonesian tourism. This research is qualitative-descriptive research. The results of this research show that (1) Greenwashing practices have a negative effect on the image of tourism. Greenwashing practices represent inappropriate environmentally friendly claims that can create wrong perceptions about tourism and damage market demand; (2) Greenwashing practices negatively influence green consumer confusion. Tourists are confused when tourism destinations under the auspices of tourism stakeholders make environmentally friendly claims which turn out to be just marketing tactics, this slows down the movement towards sustainable consumption in the tourism industry; and (3) Greenwashing practices negatively influence the development and sustainability of tourism in Indonesia. The greenwashing phenomenon has been found in several cases in Indonesia, for example the practice of greenwashing by drinking water companies as a tourism requirement which claims to be environmentally friendly but does not match the facts on the ground. This can hinder the development and sustainability of Indonesian tourism.
PENGARUH PENYEDERHANAAN BIRORKASI, PENGEMBANGAN KARIR DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI MELALUI KEPUASAN KERJA PADA DIREKTORAT JENDERAL TANAMAN PANGAN Mulyati, Ai Yeti; Setyawati, Irma
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12810

Abstract

Abstract This study aims to evaluate the impact of bureaucratic simplification, career development, and organizational culture on employee performance through satisfaction at the Directorate General of Food Crops. With a sample of 125 employees, quantitative methods were used with the Smart PLS 3 analysis approach. The results show that bureaucratic simplification and career development have a positive and significant effect on job satisfaction. However, the impact of organizational culture on job satisfaction is not significant. In addition, bureaucratic simplification, career development, and job satisfaction have a positive and significant effect on employee performance. Meanwhile, organizational culture has a negative and insignificant impact on employee performance. The study also identified that bureaucratic simplification and career development affect employee performance through job satisfaction as an intermediary. These findings provide strategic insights for the Directorate General of Food Crops to improve employee effectiveness and well-being through more positive bureaucratic, career, and organizational culture change initiatives. Keywords: Bureaucratic Simplification, Career Development, Organizational Culture, Satisfaction, Employee Performance Abstrak Penelitian ini bertujuan untuk mengevaluasi dampak penyederhanaan birokrasi, pengembangan karir, dan budaya organisasi terhadap kinerja pegawai melalui kepuasan di Direktorat Jenderal Tanaman Pangan. Dengan sampel 125 pegawai, metode kuantitatif digunakan dengan pendekatan analisis Smart PLS 3. Hasil menunjukkan bahwa penyederhanaan birokrasi dan pengembangan karir berpengaruh positif dan signifikan terhadap kepuasan kerja. Namun, dampak budaya organisasi terhadap kepuasan kerja tidak signifikan. Selain itu, penyederhanaan birokrasi, pengembangan karir, dan kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja pegawai. Sementara itu, budaya organisasi memiliki dampak negatif dan tidak signifikan terhadap kinerja pegawai. Penelitian ini juga mengidentifikasi bahwa penyederhanaan birokrasi dan pengembangan karir memengaruhi kinerja pegawai melalui kepuasan kerja sebagai perantara. Temuan ini memberikan wawasan strategis bagi Direktorat Jenderal Tanaman Pangan untuk meningkatkan efektivitas dan kesejahteraan pegawai melalui inisiatif perubahan birokrasi, karir, dan budaya organisasi yang lebih positif. Kata Kunci : Penyederhanaan Birokrasi, Pengembangan Karir, Budaya Organisasi, Kepuasan , Kinerja Pegawai
THE INFLUENCE OF ELECTRONIC SERVICE QUALITY ON CUSTOMER SATISFACTION WITH BRAND TRUST AS A MODERATING VARIABLE Safari, Apay; Riyanti, Anti; Darul Fadli, Uus Mohammad
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12824

Abstract

In line with the comprehensive explanation above, there are four actors that can influence customer satisfaction, namely product quality, price, service quality and emotionality. Of the four factors above, researchers believe that the Service Quality factor can influence Customer Satisfaction more significantly than the other three. Different from other research, what is meant by Service Quality in this research is electronic Service Quality. Apart from that, this research also added the Brand Trust variable as a moderating variable. This research is a quantitative research with a descriptive approach, namely research that has been used as a fundamental reference in previous studies to find new variations in the research being conducted, namely related to the influence of Electronic Service Quality on Employee Job Satisfaction with Brand Trus as a moderating variable. This research collected data using a questionnaire method which was distributed online to 400 Bank Bukopin employees spread throughout Indonesia. We can also say that this data is primary data. In using the SmartPLS 4.0 analysis tool and using primary data, the stages that must be passed are validity testing, reliability testing and path coefficients. This data was collected and analyzed using the smart PLS 4.0 analysis tool. The result in this article show that Electronic Service Quality can have a positive relationship and a significant influence on Consumer Satisfaction because the P-Values value is positive and is below the 0.05 significance level, namely 0.002. Apart from the first row of the second table, the third row of the third table is also the second hypothesis in this research showing that the Brand Trust variable can moderate the influence of the Electronic Service Quality variable on the Consumer Satisfaction variable because the P-Values value is positive and is below the 0.05 significance level, namely 0.000. Thus the results of the first and second hypotheses in this research can be proven and accepted. Keywords : Electronic Service Quality, Customer Satisfaction Brand Trust
PENGARUH LINGKUNGAN FISIK, KUALITAS LAYANAN, DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN PADA KAFE SEMILIR BOJONEGORO Suhartono, Edy
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12826

Abstract

Abstract The location of this research is Semilir Cafe on JL. First Lieutenant Suyitno, Bojonegoro Regency. The reason Semilir Cafe was chosen as the research location was because Semilir Cafe has a unique dining concept, namely a garden atmosphere on the edge of Bengawan Solo. The object of this research is related to "physical environment, service quality, product quality and consumer satisfaction". The researcher chose location II because this cafe has live music which can give a modern impression and provide comfort for visitors. Apart from that, Semilir Cafe also offers views of the gardens on the edge of Bengawan Solo, where cafe visitors can also enjoy direct views of Bengawan Solo. So it is an added value to arouse consumer interest. This research is quantitative research with an exploratory approach. The data used in this research is primary data which was analyzed using the SPSS analysis tool. Keywords: Physical Environment, Service Quality, Product Quality, and Consumer Satisfaction Abstrak Lokasi penelitian ini adalah Kafe Semilir di JL. Lettu Suyitno Kabupaten Bojonegoro. Alasan dipilihnya Kafe Semilir sebagai tempat penelitian karena Kafe Semilir memiliki konsep tempat makan yang unik yaitu bernuansa kebun dipinggir Bengawan Solo. Objek dalam penellitian ini yakni berkaitan dengan “lingkungan fisik, kualitas layanan, kualitas produk, dan kepuasan konsumen “. Peneliti memilih lokasi ii dikarenakan Kafe ini a memiliki live music yang dapat memberikan kesan modern dan memberikan kenyamanan bagi pengunjungnya. Selain itu, Kafe Semilir juga menawarkan pemandangan kebun dipinggir Bengawan Solo, dimana pengunjung kafe juga dapat menikmati pemandangan langsung Bengawan Solo. Sehingga merupakan nilai tambah untuk membangkitkan minat konsumen. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan ekspanatori. Data yang digunakan dalam penelitian ini yakni data primer yang dianalisis dengan alat analisis SPSS. Kata Kunci : Lingkungan Fisik, Kualitas Layanan, Kualitas Produk, Dan Kepuasan Konsumen
EVALUASI KINERJA MANAJEMEN MELALUI ANALISIS RASIO KEUANGAN PADA INSPEKTORAT PROVINSI SUMATERA UTARA Nasution, Nina Andriany
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.12827

Abstract

This research was conducted to evaluate management performance through financial ratio analysis at the North Sumatra Provincial Inspectorate during the 2023 period, to assess the regional government's ability to use financial ratios, namely the Regional Financial Independence Ratio, Effectiveness Ratio and Efficiency Ratio. This research uses secondary data with a quantitative descriptive approach, data analysis techniques using interactive models utilizing regional financial reports in North Sumatra Province. Based on the results of this research, it shows that the evaluation of management performance through the ratio of the level of independence experiences a Delegative Relationship, that there is no interference from the central government in the province of North Sumatra. Evaluate management performance through the effectiveness ratio with the effective category, that North Sumatra Province is able to realize Regional Original Income. Evaluation of management performance through efficiency ratios with efficient criteria so that regional financial management in North Sumatra Province can achieve targets. Keywords: Management Performance Evaluation, Financial Ratio Analysis, Independence Ratio, Effectiveness Ratio and Efficient Ratio.
PERAN CONCIERGE DALAM MENINGKATKAN KUALITAS PELAYANAN FRONT OFFICE DEPARTMENT PADA RENAISSANCE HOTEL & RESORT OKINAWA Raihanafa, Indira; Wijoyo, Tuwuh Adhistyo
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12832

Abstract

This study aims to Identify the obstacles Concierge faces in serving guests Study the efforts of Concierges in providing optimum service Formulate solutions to improve the quality of the service of the concierge Qualitative research methods are used by conducting semi-structured interviews with the staff of the Concierge at the Renaissance Hotel & Resort Okinawa. Research results show that: Concierge faces several obstacles, such as staff constraints, lack of knowledge, and ineffective communication. Concierge makes various efforts to provide optimal service, such as improving skills and knowledge, communicating well, and leveraging technology. Solutions to improve the quality of Concierge services include enhanced resources, training, and coordination. This study concludes that: Concierge plays an important role in improving the quality of service in the Front Office. Increased quality of Concierge service will enhance the hotel's reputation and provide guests with an unforgettable experience
OPTIMALISASI LAYANAN APLIKASI MUAMALAT DIN (DIGITAL ISLAMIC NETWORK) UNTUK MENINGKATKAN LOYALITAS NASABAH DI BANK MUAMALAT KANTOR CABANG PEMBANTU MADIUN Mahmudah, Dwiyana Farizka; Linawati, Linawati; Rois, Fatqu
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12834

Abstract

This research was conducted against the background of the rapid growth of digital advances in banking institutions. Therefore, Muamalat bank KCP Madiun must always optimize services by following the latest updates regarding the digitization of services according to customer needs. The convenience provided in the Muamalat DIN (Digital Islamic Network) application service is expected to increase the loyalty of Muamalat bank KCP Madiun customers. This research uses qualitative methods. The data sources used in this research are primary data from interviews, observations, documentation and secondary data from books, journals and supporting references. The results of this study, optimization of Muamalat DIN application services affect the increase in customer loyalty at bank Muamalat KCP Madiun. Keywords: Muamalat DIN, loyalty and optimization of the service system
GOOD BAZNAS GOVERNANCE MODEL ON NATIONAL ZAKAT AGENCY (BADAN AMIL ZAKAT NASIONAL) IN SEMARANG CITY Adiwijaya, Zainal Alim; Ahmad, Suraya; Suprianto, Edy
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12849

Abstract

Good governance is very important for companies to implement in order to gain the full trust of the community, including zakat institutions. Good governance of zakat management institutions is the hope of every community because one of the main goals of zakat is to provide benefits to all people. This study aims to analyze the governance of zakat management institutions from the accountability, transparency and fairness aspects. The sample selection technique used is purposive sampling, with the data collection technique chosen as a semi-structured interview and literature study. As for the interviews, data were collected by triangulation method (amil of zakat, scholars/experts, and muzakki). The results of interviews with informants were then carried out by cross-checking with the perspective of stakeholders, namely zakat experts and muzakki. Results of this study indicate that good governance of zakat management institutions does not only rely on the three indicators of accountability, transparency and fairness but there are other important things besides the three indicators, namely amanah. Trust from the community is very important because it can increase the amount of zakat collected. Therefore, it is necessary for BAZNAS to implement principles of accountability, financial reporting transparency, fairness, and trust. Keywords: Accountability; Amanah; BAZNAS; Fairness; Transparency
Pengaruh Kualitas Layanan, Kualitas Produk dan Kepuasan Nasabah Terhadap Loyalitas Nasabah PT. Bank Pembiayaan Rakyat Syariah (BPRS) Al-Washliyah Medan Safriani, Safriani; Siregar, Pani Akhiruddin
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12858

Abstract

The purpose of this research is to investigate and assess the influence of independent factors such as Service Quality (X1), Product Quality (X2), and Customer Satisfaction (X3) on the dependent variable, Customer Loyalty (Y). This research takes a quantitative approach, with sampling done using the Simple Random Sampling technique. The main data utilized in this research came from surveys filled out directly by respondents. The population for this research consisted of 6,171 PT BPRS Al-Washliyah Medan customers, with a sample size of 100. The analytical tool employs several linear regression analyses. The study findings are as follows: 1) The R2 accuracy test results provide an R2 score of 0.785. This means that the R2 value obtained represents the coefficient of determination; 2) The F test results show that the regression model on the independent variables affects the dependent variable concurrently, allowing the independent variable regression model to be used to predict the dependent variable; and 3) The t test results show that Service Quality and Customer Satisfaction have a significant effect on Customer Loyalty. Product Quality has little influence and is not crucial to customer loyalty. Keywords : Service quality, Product quality, Customer Satisfaction, Customer Loyalty

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