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INDONESIA
Jurnal Manajemen
Published by Universitas Tarumanagara
ISSN : 14103583     EISSN : 25498797     DOI : 10.24912
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen [p-ISSN 1410-3583 | e-ISSN 2549-8797] is a peer-reviewed journal published three times a year (February, June, and October) by Faculty of Economics, Universitas Tarumanagara. Jurnal Manajemen is intended to be the journal for publishing articles reporting the results of research on management. Jurnal Manajemen invites manuscripts in the various topics include, but not limited to, functional areas of marketing management, finance management, strategic management, operation management, human resource management, e-business, knowledge management, management accounting, management control system, management information system, international business, business economics, business ethics and suistainable, and entrepreneurship
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 632 Documents
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Digital Payment Loyalty Across Generations: Evidence from QRIS Users Anisya Rahmelia; Mimin Aminah; Megawati Simanjuntak
Jurnal Manajemen Vol. 30 No. 2 (2026): June-September 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i2.3795

Abstract

The rapid expansion of digital payment systems has accelerated the transition toward a cashless ecosystem in Indonesia, particularly through the adoption of the Quick Response Code Indonesian Standard (QRIS). However, limited studies examine how digital payment loyalty is formed. This study analyzes the determinants of QRIS usage loyalty while providing insights into variations across user groups. Data were collected from 175 QRIS users in the Jabodetabek region using an online survey and analyzed with Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that perceived ease of use, loyalty programs, and cashless society orientation positively influence trust, which in turn enhances user satisfaction. Satisfaction is identified as the strongest predictor of QRIS usage loyalty. The findings indicate that variations in user responses are reflected in the strength of relationships rather than fundamental structural differences.
Excessive Product Packaging and Brand Credibility in The Bottled Water Industry Nani Suretno; Willy Abdillah; Ferry Tema Atmaja
Jurnal Manajemen Vol. 30 No. 2 (2026): June-September 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i2.3900

Abstract

This study investigates the influence of excessive product packaging (EPP) on consumers' perceptions of greenwashing, green confusion, and green skepticism, and their implications for green brand equity (GBEQ), examining brand credibility as a moderator in the Indonesian bottled water market. A quantitative, cross-sectional causal-comparative survey was conducted, with data collected via an online questionnaire distributed to Indonesian consumers who recently purchased AQUA or Le Minerale, using purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4, with multigroup analysis assessing differences between the two brands. Results show EPP significantly and positively affects greenwashing, green confusion, and green skepticism. Only green skepticism significantly and negatively influences GBEQ, functioning as the sole mediator linking EPP to GBEQ. Contrary to expectations, higher brand credibility strengthens, rather than mitigates, the adverse effect of green confusion on GBEQ. Structural relationships did not differ significantly between AQUA and Le Minerale.
Modifying TRA to Predict Indonesians’ Buying and Consumption Behavior toward Traditional Foods Keni Keni; Nicholas Wilson; Alexander Alexander; Ai Ping Teoh
Jurnal Manajemen Vol. 30 No. 2 (2026): June-September 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i2.3826

Abstract

This study aims to modify and expand the theory of reasoned action (TRA) framework by segregating attitude into two distinct variables: attitude toward cultural values and attitude toward health risks. Additionally, alongside subjective norms, this research aims to determine how these factors affect consumers’ buying and consumption behavior toward traditional foods sold in Indonesia. A survey method was used in this research, in which questionnaires were distributed to Indonesians who had purchased and consumed at least 2 traditional Indonesian foods within the past 6 months. After 3 months of data collection, 221 responses were obtained from eligible respondents. After analyzing these data using PLS, it can be concluded that attitudes toward cultural values, health risks, and subjective norms significantly affect consumers’ buying and consumption behavior toward Indonesian traditional foods.
Customer Satisfaction, Digital Marketing, and Performance of NIB-Registered Culinary Micro-Enterprises Diajeng Putri Dahlia; Asmaul Husna; Winata Wira
Jurnal Manajemen Vol. 30 No. 2 (2026): June-September 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i2.4005

Abstract

This study examines how product quality, service quality, product innovation, customer satisfaction, and digital marketing explain the marketing performance of NIB-registered culinary micro-enterprises in Tanjungpinang City. A quantitative explanatory survey involved 117 owners or managers selected through purposive sampling and analyzed using PLS-SEM with SmartPLS 4. The results show that service quality increases owner- or manager-perceived customer satisfaction, and customer satisfaction increases marketing performance. Customer satisfaction fully mediates the effect of service quality on marketing performance. Digital marketing directly improves marketing performance, but it does not moderate the customer satisfaction-marketing performance relationship. Product quality and product innovation do not significantly predict customer satisfaction. This study adds local evidence that service-based satisfaction and practical digital capability shape marketing performance in formalized culinary micro-enterprises.
Why Income Is Not Enough: Financial Literacy Drives Household Saving in Demak Efriyani Sumastuti; Maharsa Pradityatama
Jurnal Manajemen Vol. 30 No. 2 (2026): June-September 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i2.4041

Abstract

This study investigates why income is not sufficient to strengthen household saving by examining the roles of education, work, and financial literacy among rural households in Demak, Indonesia. The research addresses the relationships among education, work, income, financial literacy, and household saving, focusing on the behavioural mechanism that converts socio-economic conditions into saving outcomes. A cross-sectional household survey was conducted, and respondents were selected using purposive sampling. The data were examined using Partial Least Squares Structural Equation Modelling (PLS-SEM). The results show that household saving is mostly driven by financial literacy, while income does not directly translate into higher saving when capability pathways are considered. Education and work influence saving primarily through financial literacy, highlighting the importance of capability-building interventions. The study provides practical implications for designing financial education and rural saving programmes that prioritise financial literacy as a leverage point.
Transformational Leadership, Organizational Culture, Compensation Affecting Lecturers' Academic Promotion via Self-Efficacy Diksi Metris; Maman Sulaeman; Purwanti; Ith Vuthy; Sasigaran Moneyam
Jurnal Manajemen Vol. 30 No. 2 (2026): June-September 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i2.4075

Abstract

This study explores how transformational leadership, organizational culture, and compensation influence lecturers’ interest in pursuing academic promotion to the rank of Associate Professor in private higher education institutions, while considering self-efficacy as an important mediating factor. Adopting a quantitative methodology, this investigation evaluates the interdependencies among the specified variables by utilizing empirical data derived from faculty members at private institutions. Evidence suggests that a nurturing organizational culture, the presence of adept transformational leadership, and the implementation of equitable compensation structures collectively foster a heightened propensity among lecturers to seek academic advancement. Furthermore, self-efficacy acts as a pivotal mediator, substantially intensifying the effect of these institutional conditions on the career trajectories of academic staff. Within the scope of this inquiry, organizational culture emerges as the primary catalyst, owing to its profound capacity to bolster the professional confidence and internal drive of the educators. Overall, the study highlights the importance of creating supportive institutional environments that foster professional growth, strengthen leadership quality, encourage confidence, and promote sustainable academic career advancement.
The Work Environment, Employee Training, and Performance: Mediating Role of Job Satisfaction Joey Lim; Yuli Indah Fajar Dini Dini
Jurnal Manajemen Vol. 30 No. 2 (2026): June-September 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i2.4086

Abstract

This study investigates whether workplace conditions and employee training are associated with the performance of employees working in three-star hotels in Batam City, Indonesia, and whether job satisfaction helps explain these relationships. Employing a cross-sectional, quantitative design, this research relied on a structured questionnaire administered to hotel staff with a minimum tenure of six months, with the collected responses subsequently examined through Partial Least Squares Structural Equation Modeling (PLS-SEM). Findings reveal that both the work environment and employee training exert a positive and statistically meaningful influence on job satisfaction as well as employee performance. Employee performance, in turn, benefits positively from job satisfaction, which also functions as a substantial mediating pathway linking the work environment to employee performance. By contrast, the pathway connecting employee training to employee performance via job satisfaction failed to reach statistical significance. Taken together, these outcomes suggest that enhancing workplace conditions bolsters employee performance partly through heightened job satisfaction, whereas training appears to shape performance in a more direct manner.
Determinants of Indonesian Bank Profitability Across Pandemic and Non-Pandemic Periods Nuuridha Matiin; Fatchur Rochman; Mohammad Sofyan; Mochamad Ramza Rapier Gussa; Indah Purnama Sari Mardjuni
Jurnal Manajemen Vol. 30 No. 2 (2026): June-September 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i2.4114

Abstract

Bank profitability is influenced by bank-specific conditions, macroeconomic changes, and economic disruptions. This study examines the short-run dynamic effects of credit distribution, operating expenses to operating income, capital adequacy, inflation, and the COVID-19 pandemic on return on assets in the Indonesian banking industry. Aggregate monthly commercial banking data were obtained from official publications of the Indonesian Financial Services Authority and Bank Indonesia. All available observations were included through total sampling. Stationarity was examined using the Augmented Dickey–Fuller test, followed by a stationary dynamic autoregressive distributed lag model with automatic lag selection based on the Akaike information criterion. Profitability exhibited persistence. Changes in credit distribution negatively affected profitability, while operating inefficiency produced a delayed negative effect. Changes in capital adequacy and inflation were insignificant. The pandemic dummy was negative but insignificant. Mixed stability evidence was identified, indicating that credit quality and operating efficiency were the principal short-run profitability considerations.
Factors Influencing SME Capital Access: Moderating Role of Bookkeeping Skills Herma Wiharno; Amir Hamzah; Dadang Suhendar
Jurnal Manajemen Vol. 30 No. 2 (2026): June-September 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i2.4126

Abstract

This study examines the factors influencing access to capital among Micro, Small, and Medium Enterprises (MSMEs), focusing on financial statements, financial behavior, accounting knowledge, financial technology, and bookkeeping skills. It also investigates the moderating role of bookkeeping skills. A quantitative survey was conducted with 192 MSME owners, and the data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The findings indicate that all five factors positively and significantly affect access to capital, with financial technology showing the strongest influence. Bookkeeping skills strengthen the effects of financial behavior and accounting knowledge on access to capital but do not significantly moderate the effects of financial statements or financial technology. These findings support Signaling Theory and Information Asymmetry Theory by demonstrating that financial capability, digital financial services, and reliable bookkeeping enhance MSME credibility and reduce information asymmetry, thereby improving access to external financing.
Digital ESG: Green Innovation Acceleration and Sustainable Performance of Maritime MSMEs Indra Firdiyansyah; Ezky Tiyasiningsih; Nurul Yusyawiru; Imalinda Deryane; Jaya Dwi Nurcholis; Sabri
Jurnal Manajemen Vol. 30 No. 3 (2026): October-January 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i3.3969

Abstract

Maritime MSMEs in Tanjungpinang encounter a paradox between the promising potential of the Blue Economy and weak environmental sustainability practices. This study examines how Digital ESG capability influences green innovation and sustainable performance, with green innovation tested as a mediator. An explanatory sequential mixed-methods design was applied, beginning with qualitative exploration through focus group discussions and in-depth interviews with key informants, followed by quantitative analysis using structural equation modeling. The qualitative phase revealed barriers related to structural dependency, deficits in digital literacy, opportunities for green innovation, and enabling policy factors. The quantitative phase confirmed that Digital ESG capability enhances both green innovation and sustainable performance, while green innovation itself contributes positively to sustainability outcomes. Mediation analysis shows that green innovation plays a partial role in linking Digital ESG capability with sustainable performance. These findings highlight the importance of strengthening digital literacy and innovation capacity to advance maritime MSMEs toward sustainable development.

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