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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 30 Documents
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Search results for , issue "Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel" : 30 Documents clear
Gianyar Botanical Garden Development Strategy as a Tourism Attraction Based on Local Wisdom in Kerta Tourism Village, Payangan District, Gianyar Regency Kartimin, I Wayan; Purnama Dewi, Desak Made; Budhayana, I Wayan
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070222

Abstract

Gianyar Botanical Gardens is one of the natural attractions located in Gianyar Regency. The Gianyar BotanicalGardens has beautiful, cool and still beautiful natural potential that provides comfort for visitors to touristattractions, and has supporting potential such as cultural tourism and local wisdom such as the Bali Agatradition, Bali Age Architecture, and Gelagar Dance where this local wisdom is only owned by Kerta TourismVillage. In the development there are problems that hinder its implementation, including budget limitations forthe cost of facilities and infrastructure for tourist objects such as infrastructure, road conditions and otherfacilities that support the existence of the Gianyar Botanical Gardens tourist attraction. Lack of promotion oftourist objects, the need for empowerment of local communities about tourism and tourism development. Thisstudy aims to analyze the right strategy in the development of the Gianyar Botanical Gardens tourism object.The method used in this study is a qualitative method with a descriptive approach. This study uses a theorybased on a SWOT analysis. The results of this study indicate that the right strategy to be used in thedevelopment of the Gianyar Botanical Gardens is a strategy for utilizing natural potential, cultural tourism andlocal wisdom to support the existence of the Gianyar Botanical Garden tourism object to increase touristattraction in Gianyar Regency, a strategy for strengthening local community awareness institutions indevelopment of tourism objects and strategies to increase the capacity and role of rural communities throughthe village government in developing tourism objects of the Gianyar Botanical Gardens.Keywords: Strategy, Development, Garden, Local Wisdom
The Sustainable Tourism Implementation in Bonjeruk Tourism Village, Central Lombok Sumardani, Rizki; Wiramatika, I Gede
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070213

Abstract

Sustainable tourism is to improve the welfare, economy, and public health. Improving the quality of life canonly be achieved by minimizing the negative impacts of non-renewable natural resources, the aims of theresearch are (1) to find out the application of the principles of sustainable tourism (2) to identify the impact ofthe implementation of sustainable tourism on the environmental, economic and socio-cultural dimensionscommunity of Bonjeruk Tourism Village, the location of the research was conducted in Bonjeruk TourismVillage, Central Lombok Regency, the method used was descriptive qualitative with data collection techniquesof interviews, observation, documentation, and literature study, the type of data in this study was primary andsecondary data, techniques data analysis in research was carried out by data reduction, data presentation, andconcluding. The results in this study indicate that the implementation of sustainable tourism in the BonjerukTourism Village is carried out jointly between the community and the local management to realizeenvironmentally friendly tourism, preserve the surrounding environment and foster a sense of care for thesurrounding community to always maintain clean, beautiful environmental conditions. safe and comfortablefor tourists and the surrounding community, the impact of implementing sustainable tourism onenvironmental conditions, namely the community and managers of each house have trash bins, economicallythe community gets work or income from the Bonjeruk Tourism Village and from a social perspective thecommunity can preserve art and culture by regenerating youth in Bonjeruk Tourism Village.Keywords: Sustainable Tourism, Bonjeruk Tourism Village
Influence of Work Motivation and Communication on Employee Morale at Rimba Jimbaran Bali Hotel Sumerta, I Ketut Eli; Purnama Dewi, Desak Made; Juliantini, Ni Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070204

Abstract

This study aims to determine the effect of work motivation and communication on employee morale. This research was conducted at Rimba Jimbaran Bali Hotel. The population in this study were all employees of Rimba Jimbaran Bali Hotel, totaling 162 employees. The sample was determined using the Slovin formula and the proportionate random sampling method with a total sample of 62 employees. Data collection was carried out by distributing questionnaires. The data analysis technique used was multiple linear regression analysis. The analysis techniques used were validity and reliability tests, classic assumption test, multiple linear regression analysis, multiple correlation analysis, multiple determination analysis t test and F test. Data analysis conducted using SPSS (Statistical Package for Social Science) for Windows, version 26.0. From the results of statistical analysis, the regression coefficient value between work motivation and employee morale is 0.455; t-count value is greater than t-table (5.004>1.671). The regression coefficient value between communication and employee morale is 0.359; t-count value is greater than t-table (3.678>1.671). The multiple linear regression equation is Y= 1.061 + 0.455(X1) + 0.359(X2); F-count value is greater than F-table (60.870>3.15). This means that the independent variable has a positive and significant influence on the dependent variable. From the results of this study it can be concluded that there is a positive and significant influence between Work Motivation and Communication on Employee Morale either partially or simultaneously. Keywords: Work Motivation, Communication, Employee Morale
Comparison of Fast Food Restaurant at A and W with Sabana Fried Chicken Pradini, Gagih; Agustiani, Fitri; Prabu Santoso, Bintang; Liora, Devina Nisa; Fitria, Putri Maulida; Ananda, Tiara Martha
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070227

Abstract

Restaurant is a business that has developed quite rapidly, because competition between companies is getting tighter because of the increasing number of similar restaurants offered. With this competition, it will have an impact on the company because the tighter the competition, consumers will hold a selection of the product. The food business has significant growth, because the increasing number of places to eat such as cafes, restaurants, restaurants continues to grow in number. This journal discusses the comparison of the two brands, including A and W Restaurant and Sabana Fried Chicken which both sell food of the same type but with differences in origin, where A and W is an external product and Sabana is a local product. Each has its own analysis which we discuss in this journalKeywords: Tourism, Food, Hospitality, Marketing Strategy, Food and Beverages Business
Impact of Hotel Reservation Site Reviews on The Decision to Visit Andaz Bali Rinayanthi, Ni Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070218

Abstract

5-star hotels are the choice of tourists to stay because of the luxury and completeness of facilities and the quality of service is very satisfying. Andaz Bali is one of the largest and most luxurious 5-star hotels in the Sanur area. This study aims to compare guest reviews against the quality of service and facilities of Andaz Bali hotels. The study was conducted from February 2023 to July 2023. This type of research is comparative research. The data analysis technique used in this study is the Kruskal-Wallis Test to compare reviews (Y) against service quality (X1) and facilities (X2). If the results of the Kruskal-Wallis Test show a significant difference, then proceed with the Mann-Whitney Test. The sample in the study amounted to 60 online reviews taken from 3 (three) online travel agents, namely Agoda, Booking.com, and Traveloka. Sampling using non-probability sampling with purposive sampling techniques. Hypothesis testing using SPSS (Statistica Program and Service Solution) version 25.00 for windows. The results of this study showed that there was no significant difference (P > 0.05) from reviews on hotel reservation sites on the quality of service (X1) and facilities (X2). Guest reviews of the service quality are excellent. This can be seen from the many comments that state the hotel staff is very friendly and professional. Many guests found it very helpful during their stay at Andaz Bali. On the contrary, the guest's perception of the facility is bad. The cause is the lack of maintenance of buildings and facilities in the hotel area. In addition, cleanliness in the public areas around the hotel is not well maintained, especially in the beach area. Keywords: Reviews, Service Quality, Facilities, Visiting Decisions
Application of The OPERA Information System in Hotel Reservations to Increase The Productivity of The Front Office Department (Case Study at the Grand Hyatt Hotel Bali) Wirya, I Made Suwitra; Widiantara, I Gusti Agung Bagus; Darma Susila, I Made Gede
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070209

Abstract

Application of Information Systems OPERA at Reservations Section, Front Office Department, in Hotel GrandHyatt Bali. The information system is a system within an hotel that reconciles the needs of daily transactionprocessing, support the operation, managerial in character and strategic activities of an hotel as well as providecertain outside parties with the necessary reports. In general, the reservation section in front office departmentis reserving facilities including accommodation, food and beverage, seat pad in the show, airplanes, trains, bus,entertainment, night club, discoutegue including booking hotel rooms. Population and sample in this researchwere employees on duty in the reservation section, front office department who really understands the OPERAinformation system being researched at this time, the respondents are 11 people. The calculation is done byusing the simple empirical formula, as well as the determination of the value-oriented to simple statistics withdata collected through a questionnaire. Motivation of development of information systems at Grand Hyatt BaliHotel is a profit motive, thus the profit and loss aspects are taken into consideration in the development of thesystem. Based on respondents’ ratings of the three operational criteria of reservation section in front officedepartment in Grand Hyatt Bali Hotel. In general the condition of reservation section based on the views ofrespondents is 87.37% agree 12:12% fairly agree and 0.50% disegree, and there are some advantages of usingthe OPERA information system are speed, convenience and other benefits.Keywords: Application, Information System, Reservation, Front Office
Performance of The Front Office in Providing Services to Tourists Staying at The Kamarkoe Hotel Selamet, I Wayan Agus; Satya Wira, Sang Nyoman Bagus; Sawokupu, Marselinus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070223

Abstract

A hotel is a business that uses a specially provided building, where everyone can stay, eat, receive services anduse other facilities for a fee. The front office as a representative of the hotel and guest service management, isrequired to be able to handle and solve guest problems and complaints regarding service, facilities andemployee behavior professionally and efficiently in order to provide full satisfaction to guests. In this finalassignment the author explains the performance of the front office in providing services to tourists staying atthe Kamarkoe Hotel. This research method uses descriptive qualitative data with data collection techniques,namely observation, interviews, literature study and documentation. The purpose of this research is todetermine the performance of the front office in providing services to tourists staying at the Kamarkoe Hotel.The results of research on the performance of front office services at the Kamarkoe Hotel have maximallyimplemented the services provided by the front office staff.Keywords: E-marketing Model, New Normal
An Analysis of Room Reservation Practice Learning Obstacle for Students in The Second Diploma of Accommodation at The Community Academy of MAPINDO Agustina Riski, Gusti Ayu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070214

Abstract

Room Reservation practice is one of the courses that aims to prepare students so that they have the competenceto handle room requests, process bookings, and archive the history of room bookings. Learning in the practiceof booking rooms uses the role play method, where students act as reservation agents and others as guestswith the material being Room Reservation procedures via telephone operator. However, in the learningprocess, there are several obstacles in learning that hinder the achievement of the objectives of the learningoutcomes. The purpose of this research is to analyze the types of difficulties experienced by students along withthe factors that cause them as well as the efforts made by students to overcome these obstacles so that learningabout the practice of booking rooms can run in accordance with the stated objectives. The research methodused is a qualitative method, collecting data through observation, distributing questionnaires, interviews anddocumentation. Respondents in this study were 29 students, selected purposively (purposive sampling),namely students who had experiences in practical learning process for booking rooms. Analysis techniques usequalitative data. The research results show that students have difficulty recording guest payment methods,allocating rooms, providing room rates, and filling in reservation charts. The causal factors are divided intointernal factor (such us: lack pf confidence, and language barriers) and external factor (lak of facilities and timeallocating). The efforts made by students are to study again and practice a lot of role plays, as well as lookingfor references from other sources.Keywords: Barriers, Learning, Front Office Practice, Front Office Practice
The Impact of Tourism Products and Services on Satisfaction and Loyalty of Tourists Visiting Mertasari Beach Sanur Bali Satia Negara, I Made Weda; Marina, Marina; Selamet, I Wayan Agus; Sri Mirayani, Ni Kadek; Paristha, Ni Putu Tiya
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070205

Abstract

Industrial activities require hard work to succeed, which will provide a number of products that will provide satisfaction and welfare to humans. That is why the word industry always implies a business that produces products. The product is a series of services that have economic, social, and psychological aspects. In research that has been carried out on Mertasari Beach Sanur Bali with the aim of research to determine the effect of tourism products and services on satisfaction and to analyze the effect of service and satisfaction on the loyalty of tourists visiting Mertasari Beach. The research method used in this research is quantitative method using smartPLS 4.0 as a medium for analyzing data, data sources in this study from primary and secondary data and data collection methods in this study with observation, questionnaires and documentation along with interviews, the location of this research was carried out at mertasari beach sanur bali with a period from March 2023 to October 2023. The results in this study indicate that Based on the abstract of this study, it can be concluded that tourism products and satisfaction have a significant influence on the loyalty of tourists visiting Mertasari Beach Sanur Bali. In addition, service variables and satisfaction have a significant influence on the loyalty of tourists visiting Mertasari Beach Sanur Bali. Tourism products offered to tourists also have a significant influence on the loyalty of tourists visiting Mertasari Beach, Sanur Bali. When tourists are well served and receive services that meet their needs, they tend to feel satisfied. Keyword: Tourism Products_Tourist Satisfaction_Visiting Mertasari Beach
Mastering the Language of Service: English Communication Skills for Food and Beverage Professionals Asriyani, Retny; Anggayana, I Wayan Agus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070228

Abstract

This article aims into the crucial role of English language skills in the industry, emphasizing the need forprofessionals to master communication for enhanced customer experiences and career advancement. Englishcommunication skills are vital for career advancement. As professionals in the food and beverage industry aimto move up the ladder, whether it be from waiter or from line cook to sous chef, the ability to effectivelycommunicate becomes increasingly important. Strong English skills allow professionals to confidently interactwith senior management, participate in important meetings, and articulate their ideas and concerns. This notonly enhances their chances for promotion but also positions them as valuable assets to their employers. Thisresearch is descriptive qualitative research. 15 Competence units, 46 elements of competence were found inthis research.Keywords: Language of Service, English Communication, Skills, Food and Beverage, Professionals

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