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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 30 Documents
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Search results for , issue "Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel" : 30 Documents clear
Influence of Compensation, Work Environment, Motivation, and Work Spirit on Employee Performance Botanical Garden Bedugul Ekadharma Susila, Bagus Putu; Ariantini, Putu Oka
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070225

Abstract

Bedugul Botanical Garden is one of the tourism objects in Tabanan Regency which is packaged as anagrotourism for foreign and domestic tourists. This research aims to analyze the influence of compensation,work environment, motivation and work spirit on the performance of Botanical Garden Bedugul employees.Determining the number of research samples is based on the Slovin formula, so that the number of researchsamples can be determined as 77 employees from all Botanical Garden Bedugul employees totaling 326 people.The sampling technique uses the Cluster Random Sampling technique. Data collection methods use interviews,questionnaires and documentation. The analysis technique in the research uses multiple regression analysistechniques. The results of research using the t statistical test show that partially compensation, workenvironment, motivation and work spirit have a positive and significant effect on the performance of BotanicalGarden Bedugul employees. The magnitude of the influence of each independent variable on the performanceof Botanical Garden Bedugul employees is compensation of 18%, work environment of 8.7%, motivation of30.7% and work morale of 15.5%. Hypothesis testing using the F statistical test (ANOVA) shows thatsimultaneously compensation, work environment, motivation and work spirit have a positive and significanteffect on the performance of Botanical Garden Bedugul employees. The motivation variable has a moredominant influence on the performance of Botanical Garden Bedugul employees. The implication of thisresearch is one of the considerations in efforts to improve the performance of Botanical Garden Bedugulemployees which can be done by maintaining employee motivation and morale as well asimproving/improving the employee work environment.Keywords: Compensation, Work Environment, Motivation, Work Spirit, Employee Performance
The Influence of Work Motivation and Work Discipline Through Work Culture on Employee Performance at Ametis Villa Bali Budiasa, I Ketut; Nugraha, Surya; Pibriari, Ni Putu Widhya
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070216

Abstract

The performance of employees at Ametis Villa Bali has a big role in achieving organizational goals, thereforeimproving employee performance is very important to do. There are many factors that can influence employeeperformance, namely work motivation, work discipline and work culture. The aim of this research is todetermine the influence of work motivation and work discipline through work culture on employeeperformance at Ametis Villa Bali. The data in this research was collected using a questionnaire method whichwas distributed to respondents, namely 75 employees at Ametis Villa Bali. The data analysis technique used toachieve the objectives of this research is path analysis which tests the direct and indirect influence betweenvariables. The research results show that (1) work motivation and work discipline have a direct positive andsignificant influence on work culture, (2) work motivation, work discipline and work culture have a directpositive and significant influence on employee performance and (3) work motivation and work discipline hasa significant influence indirectly through work culture on employee performance. It is recommended thatemployees at Ametis Villa Bali be more diligent in their work, honest in their work, be professional and beresponsible for the results of their work.Keywords: Work Motivation, Work Discipline, Work Culture and Employee Performance
The Influence of Motivation Leadership and Work Discipline on Employees Work Spirit at Astagina Resort Villa and Spa Kuta Bali Wartana, I Made Hedy; Sumerta, I Ketut Eli
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070207

Abstract

This research aims to determine the effect of motivation (X1) leadership (X2) and work discipline (X3) onemployee morale (Y) at Astagina Resort Villa and Spa Kuta Bali. The respondents used in this research were allemployees of Astagina Resort Villa and Spa Kuta Bali with a total of 89 respondents. The data used in theresearch is primary data, namely from the results of questionnaire answers, then the results of thequestionnaire answers are tested using validity and reliability tests followed by classical assumption tests andmultiple linear regression analysis. The research results show that motivation (X1) has a positive andsignificant effect on employee morale at Astagina Resort Villa and Spa Kuta Bali. This is proven by the t-count= 2.783 > t-table = 1.66 and the Sig. = 0.007<0.05. This means that motivation has a positive and significantinfluence on employee morale. Leadership (X2) has a positive and significant effect on employee morale atAstagina Resort Villa and Spa Legian Bali. This is proven by the t-count = 4.097 > t-table = 1.66 and the Sig. =0.000<0.05. This means that leadership has a positive and significant effect on employee morale. Workdiscipline (X3) has a positive and significant effect on employee morale at Astagina Resort Villa and Spa KutaBali. This is proven by the t-count value = 4.286 > t-table = 1.66 and the Sig value. = 0.000<0.05. This meansthat work discipline has a positive and significant effect on employee performance.Keywords: Motivation, Leadership, Work Discipline, Employee Work Spirit.
Identify Industrial Work Practices in the Food and Beverage Product Department of Quest Hotel Kuta Ditya Adi Putra, I Made Marianto; Anggayana, I Wayan Agus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070230

Abstract

This research identifies industrial Work Practices in the Food and Beverage Product Department of Quest Hotel Kuta. It can be used as a guide to improve the quality of work and creativity in entering the tourism industry. Increasing student knowledge in the Food and Beverage products field and implementing training will be helpful later when facing the industrial world. This research is descriptive qualitative research. The document used in this research is taken from Industrial Work Practices in the Food and Beverage Product Department of Quest Hotel Kuta Students' report. After carrying out industrial work practices, the researcher gained a lot of useful work experience in the form of theories and practical knowledge regarding the Food and Beverage Product field and the ability to work together. In addition, the author has carried out one of the requirements for completing the Food and Beverage Product Study program by carrying out industrial work practices. Keywords: Industrial Work Practices, Food and Beverage Products, Tourism Industry, Quest Hotel Kuta.
Potential Packaging and Distribution Channel Model for Rural Tourism Packages in Timpag Village, Kerambitan District, Tabanan Regency, Bali Suryawati, Dewa Ayu; Flaviana Osin, Rosvita
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070221

Abstract

In terms of natural potential, cultural potential, and man-made potential, the Timpag resort region of TabananRegency has respectable potential to be developed as a tourist resort. The aim of this research is to find possiblerural tour package models, packaging options, and distribution channels in Timpag Village, Tabanan Regency.This research is a type of qualitative research that collects data through techniques such as in-depth interviewsand conducting literature studies in addition to direct observation at the research site (observation). Bypresenting the findings of the in-depth interviews to the informants, especially the Perbekel, Pokdarwis, andTimpag Village residents, the data is presented in the form of a description. From the results of in-depthinterviews, observations and studies of secondary data that the main drivers of tourism sustainability inTimpag Village are natural potential, cultural potential and man-made potential. The development of naturaltourism involves organizing numerous agricultural pursuits into a singular appeal (USP) that can be promoted.This cultural potential offers a religious destination in the form of a shower with seven springs and shows thelife of farmers to tourists. Tourists are invited to get to know the local culture by being welcomed by thePanyembrama dance. The artificial potential in Timpag village through unique and unique crafts can become atourist destination for village souvenirs. The direct marketing distribution channel model is used to marketrural tour packages in Timpag Village. This involves the use of digital media as well as intermediaries whichinclude marketing agencies such as tour drivers, tour guides, travel agents and local marketers.Keywords: Identify the Potential, Packaging, Tourism Village
Traditional Market Development Strategy as a Shopping Tourism Attraction in West Lombok Regency, West Nusa Tenggara: Case Study of Tenten Golong Traditional Market Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Dwi Putranto, Isa Wahyoedi
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070212

Abstract

Markets play an important role in the economy of a rural community. The market not only functions as ameeting place for sellers and buyers to carry out transactions, but also increases its function as a center forvarious community activities ranging from selling artistic, agricultural, handicraft, culinary, cultural, religiousproducts with the existence of the Melanting Temple for Hindus, especially those earn their living as traders inthe market. So it is very appropriate for the market to be called the center of the economy and also a touristattraction, especially shopping tourism. The existence of this market, some of which are global, some aredeveloping on a regional scale or traditional markets are found in every village in Indonesia, including onLombok Island, West Nusa Tenggara Province. In 2023, West Nusa Tenggara Province targets 2 million touriststo visit and spend their free time and money on holidays, whether they come in groups or independently. Forthe arrival of tourists, it is necessary to provide adequate tourist accommodation and tourist attractions, interms of quality and quantity. One of the tourist attractions offered to tourists visiting West Nusa TenggaraProvince is the Tenten Traditional Market with its various unique potentials which is not yet widely known andthere is a need for a development strategy in this qualitative descriptive research which is analyzed using SWOTAnalysis. With this SWOT analysis, the strengths, weaknesses, opportunities and threats that occur inconnection with the existence of the Tenten Golong Traditional Market as a tourist attraction in West NusaTenggara Regency are known. After knowing the elements of this SWOT, it is concluded that the TentenTraditional Market has the potential to be developed into a shopping tourist attraction by implementing severalgood strategies to improve the internal environmental conditions of the market, the quality of human resourcesmanaging the market, product quality, marketing and the external environment in outside that market.Keywords: Traditional Market, Development Strategy, SWOT Analysis
The Role of Room Attendant Supervisor in Improving The Quality of Room Attendant Work at Sthala A Tribute Portfolio Hotel Ubud Bali Widiani, Desak Made; Wisnawa, I Made Bayu; Wirya, I Made Suwitra
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070203

Abstract

The successful development of the tourism industry must be supported by facilities to satisfy and provide tourism services, including hotels, to tourists. However, during COVID-19, there was a reduction in the workforce and the number of linens, which resulted in less quality in the workforce and made guests complain because they felt less clean and comfortable. Supervisors play a significant role in improving the quality of room attendant work, the quality of service, and the smooth operation of hotel work. This study aims to determine the role of the room attendant supervisor in improving the quality of the room attendant's work, to find out the constraints of a room attendant supervisor in improving the quality of the room attendant's work, and to find out the efforts of the room attendant supervisor in overcoming these obstacles in improving the quality of the room attendant's work at Sthala, a Tribute Portfolio Hotel in Ubud, Bali. The method used is descriptive- qualitative. Data were collected from primary and secondary sources using observation, interviews, and documentation. The data were analyzed utilizing presenting results analysis to clarify what was obtained at the hotel. The results of this study indicate that supervisors must replace tools that need to be fixed. To improve the work discipline of their subordinates, supervisors must provide direction to their subordinates so that they can always report if there is a shortage of linen at work. Keywords: Improving Work Quality, Role of Supervisor, Room Attendant.
Using Games: Role Play and Kahoot in English Language Teaching and Learning for Tourism Students Tari, Nirmala; Safitri, Ni Putu Dianita
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070226

Abstract

To improve students' language learning and overall learning experience, the incorporation of games intoEnglish Language Teaching (ELT) has emerged as a potential pedagogical method. This abstract explores theuse of two types of game, namely role play and kahoot as a creative and successful teaching and learningEnglish, focusing on the effects on language proficiency, motivation, and engagement. Games are used in ELTas a dynamic and engaging platform that promotes a learner-centered atmosphere and stimulates studentparticipation and teamwork. The variety of possibilities accommodates to various learning styles and interests,combining conventional board games and digital kahoot language learning programs. Games establish anemotionally safe environment for language learners to explore with the target language without worryingabout making mistakes by incorporating aspects of enjoyment, competition, and challenge. This encouragingenvironment makes a big contribution to increasing students' self-assurance and lowering their anxiety, whichfosters a happy learning environment. Additionally, games can be altered to fit with particular language goals,allowing teachers to focus on different linguistic abilities like vocabulary, grammar, speaking, listening, andreading comprehension. The abstract also explains how games encourage situational learning and real-worldlanguage use. Role-playing games and simulations, for instance, let students put their language abilities incontext while immersing them in real-world situations. Meanwhile, kahoot can help students to enjoy thelearning process digitally. In conclusion, games present an effective and adaptable instrument to transformEnglish Language Teaching and Learning.Keywords: Games, Role Play, Kahoot, English Language Teaching, Learning
Factors That Decide Tourists To Stay at The Puri Bagus Candidasa Hotel, Karangasem Bali Putu Sulastri, Ida Ayu; Wiantara, I Gusti Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070217

Abstract

This research aims to find out the right strategy based on an analysis of the dominant factors that determinetourists staying at the Puri Bagus Candidasa hotel. The problem of this research is to determine the factors thatdetermine tourists to stay at the Puri Bagus Candidasa hotel and to analyze the dominant factors determiningtourists' decisions to stay at the Puri Bagus Candidasa hotel. The sample was selected as many as 110respondents using purposive sampling technique. Data processing was carried out with SPSS software version23.0 for Windows. The principal component analysis (PCA) method produces four factors that determinetourists' decisions to stay at the Puri Bagus Candidasa Hotel, Karangasem Bali. These four factors areadvantages factors which consist of product factors, place factors, price factors and physical evidence factors.The second factor is the added value factor which consists of cultural factors, people factors and promotionfactors. The third factor is supporting factors which consist of social factors and process factors. The fourthfactor is personal factors and psychological factors. The dominant factor that determines tourists to stay at thePuri Bagus Candidasa hotel is the advantages factor with an eigenvalue of 2.235 and a variance percentagevalue of 20.316%. Companies are expected to continue to maintain product quality, comfort and safety at hotellocations as well as maintain the physical quality of the building. From the results of factor rotation, it wasfound that personal factors are the factors that have the lowest eigenvalue, where one of the indicators is thetourist's lifestyle, economy and psychology. This can trigger them to recommend the hotel to their relativeswho have the same lifestyle and economic situation. From the results of the analysis of respondentcharacteristics, it was found that the tourists who stayed overnight predominantly came from Germany, so itwas necessary to improve services for German tourists, for example by training staff to learn German.Keywords: Factor Analysis, Hotels, Tourist Decision
Sasak Community Traditions as a Tool for Halal Tourism Promotion in Improving Tourist Visits to Lombok ., Jumaidin; ., Hariono; Johari, Muhamad; Sumardani, Rizki
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070208

Abstract

The purpose of this study is to find out how the process of begawe below and nyongkolan customs in the SasakLombok tribe community and to find out how the role of begawe below and nyongkolan customs as apromotional event for halal tourism on the island of Lombok, the research location is carried out in the touristvillages of Sade, Setanggur, and Darek, in this study using qualitative methods and using primary and secondarydata types, the data collection methods of this study are interviews, documentation, observation and literaturestudy, for research data analysis using data validity tests, namely credibility, transferability, dependability, andconfirmability. Credibility criteria basically replace the concept of validity of qualitative. the results in this studyshow that. begawe beleq and nyongkolan customs in the sasak lombok tribe there are several processes thatmust be followed by the sasak lombok tribe community including pembarak, pesila'an, pisolo, dulang momot,serakalan, praje ponggok, sorong serah and nyongkolan, The begawe beleq event and nyongkolan customs inthe sasak lombok community will greatly affect the progress of tourism on the island of Lombok as evidencedby the various roles played by the government and the community towards the progress of tourism on theisland of LombokKeywords: Tradition, Promotion, Halal Tourism and Tourist of Visitors

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