cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
I Wayan Agus Anggayana
Contact Email
lppmakmapindo@gmail.com
Phone
+628563855763
Journal Mail Official
lppmakmapindo@gmail.com
Editorial Address
Jl. Kubu Gn. Br. Tegal Jaya, Dalung, Kec. Kuta Utara, Mangupura - Badung, Bali 80361
Location
Unknown,
Unknown
INDONESIA
Jurnal Manajemen Pelayanan Hotel
  • manajemen_pelayanan_hotel
  • Website
Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 230 Documents
 18   19   20   21   22 
The Influence of Work Motivation and Work Discipline Through Work Culture on Employee Performance at Ametis Villa Bali Budiasa, I Ketut; Nugraha, Surya; Pibriari, Ni Putu Widhya
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070216

Abstract

The performance of employees at Ametis Villa Bali has a big role in achieving organizational goals, thereforeimproving employee performance is very important to do. There are many factors that can influence employeeperformance, namely work motivation, work discipline and work culture. The aim of this research is todetermine the influence of work motivation and work discipline through work culture on employeeperformance at Ametis Villa Bali. The data in this research was collected using a questionnaire method whichwas distributed to respondents, namely 75 employees at Ametis Villa Bali. The data analysis technique used toachieve the objectives of this research is path analysis which tests the direct and indirect influence betweenvariables. The research results show that (1) work motivation and work discipline have a direct positive andsignificant influence on work culture, (2) work motivation, work discipline and work culture have a directpositive and significant influence on employee performance and (3) work motivation and work discipline hasa significant influence indirectly through work culture on employee performance. It is recommended thatemployees at Ametis Villa Bali be more diligent in their work, honest in their work, be professional and beresponsible for the results of their work.Keywords: Work Motivation, Work Discipline, Work Culture and Employee Performance
Financial Performance and Shares of PT Bukit Uluwatu Villa TBK Before, During and After The Covid-19 Pancemic Budi Artha, I Wayan; Santika, Putu; Nugraha, Surya
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080109

Abstract

Financial Performance of PT Bukit Uluwatu Villa Tbk was not healthy before the Covid-19 Pandemic, its performance got worse with the Covid-19 Pandemic and its performance only improved after new investors entered by putting in additional capital in the second year after the Covid-19 Pandemic ended. It is estimated that as tourism returns to normal, its financial performance will improve and its financial ratios will become healthier. Unhealthy financial performance results in a decline in the company's share price, and as a result the company's market capitalization value also declines. Improving financial performance by improving the capital structure and increasing sales as well as making efficiencies in the company's operational aspects. Improving financial performance will certainly boost the increase in share prices which have been slumping. Promotion/marketing strategies to increase sales should still pay attention to sustainability (sustainable green tourism marketing) in order to reduce (minimise) the negative effects of tourism on people's lives. Keywords: Covid-19 Pandemic, Tourism, Financial Performance, Share Performance, Financial Ratios
The Influence of Motivation Leadership and Work Discipline on Employees Work Spirit at Astagina Resort Villa and Spa Kuta Bali Wartana, I Made Hedy; Sumerta, I Ketut Eli
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070207

Abstract

This research aims to determine the effect of motivation (X1) leadership (X2) and work discipline (X3) onemployee morale (Y) at Astagina Resort Villa and Spa Kuta Bali. The respondents used in this research were allemployees of Astagina Resort Villa and Spa Kuta Bali with a total of 89 respondents. The data used in theresearch is primary data, namely from the results of questionnaire answers, then the results of thequestionnaire answers are tested using validity and reliability tests followed by classical assumption tests andmultiple linear regression analysis. The research results show that motivation (X1) has a positive andsignificant effect on employee morale at Astagina Resort Villa and Spa Kuta Bali. This is proven by the t-count= 2.783 > t-table = 1.66 and the Sig. = 0.007<0.05. This means that motivation has a positive and significantinfluence on employee morale. Leadership (X2) has a positive and significant effect on employee morale atAstagina Resort Villa and Spa Legian Bali. This is proven by the t-count = 4.097 > t-table = 1.66 and the Sig. =0.000<0.05. This means that leadership has a positive and significant effect on employee morale. Workdiscipline (X3) has a positive and significant effect on employee morale at Astagina Resort Villa and Spa KutaBali. This is proven by the t-count value = 4.286 > t-table = 1.66 and the Sig value. = 0.000<0.05. This meansthat work discipline has a positive and significant effect on employee performance.Keywords: Motivation, Leadership, Work Discipline, Employee Work Spirit.
Identify Industrial Work Practices in the Food and Beverage Product Department of Quest Hotel Kuta Ditya Adi Putra, I Made Marianto; Anggayana, I Wayan Agus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070230

Abstract

This research identifies industrial Work Practices in the Food and Beverage Product Department of Quest Hotel Kuta. It can be used as a guide to improve the quality of work and creativity in entering the tourism industry. Increasing student knowledge in the Food and Beverage products field and implementing training will be helpful later when facing the industrial world. This research is descriptive qualitative research. The document used in this research is taken from Industrial Work Practices in the Food and Beverage Product Department of Quest Hotel Kuta Students' report. After carrying out industrial work practices, the researcher gained a lot of useful work experience in the form of theories and practical knowledge regarding the Food and Beverage Product field and the ability to work together. In addition, the author has carried out one of the requirements for completing the Food and Beverage Product Study program by carrying out industrial work practices. Keywords: Industrial Work Practices, Food and Beverage Products, Tourism Industry, Quest Hotel Kuta.
Local Community Participation in Management of Batur Natural Hot Spring as a Tirta Tourist Attraction in Kintamani, Bangli Regency Wiramatika, I Gede; Sumardani, Rizki
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080123

Abstract

The Batur Natural Hot Spring tourist attraction is one of the hot spring tourist attractions in Kintamani and isbelieved to cure skin diseases. The development of Batur Natural Hot Spring as a tourist attraction cannot beseparated from the participation of the local community. Local community participation can be said to be oneof the important aspects of tourism activities to support improving the standard of living of the local Baturcommunity in particular. This research aims to determine the form of local community participation inmanaging the Batur Natural Hot Spring tourist attraction. This research is qualitative research that focuses onlocal community participation. The data in this research was collected through observation, interviews,literature study, and documentation methods. The informal determination technique uses the AccidentalSampling technique, and the data analysis technique uses qualitative descriptive data analysis techniques. Theresults of this research show that local community participation in developing the Batur Natural Hot Springtourist attraction appears to play a very active role which can be seen starting from the planning stage,implementation stage, and evaluation stage.Keywords: Tourism, Participation, Local community
Potential Packaging and Distribution Channel Model for Rural Tourism Packages in Timpag Village, Kerambitan District, Tabanan Regency, Bali Suryawati, Dewa Ayu; Flaviana Osin, Rosvita
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070221

Abstract

In terms of natural potential, cultural potential, and man-made potential, the Timpag resort region of TabananRegency has respectable potential to be developed as a tourist resort. The aim of this research is to find possiblerural tour package models, packaging options, and distribution channels in Timpag Village, Tabanan Regency.This research is a type of qualitative research that collects data through techniques such as in-depth interviewsand conducting literature studies in addition to direct observation at the research site (observation). Bypresenting the findings of the in-depth interviews to the informants, especially the Perbekel, Pokdarwis, andTimpag Village residents, the data is presented in the form of a description. From the results of in-depthinterviews, observations and studies of secondary data that the main drivers of tourism sustainability inTimpag Village are natural potential, cultural potential and man-made potential. The development of naturaltourism involves organizing numerous agricultural pursuits into a singular appeal (USP) that can be promoted.This cultural potential offers a religious destination in the form of a shower with seven springs and shows thelife of farmers to tourists. Tourists are invited to get to know the local culture by being welcomed by thePanyembrama dance. The artificial potential in Timpag village through unique and unique crafts can become atourist destination for village souvenirs. The direct marketing distribution channel model is used to marketrural tour packages in Timpag Village. This involves the use of digital media as well as intermediaries whichinclude marketing agencies such as tour drivers, tour guides, travel agents and local marketers.Keywords: Identify the Potential, Packaging, Tourism Village
Management Of Teba Majelangu As Educational Tourism in Denpasar City Suwitra Wirya, I Made; Wisnawa, I Made Bayu; Widiantara, I Gusti Agung Bagus
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080114

Abstract

One of the natural, cultural and educational tourist attractions of Denpasar City is Subak TeBA MajelanguEducational Tourism. However, the number of tourists who come to this place is still very low compared toother tourist attractions in Denpasar City. Thus, the manager must make efforts to develop a strategy so thatthe attraction of Subak TeBA Majelangu Educational Tourism becomes an educational tourist attraction in thecity of Denpasar in the most effective way. Therefore, the purpose of this article is to find out the strategies thatare carried out so that Subak TeBA Majelangu Educational Tourism becomes a better educational touristattraction in the city of Denpasar, as well as the efforts made by managers to develop this strategy. This studyused a qualitative research approach involving data collection through observation, interviews anddocumentation. Data collected at the research location through the process of analyzing data, describing thedata and continued with drawing conclusions. The results showed that the Village-Owned Enterprise(BUMDES) of Kesiman Majelangu Village and the Tourism Awareness Group (POKDARWIS) manage theoperations of Subak TeBA Majelangu Educational Tourism which is directly responsible to the villagegovernment. Furthermore, Subak TeBA Majelangu Educational Tourism requires the right strategy to developit. This strategy can include developing tourism products, increasing security, increasing the potential thatcharacterizes Subak TeBA Majelangu Educational Tourism and developing infrastructure and facilities.Keywords: Subak, Educational Tourism, management strategy, management efforts
Traditional Market Development Strategy as a Shopping Tourism Attraction in West Lombok Regency, West Nusa Tenggara: Case Study of Tenten Golong Traditional Market Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Dwi Putranto, Isa Wahyoedi
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070212

Abstract

Markets play an important role in the economy of a rural community. The market not only functions as ameeting place for sellers and buyers to carry out transactions, but also increases its function as a center forvarious community activities ranging from selling artistic, agricultural, handicraft, culinary, cultural, religiousproducts with the existence of the Melanting Temple for Hindus, especially those earn their living as traders inthe market. So it is very appropriate for the market to be called the center of the economy and also a touristattraction, especially shopping tourism. The existence of this market, some of which are global, some aredeveloping on a regional scale or traditional markets are found in every village in Indonesia, including onLombok Island, West Nusa Tenggara Province. In 2023, West Nusa Tenggara Province targets 2 million touriststo visit and spend their free time and money on holidays, whether they come in groups or independently. Forthe arrival of tourists, it is necessary to provide adequate tourist accommodation and tourist attractions, interms of quality and quantity. One of the tourist attractions offered to tourists visiting West Nusa TenggaraProvince is the Tenten Traditional Market with its various unique potentials which is not yet widely known andthere is a need for a development strategy in this qualitative descriptive research which is analyzed using SWOTAnalysis. With this SWOT analysis, the strengths, weaknesses, opportunities and threats that occur inconnection with the existence of the Tenten Golong Traditional Market as a tourist attraction in West NusaTenggara Regency are known. After knowing the elements of this SWOT, it is concluded that the TentenTraditional Market has the potential to be developed into a shopping tourist attraction by implementing severalgood strategies to improve the internal environmental conditions of the market, the quality of human resourcesmanaging the market, product quality, marketing and the external environment in outside that market.Keywords: Traditional Market, Development Strategy, SWOT Analysis
The Influence of Work Motivation and Communication on Employee Performance at the Golden Tulip Jineng Resort Sunset Road Bali Hotel Nugraha, Surya; Rusmiati, Ni Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080105

Abstract

Motivation and Communication have an important role in creating employee performance in a company. This research was conducted foranalyze the influence of work motivation and communication on performance employees at the Golden Tulip Hotel Jineng Resort Sunset Road Bali, This research aims to determine the influence partially and simultaneous between motivation and communication on employee performance, as well to determine the influence of independent variables simultaneously on dependent variable. The total population in this study was 57 people respondents. This research uses quantitative methods. Based on the results analysis shows that the results of the regression analysis show that Motivation has t-calculated value 3.544 > t-table 2.005 and obtained a significant value of 0.001 < 0.05, this can be concluded to mean that motivation has a positive effect and significant impact on employee performance at Golden Tulip Jineng Resort Bali. From the results of the Communication analysis, the t-count value is 4.562> t-table 2.005 and obtained a significance value of 0.00 <0.05, this can be concluded means that communication has a positive and significant effect on Employee Performance at the Golden Tulip Jineng Resort Bali Hotel. By Simultaneity is shown by the F test results where the calculated F value is obtained amounting to 24.869> F-table 3.168 with a significant value of 0.00 < 0.05. so It can be concluded that Motivation and Communication have an influencepositive and significant simultaneously on Employee Performance in Golden Tulip Jineng Resort Bali. Keywords: Motivation, Communication, Employee Performance
The Role of Room Attendant Supervisor in Improving The Quality of Room Attendant Work at Sthala A Tribute Portfolio Hotel Ubud Bali Widiani, Desak Made; Wisnawa, I Made Bayu; Wirya, I Made Suwitra
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070203

Abstract

The successful development of the tourism industry must be supported by facilities to satisfy and provide tourism services, including hotels, to tourists. However, during COVID-19, there was a reduction in the workforce and the number of linens, which resulted in less quality in the workforce and made guests complain because they felt less clean and comfortable. Supervisors play a significant role in improving the quality of room attendant work, the quality of service, and the smooth operation of hotel work. This study aims to determine the role of the room attendant supervisor in improving the quality of the room attendant's work, to find out the constraints of a room attendant supervisor in improving the quality of the room attendant's work, and to find out the efforts of the room attendant supervisor in overcoming these obstacles in improving the quality of the room attendant's work at Sthala, a Tribute Portfolio Hotel in Ubud, Bali. The method used is descriptive- qualitative. Data were collected from primary and secondary sources using observation, interviews, and documentation. The data were analyzed utilizing presenting results analysis to clarify what was obtained at the hotel. The results of this study indicate that supervisors must replace tools that need to be fixed. To improve the work discipline of their subordinates, supervisors must provide direction to their subordinates so that they can always report if there is a shortage of linen at work. Keywords: Improving Work Quality, Role of Supervisor, Room Attendant.

Page 20 of 23 | Total Record : 230

 18   19   20   21   22 

Filter by Year

2017 2024


Reset
Filter By Issues
All Issue Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel Vol 5 No 2 (2021): Jurnal Manajemen Pelayanan Hotel Vol 5 No 1 (2021): Jurnal Manajemen Pelayanan Hotel Vol 4 No 2 (2020): Jurnal Manajemen Pelayanan Hotel Vol 4 No 1 (2020): Jurnal Manajemen Pelayanan Hotel Vol 3 No 2 (2019): Jurnal Manajemen Pelayanan Hotel Vol 3 No 1 (2019): Jurnal Manajemen Pelayanan Hotel Vol 2 No 2 (2018): Jurnal Manajemen Pelayanan Hotel Vol 2 No 1 (2018): Jurnal Manajemen Pelayanan Hotel Vol 1 No 1 (2017): Jurnal Manajemen Pelayanan Hotel More Issue