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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 230 Documents
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Using Games: Role Play and Kahoot in English Language Teaching and Learning for Tourism Students Tari, Nirmala; Safitri, Ni Putu Dianita
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070226

Abstract

To improve students' language learning and overall learning experience, the incorporation of games intoEnglish Language Teaching (ELT) has emerged as a potential pedagogical method. This abstract explores theuse of two types of game, namely role play and kahoot as a creative and successful teaching and learningEnglish, focusing on the effects on language proficiency, motivation, and engagement. Games are used in ELTas a dynamic and engaging platform that promotes a learner-centered atmosphere and stimulates studentparticipation and teamwork. The variety of possibilities accommodates to various learning styles and interests,combining conventional board games and digital kahoot language learning programs. Games establish anemotionally safe environment for language learners to explore with the target language without worryingabout making mistakes by incorporating aspects of enjoyment, competition, and challenge. This encouragingenvironment makes a big contribution to increasing students' self-assurance and lowering their anxiety, whichfosters a happy learning environment. Additionally, games can be altered to fit with particular language goals,allowing teachers to focus on different linguistic abilities like vocabulary, grammar, speaking, listening, andreading comprehension. The abstract also explains how games encourage situational learning and real-worldlanguage use. Role-playing games and simulations, for instance, let students put their language abilities incontext while immersing them in real-world situations. Meanwhile, kahoot can help students to enjoy thelearning process digitally. In conclusion, games present an effective and adaptable instrument to transformEnglish Language Teaching and Learning.Keywords: Games, Role Play, Kahoot, English Language Teaching, Learning
Service of Bartenders in Making A Cocktail to Improve Guest Satisfaction in Sindhu Restaurant Grand Palace Hotel Sanur Bali Wichitakani Wahyu Cakraningrat, Putu Bagus; Wirawan, I Wayan; ., Marina; Satia Negara, I Made Weda
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080128

Abstract

This research aims to explore the process of making cocktail drinks by bartenders at Sindhu Restaurant, GrandPalace Hotel Sanur, Bali, as well as understanding the techniques and creativity applied in creating attractiveand high-quality drinks. The research method used is qualitative, the collection method in this research usesliterature study, direct observation and in-depth interviews with the bartender on duty. The results showedthat bartenders at Sindhu Restaurant combine detailed technical skills with artistic elements to producecocktail drinks that are not only delicious but also visually appealing. The use of local and fresh ingredients, aswell as in-depth knowledge of various mixing techniques, are key factors in their success.In addition, this research also highlights the importance of the interaction between bartenders and customersin creating a unique and personalised drinking experience. The bartenders at Sindhu Restaurant not only actas drink makers, but also as guides who are able to customise cocktails to customers' individual preferences.This increases the level of customer satisfaction and strengthens the restaurant's reputation as a place thatprovides high-quality service. The conclusion of this study confirms that the skills and creativity of bartendersare important elements in the hospitality industry, contributing significantly to customer satisfaction.Keywords: Service, Guest Satisfaction, Making Cocktail.
Influence Work Family Conflict and Burden Work to Turnover Intention on Amaris Hotel Teuku Umar Rihayana, I Gede; Resa Adhika, I Nyoman; Putra Salain, Putu Pradiva
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080119

Abstract

The phenomenon that occurred at Harris Hotel Kuta regarding work family conflict and high workload, thereby increasing the turnover intention of workers due to the pressure of business competition in the industry hospitality. Workers, especially operational teams, have to do their work harder than usual because the number of staff must be minimized and the work per employee must be high to meet the company's expectations can achieve maximum work effectiveness. The aim of the research is to determine the effect of work family conflict on turnover intention and to determine the effect of workload on turnover intention at Harris Hotel Kuta Galleria Bali. Collection method data done with questionnaire. Sample in this study were 80 respondents. Determination of retrieval number of respondents was carried out with the sesnus method. The data analysis technique used is multiple linear regression, with software SPSS. Results test instrument show data valid And reliable. Results study showing that results work family conflict has a positive effect on turnover intention and workload results have a positive effect to turnover intention on Harris Hotel Kuta Gallery Bali. Keywords: work family conflicts, burden Work, turnover intention
Factors That Decide Tourists To Stay at The Puri Bagus Candidasa Hotel, Karangasem Bali Putu Sulastri, Ida Ayu; Wiantara, I Gusti Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070217

Abstract

This research aims to find out the right strategy based on an analysis of the dominant factors that determinetourists staying at the Puri Bagus Candidasa hotel. The problem of this research is to determine the factors thatdetermine tourists to stay at the Puri Bagus Candidasa hotel and to analyze the dominant factors determiningtourists' decisions to stay at the Puri Bagus Candidasa hotel. The sample was selected as many as 110respondents using purposive sampling technique. Data processing was carried out with SPSS software version23.0 for Windows. The principal component analysis (PCA) method produces four factors that determinetourists' decisions to stay at the Puri Bagus Candidasa Hotel, Karangasem Bali. These four factors areadvantages factors which consist of product factors, place factors, price factors and physical evidence factors.The second factor is the added value factor which consists of cultural factors, people factors and promotionfactors. The third factor is supporting factors which consist of social factors and process factors. The fourthfactor is personal factors and psychological factors. The dominant factor that determines tourists to stay at thePuri Bagus Candidasa hotel is the advantages factor with an eigenvalue of 2.235 and a variance percentagevalue of 20.316%. Companies are expected to continue to maintain product quality, comfort and safety at hotellocations as well as maintain the physical quality of the building. From the results of factor rotation, it wasfound that personal factors are the factors that have the lowest eigenvalue, where one of the indicators is thetourist's lifestyle, economy and psychology. This can trigger them to recommend the hotel to their relativeswho have the same lifestyle and economic situation. From the results of the analysis of respondentcharacteristics, it was found that the tourists who stayed overnight predominantly came from Germany, so itwas necessary to improve services for German tourists, for example by training staff to learn German.Keywords: Factor Analysis, Hotels, Tourist Decision
Product Development Strategy Of Durian Peresak Fruit Nature Tourism In West Lombok Regency West Nusa Tenggara Widiantara, I Gusti Agung Bagus; Dwi Poetranto, Isa Wahjoedi; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080110

Abstract

Indonesia has extraordinary tourism potential which consists of natural, cultural and artificial potential and isspread throughout the archipelago, Natural potential is flora or plants from which leaves, wood, fruit, flowers,and root oil are taken and processed into bio briquettes. Plants in Indonesia come from native Indonesia andsome plants came from other countries during the colonial period as export commodities with high economicvalue, such as spices, tea, coffee, vanilla, and so on. The existence of this plant is even able to attract the attentionof other nations to come to Indonesia. The spread of this plant starts from western to eastern IndonesiaOne of the Indonesian islands is Lombok Island in West Nusa Tenggara Province. Tourism on Lombok Island isincreasingly developing in line with government policies and the increasing number of investors who invest inof the tourism sector. Growth of tourism on this island is growing because the natural conditions of LombokIsland are suitable for the growth of various unique flora including the peresak durian that has been recognizedby many parties as having potential and superiority, unfortunately, the income from selling Peresak Durian isstill limited so it only serves as additional income for residents when the harvest season arrives. It is necessaryto think about a development strategy using using SWOT an analysis that describes the strength, a weakness,an opportunity, and a threat.Keywords: Development Strategy, Durian Peresak, Natural Tourism Products, SWOT Analysis.
Sasak Community Traditions as a Tool for Halal Tourism Promotion in Improving Tourist Visits to Lombok ., Jumaidin; ., Hariono; Johari, Muhamad; Sumardani, Rizki
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070208

Abstract

The purpose of this study is to find out how the process of begawe below and nyongkolan customs in the SasakLombok tribe community and to find out how the role of begawe below and nyongkolan customs as apromotional event for halal tourism on the island of Lombok, the research location is carried out in the touristvillages of Sade, Setanggur, and Darek, in this study using qualitative methods and using primary and secondarydata types, the data collection methods of this study are interviews, documentation, observation and literaturestudy, for research data analysis using data validity tests, namely credibility, transferability, dependability, andconfirmability. Credibility criteria basically replace the concept of validity of qualitative. the results in this studyshow that. begawe beleq and nyongkolan customs in the sasak lombok tribe there are several processes thatmust be followed by the sasak lombok tribe community including pembarak, pesila'an, pisolo, dulang momot,serakalan, praje ponggok, sorong serah and nyongkolan, The begawe beleq event and nyongkolan customs inthe sasak lombok community will greatly affect the progress of tourism on the island of Lombok as evidencedby the various roles played by the government and the community towards the progress of tourism on theisland of LombokKeywords: Tradition, Promotion, Halal Tourism and Tourist of Visitors
Study of the Variety of Local Snacks and Pastries in Medan City: Uniqueness, Preferences, and Culinary Culture Indra, Febryola; Sitorus, Nova Bernedeta; Maleachi, Sandra; Pramono, Rudy; Valensky, Sherla
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080212

Abstract

The study titled "Study of the Variety of Local Snacks and Pastries in Medan City: Uniqueness, Preferences, and Culinary Culture" explores the rich diversity of Medan's local snacks and pastries, highlighting their historical roots, cultural significance, and evolving culinary trends. Key findings reveal that traditional snacks like Bika Ambon, Bolu Meranti, Martabak Har, and Getuk Banana each carry unique histories and traditional recipes, reflecting Medan's culinary heritage. Modern pastry trends, incorporating Western influences with local flavors, showcase the dynamic interplay between tradition and innovation. Preferences for these snacks and pastries are influenced by both rational factors, such as price and quality, and emotional and cultural factors, including family habits and childhood memories. The study underscores the multifaceted nature of food preferences and the importance of respecting local culinary traditions while embracing global influences. This comprehensive understanding of Medan's culinary landscape not only celebrates its ethnic diversity and historical richness but also serves as a foundation for sustainable culinary tourism development. By promoting and preserving traditional snacks alongside modern pastries, Medan can attract tourists, strengthen its regional culinary identity, and empower the local economy. Data collection methods include participant observation and in-depth interviews with business owners, sellers, and consumers, providing valuable insights into the role of culinary delights in Medan's culture.
Integrating Sustainability Practices in Hospitality Management and Operations: An Analysis of Leadership Approaches, Green Certification, and Hotel Classification Wisnawa, I Made Bayu
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080203

Abstract

The hospitality industry, as one of the largest consumers of energy, faces increasing pressure to adopt sustainability practices in the face of climate change and environmental damage. This study examines the role of participatory leadership, green certification, and hotel classification systems in integrating sustainability practices in the hospitality sector. By using qualitative descriptive methods through literature studies, this study identifies that the adoption of green technology and efficient operation can lower operational costs and improve public image. Furthermore, the study shows that green certification has a significant effect on guest booking decisions, signaling the importance of sustainability practices as a value-added in hotel marketing. Hotel classification systems that integrate sustainability standards offer a framework for assessing and categorizing hotels, encouraging hotels to continuously improve their sustainability practices. The results of this study are expected to provide insights for hotel managers to develop greener and socially responsible operational strategies, as well as support policies that promote environmental sustainability in hotel management.
Implementation Of Standard Operating Procedures In Handling Guest Check In and Check Out At Ayana Resort Bali Wirya, I Made Suwitra; Widiantara, I Gusti Agung Bagus; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080217

Abstract

This research was conducted in the front office department at Ayana Resort Bali, which discusses the implementation of standard operating procedures in handling check in and check out guests. This research is motivated by the existence of problems when handling check in and check out. So this research aims to find out the standard operating procedures for handling check in and check out as well as to find out how the implementation of standard operating procedures for handling check in and check out guests at Ayana Resort Bali. Researchers used primary data and secondary data to support this research. This research uses data collection techniques in the form of observation, interviews and documentation recording. The analysis technique used is a qualitative descriptive analysis technique that describes the comparison between the overall data obtained with the reality that occurs at the research site. The results of this study indicate that there are 5 (five) procedures out of 11 (eleven) standard operating procedures for handling check in that are not appropriate and 3 (three) procedures out of 13 (thirteen) standard operating procedures for handling check out that are not appropriate. Evaluation of the procedure along with the training needs to be done again in order to make the implementation of the SOP better than before.
Rural Tourism Development: Assessing the Role of Accessibility in Enhancing Sumber Bulu Village's Appeal Zairil, Zairil
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080208

Abstract

Accessibility is widely recognized as a crucial factor in the development of rural tourism, directly impacting visitor numbers and local economic growth. While much of the literature emphasizes the importance of transportation infrastructure and information dissemination in attracting tourists, gaps remain in understanding how these factors play out in specific rural contexts. In particular, there is limited research on how accessibility influences rural tourism development in remote, culturally rich areas like Sumber Bulu Village, Solo. Addressing this gap, the present study investigates the role of accessibility in enhancing the tourism potential of Sumber Bulu Village. Using a qualitative case study approach, the research incorporates in-depth interviews with local stakeholders and direct observations to assess how transportation infrastructure influences tourist arrivals. The literature review underscores the pivotal role of accessibility in making rural destinations attractive to tourists. The findings reveal that although Sumber Bulu Village possesses abundant cultural and natural resources, suboptimal transportation infrastructure is a significant barrier to its development as a prominent tourism destination. Improvements in road conditions and enhanced promotional efforts are necessary to unlock the village's full potential. In conclusion, this study highlights the need for strategic investments in accessibility to foster tourism growth in rural areas. The local government is encouraged to improve transportation links and increase marketing initiatives to promote the village's unique offerings. Limitations of the study include a lack of comprehensive data on tourist demographics and existing infrastructure, suggesting avenues for future research to further validate these findings.

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