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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 230 Documents
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Identify Industrial Work Practices in the Food and Beverage Product Department of Kayumas Seminyak Resort Antara, I Made Kusuma; Anggayana, I Wayan Agus; Dwiyanti, Ni Made Christine; Sengkey, Fenny
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070229

Abstract

This research Identify Industrial Work Practices in the Food and Beverage Product Department of Kayumas Seminyak Resort. It can be used as a guide to improve the quality of work and creativity in entering the tourism industry. Increasing student knowledge in the Food and Beverage products field and implementing training will be helpful later when facing the industrial world. This research is descriptive qualitative research. The document used in this research is taken from Industrial Work Practices in the Food and Beverage Product Department of Kayumas Seminyak Resort Students' report. After carrying out industrial work practices, the researcher gained a lot of useful work experience in the form of theories and practical knowledge regarding the Food and Beverage Product field and the ability to work together. In addition, the author has carried out one of the requirements for completing the Food and Beverage Product Study program by carrying out industrial work practices. Keywords: Industrial Work Practices, Food and Beverage Product Department, Quality of work, Tourism Industry, Kayumas Seminyak Resort.
The Influence of Leadership and Training on Motivation and Its Impact on Employee Performance at Riva Restaurant and Bar Ekadharma Susila, Bagus Putu; Ariantini, Putu Oka
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080122

Abstract

This research aims to analyze the influence of leadership and training on motivation and its impact on employee performance at Riva Restaurant and Bar, Kuta - Bali. The respondents for this research were all 44 employees. The sample uses saturated sampling. Data collection methods use interviews, questionnaires and documentation. The analysis technique in research uses path analysis techniques (Path Analysis). Respondents' answers will be processed using a Likert scale. Further analysis was carried out using Path Analysis assisted by the SPSS 20 for Windows software program. The results of research on path analysis test 1 show that leadership and training have a positive and significant effect on employee motivation. The magnitude of the influence of leadership and training on motivation is 41.2% and 31.5%. And the results of research on path analysis test 2 show that leadership, training and motivation have a positive effect on employee performance. The magnitude of the influence of leadership, training and motivation on employee performance is 28.7%, 29.8% and 32.9%. Motivation as an intermediate variable has a positive influence and is able to mediate the relationship between leadership and training on employee performance. Keywords: Leadership, Training, Motivation, Employee Performance.
The Involvement of Reviews in Online Travel Agencies to Increase Hotel Booking Intention in Batam Putri, Desyanti; Sihombing, Dame Afrina; Hariyanto, Oda Ignatius Besar
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070220

Abstract

Hotel reservations are currently dominated by online bookings from Online Travel Agent, therefore thisresearch was created to assist hoteliers in knowing how the role of online reviews can influence consumerpurchase intentions in making online reservations. There is no previous research that discusses this topic withthe setting in Batam, so this research was made to discuss it. This research used quantitative method and testedusing IBM SPSS, with the target population of respondents who have made hotel reservations using OTA inBatam, at the end of this study it is proven that the independent and mediating variables have a significantinfluence on the dependent variable. However, this study has limitations, which there are still invalid items andthere are still many that can be researched in more detail for further research.Keywords: Online Booking Intention, Purchase Intention, Reviewer Expertise, Online Travel Agent
Performance Strategy to Improve Quality for Hotel Employees Post Covid-19 at Conrad Hotel Nusa Dua BALI Raditya, Putu Tiana; Artha Putra, I Nengah Sandi; Nita Kristiana, Komang Shintiya
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080113

Abstract

The purpose of this research is to determine strategies for the quality of employee performance and hoteldevelopment after Covid 19 to improve the quality and standards of guest comfort. Various hotel sectors in theNusa Dua area are competing with each other to improve and renovate everything that is still lacking andmaximize it for the comfort of guests visiting the hotel. the hotel and in general to increase the hotel's incomeand of course also have a big impact on the attractiveness of tourists who visit the hotel. The Covid-19 pandemichas become a global problem that has not only hit the health sector but also Bali tourism in particular. Thedecline in the tourism sector is demonstrated by the decrease in the number of room occupants and the averagelength of stay of guests at each hotel in Nusa Dua. This decline meant that hotel revenues were greatly reducedand they had to bear high operational costs. So, a quality strategy for employee performance is needed forhotels in Nusa Dua, especially at the Conrad Bali Hotel, in preparing work guidelines for the progress andcontinued comfort of guests staying at the hotel. By using interview analysis of one of the employees at theConrad Hotel Nusa Dua, Bali, the results were found to be the best quality strategy for employee performance.For example, creating and rearranging guidelines or procedures to increase the level of standardization andquality of work for every employee who works at the Conrad Hotel Nusa Dua. And supported by the use of theentire tourism workforce to seize and take advantage of maximum opportunities. Such as supporting nationalto international scale activities carried out in Nusa Dua, Bali. Some of the suggestions given to support thisresearch are that hotels in Nusa Dua, Bali in particular must be more active in carrying out various promotions,either through online promotions, through online travel agents, social media or through tourism organizations such as through the tourism office. Bali, influencers and the central government are still supported by CHSEcertificates and maintaining health protocols during the pandemic to maintain the safety of tourists visitingand staying in Nusa Dua, Bali. Apart from that, during the pandemic period where we don't know how long itwill end, hotels can collaborate with local governments to intensify promotions to friendly countries which canincrease foreign exchange sources and regional income, for example Chinese and Russian tourists.Keywords: Employee quality, work strategy, tourism development.
The Effect of The Work Environment on Front Office Employees' Performance at The Pacific Palace Hotel Batam Sagala, Rahel Natasya; Lubis, Arina Luthfini; ., Supardi
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070211

Abstract

Moreover, the city of Batam is strategically located near two national borders, namely Singapore and Malaysia,this is a big opportunity in the tourism sector, especially in the world of hotels. This research aims to analyzewhether the work environment has an influence on the effectiveness of employee performance, especially inthe front office environment at the Pacific Palace Hotel Batam. The research method used is a quantitativeapproach with simple regression analysis techniques to assess the relationship between 2 variables, workenvironment variables (as independent variables) and employee performance (as dependent variables). Dataprocessing uses simple regression analysis which includes normality test, T test and F test, and R2 test usingSPSS statistical software. The results are valid. In the hypothesis test results, H1 is accepted, this can also beseen from the significance results in tcount which has a result of 0.01. Overall the research results show thatthe hopethesis test on the work environment as a variable (X) has a positive effect on employee performanceas a variable (Y) both partially and simultaneous. The result of the regression equation is Y = 21.098 + 0.752X.The coefficient of determination (R2) results were 74.6%, which means employee performance beinginfluenced by other variables outside of this research test. Therefore, it is important for hotel management toprioritize improving working environment conditions, including employee training and development, so thatmaintaining employee welfare through the work environment can improve employee performance resultswhich ultimately can maintain competitiveness in the competitive hospitality industry.
The Influence of Restaurant Atmosphere on Customer Satisfaction in Sum Ting Wong Kitchen and Brew Bar Adveni, Lusia Vreyda; Veronica You, Valleriant
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080104

Abstract

This research aims to determine: The influence of restaurant atmosphere on customer satisfaction at Sum Ting Wong Kitchen and Brew Bar. This research is a descriptive analysis research using a quantitative approach. Data collection uses observation, documentation and questionnaires. The sample in this study was 35 respondents and used the random sampling method. The validity test used Cronbach's Alpha. Data analysis uses simple linear regression. The research results found that: restaurant atmosphere had a positive and significant effect on customer satisfaction, obtained a sig value. 0.000 <α 0.005 indicates that H1 is accepted. The simultaneous contribution or contribution of the restaurant atmosphere variable to customer satisfaction is 75.3% while 24.7% is determined by other variables not examined in this study. Keywords: Restaurant Atmosphere, Customer Satisfaction
Supervisor Efforts to Improve Service Quality and Guest Satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach Nugraha, Surya; Rusmiati, Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070202

Abstract

This study aims to determine the efforts of supervisors in improving service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach, where this research has the formulation of the problem, (1) Supervisor's efforts to improve service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach, (2) What constraints are faced by supervisors in efforts to improve service quality and guest satisfaction at Makase Restaurant at the Indigo Bali Seminyak Beach Hotel, and (3) How supervisors overcome obstacles in an effort to improve service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach. This research uses qualitative research methods with primary data sources and secondary data. Data collection techniques by direct observation at the Makase Restaurant, interviews with supervisors regarding the supervisor's efforts to improve service and guest satisfaction at the Makase Restaurant, and documentation by taking pictures using a mobile phone. The research instruments used were recording equipment, interview lists, notebooks and laptops. The analysis presentation technique used is descriptive, by obtaining data obtained from research on supervisors' efforts to improve service quality and guest satisfaction at Makase Restaurant. The result of this study is that the supervisor's efforts have an important role in improving service quality and guest satisfaction in restaurants. Keywords: Effort, Supervisor, Improve, Quality, Service, Satisfaction.
Influence of Compensation, Work Environment, Motivation, and Work Spirit on Employee Performance Botanical Garden Bedugul Ekadharma Susila, Bagus Putu; Ariantini, Putu Oka
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070225

Abstract

Bedugul Botanical Garden is one of the tourism objects in Tabanan Regency which is packaged as anagrotourism for foreign and domestic tourists. This research aims to analyze the influence of compensation,work environment, motivation and work spirit on the performance of Botanical Garden Bedugul employees.Determining the number of research samples is based on the Slovin formula, so that the number of researchsamples can be determined as 77 employees from all Botanical Garden Bedugul employees totaling 326 people.The sampling technique uses the Cluster Random Sampling technique. Data collection methods use interviews,questionnaires and documentation. The analysis technique in the research uses multiple regression analysistechniques. The results of research using the t statistical test show that partially compensation, workenvironment, motivation and work spirit have a positive and significant effect on the performance of BotanicalGarden Bedugul employees. The magnitude of the influence of each independent variable on the performanceof Botanical Garden Bedugul employees is compensation of 18%, work environment of 8.7%, motivation of30.7% and work morale of 15.5%. Hypothesis testing using the F statistical test (ANOVA) shows thatsimultaneously compensation, work environment, motivation and work spirit have a positive and significanteffect on the performance of Botanical Garden Bedugul employees. The motivation variable has a moredominant influence on the performance of Botanical Garden Bedugul employees. The implication of thisresearch is one of the considerations in efforts to improve the performance of Botanical Garden Bedugulemployees which can be done by maintaining employee motivation and morale as well asimproving/improving the employee work environment.Keywords: Compensation, Work Environment, Motivation, Work Spirit, Employee Performance
Sasak Marong Art As A Tourist Attraction for The Development of A Tourism Village Based on The Distinctive Culture ., Hariono; ., Budiman; ., Jumaidin
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080127

Abstract

This research is motivated by the author's attention related to Sasak art as a tourist attraction located inMarong Village, East Praya District, Central Lombok Regency. The focus of the research studied in this thesisare: (1) How does Sasak Marong art function as a tourist attraction based on the distinctive culture of the SasakLombok Tribe (2) What is the role of the government and the community towards Sasak Marong art as a touristattraction for the development of a typical Sasak Lombok cultural tourism village in Marong Village, East PrayaDistrict, Central Lombok?.This type of research uses descriptive qualitative research. The data collection methods used are: observation,interviews, and documentation. This is done to facilitate researchers in obtaining and compiling the dataneeded. The results of this study indicate (1) the function of Sasak Marong art as a tourist attraction has threefunctions in general, mamely: the function of art as a ritual, the function of art as an expression, and the functionof art as a tourist attraction. Apart from that, there are two main functions of Marong Sasak ert : practicalfunction and aestheatic function. Both of these functions are supporting as a tourist attraction. (2) Thegovernment is the founder, provider and supporter while the community promotes, manages and developsSasak art in Marong Village.Keywords: Art, Tourism Attraction, Village Development, Sasak Tribe Culture
The Influence of Location on The Decision to Stay at Swiss- Belhotel Harbor Bay ., Winny; Edy Wibowo, Agung; Lubis, Arina Luthfini
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080118

Abstract

This study investigates the influence of hotel location on guests' decisions to stay at Swiss-Belhotel HarbourBay, a well-known hotel in Batam, Indonesia. The hotel offers all of the necessary amenities, and its workersprovide excellent service. The hotel's position, in a row of commercial shophouses in Harbor Bay and remotefrom major roads, is thought by hotel management to have an impact on the number of tourist visits, which isless than ideal. The study's goal is to research the relationship between hotel location and guest decision toremain, identify the important factors that influence guest decision to stay, and determine the impact on hotelroom sales. The study used a quantitative techniques methodology. The findings indicate that hotel location iscritical in deciding hotel location, with elements such as access, visibility, traffic, parking, and environment allinfluencing guests' decisions to stay. The study also identifies the factors that influence a guest's decision tostay, including product selection, brand selection, dealer selection, purchase timing, purchase quantity, andpayment method. The study's findings have major significance for hotel management, emphasizing thenecessity to shift hotel locations to boost overall hotel room sales. The alternative hypothesis is proven wherehotel location influences guest’s decision to stay with the formulation Y = 45.546 + 0.756X with a coefficient ofdetermination of 64.9%. This research suggests that hotels need to consider the location of a hotel beforebuilding a hotel so that it is easily accessible to potential guests.Keywords: Hotel Location, Guest’s Decision to Stay, Accessibility

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