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Muchammad Saifuddin
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INDONESIA
Jurnal Manajemen dan Inovasi (MANOVA)
Published by Universitas Islam Negeri Sunan Ampel
ISSN : 26854716     EISSN : 2746282X     DOI : https://doi.org/10.15642/manova
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Fokus jurnal ini berkaitan berbagai tema dan topik yang terkait dengan aspek dari manajemen, seperti : Manajemen Pemasaran Manajemen Keuangan, Manajemen Sumber Daya Manusia Manajemen Strategik Manajemen Operasional Manajemen Rantai Pasokan dan Ilmu Manajemen lainnya
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 218 Documents
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A Systematic Review of the Influence of Online Review Content on Travelers' Safety Perceptions Iswanto, Dedy; Irsyad, Ziqrurrahman; Febrina Lina, Lia; Angelica Cindiyasari, Shiwi; Muhammad Waqas, Hafiz; Fuzail, Muhammad
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 9 No. 2 (2026): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v9i2.2418

Abstract

Abstract Introduction : Post-crisis, tourism destinations must rebuild visitor confidence and manage their image. eWOM (electronic word of mouth) and online reviews are critical tools in shaping safety perceptions and maintaining tourist visits. Objective : This study reviews the influence of eWOM on travelers' safety perceptions and revisit intentions after crises, exploring how digital platforms mediate these effects and the role of cultural background in interpreting eWOM related to safety. Methodology : A systematic literature review was conducted using the PRISMA framework, based on Scopus articles published from 2020 to 2025, complemented by bibliometric analysis using VOSviewer. Results : eWOM and UGC on social media significantly impact safety perceptions and revisit intentions. Emotional and visual content in reviews shapes how tourists interpret safety, with cultural factors influencing these perceptions. Algorithms on digital platforms create biases in the visibility of eWOM, affecting safety perceptions. Discussion : eWOM is essential in post-crisis recovery, with digital platforms mediating the influence on safety perceptions. The emotional tone and visual aspects of eWOM, along with algorithms, play key roles in shaping how tourists assess safety and loyalty. Originality/Value : This study provides insights into how eWOM influences tourists' safety perceptions and loyalty post-crisis, offering practical guidance for destination managers to restore trust and manage their image through eWOM.
How Consistency, Reviews, And Ratings Shape Seller Reputation: Customer Experience Mediation on Shopee Farida, Noor; Lusianti, Dina; Soegiarto, Dwi
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 9 No. 2 (2026): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v9i2.2435

Abstract

Objective – This study examines how Consistency, online reviews, and ratings influence seller reputation, with customer experience as a mediating mechanism in the Shopee marketplace. Design/methodology/approach – A quantitative approach was employed, using questionnaire data from Shopee users, with up to 252 respondents. The proposed model was tested using PLS-SEM (SmartPLS) to evaluate direct and indirect relationships among constructs. Findings – Consistency positively influences customer experience and seller reputation. Ratings positively affect customer experience and seller reputation and are the strongest direct drivers of reputation. Customer experience positively affects seller reputation. Online reviews positively influence seller reputation but do not significantly affect customer experience. Customer experience mediates the effects of consistency and ratings on seller reputation, whereas mediation is not supported for online reviews. Research limitations/implications – The findings are based on cross-sectional, self-reported data from a single platform, limiting causal inference and generalizability. Future studies may incorporate longitudinal designs, objective behavioral indicators, and additional review attributes (e.g., valence and credibility). Practical implications – Sellers should prioritize consistent service performance and maintain strong ratings to enhance reputation through improved customer experience. Platforms can strengthen review governance to support reputation formation. Originality/value – This study clarifies how marketplace signals translate into seller reputation directly and through customer experience as an explanatory pathway. Keywords: Consistency, online reviews, ratings, customer experience, seller reputation.
Evaluating AI-Based Digital Marketing Resources: A VRIO Framework Analysis for Competitive Advantage Assessment in Pre-Launch Skincare Brands Setiawan, Joseph; Bryan Ciputra, Mikael; Sanjaya, Brianna; Antonius Felix, Antonius Felix
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 9 No. 2 (2026): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v9i2.2439

Abstract

Objective – This study aims to evaluate the AI-enabled digital marketing resources of L’Essaine, a pre-launch skincare brand, using the VRIO (Value, Rarity, Imitability, and Organization) framework grounded in Resource-Based View (RBV) theory, in order to assess their potential to generate competitive advantage. Design/methodology/approach – Using a qualitative strategic analysis approach, this research applies the VRIO framework to identify and assess ten key AI-enabled and brand-related digital marketing resources of L’Essaine against the four VRIO criteria. Findings – The findings indicate that AIGC specialist expertise and AI-driven content capabilities provide a temporary competitive advantage, as these resources are valuable and relatively rare but are expected to become imitable within a 12–24 month timeframe. In contrast, the brand story and identity resource satisfies all VRIO dimensions, thereby constituting a source of sustainable competitive advantage. The remaining six resources are classified as providing competitive parity. Research limitations/implications – This study is limited by its qualitative nature and pre-launch context, as the analysis is based on strategic resource assessment rather than post-implementation performance outcomes. Future research could examine similar AI-enabled digital marketing resources in post-launch or multi-brand contexts to validate and extend the findings. Practical implications – From a strategic perspective, the results underscore the importance for firms to exploit short-term advantages derived from AI capabilities while concurrently investing in more enduring, brand-based resources. The study offers managerial insights into the strategic allocation of digital marketing resources to maximize competitive advantage in highly competitive industries. Originality/value – This study contributes to the strategic management and digital marketing literature by elucidating how AI technologies can generate differentiated value within the skincare industry. Its originality lies in integrating VRIO analysis with AI-enabled digital marketing resources in a pre-launch brand context, providing a structured approach to understanding how temporary and sustainable advantages can be strategically balanced.
Innovation Strategies, Intellectual Capital, and Competitive Advantage in Indonesian Manufacturing Firms wahyudi, Tri; Bin Bakar , Mohd Hafiz; Soleha, Nurhayati; Arisondha, Edy
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 9 No. 2 (2026): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v9i2.2493

Abstract

Abstract Objective – This study aims to examine the effects of green product innovation, R&D investment, and AI adoption on competitive advantage in Indonesian manufacturing firms. It also investigates whether intellectual capital and government support strengthen these relationships. Design/methodology/approach – A quantitative research design was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from manufacturing firms in Indonesia to test the direct effects of green product innovation, R&D investment, and AI adoption on competitive advantage, as well as the moderating roles of intellectual capital and government support. Findings – The findings indicate that green product innovation, R&D investment, and AI adoption each exert a positive effect on competitive advantage. Intellectual capital significantly strengthens the effects of green product innovation and R&D investment on competitive advantage, although its moderating effect on AI adoption is not statistically significant. Government support consistently strengthens all three relationships, suggesting that external institutional support plays an important role in enhancing the contribution of internal innovation capabilities to firm competitiveness. Research limitations/implications – This study is limited to manufacturing firms in Indonesia, which may constrain the generalisability of the findings. The study contributes to the strategic management literature by offering an integrated framework that links innovation strategies, intellectual capital, and government support to competitive advantage. Practical implications – Managers should develop integrated innovation strategies supported by intellectual capital, while policymakers should provide targeted incentives and technical support to facilitate innovation adoption. Originality/value – This study provides a comprehensive understanding of how internal resources and external support interact to drive innovation-led competitiveness in an emerging market context.
Strengthening Affective Commitment through Social Support: The Experience of Women Leaders in a Diaspora Organization Fitriana, Nita; Inah
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 9 No. 2 (2026): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v9i2.2496

Abstract

Objective – This study examines the affective commitment of women leaders in Fatayat NU Malaysia by exploring its meaning, identifying the sources and forms of social support they receive, and explaining how such support shapes and sustains commitment in a volunteer-based socio-religious organization in a diaspora context. Design/methodology/approach – A qualitative case study design was employed within a constructivist-interpretivist paradigm. Data were collected through semi-structured in-depth interviews with six women leaders who had served or were serving as chair or vice chair of Fatayat NU Malaysia during the 2016–2025 leadership periods. Observation and organizational documents complemented the interviews, and the data were analyzed using Braun and Clarke’s Reflexive Thematic Analysis. Findings – Affective commitment among women leaders extends beyond emotional attachment to include spiritual meaning, self-development, and a sustainability-oriented commitment. Fatayat is perceived as a second home, a learning space, and a field of khidmah (service). Social support is multi-layered, encompassing family, internal organizational administrators, and friends. This support reduces stress and role conflict, enhances feelings of competence, security, and comfort, and strengthens emotional attachment, belonging, and organizational meaning. Research limitations/implications – The study extends the literature by showing that affective commitment in women-led volunteer-based socio-religious organizations is emotional, spiritual, and reflective, while social support operates as a multi-layered relational ecosystem. Practical implications – Organizations need more responsive support systems through stronger family involvement, teamwork, delegation, emotional support spaces, and cadre development strategies for diaspora women leaders. Originality/value – The study contributes by focusing on women leaders in a diaspora-based socio-religious volunteer organization and by explaining the relational mechanisms linking multi-layered social support and affective commitment.
Conflict as a Catalyst for Innovation in Organizations: How to Optimize it in a Collectivism Culture Setting? Wahyu, Agung Minto; Purba, Debora E.
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 9 No. 2 (2026): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v9i2.2503

Abstract

Objective – Conflict is inevitable in organizations. Conflict can be a catalyst for innovation in the organization. This study aims to review the types of conflict, conflict management styles, and other supporting factors that can stimulate the innovation in organizations in the setting of collectivism culture. Design/methodology/approach – The method used is a narrative review of secondary data, involving the analysis of 17 articles, most of which are of high quality (indexed in Scopus Quartiles 1–2). The available literature sources were then analyzed and synthesized into meaningful information in accordance with the research objectives. Findings – The findings show that cognitive conflict (also called task conflict) type can stimulate innovation in the organization, while affective conflict (also called relationship conflict) type is the opposite. Conflict management styles that are relevant in collectivism work culture in producing innovation are integrating, compromising, and obliging. For obliging, another critical success factor is that one of the parties to the conflict has a lower bargaining position. Research limitations/implications – The majority of the literature cited in this study is derived from research conducted in China. Although China and Indonesia share a collectivistic cultural orientation, caution is warranted when applying these findings to the Indonesian context. Practical implications – Organizations are expected to manage (cognitive) conflict at an appropriate level in order to stimulate innovation. Therefore, leaders need to develop strategies that involve a variety of programs to achieve this. Originality/value – This study contributes by conclusively demonstrating, based on a variety of existing research, that conflict should not be viewed solely in a negative light; rather, well-managed conflict can catalyze innovation.
Does Income Matter? Financial Literacy, Financial Health, and Financial Well-Being: PLS-MGA Evidence Mawadah, Badriatul; Jacelyn; Yulfiswandi
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 9 No. 2 (2026): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v9i2.2521

Abstract

Objective – This research aims to examine the direct and indirect effects of financial literacy on financial well-being, with financial health as a mediating variable, while also exploring differences based on income levels Design/methodology/approach – This study uses a quantitative approach with Partial Least Squares Structural Equation Modeling (PLS-SEM) and Multi-Group Analysis (PLS-MGA) on 270 young adults aged 25–35 years in Blitar City and Blitar Regency, Indonesia. The variables include financial literacy, financial health, financial well-being, and income as a grouping variable. Findings – The results indicate that financial literacy has a significant positive effect on financial well-being, both directly and indirectly through financial health. Financial health plays a significant mediating role, suggesting that good financial conditions strengthen well-being. Multi-group analysis shows no significant income-based differences in the relationships between financial literacy and financial health, and between financial health and financial well-being. However, a significant difference is found in the direct effect of financial literacy on financial well-being, which is stronger among low-income individuals. Research limitations/implications – This study is limited to young adults in Blitar, Indonesia, which may affect generalizability. Future research should include broader regions and additional variables such as financial behavior or psychological factors. Practical implications – The findings emphasize the importance of improving financial literacy, especially for low-income groups, through targeted programs focusing on budgeting, saving, and debt management Originality/value – This study integrates financial health as a mediator and examines income differences using PLS-MGA, highlighting the stronger role of financial literacy among low-income individuals
The Dark and Bright Side of UBO Transparency: Switching Potential, Product Cannibalism, and Sales Performance in the Banking Industry Saptono, Edy; Santoso, Ignatius Hari
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 9 No. 2 (2026): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v9i2.2615

Abstract

Abstract Objective – This study investigate the dual effects of Ultimate Beneficial Ownership transparency on managerial perceptions and banks performance within multi – bank ownership structures. Specifically, the research examines how UBO transparency shapes perceived switching potential, product cannibalism potential and bank sales performance, highlighting both the bright and dark sides of ownership disclosure in the banking sector. Design/methodology/approach – A quantitative, cross sectional survey is conducted involving 121 managerial level employee from Indonesian commercial banks operating under shared ownership groups. Using Partial Least Square SEM, the study assessed the measurement model and tested the structural relationship between UBO transparency, perceived switching potential, product cannibalism potential and sales performance. Findings – The result reveal a dual mechanism of UBO transparency. On the hand, transparency significantly increase perceived switching potential, suggesting that ownership visibility may enhance the customers’ sense of substitutability across affiliated banks. On the other hand, transparency significantly reduce perceived product cannibalism indicating that improved clarity roles across related institutions. Additionally, perceived switching potential positively influence the sales performance, while product cannibalism potential negatively affects affects it. Research limitations/implications – The cross sectional design and relies solely on managerial perception, limiting the causal inference and potentially introducing perceptual bias. The sample is restricted to Indonesian banks under share ownership, may limit the generalizability. Practical implications – The findings underline the need for banks to strategically manage the UBO transparency, ensuring that ownership is accompanied by clear differentiation strategies across affiliated brands. Originality/value – This study is among the first to integrated the governance transparency, managerial perception and customer related outcomes into a unified framework in the banking context. It extends Agency Theory and Signaling Theory by demonstrating that UBO transparency produces simultaneous bright and dark effects, including competitive perception which unexplored in ownership transparency literature.

Page 22 of 22 | Total Record : 218

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