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Muchammad Saifuddin
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INDONESIA
Jurnal Manajemen dan Inovasi (MANOVA)
Published by Universitas Islam Negeri Sunan Ampel
ISSN : 26854716     EISSN : 2746282X     DOI : https://doi.org/10.15642/manova
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Fokus jurnal ini berkaitan berbagai tema dan topik yang terkait dengan aspek dari manajemen, seperti : Manajemen Pemasaran Manajemen Keuangan, Manajemen Sumber Daya Manusia Manajemen Strategik Manajemen Operasional Manajemen Rantai Pasokan dan Ilmu Manajemen lainnya
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 202 Documents
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Impact Analysis from Implementation Payment Application - Boarding's School Gontor in Order to Administration Efficiency Zyk Farhad, Arisy; Nurul, Fadilah; Binti Sukari, Afaf
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 1 (2025): January
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i1.1769

Abstract

Objective – This study aims to determine the implementation of the “Administrasi Gontor” application in facilitating PMDG Surabaya in payments and student needs and to determine the satisfaction of PMDG Surabaya student’s guardian on the “Administrasi Gontor” application.. Design/methodology/approach – The method applied in this research is descriptive qualitative method, this is because researchers want to look further into the problems in using the “Administrasi Gontor” application. Stages of data collection through non-structured interviews with quota sampling techniques, namely those selected in the study were the Surabaya student’s guardian coordinator with a total of 7 respondents Findings – The results indicate that the application significantly assisted guardians during pandemic restrictions. However, satisfaction among guardians in Surabaya remains moderate, with some expressing satisfaction while others reported critical issues. This highlights the need for improvements in management, regulations, and information related to cottage administration. Research limitations/implications – This research was only conducted in some student's guardian of Gontor live at Surabaya. As a recommendation, the author suggests further study in the same nor other context of other City or country. Next suggest that further research can explore another object that can influence the construct of financing ecosystem in Gontor . Practical implications – This study emphasizes the importance of customer satisfaction in enhancing payment quality through the application. Customer satisfaction is crucial for mediating the relationship between an environmentally friendly brand image and loyalty, even with a single payment service. Additionally, companies should avoid greenwashing practices, particularly in highly religious countries, as this can undermine brand loyalty. Originality/value – This research examines customer satisfaction in order to develop payment gate with application "Administrasi Gontor". In addition, the renewal or originality of this research is in reviewing the usefulness of payment technology to support convenience in payment transactions or providing the needs of boarding school students. This study found that the needs of students can be met easily because there is a Gontor Administration application, as well as the payment of walisantri to the cottage is getting easier because of this. from that, transaction satisfaction and Guardian's student boarding school trust in the Boarding school are increasing.
The Effect of Digital Marketing Training on The Digital Marketing Skills of Orphanage Business Unit Managers in Surabaya Saifuddin, Muchammad; Wicaksono, Rianto Anugerah; Gangsar Ramadanti, Firda
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 1 (2025): January
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i1.1783

Abstract

Objective – This study aims to test the effect of digital marketing training on the digital marketing skills of orphanage business unit administrators in Surabaya. Design/methodology/approach – Using a quantitative approach, this study applies an experimental design with a pre-test and post-test model on 25 respondents. The variables studied are digital marketing skills as measured by cost indicators, incentive programs, website design, and interactivity. Findings – The results of the study showed a significant difference in the digital marketing skills of orphanage administrators before and after training. Digital marketing training has been shown to significantly improve participants' skills. Research limitations/implications – This study was only conducted in Surabaya. Therefore, it is recommended to conduct further studies in the same context in other areas in Indonesia or other countries. The researcher also suggests exploring other variables that may affect digital marketing skills. Practical implications – This study encourages orphanages to implement effective digital marketing training, so that they can increase financial independence through their business units. The importance of this training can be a reference for other orphanages in developing more modern marketing strategies. Originality/value – This study provides new insights into the impact of digital marketing training in the context of orphanages, which is rarely discussed in the literature. The originality of this study lies in its focus on orphanage administrators and the digital marketing skills relevant to the sustainability of their business units.
Point of Sales Analysis Gudang Garam Strategic Partnership Program and Sampoerna Retail Community Adi Putranto, Hanafi; Agustin Rahayu, Hastanti
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 1 (2025): January
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i1.1789

Abstract

Objective – The purpose of this study is to examine how Point of Sales can support the marketing strategy of the Gudang Garam Strategic Partnership Program and Sampoerna Retail Community in Gresik Regency and its impact on sales. Design/methodology/approach – The method used is a descriptive qualitative method followed by observation and in-depth interviews as a representation of the qualitative approach. The informants are store managers totaling 36 stores. Findings – The results obtained by the study indicate that the implementation of Point of Sales in retail stores selling Gudang Garam and Sampoerna cigarettes has been proven to increase operational efficiency. Sales data obtained from Point of Sales shows a positive trend in sales of Gudang Garam and Sampoerna cigarettes. Decisions based on valid data tend to be more effective in achieving marketing goals and increasing sales. Point Of Sales data analysis also reveals consumer behavior patterns such as purchase frequency, most popular products, and purchase time. Research limitations/implications – This research was only conducted in Gresik with two cigarette companies as the object and each has a product item. As a recommendation, the author suggests further research in a different context of cigarette companies. The researcher also suggests that further research with research and development requires a rather long research time Practical implications – This research will encourage companies to pay more attention to Point of Sales in stores with complete sales data, and marketing activities will contribute to increasing sales. Originality/value – The originality lies in determining the model of the interviewees in one district by taking one shop in one sub-district and one cigarette company with a different brand.
The Mediating Role of Entrepreneurial Resilience in Transforming Environmental Factor Turbulence into Sustainable Competitive Advantage Hidayatinnisa’, Nurul; Setiawati, Riska Ayu; Nurfauziah, Suci
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 1 (2025): January
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i1.2008

Abstract

Objective – This study aims to investigate the influence of Environmental Factor Turbulence (EFT) on Sustainable Competitive Advantage (SCA), with Entrepreneurial Resilience (ER) as a mediating factor, in the context of Micro, Small, and Medium Enterprises (MSMEs) in Malang. Design/methodology/approach – This research employs a quantitative approach using a survey method. Data were gathered from 150 MSME owners in Malang through structured questionnaires, and Structural Equation Modeling (SEM) PLS was utilized for analysis. The variables examined include Environmental Factor Turbulence, Entrepreneurial Resilience, and Sustainable Competitive Advantage. Findings – The results indicate that while Environmental Factor Turbulence does not directly influence Sustainable Competitive Advantage, its impact is significant when mediated by Entrepreneurial Resilience. Entrepreneurial Resilience plays a crucial role in enhancing the adaptability and strategic agility of MSMEs, enabling them to transform turbulence into opportunities for long-term competitiveness. Research limitations/implications – This study focuses on MSMEs in Malang, limiting its generalizability to other regions or sectors. Future research could explore similar frameworks in different geographical and sectoral contexts or employ longitudinal methods to assess resilience over time. Practical implications – The findings underscore the importance of fostering Entrepreneurial Resilience as a strategic priority for MSMEs. Policymakers and practitioners should implement capacity-building programs, provide financial support, and promote collaborative ecosystems to bolster resilience and ensure sustainable competitive advantage in dynamic environments.
Human Resource Management in Improving Employees’ Sharia Financial Literacy of Bank Syariah Indonesia Manado Mantos Branch Hasan Jan, Radlyah; Makapuas, Jumriati; Ayu Lestari Niu, Fitria
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 1 (2025): January
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i1.2011

Abstract

Objective - This study aims to describe the implementation of Human Resource Management it improving the employees’ sharia financial literacy of Bank Syariah Indonesia Manado Mantos Branch. Design/methodology/approach – Using qualitative methods with data collection through observation, interviews with 4 informants, and documentation. The data analysis includes three stages: data reduction, data presentation, and conclusion. Findings - Employee recruitment planning has not been carried out optimally, the analysis of human resource needs, choice and appointment, and placement of human resources has been carried out well. However, the employees are in the aspect of Well Literate through limited training, regular socialization and sharing sessions such as during briefings, and regular performance assessments and evaluations by leaders. Research limitations/implications – This research was only conducted in one of the branches of Bank Syariah Indonesia in Manado City, Indonesia. Further research can use   methods to prove and explain each variable of this study’s findings on the same research object or even a broader one. Practical implications - Improvements and strengthening are needed in recruitment planning, more effective training and socialization, and performance assessments based on sharia competencies. There needs to be a collaboration between internal and external parties of Bank Syariah Indonesia Manado Mantos Branch. Originality/value – This study contributes to examining the intersection of human resource management in Islamic financial institutions. These findings offer valuable insights to improve HRM practices to foster more competent employees in Sharia finance principles, potentially becoming a model for similar institutions.
The Influence of Effective Time: Berthing Time on Berth Occupancy Ratio at Mirah Port, Tanjung Perak. Wiratama, Ahmad Alfan; Sianturi, Intan; Agustina, Eka Nurmala Sari; Rahayu, Trisnowati
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 2 (2025): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i2.2058

Abstract

Objective – This research aims to analyze the impact of Effective Time : Berthing Time on the Berth Occupancy Ratio at Mirah Port, Tanjung Perak, by assessing its efficiency and compliance with operational standards.Design/methodology/approach – The research applies a quantitative method with simple linear regression analysis. The data were obtained from monthly Performance Standards Reports of KSOP Utama Tanjung Perak from 2020 to 2024. The analysis was conducted using SPSS version 26 to determine the statistical significance of Effective Time : Berthing Time’s impact on Berth OccupancyRatio.Findings – The analysis shows that the Effective Time to Berthing Time ratio for both 2023 and 2024 consistently falls below the required minimum standard. Despite this, the Berth Occupancy Ratio remains within a safe range and does not surpass the established threshold. Further hypothesis testing demonstrates that there is a significant relationship between the Effective Time to Berthing Time ratio and the Berth Occupancy Ratio. However, this ratio only explains a small portion of the variation in BerthOccupancy Ratio, suggesting that most of the changes are influenced by other factors not covered in this study.Research limitations/implications – The research is limited to Terminal Mirah and covers only the period from 2020 to 2024. Future research should consider expanding the dataset and including other performance factors.Practical implications – Terminal Mirah should enhance operational effectiveness through infrastructure optimization, workforce training, and improved cargo handling efficiency to raise Effective Time : Berthing Time values, ensuring optimal Berth Occupancy Ratio utilization.Originality/value – This research contributes to port management studies by establishing the relationship between Effective Time : Berthing Time and Berth Occupancy Ratio, highlighting the need for improved operational efficiency to meet regulatory standards.
Analysis of Public Satisfaction Index in Kedungadem Public Health Center: Evaluation of Service Quality in Semester II, 2024 Rahmawati, Dwi Yana; Siswati, Ayu; Mujanah, Siti; Alifianto, Achmad Yanu
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 2 (2025): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i2.2071

Abstract

Objective – This study aims to evaluate the quality of public services and obtaim feedback on the performance of services provided to the community for continuous improvement of service performance based on the Public Satisfaction Index (IKM) at the Kedungadem Health Center in Semester II of 2024. Methodology – This research uses a quantitative descriptive approach through surveys to 100 respondents each from 14 villages and 13 types of health services. The score was measured using data processing techniques for analyzing the IKM. The survey instrument uses a questionnaire that is compiled based on 9 service elements determined by govemment regulations. Findings – The overall IKM value of the Kedungadem Health Center service is 85.40. which is categorized in the "Good" category. However, the element of Handling Complaints with a value of 66.55 and Product Specifications of Service Types, especially toilet cleanliness with a value of 72.45 in the "'Not Good" category so that it still needs to be improved. Research limitations/implications – This study was only conducted in one health center and only covered a period of one semester. Practical implications – The results can be used as evaluation material for health service managers in improving service quality in certain aspects. Originality/value – This research presents the practical application of IKM in evaluating and improving public services in the health sector, especially in health centers.
Akseleran as Social Entrepreneurship Fintech: Risk Mitigation Analysis and Sustainable Social Impact Development for MSMEs Putri, Fitriani Wijaya; Thayib
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 2 (2025): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i2.2093

Abstract

Objective – This study examines how Akseleran, a fintech company with a social entrepreneurship approach, serves as an inclusive financial innovation to address the financing gap for MSMEs in Indonesia. It does this by integrating adaptive risk management strategies with measurable social impact.Design/methodology/approach – . The research method used is descriptive qualitative with a literature study approach, reviewing scientific articles, industry reports, and actual case studies.Findings – Customer satisfaction is the most critical factor in customer loyalty, followed by green brand image and religiosity. However, greenwashing practices can weaken the relationship between religiosity and customer loyalty.Research limitations/implications – The results show that Akseleran implements a unique risk mitigation strategy through alternative data-based credit scoring, risk-based pricing, funding diversification, and protection through credit insurance. In addition, the case study shows that Akseleran's internal digital transformation has successfully improved service efficiency and supported the financing of more than 8,000 MSMEs until 2024.Practical implications – This research contributes to the development of an adaptive and resilient social-based fintech framework to support MSME empowerment.Originality/value – This study aims to analyse how Akseleran, as a social entrepreneurship-based peer-to-peer lending fintech platform, manages financial risk while creating sustainable social impact for MSMEs. Keywords: fintech, social entrepreneurship, MSMEs, risk mitigation, social impact
Product Innovation and Its Impact on Total Sales of Manufacturing Firm in Indonesia: A Propensity Score Matching Analysis Septyati, Widya; Rachmat Pambudi; Lukman M Baga; Khairunnisa Ramadini
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 2 (2025): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i2.2153

Abstract

Objective – This research aims to analyze the impact of product innovation on total sales of manufacturing firm in Indonesia Design/methodology/approach – Using a quantitative approach, this research uses secondary data, namely survey data from 1.025 Indonesian manufacturing companies in 2015. The data analysis used in this research is Propensity Score Matching (PSM) Findings – The results of the study show that manufacturing companies that innovate products receive total sales 4.57% higher than the control group (companies that do not innovate products), ceteris paribus. From these results, it can be concluded that to improve the innovation performance of Indonesian manufacturing companies, company activities and government policies must be aimed at factors that can support the level of company innovation. Research limitations/implications – This study uses secondary data, namely survey data of 1025 Indonesian manufacturing companies in 2015 obtained from the World Bank. This survey was conducted on small, medium and large manufacturing companies located in the provinces of West Java, East Java, Central Java, DKI Jakarta, Banten, South Sulawesi, North Sumatra, Bali and Lampung. As a recommendation, the author suggests further research in a different kinds of companies in Indonesia. Practical implications – This study will encourage companies to do more innovation in their business as the innovation has a positive relation with total sales. Originality/value – Currently there is no research that analyzes how and how much impact the innovation has on the company's total sales, especially in Indonesia. Therefore the originality lies in the whole research.
Systematic Literature Review on New Product Development Issues in a Supply Chain Management Ramadini, Khairunnisa; Hakim, Muhammad Alief Syuja'; Septyati, Widya
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 2 (2025): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i2.2154

Abstract

Objective – This research aims to systematically review and synthesize research on New Product Development (NPD) from a Supply Chain Management (SCM) perspective, identifying dominant themes, research methods, and future directions. Design/methodology/approach – A systematic literature review (SLR) using secondary data consisting of 30 international journals related to new product development from a supply chain perspective. The selection of international journals is following the discussion contained in the research conducted by researchers related to new product development and its relationship to the supply chain, or journals that examine the causal relationship between the two. Findings – The review reveals that case study is the most frequently employed method, accounting for over half of the studies. Key research themes include supply chain configuration, customer fit, framework development, decision support, supplier collaboration, risk management, and sustainable SCM. A notable shift is observed from product-focused innovation toward more customer-driven and collaborative approaches. Modeling approaches such as Mixed Integer Linear Programming (MILP) have begun to incorporate uncertainty into NPD decisions, though their application remains limited. Research limitations/implications – The literature remains concentrated in manufacturing sectors and developed regions, limiting the generalizability of many conceptual frameworks. Additionally, methodological diversity remains low, with few studies employing advanced quantitative or hybrid approaches. Practical implications – The study provides insights for managers and practitioners on aligning NPD with supply chain strategies. It highlights the need for adaptable and resilient SCM configurations to support rapid, customer-focused product development. Originality/value – This review offers a comprehensive map of the current academic landscape on NPD in SCM, identifies methodological and thematic gaps, and provides a foundation for future cross-industry, multidisciplinary, and sustainability-oriented research.

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