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International Journal of Health, Economics, and Social Sciences (IJHESS)
Published by Universitas Muhammadiyah Palu
ISSN : -     EISSN : 26856689     DOI : 10.31934/ijhess
Core Subject : Economy, Health, Social,
Economics, Econometrics & Finance Public Health Social Sciences
nternational Journal of Health, Economics, and Social Sciences (IJHESS) is a peer-reviewed electronic international journal. This statement clarifies ethical behaviour of all parties involved in the act of publishing an article in this journal, including the author, the chief editor, the Editorial Board, the Peer-reviewer­­­­­ and the Publisher Universitas Muhammadiyah Palu. Aims and Scope International Journal of Health, Economics, and Social Sciences (IJHESS): Public health, economics, Anthropology, sociology, geography, history, environmental studies, business, administration, political science, cultural studies, ethnography.
Arjuna Subject : Umum - Umum
Articles 29 Documents
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Search results for , issue "Vol. 5 No. 3: July 2023" : 29 Documents clear
The Historicality and Purpose of Guardian Rules in Indonesian Islamic Family Legislation and Muslim Countries Ach Syaifur Rizal; Samsul Arifin; Mawardi
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 3: July 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i3.3866

Abstract

Marriage is one of the phases in life that a Muslim can live after finding his life partner. Marriage is not just lust, but establishes affection among families and creates peace in the family. If the family is peaceful and harmonious, a safe and secure family will be created. In a marriage, it is required to have a marriage guardian, whereas according to jumhur ulama, a marriage guardian is a condition and pillar of a valid marriage contract. If there is no marriage guardian, then the marriage is considered void. Meanwhile, other scholars argue that an adult woman may marry herself without having a marriage guardian, as long as she is married to a man who is equal (sekufu'). The two groups have the same clear foundation, both from the naqli argument and the aqli argument. In this debate, it is only limited to the debate of scholars, so researchers are interested in studying marriage guardians in the perspective of Indonesian state legislation and compared with the rules of world Muslim countries.
The Impact of Service Recovery on Customer Satisfaction at PT Andalas Citra Elektrindo Medan Erina Alimin; Eddy
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 3: July 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i3.3925

Abstract

The goal of service recovery is to address customer complaints, restore customer satisfaction and prevent customer exits. A successful service recovery has a positive impact on the overall satisfaction towards the company which ultimately leads to positive word-of-mouth and repeat purchase behaviour. After the service failure, service recovery should be done by the company in order to avoid the negative impacts of service failure on the customers. The process of service recovery is a part of quality management that intends to maintain business relationships with the customer. The process of service delivery has high chances to fail due to the presence of human element in it especially for company. The purpose of this research is to know whether service recovery has impact on customer satisfaction at PT Andalas Citra Elektrindo Medan. Research design used in this research is descriptive research design and correlational research design. Research methods which used are descriptive statistic analysis, validity and reliability test, normality test, coefficient correlation, coefficient of determinant, simple linear regression analysis and Z testing. The result of this research is the service recovery has impact on customer satisfaction at PT Andalas Citra Elektrindo. From Z test, it can be known that Zcount > Ztable. The coefficient of correlation value is 0.879. There is strong and positive relationship between service recovery and customer satisfaction in PT Andalas Citra Elektrindo. The coefficient of determination value is 77.2%. It means that 77.2% of customer satisfaction can be explained by service recovery in PT Andalas Citra Elektrindo. From result of regression analysis, it can obtain linear regression equation Y = 2.196 + 0.837 X. The increasing of 1 unit of the service recovery can make increasing of 0.837 unit of customer satisfaction. Most of respondent is disagree about the service recovery dimension in PT Andalas Citra Elektrindo. Most of respondent is disagree about the customer satisfaction dimension in PT Andalas Citra Elektrindo.
The Impact of Performance Appraisal on Employee Motivation at PT. Galatta Lestarindo Medan Bestadrian Prawiro Theng
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 3: July 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i3.3926

Abstract

The effect of performance appraisal process on employee motivation established that the system is important for employee motivation. Performance appraisal system has helped improve job performance at work. But so many company forget about how useful this system is, which lead to decrease of employee motivation, and PT. Galatta Lestarindo Medan also having this problem, such as high of turnover, it happened because the employees are unmotivated and unsatisfied to continue working in this company. The population that is used in the research is the total employees who are active working September 2015 in PT. Galatta Lestarindo Medan that are 37 people. The sampling technique is called as census sampling. Census sampling method is method which takes all the population as the sample. In analyzing questionnaires, the writer used validity test and reliability test, to analyze the data, use statistics, correlation test, determination test, linear regression, and hypothesis test. The correlation test shows that performance appraisal really have an impact through employees performance at PT. Galatta Lestarindo Medan, the result is positive and strong effect on employees’ performance at PT. Galatta Lestarindo Medan. zcount > ztable (5.16> 1.96), This means the Null hypothesis (Ho) is rejected and the alternative (Ha) is accepted.
The Influence of Service Quality Toward Customer Satisfaction at CV. Indako Trading Co, Medan Ika Puspa Satrianny; Benny Lim; Duffin; Eddy Gunawan
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 3: July 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i3.3927

Abstract

The increasing demand of servicing make CV. Indako Trading Co have problem in serve the servicing. The supply of seats isn’t enough for the customers who comes to get servicing. The service advisor is less knowledge, because when customer asked for advice about their motor problem, the service advisor only can reply “let’s the mechanic check the problem”. The next problem is their customer service, their customer service less responsive. The writer chooses the title : The Influence of Service Quality toward Customer Satisfaction at CV. Indako Trading Co, Medan. The writer will use the Parasuraman five service dimensions which are tangible, reliability, responsiveness, assurance, and empathy and Surachandar customer satisfaction dimensions which are core service, human element of service delivery, systematyzation of service delivery, tangibles of service, and social responsibility.The total population in CV. Indako Trading Co is 300 customers. The writer uses the Slovin sampling techniques with 5 % of error tolerate. The sample size is 171 customers. In analyzing data, the writer used some methods such as such as data descriptive, the validity test, the reliability test, the correlation test, the determination test, the linier regression, and the hypothesis test.From the result of coefficient correlation between variable x and variable y, resulted 0.75 which means the service quality has a strong relation (influence) toward the customer satisfaction at CV. Indako Trading Co, Medan. The percentage of service quality toward customer satisfaction is 56.25% and the remaining percentage of 43.75% were affected by other factor of product quality which was not discussed in this skripsi. From the calculation of hypothesis test, The zcount > z table, this means the Null hypothesis (Ho) is rejected and the alternative (Ha) is accepted. The Service quality influences customer satisfaction at CV. Indako Trading Co, Medan.
The Impact of Knowledge Sharing on Innovative Work Behavior at PT Sumatera Hakarindo Deli Serdang Felix Leonardi; Sri Aprianti Tarigan; Albert Tannadi
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 3: July 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i3.3933

Abstract

Human resource management plays a major role in the effectiveness of any organization. Employee innovativeness is engagement in innovative behaviors which includes behaviors related to the innovation process. The organizational innovation needs the knowledge sharing in the company. Knowledge sharing is considered an important process in an organization. Knowledge sharing plays an important role in creating innovation. The purpose of this research is to know whether there is the impact of knowledge sharing on innovative work behavior at PT Sumatera Hakarindo Deli Serdang. Research design used in this research is descriptive research design and correlational research design. Research methods which used are descriptive statistic analysis, validity and reliability test, normality test, coefficient correlation, coefficient of determinant, simple linear regression analysis and Z testing. The conclusion of this research is that knowledge sharing has significant impact on innovative work behavior at PT Sumatera Hakarindo Deli Serdang. Z test give result that Zcount (9.42) is higher than Ztable (1.96). Correlation value in 0.883 shows that there is strong positive relationship between knowledge sharing and innovative work behavior in PT Sumatera Hakarindo Deli Serdang. Coefficient of determination value in amount of 77.9% shows that the knowledge sharing has contribution on change of innovative work behavior in amount 77.9% while the remaining in 22.1% is contributed by other factor. The linear regression equation is Y = 2.798 + 1.497 X. Coefficient of regression in 2.798 shows that increasing of 1 unit knowledge sharing can make increasing of innovative work behavior in 2.798 unit. From respondent’s answer, it can be known that most of respondent is disagree about knowledge sharing and innovative work behavior dimension in PT Sumatera Hakarindo Deli Serdang. The company can increase the innovative work behavior with improving knowledge sharing.
The Analysis of Liquidity Ratio as Tool to Measure Financial Position in PT. Iplug Indonesia at Medan Stefvy; Deva Djohan
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 3: July 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i3.3934

Abstract

The objective of this research study is to know the financial position of PT. Iplug Indonesia, whether if the company can cover up their short term liabilities or not and if they can, how good they can in covering up their short term liabilities. In doing the research, the writer obtains the data from PT. Iplug Indonesia. The writer analyzes the data using descriptive method. Based on data collected, the writer calculated the liquidity ratio to know whether this company can cover up their short term liabilities or not. The writer calculated the liquidity ratio using three methods which is quick ratio, current ratio, and operating cash flow ratio from 2010 until 2014 in other to know can this company cover up their short term liabilities and how good they cover their short term liabilities. Based on data analysis, research data shows that the company has result of 1.05-1.33 in the 2010-2011 and decrease in year 2013-2014 with result of 1.16-1.02, shows that the company current assets is grow faster than their current liabilities while their current liabilities grow faster than their cash flow from operating. This thing makes the quick ratio and current ratio increased while operating cash flow ratio is decreased. Based on data research and analysis, the writer can conclude that the company can cover up their short term liabilities and they are consider good at covering their short term liabilities. But their must more focus on their cash flow from operating because if we look from operating cash flow ratio, it decreasing year by year and it will be not good for the company.
The Influence of Compensation Towards Employee Productivity at PT. Citra Jaya Nusantara Pekanbaru Hengky Kosasih; Susanto; Robin
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 3: July 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i3.3935

Abstract

PT. Citra Jaya Nusantara is company that run a business in property sector. This company has run its business in Pekanbaru for around two years. The main business is building shophouses. Employee productivity relates positively to the compensation system design of an enterprise. Since this is the key indicator of the selection of pay strategies, it should be highly valued. Compensation strategy is seen as one of the most important strategies in management function as it influences the productivity and growth of an organization. The objective of this research is to know the influence of compensation toward employee productivity at PT. Citra Jaya Nusantara Pekanbaru. Based on statistical calculation and analysis, the data is highly valid and the questionnaire is reliable. The Pearson correlation coefficient is 0,75 and the determination is 56%. This means that there are high and positive relation between compensation and employee productivity. Compensation influences employee productivity only for 56%, the other factors influence productivity for 44%. The linear regression equation of this variable is Y = 7,09 + 0,69X. The Zcount of this skripsi is 4,1983 and Ztable 1,96. Since Zcount > Ztable, hence Ha is accepted. This means that compensation influences employee productivity at PT. Citra Jaya Nusantara Pekanbaru.
The Role of BUMDES in Increasing Village Original Income and the Village Community Economy in Sigi Regency Umar; Rasmi Nur Anggraeni
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 3: July 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i3.3971

Abstract

This study aims to analyze the role of Bumdes in increasing village original income and the economy of rural communities in Sigi Regency. The research method uses a Community Based Research approach which is carried out in a qualitative descriptive manner. The research population is all Village-Owned Enterprises in Sigi Regency, while the research sample is determined by purposive sampling technique. Data collection techniques were carried out through observation, interviews, Focus Group Discussion (FGD), and data analysis techniques using qualitative analysis. The results showed that BUMDes could increase Village Original Income but not significantly, and BUMDes had not been able to improve the economy of rural communities. This is due to the limited capacity of human resources, small capital participation, and the type of business managed by BUMDes is still small in scale so that it has not opened up job opportunities for rural communities. Furthermore, the results of the research become the basis for the preparation of a follow-up plan in the form of developing human resource capacity, strengthening governance and management, financial management, and developing BUMDes business.
Analysis of Defense of Criminal Cases by Legal Aid Organizations (OBH) for the Poor as a Realization of Access to Justice Hermawan; Andi Fajar Yulianto; Benedictus Indra Cristyanto
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 3: July 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i3.3981

Abstract

Fulfillment of the right to legal aid for the poor is the establishment of rules that have legal consequences for Advocates or Legal Aid Organizations (OBH) to provide legal aid as a form of social and moral responsibility. Apart from that, to support the means and facilities for fair and equitable law enforcement, local governments are required to provide legal assistance so that the fulfillment of the right to legal aid for the poor is more guaranteed. Fulfillment of the right to legal aid to the poor in criminal cases is influenced by several factors, including Legal Aid Organizations (OBH), which are places of public defense. Advocates are parties who are directly involved in enforcing legal claims and professional obligations both in the field of litigation and non-litigation. The obligation to provide legal assistance is contained in the provisions of Article 22 paragraph (1) of Law Number 18 of 2003 concerning Advocates. In that article it is stated that Advocates are obliged to provide legal assistance free of charge to justice seekers who cannot afford it.

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