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International Journal of Social Service and Research
Published by Ridwan Institute
ISSN : 2807839X     EISSN : 28078691     DOI : 10.46799
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences
International Journal of Social Service and Research is a double-blind, peer-reviewed academic journal with open access to social and scientific fields. The journal is published monthly by Ridwan Institute. International Journal of Social Service and Research provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal, which can be examined empirically. The journal publishes research articles covering all aspects of Social Sciences, Contemporary Political Science, Educational Sciences, Religious Sciences, Economics, Engineering Sciences, Health Sciences and Design Arts Sciences.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 1,004 Documents
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ANALYSIS OF SERVICE QUALITY ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION AT THE X CLINIC LABORATORY IN PEMATANG SIANTAR Ramauli, Juliana; Sibarani, Mentiana
International Journal of Social Service and Research Vol. 4 No. 7 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i7.866

Abstract

The health industry in Indonesia faces a variety of complex and multidimensional challenges. In the face of fierce competition from hospitals that offer self-contained laboratory services and the development of infrastructure that facilitates access to more well-equipped healthcare facilities, it is important to understand how service quality affects customer satisfaction and loyalty. This study aims to explore the influence of Service Quality on Customer Satisfaction and Customer Loyalty at the X Clinical Laboratory in Pematang Siantar City, as well as to examine the role of customer satisfaction as a mediator. The results show that Service Quality has a significant positive influence on customer satisfaction (coefficient: 0.8825), indicating that an improvement in Service Quality will increase customer satisfaction. Based on these findings, the management of Clinical Laboratory X is advised to implement several strategies to improve service quality, customer satisfaction, and loyalty to remain the top choice.
POLITICAL IDENTITY IN THE 2024 ELECTIONS THROUGH SOCIAL MEDIA INSTAGRAM Puspita, Tina; Setyawan, Aldo; Prayogi, Shandy Fitro; Lestari, Aghnia Dian
International Journal of Social Service and Research Vol. 4 No. 9 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i9.867

Abstract

Social media has become a part of everyday life for people around the world, and the use of social media as a medium for information exchange has become an important part of political communication. This study aims to explore the political identity in the 2024 elections through social media Instagram. The study focuses on how political identities are shaped, communicated, and influenced via Instagram. This research uses a qualitative method by conducting interviews with informants and conducting observations through Instagram social media. This research contributes to the growing body of literature on digital political communication, highlighting the role of Instagram in the formation and expression of political identity, and offering practical implications for political campaigns and social media strategies in future elections.
BUSINESS DEVELOPMENT STRATEGY DESIGN USING TRIPLE LAYERED BUSINESS MODEL CANVAS (DESCRIPTIVE STUDY ON MDC COFFEE HOUSE) Pane, Vivi Andriani; Sirait, Tongam; Ramauli, Juliana
International Journal of Social Service and Research Vol. 4 No. 7 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i7.868

Abstract

This study aims to design the right strategy for MDC Coffee House in business development using the Triple Layered Business Model Canvas (TLBMC), as well as identify and analyze the key factors that support its sustainable business strategy. This study uses a qualitative approach to explore sustainable business strategies for the company, focusing on owners, employees, suppliers, and buyers. The results show that the use of TLBMC allows the company to design a more scientific and measurable business strategy, respond to market demands that are increasingly concerned about environmental and social issues, and strengthen its position as a leader in the sustainable coffee industry in Indonesia.
SEMIOTIC ANALYSIS OF BULLYING IN THE PYRAMID GAME SERIES ON SOCIAL MEDIA X Nurlatifah, Putri Indah; Zahra, Tineziany; Nurfalah, Farida
International Journal of Social Service and Research Vol. 4 No. 7 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i7.869

Abstract

Bullying is one of the social deviant behaviors that often occur in all environments, including schools. This study aims to determine the description of bullying and the meaning of signs contained in the series “Pyramid Game” on social media X through semiotics using Charles Sanders Pierce's theory. Each scene in this drama is decomposed into signs, objects, and interpretations that describe the dynamics of bullying behavior. The method used is descriptive qualitative, with a semiotic approach to analyze and explain how the meaning of signs regarding bullying occurs. The results of the analysis show various forms of bullying, ranging from physical violence, threats, sexual harassment, to social exclusion. Teachers have a major role in creating a safe, comfortable, and moral learning environment. Based on this research, it can be concluded that the importance of awareness and action to prevent and overcome bullying behavior, both in the school environment and society at large. Netizens responding to these scenes provide a deep understanding of the importance of awareness about negative behavior: bullying.
THE EFFECT OF CORPORATE SOCIAL RESPONSIBILITY & CAPITAL STRUCTURE ON COMPANY VALUE MODERATED PROFITABILITY AND FIRM SIZE Jesslyn, Claresta; Budidarma, I Gusti Agung Musa
International Journal of Social Service and Research Vol. 4 No. 8 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i8.872

Abstract

The purpose of this study is to analyze the influence of corporate social responsibility (CSR) and capital structure on company value with profitability and firm size as moderation variables. This study uses secondary data in the form of annual reports on the non-primary consumer, transportation, industrial, energy, health, and technology sectors listed on the Indonesia Stock Exchange in 2021 - 2023. The sample of companies studied is 154 companies with 462 data. The results show that the combination of independent variables, profitability as moderating variables, and the interaction of independently variable with moderation can affect the company's value by 71.79%. The significance values of CSRE, DAR, SIZE, CSR with firm size (CSRE x SIZE) and Capital Structure With Firm Size (DAR x SIZE) have values of 0.3724, 0.6024, 0,3405, 0.4334, and 0.6602 > 0.05. The combination of independently variables, profitability, and capital structures with firm sizes have values 0.1827, 0.3435, 0.4335, and 0.663, respectively. The impact of CSR on firm value is moderated by profitability, while firm size moderates the influence by capital structure. Furthermore, examining the role of different types of CRS activities or varying approaches to capital structure could provide insights into why certain strategies might succeed or fail in enhancing company value.
MAPPING THE TERRAIN OF TRANSFORMATIONAL LEADERSHIP, ORGANIZATIONAL COMMITMENT, AND EMPLOYEE ENGAGEMENT: A CONCEPTUAL FRAMEWORK Sariono, Endro; Sugiono, Edi; Hasanudin, Hasanudin
International Journal of Social Service and Research Vol. 4 No. 8 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i8.873

Abstract

Organizational commitment and transformational leadership play an important role in organizational success. This study explores the interrelationships between organizational commitment and employee engagement, highlighting their interconnected nature and implications for organizational effectiveness. A conceptual framework approach is used to map the interdependencies between transformational leaders, organizational commitment, and employees. Key findings and models from the selected studies are extracted to identify common themes and gaps. The conceptual framework aims to provide a foundational reference for future empirical studies and will assist practitioners in devising leadership strategies that effectively harness the potential of their workforce. The framework provides a comprehensive understanding of how leadership behaviors influence employees' emotional attachment to the organization and their subsequent engagement in their work roles.
THE ROLE OF KNOWLEDGE MANAGEMENT, INNOVATION, MOTIVATION AND JOB SATISFACTION IN IMPROVING EMPLOYEE PERFORMANCE (CASE: INDONESIA) Harmiko, Guntur Dian; Tanuwijaya, Justine; Gunawan, Andreas Wahyu
International Journal of Social Service and Research Vol. 4 No. 8 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i8.874

Abstract

The purpose of this study is to examine how knowledge management affects employee creativity, motivation, and work satisfaction in Indonesia's printing sector. In 2024, questionnaires were randomly delivered to PT Penerbit Erlangga Group Jakarta employees in order to gather cross-sectional data. In order to investigate a particular population or sample, data were gathered using a quantitative approach based on positivism. Research tools were used to collect data, which were then statistically evaluated to test hypotheses. The findings indicate that while knowledge management has no detrimental effects on employee performance, it does have a favorable impact on employees' motivation, creativity, and job satisfaction in Indonesia's printing industry. Furthermore, employee performance is not positively impacted by innovation, but it is positively impacted by job satisfaction and motivation. The managerial ramifications of these results underscore how critical it is for printing companies to concentrate on initiatives that raise employee engagement and satisfaction, foster innovation, and enhance staff knowledge and abilities.
MUSRENBANG: COLLABORATION BETWEEN VILLAGE GOVERNMENT AND STAKEHOLDERS TO OPTIMIZE VILLAGE DEVELOPMENT Hindratma, Deffy May; Suryati, Iis; Hendrawan, Ruli; Khumayah, Siti; Wulandari, Sri
International Journal of Social Service and Research Vol. 4 No. 9 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i9.875

Abstract

Regional Development is a National Priority (PN) in 2024 which aims to reduce inequality and ensure equity. One of the important stages in regional development is the Village Development Planning Conference (Musrenbang) which aims to prepare a development plan in a but-up and participatory manner by involving various stakeholders in the village. The purpose of this study is to analyze the collaboration between the Village Government and stakeholders in the Village Musrenbang by referring to the collaboration framework from Thomson and Perry. This study uses a qualitative method with data collection techniques from observation, interviews and documentation. The results of the study show that collaboration between the Village Government and stakeholders in the Village in Kuningan Regency is optimal in all dimensions of collaboration presented by Thompson and Perry. Other findings from the study show that collaboration in planning can increase public trust in the Government and can encourage innovation in Village Development. The things that are lacking in the implementation of the Village Musrenbang in Kuningan Regency are the absence of special regulations from the Regional Government related to collaboration between the Village Government and stakeholders, there is still egocentric between the Executive and the Legislature regarding the proposed activities to be realized and the problem of budget limitations to accommodate all proposals in the Regional Revenue and Expenditure Budget (APBD).
LINEARITY OF SERVICE QUALITY AND PUBLIC SATISFACTION IN GOVERNMENT HOSPITALS Susanti, Andhini Indah; Ikawati, Fina; Husniati, Meylina; Aisah, Iis; Siswoyo, Mukarto; Khumayah, Siti
International Journal of Social Service and Research Vol. 4 No. 9 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i9.878

Abstract

This study aims to analyze the relationship between service quality and community satisfaction in the outpatient installation of Kuningan Hospital. The research was carried out in May 2024 using a narrative descriptive method. Data collection was conducted using interviews, observations, and documentation. The results of the research show that there is a significant difference in perceptions related to the quality of health services. The quality of administrative services was considered very satisfactory by most of the informants. The tangible dimension of the installation was considered satisfactory. In the responsiveness dimension, it was found that officers showed a high level of professionalism and responsiveness in providing the needed help and information. The assurance dimension showed that informants appreciated accurate information and professionalism of officers. The findings of the study could inform strategies to enhance service delivery and meet the public's expectations more effectively.
COMPARATIVE ANALYSIS OF MULTI-CRITERIA DECISION MAKING METHODS IN DETERMINING REDD+ PROJECT LOCATION Irawan, Aditya Putra; Surendro, Kridanto
International Journal of Social Service and Research Vol. 4 No. 8 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i8.879

Abstract

The Reducing Emissions from Deforestation and Forest Degradation (REDD+) mechanism is aimed at reducing global greenhouse gas (GHG) emissions. This study aims to develop a multi-criteria decision-making (MCDM) model specifically designed to prioritize locations for REDD + projects. The proposed research design focuses on developing a MCDM framework for determining the priority locations for projects using criteria such as climate impact reduction, contributions to local communities, and biodiversity conservation. The study utilized the Analytic Hierarchy Process (AHP), Simple Additive Weighting (SAW), Weighted Product Method (WPM), Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) to determine the prioritization of alternatives based on compromise solutions. The success of this research demonstrates that a systematic approach to determining priority locations can be effectively carried out using MCIM. This research is expected to aid policymakers and stakeholders in making more informed and effective decisions for environmental conservation and climate change mitigation.

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