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International Journal of Social Service and Research
Published by Ridwan Institute
ISSN : 2807839X     EISSN : 28078691     DOI : 10.46799
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences
International Journal of Social Service and Research is a double-blind, peer-reviewed academic journal with open access to social and scientific fields. The journal is published monthly by Ridwan Institute. International Journal of Social Service and Research provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal, which can be examined empirically. The journal publishes research articles covering all aspects of Social Sciences, Contemporary Political Science, Educational Sciences, Religious Sciences, Economics, Engineering Sciences, Health Sciences and Design Arts Sciences.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 1,004 Documents
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MARKET REACTIONS TO BOYCOTT ANNOUNCEMENTS: ANALYZING THE IMPACT ON TARGETED COMPANIES IN INDONESIA Avianuari, Fanny; Hendranastiti, Nur Dhani
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.1026

Abstract

This research aims to examine the changes in abnormal returns (AR) and trading volume activity (TVA) before and after the announcement of MUI Fatwa Number 83 of 2023, which targets companies for boycott due to their alleged affiliation with Israel. This study employed an event study approach, using a 5-day event window, 10-day event window, 20-day event window and 30-day event window before and after the Fatwa's announcement to measure abnormal returns and trading volume activity. The analysis began by examining the normality of the data to determine whether it was normally distributed. For normally distributed data, a Paired Sample T-test was used, while the Wilcoxon Signed Rank test was applied to non-normally distributed data. The analysis reveals a significant difference in AR during the initial 5-day window, indicating a strong short-term market reaction driven by investor sentiment and uncertainty. However, for longer windows (10, 20, and 30 days), no significant differences in AR were found, suggesting that the market stabilized as new information was absorbed, consistent with the Efficient Market Hypothesis (EMH) by Eugene Fama (1970). Conversely, TVA showed significant increases across all event windows, indicating sustained investor interest and heightened trading activity. This suggests that while the impact on stock prices was short-lived, the boycott had a lasting influence on trading volume, reflecting continued portfolio adjustments.
THE MEDIATING ROLE OF EMOTIONAL SATISFACTION AND PATIENT TRUST IN THE RELATIONSHIP BETWEEN SERVICE QUALITY AND REVISIT INTENTION Hasanah, Ratu Ina; Meutia, Meutia; Lutfi, Lutfi
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.1037

Abstract

Revisit intention is an interesting issue in the field of marketing and is important in the service industry because maintaining customer loyalty in the long term is the success key of a business. Measuring and predicting revisit intention is considered as one of the important indicators of the achievement of service companies. This study aims to investigate the effects of service quality on the revisit intention of patients to hospitals, as well as the mediating role of emotional satisfaction and patient trust on the relationship between service quality and revisit intention. The sample used in this study amounted to 200 respondents who were patients with non BPJS Health insurance who visited at least three times in 2021-2023. The sampling technique in this study used non probability sampling technique (purposive sampling). The method used in this study is Structural Equation Modeling (SEM) and using smart PLS 3.2.9 software. The findings of this study shows that service quality does not have a direct impact on revisit intention of non-BPJS Health patients, but rather an indirect impact through emotional satisfaction and patient trust. Emotional satisfaction mediates the relationship between service quality and revisit intention, while patient trust also plays a role. Based on the analysis of mediation influence, emotional satisfaction and patient trust play a role in full mediation (indirect-only).
INSTAGRAM @ INDONESIABAIK.ID ACCOUNT MANAGEMENT STRATEGY AS A MEDIUM FOR DISSEMINATING PUBLIC INFORMATION Larasati, Sri Dewi; Kartikawati, Dwi
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.1039

Abstract

Social media is a platform that allows users to engage in interaction, collaboration, and the formation of virtual social communities. Social media plays an important role in the dissemination of information. This research aims to study how to manage Instagram accounts owned by the Indonesian government, namely, Indonesian accounts belonging to Kominfo. The research uses a qualitative approach to gather in-depth narratives and detailed accounts from informants. The data was collected through interviews, observations, and literature studies. Finally, the data was interpreted to answer the research questions and provide meaningful insights. This study contributes to understanding the effective management of social media platforms, specifically Instagram, as a tool for disseminating public information. The study provides insights into strategies and practices that can optimize social media usage for public communication, enhancing engagement, information accessibility, and public awareness. This could provide further insights into optimizing social media strategies for public information dissemination.
THE EFFECT OF USING ENGLISH ON PERFORMANCE IN THE OFFICE FIELD Ernawati, Eka Yuniar; Widiastuti, Widiastuti; Harun, Yessy; Biduri, Febi Nur
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.1047

Abstract

This study examines the influence of English proficiency on performance in the office sector in the context of globalization. The ability to communicate in English is essential in an office environment that frequently interacts with business partners from different cultural backgrounds. English proficiency helps employees understand and use office technology whose instruction is in English, as well as facilitate effective cross-cultural communication. This study uses a descriptive and experimental approach, involving 36 respondents from various institutions. The results of the analysis showed that the use of English significantly improved office performance, with the average score of English use reaching 18.89 out of 25 and office performance of 28.92 out of 40. Regression analysis showed a strong positive relationship between English language use and office performance, with each increase in English language use improving office performance. In conclusion, improving English proficiency in the office environment is very effective in improving individual and organizational performance, so workplace English training programs are an important strategy to face the challenges of globalization and changes in the business world.
PREDICTIVE POLICING BY BHABINKAMTIBMAS AS A SOLUTION TO ADDRESS CRIMINALITY IN CILEMPUNG VILLAGE, PASIRJAYA, KARAWANG Sucita, Novia; Nita, Surya; Muriman, Chairul
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.1048

Abstract

The Karawang Regency faces a significant increase in the number of crimes, being a major concern due to its disruptive impact on the community as well as serious challenges for law enforcement and local governments. In order to respond to the various problems faced by Bhabinkamtibmas in the field, support and strengthening are needed with the right policing program. The research contributes to the field of public security by introducing a Predictive Policing framework tailored to the needs of Cilempung Village, Karawang, utilizing information technology and data analysis to identify crime patterns and predict potential crimes. The study provides insights into the factors influencing crime rates and offers practical strategies for implementing predictive polcing in local communities, ultimately aiming to enhance public safety and maintain social order.
ENHANCING REPEAT PURCHASE INTENTION (ZALORA INDONESIA ON GEN Y) THROUGH E-SERVICE QUALITY, ETRUST, AND MODERATING ROLE OF PRIOR ONLINE EXPERIENCE Mariana, Rika; Taufik, Taufik; Lutfi, Lutfi
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.1049

Abstract

E-commerce has emerged as one of the most developed sectors in the nation's digital economy, consisting of many transactions conducted over the internet, referred to as online sales and purchases. The fundamental success of an e-commerce comes from the results of the sales transactions carried out by consumers, therefore it is essential to convert prospective consumers into buyers who are motivated to conduct repeat purchases, which is the key to achievement in purchasing online, ensuring all businesses carries out various strategies by providing excellent service quality to create satisfaction and keep consumers loyal consequently to encourage repeat purchases. This research contributes to the understanding of how the factors or factors influence consumer behavior, specifically in the context of repeat purchase intention on ecommerce platforms like Zalora Indonesia. The study uses SEM-PLS (SmartPLS 3.0 software) and carried out through three stages, Outer model, Inner model, and hypothesis which inclusive direct and indirect effects. The measurement results show that the variables or factors generate positive and significant hypotheses about repeat purchase intentions, with the exception of the prior online experience variable, which produces negative results concerning the correlation between e service quality and repeat purchase intent, as evidenced by the classification of moderators, which serves as a predictor variable (Predictor Moderation). The study provides managerial implications for the city of Cilegon (particularly among Gen Millennials) to increase Repeat Purchase Intention in order to compete more effectively, especially against Shopee and Tokopedia.
THE INFLUENCE OF SERVICE QUALITY, PRICE PERCEPTION, AND PRODUCT QUALITY FROM PT KERETA API INDONESIA (PERSERO) ON CUSTOMER SATISFACTION AT PT BUKIT ASAM, TBK Saputra, Mohammad Reza; Widiyanti, Marlina; Shihab, Muchsin Saggaff; Maulana, Ahmad
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.1066

Abstract

This study examines the factors influencing customer satisfaction of PT Bukit Asam, Tbk regarding the services and products provided by PT Kereta Api Indonesia (Persero) for coal transportation. Customer satisfaction is analyzed based on three key factors: service quality, price perception, and product quality, specifically in transporting coal from the Tanjung Enim Mining Unit to Tarahan Port and Kertapati Pier, which accounted for 32,423,156 tons transported in 2023. The research findings indicate that all three factors—service quality, price perception, and product quality—have a positive and significant effect on customer satisfaction. The contribution of this research is twofold: it provides insights into the direct impact of these factors on corporate customer satisfaction and offers practical recommendations for PT Kereta Api Indonesia (Persero) to enhance its service performance, thereby improving its competitiveness in Indonesia's transportation and logistics sector. Future research could focus on additional factors, such as technological innovation and environmental sustainability, and investigate their influence on customer satisfaction across different industries or regions, offering broader insights into service quality improvement in the logistics industry.
APPLICATION OF BEHAVIORAL ACCOUNTING: HEURISTIC THINKING IN INVESTMENT DECISION-MAKING BY CRYPTOCURRENCY INVESTORS Jonnie, Jonnie; Soeherman, Bonnie
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.1067

Abstract

This study aims to examine the impact of heuristic involvement on the behavior and decisions of cryptocurrency investors. The study employs an interpretivism paradigm with a qualitative approach to understand the perspectives of both beginner and experienced cryptocurrency investors, using interviews, observations, and document analysis. Four cryptocurrency investors participated in the study. Interviews were conducted three times a week, while observations followed a semi-structured format to gather in-depth insights from four investors. Document analysis complemented the findings by reviewing relevant literature on the impact on investment behavior. Data collection included non-participant observations of investor behavior and decision-making habits, interviews that explored the factors influencing these decisions, and an analysis of documents, including previous research on heurism biases. Heuristic representativeness is a useful tool to predict the development of cryptocurrencies in the long term to a certain extent.
DEVELOPING A COMPETITIVE REWARD SYSTEM TO ATTRACT QUALIFIED TEACHERS Rotty, Viktory N.J.; Sumual, Tinneke; Lumapouw, Harol
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.1069

Abstract

The quality of education plays an important role in determining educational outcomes, as competent and dedicated educators are able to provide effective teaching, motivate students, and help them reach their full potential. However, in many countries, including Indonesia, there are still challenges in attracting and retaining quality educators. Therefore, it is important for educational institutions to formulate a reward system that is not only financially competitive, but also includes non-financial aspects that can improve the satisfaction and motivation of educators. This study employs a descriptive qualitative approach. Data collection was conducted through a literature review, focusing on relevant written sources such as books, journal articles, research reports, theses, and dissertations. Data analysis was conducted using triangulation to compare and confirm information from various sources, providing a more comprehensive and reliable understanding of the topic being studied. The results show that the development of a competitive reward system is critical to attracting quality educators, who are key to improving the quality of educational education. Education institutions can create an atmosphere that supports the improvement of teaching quality and education as a whole by implementing a balanced reward system and considering feedback from educators.
TABARRUJ: SAYYID QUTHB'S PERSPECTIVE IN TAFSIR FI ZHILAL AL-QUR’AN Murni, Murni; M., M. Ghalib; Mahfudz, Muhsin; Firdauz, Firdauz
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.1076

Abstract

This study focuses on the concept of Tabarruj as interpreted by Sayyid Quthb in his Tafsir fi Zhilal al-Qur’an. The research explores the essence, existence, and impact of Tabarruj from Quthb's perspective, offering an in-depth analysis of how this concept is related to faith, social behavior, and gender roles in Islam. The essence of Tabarruj is linked to the weakening of faith and human morality, influenced by destructive social environments, and the fading of one's spiritual essence. Its existence manifests in specific behaviors, particularly among women, such as leaving the house without necessity, excessive social interaction with men, flirtatious behavior, and immodest dress. The study identifies significant impacts of Tabarruj, including the rise of social ills, the erosion of women's dignity, and the diminishing blessings of Allah in human life. The research contributes to the scholarly understanding of Islamic teachings on modesty, faith, and gender by examining Quthb’s interpretation of Tabarruj and its relevance to contemporary issues. Future research could compare Quthb’s views on Tabarruj with modern interpretations of modesty across different cultural and historical contexts, as well as examine the influence of digital and social media on the concept of Tabarruj among younger generations in Muslim societies.

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