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Kontigensi: Jurnal Ilmiah Manajemen
Published by Universitas Pasundan
ISSN : 20884877     EISSN : 25280139     DOI : -
Core Subject : Economy, Science, Education, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences
The scope of Kontigensi: Jurnal Ilmiah Manajemen journal covering the field Business and Management. Topic related to these fields can be Business and Management, entrepreneurship, finance, and financial services, human resource management, marketing, industrial relations, insurance, intellectual property management, international business, logistics, management information systems, management and communication, management, and strategy, marketing, production, operations and manufacturing management, public and non-profit management, quality control, taxation management, technological change, and other related topics. Research articles, conceptual papers, case studies, and all of the aspects are acceptable.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 453 Documents
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The Effect of Leadership and Motivation on Employee Performance at the Tamansari District Office, West Jakarta Administration Erlita Kurniawaty; Subarto Subarto
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 2 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i2.186

Abstract

The purpose of this study was to determine the effect of leadership on performance, the influence of leadership on performance, and the influence of leadership and motivation together on employee performance at the Tamansari District Office, West Jakarta. The research method used in this research is descriptive with a quantitative approach, namely by describing the condition of the respondents and research variables. The population in this study were all employees at the Tamansari District Office, West Jakarta. The sample used was 128 respondents with a simple random sampling technique using the Slovin formula. The data analysis technique uses the Validity Test, Reliability Test, Classical Assumption Test, and Multiple Regression through the Coefficient of Determination (R2), t-test, and F-test. The hypothesis test of the results of this study is that leadership has a positive and significant effect on employee performance by 45%. Partially tested the hypothesis obtained t count > t table or (10.133 > 1.657), so that HO is rejected and H1 is accepted, meaning that there is a positive and significant influence between leadership and on the performance of employees at the Tamansari District Office, West Jakarta. Motivation has a positive and significant effect on employee performance by 45.7%. Partially test the hypothesis obtained t arithmetic > t table or (10.261 > 1.657) so that Ho is rejected and H2 is accepted, meaning that there is a positive and significant influence between motivation on employee performance at the Tamansari District Office, West Jakarta. Simultaneous hypothesis testing of leadership and motivation has a positive and significant effect on employee performance with a coefficient of determination of 53.6%, while other factors influence the remaining 46.4%. The calculated F value obtains hypothesis testing> F table or (105.298 > 2.680); thus, Ho is rejected, and H3 is accepted. It means that there is a simultaneous positive and significant influence between leadership and motivation on employee performance at the Tamansari District Office, West Jakarta City
Analysis of the Relationship between Technology Awareness and Career Opportunities in Metland Tourism Vocational High School Students Nurul Sukma Lestari; Dendy Rosman; Farah Levyta
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 2 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i2.188

Abstract

With the industrial revolution 4.0, the use of advanced technology based on artificial intelligence has begun to be implemented by business people in the tourism industry, especially in the hotel sector. Although it has many advantages, the use of Robots, AI, Service Automation (RAISA) also impacts employees, one of which is the fear of losing opportunities and job opportunities. Therefore, this study examines the relationship between awareness of the use of RAISA and perceptions of future career opportunities. This research focuses on Vocational High School (SMK) students because they are potential workers in this industry in the future. This study uses quantitative methods. 247 SMK students participated in this research by filling out a survey questionnaire that was distributed to them. This study found a positive and significant relationship between awareness of RAISA and perceptions of future career opportunities. The study results are expected to contribute to the literature in the field of human resource management.
The Role of Support From Supervisors and Co-Workers on Financial Service Marketing Agents’ Performance in The Aspects of Work Motivation and Satisfaction Rafiqah Saputri Abdullatif; Rina Anindita
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 2 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i2.190

Abstract

The barrier between employees, or the barrier between employees and supervisors in the marketing agency context has been a serious issue that causes detrimental consequences, such as demotivation, degrading productivity, and reduced work performance among employees. The importance of the supervisor and co-worker support has now become a crucial topic, as it is proven to be advantageous for organizations. This research was conducted using questionnaires back in December 2019 until January 2020, in which the respondents consisted of 230 marketing agencies of financial services in DKI Jakarta. The data was analyzed using Structural Equation Model (SEM). There are some significant results in this research. Firstly, there is an association between supervisor support and employee motivation. Secondly, there is an association between co-worker support and work motivation. Next, there is an association between co-worker support and job satisfaction. Fourth, there is an association between work motivation and job satisfaction. Moreover, there is an association between work motivation and employee performance. Lastly, there is an association between job satisfaction and employee performance. However, there is no significant association between supervisor support and job satisfaction.
The Role of Job Characteristics, Empowerment and Promotion for Job Satisfaction Siti Djamilah; Surenggono Surenggono
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 2 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i2.191

Abstract

Job satisfaction is important because it can form an atmosphere of togetherness, a healthy organizational climate and high morale. Thus the goals of an organization can be achieved. To create job satisfaction, it is necessary to design a job using a job characteristics model called the job characteristics theory. In addition, empowerment and promotion are needed. This study aimed to examine the effect of job characteristics, empowerment, and promotion on job satisfaction. The sample of this research is students who are already working, employees and lecturers of the Faculty of Economics and Business, Universitas Wijaya Kusuma Surabaya, with the following criteria: at least they have worked in the same place for two years. The sample size is 109 people. The analysis technique used is multiple linear regression. Before testing the hypothesis, the validity and reliability tests are first carried out. The results of the validity and reliability test show valid and reliable results. The results of hypothesis testing indicate that job characteristics and job promotions have a significant effect on job satisfaction, while empowerment has no significant effect on job satisfaction. Therefore, companies/agencies need to improve job characteristics through intensive and varied training so that employee skills vary and provide fair and open promotions. To increase empowerment, it is necessary to give responsibility and authority to workers to make decisions. The results of the validity and reliability test show valid and reliable results.
The Effect of Product Development and Product Quality on Consumer Satisfaction at PT. Langgeng Perkasa in Cikarang Iyus Rustandi
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 2 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i2.192

Abstract

This study aims to determine the effect of product development and product quality on consumer satisfaction at PT. Langgeng Perkasa in Cikarang. The method used is explanatory research with analytical techniques using statistical analysis with regression, correlation, determination and hypothesis testing. The result of this research is that product development has a significant effect on customer satisfaction by 45.2%, hypothesis testing is obtained t count > t table or (8.809 > 1.986). Product quality significantly affects consumer satisfaction by 41.4%; hypothesis testing is obtained t count > t table or (8,153 > 1,986). Product development and product quality simultaneously significantly affect consumer satisfaction with the regression equation Y = 10.689 + 0.393X1 + 0.345X2. The contribution of influence is 52.1%.
The Effect of Service Quality and Delivery Service on Consumer Satisfaction at Pizza Hut Paramount Bintaro Branch Tita Setiawati
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 2 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i2.193

Abstract

This study aims to determine service quality and delivery service on customer satisfaction at Pizza Hut Paramount Bintaro Branch. The method used is explanatory research with analytical techniques using statistical analysis with regression, correlation, determination, and hypothesis testing. This study shows that the quality of service significantly affects customer satisfaction by 45.0%, hypothesis testing is obtained t count > t table or (7.062 > 2,000). Delivery service significantly affects consumer satisfaction by 50.8%; hypothesis testing is obtained t count > t table or (7,942 > 2,000). Service quality and delivery service simultaneously significantly affect customer satisfaction with the regression equation Y = 5.789 + 0.368X1 + 0.501X2. The contribution of influence is 63.6%.
The Influence of Transformational Leadership, Career Development and Work Ethic on Job Satisfaction with an Impact on Employee Performance at the Tangerang DPRD Secretariat Hamsinah Hamsinah
Kontigensi : Jurnal Ilmiah Manajemen Vol 8 No 2 (2020): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v8i2.195

Abstract

This study aims to determine the effect of transformational leadership, career development, and work ethic on job satisfaction, impacting employee performance at the Tangerang DPRD Secretariat. The method used is explanatory research with a sample of 125 respondents. The analysis technique uses statistical analysis with regression testing, coefficient of determination, and hypothesis testing. The results of this study Transformational Leadership has a significant effect on job satisfaction by 26.8%; hypothesis testing obtained a significance of 0.000 <0.05. Career development significantly affects job satisfaction by 40.2%; hypothesis testing obtained a significance of 0.000 <0.05. Work ethic significantly affects job satisfaction by 28.1%; hypothesis testing obtained a significance of 0.000 <0.05.
Positioning Strategy Through PIB Achieving Tourist Satisfaction With Creative Economy In Kartika Jaya Kendal Village Nina Mistriani; Ray Octafian; Idah Kusuma Dewi
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 2 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i2.198

Abstract

This study aims to find out how the destination business is to place he is always in the minds of consumers so that perceptions are different from competitors. This strategy to get achieve customer satisfaction in the long term, therefore it is needed PIB approach that is strung through the creative economy to achieve communicating uniqueness of the destination. This research was conducted in Kartikajaya Village in Kendal, Central Java. Source The data of this research are primary and secondary data. This research was obtained through interviews directly and filling out the questionnaire using the google form to strengthen the result data study. The principle of data collection is to reveal the variables to be studied. Method data collection through direct observation to the field, interviews, questionnaires. This research is an action research panel of previous researchers where a potential study model was found the attractiveness of the creative economy has strength in tourism development, and then followed by the importance of building a positioning strategy with a PIB approach (Positioning-Image-Branding) where 3 related concepts are united with the creative economy in marketing strategy. Indonesia has designated Kendal as a Special Economic Zone (SEZ). With With this status, investors are increasingly interested in developing their business in the Kendal SEZ. By because it will certainly have an impact on the development of the creative economy in the surrounding area Kendal, especially Kartika Jaya Village, has opportunities for economic development that will can contribute to the country's foreign exchange through its tourism programs. Data source Government, community organizations, local communities, and tourists. Research output, a document that reviews the potential of the destination, describes a list of attractions (for mapping potential), competitive analysis, including situation analysis. The document is the basis to start brand development. Furthermore, the imaging (image) of tourist destinations is agreed upon This in turn strengthens its brand positioning among the local community and the market. Process branding involves all individuals/institutions in the tourism industry to identify themselves with the brand to be established, so that local stakeholders become guard of the brand development process.
Effect Of E-Service Quality And Online Review on Guest Satisfaction at Virtual Hotel Operator in The City Of Semarang Tuwuh Adhistyo; Wenefrida Ardhian Ayu Hardiani; Mukhamad Kholil Aswan
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 2 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i2.199

Abstract

This study aims to find out how the destination business is to place he is always in the minds of consumers so that perceptions are different from competitors. This strategy to get achieve customer satisfaction in the long term, therefore it is needed PIB approach that is strung through the creative economy to achieve communicating uniqueness of the destination. This research was conducted in Kartikajaya Village in Kendal, Central Java. Source The data of this research are primary and secondary data. This research was obtained through interviews directly and filling out the questionnaire using the google form to strengthen the result data study. The principle of data collection is to reveal the variables to be studied. Method data collection through direct observation to the field, interviews, questionnaires. This research is an action research panel of previous researchers where a potential study model was found the attractiveness of the creative economy has strength in tourism development, and then followed by the importance of building a positioning strategy with a PIB approach (Positioning-Image-Branding) where 3 related concepts are united with the creative economy in marketing strategy. Indonesia has designated Kendal as a Special Economic Zone (SEZ). With With this status, investors are increasingly interested in developing their business in the Kendal SEZ. By because it will certainly have an impact on the development of the creative economy in the surrounding area Kendal, especially Kartika Jaya Village, has opportunities for economic development that will can contribute to the country's foreign exchange through its tourism programs. Data source Government, community organizations, local communities, and tourists. Research output, a document that reviews the potential of the destination, describes a list of attractions (for mapping potential), competitive analysis, including situation analysis. The document is the basis to start brand development. Furthermore, the imaging (image) of tourist destinations is agreed upon This in turn strengthens its brand positioning among the local community and the market. Process branding involves all individuals/institutions in the tourism industry to identify themselves with the brand to be established, so that local stakeholders become guard of the brand development process.
The Effect of Customer Trust and Service Quality on Online Transportation Consumer Satisfaction on Stiami Institute Students Siti Aisah; Resista Vikaliana; Eman Sulaeman Nasim
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 2 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i2.200

Abstract

This study aims to determine the effect of customer trust and service quality on consumer satisfaction of online grab transportation among students of the Stiami Institute. The population in this study were some students of the Stiami Institute with a total sample of 145 respondents who were selected using the accidental sampling technique. Data was collected through questionnaires in which each respondent was given 29 questions. Based on hypothesis testing using t-test, it is known that customer trust and service quality have a significant effect on customer satisfaction. Based on the results of the f test, it is known that all the independent variables in this study have a significant effect on consumer satisfaction. R Square value of 0

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