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Jonhariono Sihotang
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ProBisnis : Jurnal Manajemen
Published by Lembaga Riset, Publikasi dan Konsultasi JONHARIONO
ISSN : 20867654     EISSN : 28087240     DOI : 10.62398
Core Subject : Economy, Humanities, Science, Social, Engineering,
Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences
ProBisnis: The Management Journal was previously published in print, then in 2020 it was changed to online. This journal has ISSN: 2086-7654( Print) and ISSN: 2808-7240(Online). The scope of this journal is Economics, Management, Marketing, Strategic Management, Entrepreneurship, Leadership etc.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 70 Documents
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Search results for , issue "Vol. 16 No. 5 (2025): October: Management Science" : 70 Documents clear
Analisis Pengaruh dana Anggaran Pendapatan dan Belanja Daerah (APBD) terhadap IPM dan Pertumbuhan Ekonomi di Wilayah Kep. Bangka Belitung Afwa, Nurul; Putri, Sinditya; Hera , Hera; Sianturi, Marta Ria Br.; Putra, Agung Rizki
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Penelitian ini bertujuan untuk menganalisis bagaimana alokasi dana Anggaran Pendapatan dan Belanja Daerah (APBD) mempengaruhi Indeks Pembangunan Manusia (IPM) dan Pertumbuhan ekonomi di Provinsi Kepulauan Bangka Belitung pada tahun 2013-2023. Penelitian ini menerapkan metode penelitian kuantitatif dengan pendekatan asosiatif Untuk menguji hubungan antara variabel variabel bebas yaitu dana APBD (X) terhadap dua variabel terikat, yaitu ipm (Y1) dan pertumbuhan ekonomi (Y2). Data yang digunakan adalah data sekunder yang berbentuk time series yang didapatkan dari Badan Pusat Statistik (bps) Bangka Belitung. Analisis data dilakukan menggunakan regresi linier sederhana, dengan pengujian deskriptif, uji ANOVA, koefisien determinasi (R²), dan uji multikolinearitas. Hasil penelitian menunjukkan bahwa dana apbd berpengaruh positif dan signifikan terhadap ipm ,namun tidak berpengaruh secara signifikan terhadap pertumbuhan ekonomi. Penelitian ini menunjukkan bahwa alokasi dana apbd lebih efektif dalam meningkatkan kualitas hidup masyarakat dibandingkan dengan mendorong pertumbuhan ekonomi secara langsung.
A Preliminary Study on the Impact of Passion and Financial Literacy on Pet Shop Business Performance Rahman, Iradah; Sugangga, Rayyan; Santoso, Syahana Revi
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This qualitative case study explores the influence of financial literacy and entrepreneurial passion on the success of a micro pet shop business. Data were collected through an in-depth interview with the business owner to understand how internal factors shape financial behavior and business outcomes. The findings highlight that a strong emotional attachment to the business enhances the practical application of financial and digital competencies. Financial literacy is reflected in disciplined behaviors such as budgeting, saving, and making informed financial decisions, while digital literacy supports customer interaction and operational effectiveness. Together, these capabilities contribute to improvements in profit, capital growth, and market expansion. The study suggests that in niche sectors like pet retail, the integration of passion, financial knowledge, and digital skills is crucial for long-term sustainability. As an initial investigation, this research offers a foundation for broader studies involving more diverse MSME participants.
The Impact of Using Chatbots in Improving Customer Service in The E-commerce Industry Wakhidatus Solikhah, Efa; Ngetich, Brian Kiprop
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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The advancement of digital technology has encouraged e-commerce industry players to adopt artificial intelligence-based innovations, one of which is chatbots, as a strategy to improve the quality of customer service. This study aims to analyze the impact of using chatbots on customer satisfaction, service effectiveness, and user loyalty in the e-commerce sector. The method used is quantitative with a survey approach to 120 respondents who are active users of e-commerce platforms in Indonesia. The results of the study show that the use of chatbots significantly increases the speed of response, 24/7 service availability, and ease of access to information which has a positive impact on customer satisfaction. In addition, chatbots also contribute to increasing operational efficiency and reducing the workload of conventional customer service. However, the limitations of chatbots in handling complex problems are still an obstacle that affects user perceptions of service personalization. These findings provide important implications for e-commerce managers to continue to develop more adaptive, responsive, and humane chatbot features in order to improve the quality of interactions with customers in a sustainable manner.
The Effect of Customer Satisfaction on La Sabelle Customer Loyalty in Palembang in The Period Of 2025 Raihani, Adelia Tsafa
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

The purpose of this study is to analyze the influence of customer satisfaction on La Sabelle customer loyalty in Palembang both partially and simultaneously. The method in this study uses descriptive quantitative with 71 respondents loyal La Sabelle customers. The sampling technique uses nonprobability sampling with purposive sampling method and uses SPSS version 26. The results of this study indicate that the partial test (t test) customer satisfaction variables have a positive and significant effect on customer loyalty. Simultaneous test (F test) customer satisfaction variables have a positive and significant effect on customer loyalty.
The Effect of Competence and Compensation on Employee Performance at the Amandraya Community Health Center, Mediated by Job Satisfaction Laia, Ariston; Halawa, Odaligoziduhu; Bate'e, Maria Magdalena; Telaumbanua, Eliagus
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This research is motivated by the crucial role of employee performance in achieving organizational goals, particularly in the health sector. Initial observations revealed that the performance of employees at the Amandraya Community Health Center was suboptimal, potentially due to low job satisfaction. This study aims to examine the influence of competence and compensation on employee performance, with job satisfaction as a mediating variable, and to provide recommendations for managerial improvement. The study also seeks to identify factors contributing to job satisfaction to better understand the relationship between competence, compensation, and performance. The research employs a quantitative method, with data collected via questionnaires distributed to 64 employees. The analysis results indicate a positive and significant relationship between competence and performance, as well as between compensation and performance. Employees with higher competence and those receiving fair, adequate compensation tend to be more motivated and productive. Job satisfaction was found to mediate the relationship between competence and compensation on performance, suggesting that creating a supportive work environment, enhancing competence, and improving compensation systems can boost both job satisfaction and performance. The findings highlight the need for effective management of competence and compensation while giving attention to job satisfaction to improve overall employee performance at the Amandraya Community Health Center.
Analysis of Human Resources and IT Infrastructure Readiness in the Implementation of the Electronic Medical Record System at the UPT Puskesmas Rawat Inap Lolofitu Moi Marbun, William Jhonson; Mendrofa, Syah Abadi; Halawa, Odaligoziduhu; Telaumbanua, Eliagus
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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This study aims to analyze the readiness of human resources (HR) and information technology (IT) infrastructure in supporting the implementation of the Electronic Medical Record System (EMR) at the UPT Puskesmas Rawat Inap Lolofitu Moi. The background of this research is grounded in the importance of digital transformation in the healthcare sector and the obligation for health facilities to adopt EMR systems as stipulated in national regulations. Using a descriptive qualitative approach, data were collected through interviews, observations, and documentation with key informants, including the head of the health center, medical record officers, and the head of administration. The findings reveal that HR readiness is in the "moderately ready" category, characterized by motivation, positive attitudes, basic understanding, and confidence among staff in using the EMR. However, managerial support remains limited, as indicated by the lack of technical training, mentoring, and optimal digital system operational skills. The condition and availability of IT infrastructure are found to be highly inadequate, with only one laptop and printer (without a scanner), a damaged main computer, unstable internet connectivity, inactive software, and the absence of a data backup system. Furthermore, there are no technical SOPs or dedicated IT staff, exacerbating implementation challenges. The current manual, paper-based recording process results in slow services and higher risks of data errors. The success of EMR implementation depends on addressing urgent needs, such as regular training, hardware procurement, network upgrades, IT staff placement, SOP development, and coordination with the health office. These findings provide a concrete picture of the internal readiness challenges faced by health centers in the digital transformation of healthcare services.
Analysis of Consumer Behavior in Choosing the ZPay Application as a Digital Transaction Service (Case Study at PT. ZPay Komunika Indonesia Gunungsitoli) Zendrato, Hasrat Damai Aprilliaman; Mendrofa, Yupiter; Harefa, Idarni; Laia, Otanius
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Amidst increasing competition in the digital payment market, ZPay, operated by PT. ZPay Komunika Indonesia in Gunungsitoli, faces challenges in maintaining user preference. This study aims to analyze consumer behavior in choosing ZPay as a digital transaction service, focusing on factors influencing decision-making and the stages of the decision process. Using a qualitative case study approach, data were collected through observations, in-depth interviews, and documentation involving active ZPay users, the company owner, employees, and customers. Findings reveal that cultural, social, personal, and psychological factors significantly influence consumer choice. Key considerations include ease of use, transaction security, social influence, and positive prior experiences. The decision-making process comprises need recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior. This research provides practical insights for ZPay in developing consumer-focused marketing strategies and contributes to academic literature on digital consumer behavior. The study emphasizes the importance of aligning services with consumer expectations to enhance satisfaction, loyalty, and competitiveness in the rapidly evolving digital economy.
Dinamika Tim Kerja Dan Produktivitas Untuk Mencapai Tujuan Organisasi Harmono, Harmono
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Tujuan penelitian membuktikan faktor pendorong serta menghambat dinamika tim kerja dan produktivitas untuk mencapai tujuan organisasi serta Untuk mengetahui strategi dalam menghadapi dinamika tim kerja dan produktivitas untuk mencapai tujuan organisasi. Metode penelitian kualitati digunakan yang berlandaskan filsafat post positivisme. Setiap organisasi memiliki karakteristik uniknya, sehingga strategi yang dipilih harus disesuaikan dengan kebutuhan dan konteks spesifik. Pendekatan holistik yang melibatkan partisipasi tim, pembinaan, dan perencanaan strategis dapat membantu organisasi mencapai dinamika tim yang positif dan tingkat produktivitas yang optimal. Setiap organisasi perlu mengidentifikasi faktor-faktor yang paling relevan dengan konteksnya sendiri dan mengembangkan strategi yang sesuai. Pendekatan holistik, melibatkan partisipasi tim, pembinaan, dan evaluasi rutin, dapat membantu mencapai dinamika tim yang positif dan tingkat produktivitas yang optimal. Dalam implementasi strategi tersebut, adaptabilitas dan responsibilitas terhadap perubahan lingkungan bisnis atau kebutuhan organisasi merupakan kunci kesuksesan. Organisasi yang mampu mengelola dinamika tim dengan baik dan memperkuat faktor-faktor pendorongnya akan lebih mungkin mencapai tujuan mereka secara efektif.
Pengaruh Pengetahuan Kewirausahaan Dan Karakter Kewirausahaan Terhadap Volume Penjualan (Studi Kasus Pada UMKM Minyak Karo di Kabupaten Karo) Hutasoit, Mona Romaito Br; Prayogo, Rangga Restu
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Penurunan volume penjualan yang terjadi pada usaha minyak karo di kabupaten karo menunjukan adanya permasalahan pada pengetahuan dan karakter kewirausahaan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Teknik pengambilan sampel dilakukan secara Total Sampling. Sampel dalam penelitian in adalah pelaku usaha minyak karo di kabupaten karo, dengan jumlah responden sebanyak 30 orang. Data dianalisis menggunakan regresi linear berganda melalui software SPSS versi 31. Hasil penelitian menunjukkan bahwa: (1) Pengetahuan Kewirausahaan secara parsial berpengaruh positif dan signifikan terhadap volume penjualan Minyak Karo dengan nilai thitung > ttabel (2,846>2,052) dengan nilai signifikansi 0,008<0,05;(2) Karakter Kewirausahaan secara parsial berpengaruh positif dan signifikan terhadap volume penjualan minyak karo dengan nilai (3,270>2,052) dengan nilai signifikansi 0,003<0,05 ; (3) secara simultan pengetahuan kewirausahaan, dan karakter kewirausahaan berpengaruh postif terhadap volume penjualan minyak karo di kabupaten karo. Hal ini ditunjukkan hasil uji F dimana Fhitung > Ftabel (5,223>3,35). Hasil uji R2 sebesar 0,528 (52,8%).
The Influence of Service Quality, Brand Image, and Price on Customer Satisfaction of Hardware at Palembang Icon Nainggolan, Angelina Lydia; Pramuditha, Charisma Ayu
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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This study aims to analyze both partially and simultaneously the influence of service quality, brand image, and price on customer satisfaction at Hardware Palembang Icon. The research sample consisted of 372 respondents using a Likert scale questionnaire. The study employed a quantitative approach with purposive sampling technique. The results indicate that service quality, brand image, and price have a significant effect on customer satisfaction at Hardware Palembang Icon, both partially and simultaneously.

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