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ProBisnis : Jurnal Manajemen
Published by Lembaga Riset, Publikasi dan Konsultasi JONHARIONO
ISSN : 20867654     EISSN : 28087240     DOI : 10.62398
Core Subject : Economy, Humanities, Science, Social, Engineering,
Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences
ProBisnis: The Management Journal was previously published in print, then in 2020 it was changed to online. This journal has ISSN: 2086-7654( Print) and ISSN: 2808-7240(Online). The scope of this journal is Economics, Management, Marketing, Strategic Management, Entrepreneurship, Leadership etc.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 891 Documents
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Experience, Customer Satisfaction and Word of Mouth Intention on BCA Bank Customer Loyalty Riyanta, Dylan Rachmat; Riorini, Sri Vandayuli; Arkaan Athooya Hadi
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study aimed to examine the influence of customer experience, customer satisfaction, and word of mouth intention on customer loyalty in the banking sector, specifically among customers of Bank BCA. A quantitative method was used, and data were collected through a questionnaire distributed to 105 respondents using purposive sampling. Descriptive statistical analysis and hypothesis testing were conducted using SPSS and AMOS. The results showed that customer experience and word of mouth intention had a significant positive influence on customer loyalty, while customer satisfaction did not show a significant effect. This indicates that a positive customer experience such as responsive service and effective problem-solving can increase emotional bonds and loyalty. Furthermore, customers who intend to recommend the bank tend to be more loyal. However, satisfaction alone was not sufficient to foster loyalty without strong customer engagement or emotional connection.
Pengaruh Lingkungan Masyarakat, Kesehatan Masyarakat, dan Tingkat Ekonomi terhadap Kesejahteraan Masyarakat Desa Sababilah Tahun 2025 Lisawanto, Lisawanto; kurniaty, Harlina; Roslina , Roslina; Muslim Mahridi, M. Bukhari
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Penelitian ini bertujuan untuk mengetahui serta mendiskripsikan pengaruh lingkungan masyarakat, kesehatan masyarakat, dan tingkat ekonomi terhadap kesejahteraan masyarakat Desa sababilah dan untuk mengetahui indikator pengaruhnya pada lingkungan masyarakat, kesehatan masyarakat, dan tingkat ekonomi terhadap kesejahteraan masyarakat Desa sababilah. Jenis penelitian ini menggunakan metode penelitian kuantitatif deskriptif dengan tehnik pengumpulan data menggunakan observasi, kuesioner,wawacara dan dokumentasi. Penelitian ini mempunyai dua variabel yaitu variabel idevenden Lingkungan masyarakat (X1), Kesehatan  masyarakat (X2), dan Tingkat Ekonomi (X3). Sedangkan variabel devenden Kesejahteraan masyarakat (Y). Alat analisi data yang digunakan yaitu Structural Equation Modeling (SEM) dengan menggunakan SMAR PLS 4. Peneliti menyimpulkan bahwa Lingkungan masyarakat, dan tingkat ekonomi berpengaruh positif terhadap kesejahteraan masyarakat Desa Sababilah. Sedangkan Kesehatan masyarakat keseluruhan tidak berpengaruh positif karna kurangnya transfran kepada masyarakat, sehingga semakin baik Lingkungan masyarakat, kesehatan masyarakat, dan tingkat ekonomi semakin baik pula Kesejahteraan masyarakat Desa sababilah.
Pengaruh Kultur, Ekonomi Dan Pendidikan Terhadap Kesejahteraan Masyarakat Di Desa Sanggu Kecamatan Dusun Selatan Tahun 2025 Emil Salim Nugraha, Muhammad; Minarni, Ita; Selvanus, Selvanus; Pebrianti, Yunita
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Penelitian ini bertujuan untuk mengetahui mengetahui apakah ada pengaruh kultur, ekonomi, pendidikan terhadap kesejahteraan masyarkat di Desa Sanggu. Untuk mengeatahui seberapa besar pengaruh kultur, ekonomi, pendidikan terhadap kesejahteraan masyarkat di Desa Sanggu. Penelitian ini menggunkan data penalitian kuantitatif. Sumber data yang digunakan data primer dan skunder, menggunakan teknik quata sampling, teknik pengumpulan data menggunakan observasi,wawancara, dokumentasi, kuisoner. Teknik pengujian instrumen menggunakan, uji validtas, rabialitas, asmsi klasik. Teknik analisis data menggunakan regersi liner berganda, uji t (signifikansi), uji f (simultan). Alat analisis menggunakan Aplikasi Smart PLS. Dari perhitungan uji Regresi Linear Berganda Y = 0.292+ 0.188X1 + 0.358X2 + 0.009X3, Nilai (a) 0,292 berarti dengan kesejahtraan masyrakat desa sanggu lebih meningkat jika adanya dorongan lebih ke pendidikan contohnya memperlengkapi fasilitas di sekolah agar mingakatkan semangat belajar pada anak-anak. Berdasarkan Perhitungan dari uji Hypotheses Testing dari Variabel Kultur (X1) di peroleh nilai t satastisik sebesar 2.106>0,2199 atau nali p values 2.106>0,05, maka H1 diterima yaitu kultur/budaya berpengaruh terhadap kesejahteraan masyarakat. Variabel Ekonomi (X2) di peroleh nilai t satastisik sebesar 3.122>0,2199 atau nali p values 3.122>0,05, maka H2 diterima yaitu Ekonomi berpengaruh terhadap kesejahteraan masyarakat. Dan Varibel Pendidikan (X2) Diperoleh nilai t stastisik sebesar 0.157>0,2199 atau nilai p values 1.178<0,05, maka nilai H3 ditolak yaitu pendidikan terhadap kesejahteraan masyarakat.
UMKM sebagai Wujud Nyata dalam Peningkatan Kesejahteraan Masyarakat Zulfikar, Zulfikar; Dewi, Hartanti; Malahayatie, Malahayatie
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Public awareness of fulfilling daily needs in this difficult era is increasing, it is hoped that people will not only be able to rely fully on the government, both the central government, provincial government and government at the district/city level but will be more active in processing existing resources. All the needs that we need in our daily lives should be able to be fulfilled optimally so as not to cause problems in the future. Micro, small and medium enterprises are the first step and of course can provide solutions to us personally and can also contribute to the community around us, rather than always relying on the government. There are many things we can actually do, as long as we want to, the choices are also clearly visible. This research is a qualitative research, direct questions are asked when used to collect data. The non-probability sampling method is used to select respondents from a population. The results of this study are Improving Community Welfare through UMKM. This research is expected to be input and a reference for the author personally and the author's environment, that fulfilling daily needs is mandatory, not only depending on the government but we must be able to survive in the face of reality in the midst of a difficult economy.
Organizational Theory in the Context of Contemporary Practices: A Literature Review Ermiati, Ermiati; Satriya, Guntur; Purwadhi, Purwadhi; Widjaja, Yani Restiani
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study aims to explore the contributions of organizational theories to the understanding of modern organizational behavior, with particular focus on organizational culture, leadership, employee engagement, knowledge management, and perceived organizational support (POS). Utilizing a systematic literature review approach, this article synthesizes findings from recent high-impact scholarly publications. The results indicate that organizational culture has a direct influence on employee engagement and fosters organizational identification. Leadership styles, particularly servant and adaptive leadership, are shown to be effective in managing cultural change and reducing resistance within organizations. Moreover, perceived organizational support plays a pivotal role in reducing workplace conflict, enhancing trust, and strengthening employees' emotional commitment. The study also highlights the strategic importance of structured knowledge management in driving innovation and organizational efficiency. Overall, this literature synthesis offers a multidimensional understanding of how organizational theories can inform effective and sustainable managerial strategies. The findings provide practical implications for organizational leaders to cultivate a supportive, adaptive, and knowledge-driven work environment.
The Effect Of 5S Training (Seiri, Seiton, Seiso, Seikatsu, Shitsuke) on Improving Student Competence in the Nursing Department Of SMK Sehati Karawang Nurwansyah, Atikah; Syaodih, Erliany; Handayani, Nining
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study aims to analyze the effect of 5S training (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) on improving student competency in the Nursing Department of SMK Sehati Karawang. The background of this study is based on the gap in competency between the needs of the health industry and the limited abilities of students, especially in terms of work efficiency, discipline, and practical skills. The method used is a quantitative approach with an experimental design, comparing the competency of students who have participated in 5S training and those who have not. Data were collected through questionnaires and observations of 43 grade XI students. The results showed that 5S training had a significant effect on improving the competency of nursing students. All 5S elements have been proven to provide a positive contribution in shaping technical skills, professional attitudes, and student work efficiency. Thus, 5S training can be used as an effective strategy in supporting the development of human resources in the field of nursing since the vocational high school level.
Strategy to Overcome Barriers to Implementing Electronic Medical Records in Inpatient Care at Mandor Health Center, West Kalimantan Clara, Apriana; Rachman, Arif; Rubini, Rizki Adriansyah
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Community Health Centers (Puskesmas) function as the main provider of public health services while encouraging community participation. As an institution that handles a large amount of data, Puskesmas requires an accurate and efficient data management system to support structured reporting. The purpose of this study was to analyze strategies in overcoming obstacles in the implementation of medical records in inpatient services at the Mandor Puskesmas. This study was conducted at the Mandor Puskesmas, located in Landak Regency, West Kalimantan Province. This study used a qualitative approach with an instrumental case study method. In this study, the researcher involved five main subjects who had important roles in the implementation of Electronic Medical Records in the inpatient unit of the Mandor Puskesmas. The data analysis process consisted of several stages, namely data reduction, data presentation, and drawing conclusions. Based on the results of the study, there were several factors that hindered the implementation of Electronic Medical Records (EMR) in Inpatient Services at the Mandor Puskesmas, West Kalimantan. These factors includeMan; Machine; Method; Material;as well asMoney. Some of the proposed strategies are the addition of medical and IT personnel who have competence in the field of RMIK and health information technology, routine training for medical personnel, improving the quality of internet networks and server maintenance, procuring new computers that meet specifications, and preparing clear and detailed SOPs regarding the implementation of RME.
Multi-Theoretical Organizational Analysis: Determinants of the Success of SIMRS Integration in the Context of Health Organizations Pratomo, Nugroho Rizki; Putriasni, Chyntia; Purwadhi, Purwadhi; Widjaja, Yani Restiani
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Background: Hospital Management Information System (SIMRS) integration faces complex challenges that require a deep understanding of organizational dynamics. A comprehensive theoretical approach is needed to identify determinants of successful implementation. Objective: To analyze the determinants of the success of SIMRS integration using a multi-theoretical organizational framework including Systems Theory, Contingency Theory, Technology Acceptance Model, and Organizational Learning Theory. Method: Qualitative research with a case study approach in three type B hospitals in Indonesia. Data were collected through in-depth interviews with 45 respondents, participant observation, and document analysis. Data analysis used thematic analysis with a theoretical framework as a guide. Results: Identification of 12 main determinants of SIMRS integration success categorized into four theoretical dimensions: (1) Systems integration complexity (5 factors), (2) Organizational contingency factors (3 factors), (3) Technology acceptance drivers (2 factors), and (4) Learning capability factors (2 factors). Leadership commitment and user engagement factors are the most significant determinants. Conclusion: The success of SIMRS integration requires a holistic approach that integrates multi-theoretical perspectives of the organization. The developed framework can be a practical guide for hospital management in optimizing SIMRS implementation.
Health Information System Development Strategy at Gimpu Community Health Center, Sigi District Ramadhan, Fanky Fazdianki; Syaodih, Erliany; Agung, Ignatius Wiseto Prasetyo
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

The strategy for developing a health information system at the Gimpu Health Center, Sigi Regency aims to improve efficiency in managing patient service information, which has so far been done conventionally. The recording process that has not been computerized often causes duplication of information and takes a long time to process information. In addition, the manual recording system also has risks to information security, because it is prone to loss or damage. The information system designed in this study is in the form of a software application equipped with an information base (database), which functions as a center for storing information and a tool for entering, processing, and accelerating the preparation of reports. The forms available in the system are designed according to user needs to make them easier to use. Not only does it increase ease of operation, this system is also designed with a high level of security to ensure the accuracy and protection of patient information. The design of this system was developed by implementing the stages in the System Development Life Cycle (SDLC). The implementation of this information system is expected to be a solution to various obstacles faced by the Gimpu Health Center, Sigi Regency in the service process, especially related to recording and managing patient information. The information recorded in the system includes patient visit information, such as date of visit, patient identity (name, place and date of birth, name of head of family), gender, level of education, occupation, domicile area (district/city, sub-district, address/hamlet), and payment method for health services.
The Impact of Students' Perceptions at the University of Bangka Belitung (UBB) on Hybrid Learning Toward Digital Workforce Readiness in the Post-COVID-19 Pandemic Era Mumtaz, Keisya Taqiyya Abrara Mumtaz; Rizal, Debby Belpa; Rachmadhy, Dhevan; Wijaya, Eric Lindra; Putra, Agung Rizki
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study analyzes the perceptions of Bangka Belitung University students towards hybrid learning and its impact on digital work readiness post-COVID-19 pandemic. Results show that positive perceptions have a significant effect on digital readiness (β = 0.338; p < 0.001; R² = 22.4%). Time flexibility is valued, but digital infrastructure is a barrier. Students are adaptive to technology, but competitiveness in the job market needs to be improved. The findings emphasize the need to strengthen digital

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