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INDONESIA
Jurnal Manajemen Bisnis Transportasi dan Logistik
Published by Institut Transportasi dan Logistik Trisakti
ISSN : 23565519     EISSN : 2407635X     DOI : 10.54324
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation
The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service Management in Transportation and Logistics Multimodal Transportation Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environment Safety in Transportation and Logistics Transportation Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 317 Documents
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Pengaruh Kualitas Layanan dan Harga terhadap Kepuasan Pelanggan JNE Pusat di Tomang Jakarta Barat Pribadi, Sulistya; Setyawati, Aswanti; Muldiansyah, M. Iqbal
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 1 (2022): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i1.1364

Abstract

Logistics services are fast-growing services due to the flow of information and goods, as well as higher consumption needs. This is also due to the development of the e-commerce business and people's desire to make transactions more practical and economical. PT. Tiki Jalur Nugraha Ekakurir (JNE), located in Tomang, West Jakarta, is a logistics service company that provides services for domestic and international goods delivery. JNE is always committed to providing the best service to achieve integrity and satisfying quality for its customers. This study aims to analyze the effect of service quality and price on customer satisfaction at JNE Pusat. The research method is quantitative, using a questionnaire distributed to 109 respondents who are JNE Pusat customers. The data is processed using SPSS 29, with instrument testing using validity and reliability tests. The methods of data analysis used are simple linear regression, multiple linear regression, t-test, f-test, and the coefficient of determination.The results of this study indicate that service quality and price have a positive and significant effect on customer satisfaction, with a determination coefficient of 58%. This means that 42% of customer satisfaction is influenced by other factors.
Pengaruh Brand Image dan E-Service Quality Terhadap Keputusan Pembelian Melalui Kepuasan Konsumen Online Travel Agent Tiket.com Indriyati, Indriyati; Sitorus, Marthaleina Ruminda; Tarina, Fransiska
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i1.1192

Abstract

Online travel agents are increasingly in demand in line with the needs of society in the digital era who tend to want everything to be done practically. Purchasing decisions taken by consumers is an important factor in maintaining the existence of the company. This study aims to discuss how brand image and e-service quality influence consumer purchasing decisions through consumer satisfaction as an intervening variable at the online travel agent tiket.com using the Partial Least Square (PLS) research method with a total of 210 respondents. Based on the results of data processing, it can be concluded that brand image has a positive and significant influence on consumer satisfaction. E-service quality has a positive and significant influence on customer satisfaction, the better the quality of online services provided by the company, the higher the level of customer satisfaction and previous consumer transactions have an effect on subsequent consumer purchasing decisions, on the brand image variable, namely ticket reputation ticket.com among the public, in the e-service quality variable, namely the products offered by tiket.com are incomplete when compared to online travel agents.
Strategi Pemasaran Dalam Upaya Meningkatkan Pelayanan Jasa Pada PT AeroJasa Kargo Tahun 2021 Etgar Ramadhani Pambudi; Mustikasari Mustikasari; Siti Nurhayati; Sarinah Sihombing
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.675

Abstract

PT Aerojasa Cargo is one of the subsidiaries in the business strategy group of the Garuda Indonesia Group Aerowisata unit which is engaged in transportation, tourism, hospitality, logistics and flight catering services. Tbk. The method used in this research is descriptive qualitative using SWOT analysis. Based on the results of the SWOT analysis, the IFE matrix shows that the strength and weakness factors have a total score of 3.47. This indicates that the condition is in a very strong internal position. Furthermore, the EFE matrix shows that the opportunity and threat factors have a total score of 3.14. This indicates that the Cargo Services business can respond to the opportunities that exist in the right way so as to avoid threats in the industrial market. The quadrant diagram shows that PT Aero Jasa Cargo is in the Growth quadrant where the quadrant is in a very favorable condition. The results of the SO strategy, obtained the strength factor that must be maintained in order to be able to take the existing opportunities, the ST strategy shows that the company must maximize the strength to overcome the existing threats, the WO strategy, take advantage of the existing opportunities by minimizing the company's weaknesses. As well as the WT strategy which requires companies to be able to minimize weaknesses and avoid threats.
Pengaruh Keselamatan Kesehatan Kerja dan Disiplin Kerja Terhadap Kinerja Karyawan PT Gapura Angkasa Terminal 3 Bandara Soekarno Hatta Pada Masa Pandemi Tahun 2021 Rustandi, Lola Violetta; Sihombing, Sarinah; Suhaedi, Eddy
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 1 (2022): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i1.763

Abstract

The purpose of this study was to determine and analyze the simultaneous effect of occupational health safety and work discipline on employee performance of PT Gapura Angkasa Terminal 3 Soekarno-Hatta Airport during the 2021 pandemic with quantitative approach method and the data collection method was in the form of field research, and library research data. The data analysis method used are Multiple Linear Regression Analysis, Multiple Correlation, Coefficient of Determination (R2 Test), F Statistics Test, and T Test and the results of this study indicate that the F test result shows that the score of F value = 354,564 > F table = 3,12 that means occupational health and safety and work discipline simultaneously have a significant effect on employee performance on PT Gapura Angkasa Terminal 3 Soekarno-Hatta Airport during the 2021 pandemic.
Revitalisasi Kompetensi Tenaga Kerja Bongkar Muat di Pelabuhan Cirebon Eka Sukmawati; Johanes O.W Hitalessy; Achmad Hidayat; Muchlis Imanullah Arief
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.758

Abstract

The purpose of this study was to determine the competence and performance of the loading and unloading workforce to improve loading and unloading services at the Port of Cirebon. The research method uses qualitative methods through Importance Performance Analysis. Data collection techniques are direct observation, in-depth interviews, literature studies, focus group discussions, triangulation, documentation, and participation. The results of the study indicate that the performance of loading and unloading workers at the Port of Cirebon towards efforts to improve performance for unloading workers is currently considered not in accordance with the expectations of the Unloading Workers Cooperative and also service users, while the competencies possessed by unloading workers Loading at the Port of Cirebon has not been fully used to improve performance for the Unloading Workers at the Port of Cirebon, and also the facilities owned by the Port of Cirebon still need to be improved in order to obtain smoothness, speed, security and safety to support the loading and unloading of goods. from and to ships at Cirebon Harbor.
The Impact of Green Marketing Implementation on Brand Image and Green Consumer Behavior on The Body Shop Products in Jakarta 2022 Devi, Aninda Rosa Puspita; Margaretha, Monica; Hidayat, Noor Syamsu
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1207

Abstract

The Body Shop is a company that focuses on cosmetic products. The Body Shop is famous for the products that use natural and environmentally friendly ingredients. The Body Shop emphasizes its support in every campaign that is carried out on various environmental issues circulating around the world, and involves its consumers to participate in protecting the environment. This campaign strategy is called “Green Marketing” and is one of the pioneers in Indonesia. In this study, aims to analyze the impact of the implementation of green marketing on brand image and green consumer behavior on The Body Shop products in Jakarta. This research technique uses descriptive quantitative methods with a population of users of The Body Shop in DKI Jakarta and the sample used is 150 respondents with accidental sampling. This research uses SEM-PLS analysis tool. The results of this study prove that green marketing has a significant effect on brand image and green marketing has a significant effect on green consumer behavior.
The Influence of Personnel Workload at the Control Area Unit to Service Quality of Air Traffic Center (ATC) in Jakarta Imandoko, Hening Bramantyo; Rafli, Muhammad; Budiman, Cecep
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1202

Abstract

This study aims to investigate the influence of personnel workload at the ATC (Air Traffic Center) to service quality of ATC using quantitative approach. The data was collected using a questionnaire, to grasp the respondents’ perception. The population of this study are those who work in ATC, Jakarta, Indonesia. Purposive sampling technique is employed in this study. The number of the respondents of this study are 20 persons comprising, air traffic control staff and managers. The data was analyzed using SPSS. . The result shows that there is a significant influence on personnel workload at the control area unit to service quality of air traffic center in Jakarta, Indonesia.
Minat Pengembangan Kompetensi Pelaut Indonesia Arif Rahman; Mahardhika Andiansyah; Sarinten Sarinten; Ardiansyah Ardiansyah; Budi Ismanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.753

Abstract

This research aims at analyzing the effect of person job fit, working environment and job satisfaction simultaneously toward seafarers’ willingness in improving competencies. Quantitative approach is used in this research with purposive sampling in data collection. It has 380 BP3IP Jakarta’s graduates year 2016 to 2019 as the sample. Data analysis used is structural equation model (SEM) with Statistical Package for Social Science (SPSS) program, 22nd version and PLS for Structural Equation Modelling (SEM). The result shows that there is a significant effect of person job fit, working environment, and job satisfaction simultaneously toward seafarers’ willingness in improving competencies.
Pengaruh Electronic Word Of Mouth dan Brand Trust Terhadap Keputusan Pembelian Tiket Pesawat Melalui Layanan Tiket.Com AN, Charles; Alvia A, Indira
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 1 (2022): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i1.1144

Abstract

Along with the rapid development of internet technology, various online travel agents (OTA) were born, one of which is Tiket.com. Even though it has been established longer, Tiket.com is still less competitive with OTA competitors, Traveloka. This is marked by more consumers making purchase decisions through Traveloka than Tiket.com. The purpose of this study is to determine the influence  of electronic word of mouth (EWOM)  and brand trust both partially and simultaneously on the decision to purchase airline tickets through Tiket.com services. This research is a causal associative research using a quantitative approach. Data collection was carried out using questionnaires with a sample of 100 people. The data analysis technique used is multiple linear regression analysis. The result of this study is that EWOM  and brand trust have a positive and significant influence on purchasing decisions, both partially and simultaneously.
Formulasi Strategi Bertahan PT Garuda Indonesia Pada Masa Pandemi COVID-19 Tahun 2021 Charles AN; M. Midhat
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.759

Abstract

Coronavirus Disease 2019 or what is often referred to as COVID-19 which began to enter Indonesia in early March 2020. To prevent its transmission, policies such as work from home, social distancing and Large-Scale Social Restrictions (PSBB) were issued. The problem that is being faced by Garuda Indonesia is a very drastic decline in passengers and IATA predicts that the impact of the COVID-19 pandemic will end in 2024. The aim of this study is to analyze and determine the internal and external factors of PT. Garuda Indonesia and Analyzing Porter's Five-Forces Model and PESTEL. The method used is a qualitative method and the tools that the authors use to analyze using the SWOT analysis method, Porter's Five-Forces Model and PESTEL analysis. The time of the research starts from December 2020 to August 2021. From the results of this study, it can be seen that there are four alternative strategies including downsizing as an alternative strategy with the first priority and the total attractiveness value of (6.73), Related Diversification as an alternative strategy with second priority with a total attractiveness value of (5.82), Divestment as an alternative strategy with a third priority with a total attractiveness value of (4.17) and Liquidation as the last alternative strategy with a total attractiveness value of (3, 71).

Page 27 of 32 | Total Record : 317

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