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INDONESIA
BULETIN BISNIS & MANAJEMEN (BBM)
Published by UNIVERSITAS YPPI REMBANG
ISSN : 2442885X     EISSN : 2656602     DOI : http://dx.doi.org/10.47686/bbm.v8i1.457
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Buletin Bisnis & Manajemen (BBM) terbit awal pada Pebruari 2015. BBM merupakan terbitan berkala ilmiah yang diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi YPPI Rembang. Penerbitan BBM dimaksudkan sebagai media penuangan karya ilmiah baik berupa kajian ilmiah maupun hasil penelitian di bidang bisnis dan manajemen. BBM terbit dua kali dalam setahun, bulan Pebruari dan Agustus. Setiap naskah yang dikirimkan ke BBM akan di telaah oleh Mitra Bestari yang sesuai bidangnya. Penulis akan menerima dua eksemplar cetak lepas (off print) setelah terbit. Pengecekan plagiasi artikel dilakukan dengan Google Scholar dan Turnitin. Artikel yang telah dinyatakan diterima akan diterbitkan dalam nomor In-Press sebelum nomor regular terbit Artikel penelitian yang disampaikan ke jurnal online ini akan review sekurang-kurangnya 2 (dua) reviewer. Artikel penelitian yang diterima akan tersedia secara online mengikuti proses peer review jurnal. Bahasa yang digunakan dalam jurnal ini adalah bahasa Indonesia dan bahasa Inggris. Dengan berubah bentuk STIE YPPI Rembang menjadi Universitas YPPI Rembang, maka Pengelolaan Buletin Bisnis & Manajemen (BBM) berada dibawah naungan Universitas YPPI Rembang.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 174 Documents
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PENGEMBANGAN SOFT SKILLS DAN RELIABILITY UNTUK MENINGKATKAN KUALITAS PELAYANAN DAN KEPUASAN NASABAH Agus Budi Purwanto
BBM (Buletin Bisnis & Manajemen) Vol 1, No 02: Februari 2015
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (551.034 KB) | DOI: 10.47686/bbm.v1i02.110

Abstract

This research is motivated declining number of Bank Perkreditan Rakyat (BPR).Decreasing the number of BPR indicate unhealthy condition. In general, this study aimsto determine the model of the development of soft skills and reliability of bankingemployees in order to improve service quality and increase customer satisfaction.Specifically, this study aims to improve the quality of governance, healthy operationalmanagement and professional in the banking world. The model used in this study iscomprised of four variables where the variables in the first stage of soft skills andreliability of the independent variable while the quality of service becomes thedependent variable. Then in the second stage of skill and reliability as an independentvariable, the quality of service as an intervening variable, whereas the variable customersatisfaction as the dependent variable. Research data collection techniques by means ofa questionnaire on BPR customers spread in Semarang systematically arranged withmultiple choice answers are easy to understand. Distribution of the questionnaire bymeans of a direct encounter conducted in the period April to August 2014, with a sampleof some 120 people. Instrument (questionnaire) will go through the stages of validity andreliability. Research data will be analyzed using path analysis (path analysis). Test thestrength of the model using SEM (Structural Equation Modeling). The research provesthat there is a direct positive influence between soft skills and reliability to customersatisfaction. The results also prove that the quality of service is a positive interveningbetween soft skills and reliability to customer satisfaction.Keywords: soft skills, reliability, quality of service, customer satisfaction
PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PUSKESMAS TUNTANG KABUPATEN SEMARANG Heri Prabowo; Puji Lestari
BBM (Buletin Bisnis & Manajemen) Vol 5, No 1 (2019): Volume 5 Nomor 1, Februari 2019
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (515.234 KB) | DOI: 10.47686/bbm.v5i1.259

Abstract

The study was done to determine the affect of reliability, responsiveness,assurance, empathy and tangibles either individually or together towards patientsatisfaction. The data that obtained to be processed using descriptive analysis andquantitative statistical analysis. Quantitative analysis used regression analysis to knowthe affect of variable independent towards variable dependent, but before theregression is done, formerly mentioned do the validity test and reliability test alsosettlement test. The result of regression analysis indicate that reliability, responsiveness,assurance, empathy and tangibles give the affect to patient satisfaction really withcorrelation product moment is positive, this case indicates that increasing reliability,responsiveness, assurance, empathy and tangibles will be followed increasing patientsatisfaction, so as well on the contrary. The result of regression analysis test indicatedthat value of F is significant, with correlation as big as 0,813. This case indicates thatreliability, responsiveness, assurance, empathy and tangibles give affect really towardsperformance employee according to together with the connection tightness as big as81,3%.The conclusion that be obtained in this study indicated that to increasing patientsatisfaction, it is necessary to increased reliability, responsiveness, assurance, empathyand tangibles.
ANALISIS FAKTOR INTERNAL DAN FAKTOR EKSTERNAL UMKM OLAHAN IKAN DI KABUPATEN REMBANG DENGAN MENGGUNAKAN ANALISIS SWOT Dian Anita Sari; Agus Widodo
BBM (Buletin Bisnis & Manajemen) Vol 7, No 2: Agustus 2021
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (317.585 KB) | DOI: 10.47686/bbm.v7i2.407

Abstract

Coronavirus Disease 2019 (COVID-19) which emerged in 2020 has an impact on many countries including Indonesia. Pakpahan (2020) stated that the sectors implicated in Indonesiaare tourism, trade and investment. The business sector in Indonesia is dominated by Micro, Smalland Medium Enterprises (MSMEs). The purpose of this research is to study internal factors andexternal factors that support the competitiveness of processed fish MSMEs in Rembang Regencyin the midst of the COVID-19 pandemic. The research methodology uses SWOT analysis. Theresults of the SWOT analysis show that internal factors have a score of 5.80 while externalfactors have a score of 6.42.
PENGARUH PERLAKUAN ISTIMEWA, PERSEPSI INVESTASI HUBUNGAN DAN KOMUNIKASI INTERPERSONAL TERHADAP KUALITAS HUBUNGAN (STUDI KASUS PT. BPD DIY CABANG WATES) Muhammad Tahwin; Septarani Prasiwi
BBM (Buletin Bisnis & Manajemen) Vol 2, No 2: Agustus 2016
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (555.061 KB) | DOI: 10.47686/bbm.v2i2.22

Abstract

This study aims to analysis the preferential treatment, perceived relationship investment, and interpersonal communication as key factors influencing relationships quality. Analysis was performed on PT. BPD DIY Cabang Wates. A quantitative approach is employed. The data gathered using a survey method with questionnaire as an instrument of measurement. Scale which used to measure the answers of questionnaires questions using a likert scale with n=220 respondents as the samples. The data were analyzed using multiple regression analysis. Preferential treatment, perceived relationship investment, and  interpersonal communication found have a positive significant impact on the relationship quality in PT. BPD DIY Cabang Wates. Keywords: preferential treatment, perceived relationship investment, interpersonal communication, and relationships quality
PENGARUH MOTIVASI, KEPUASAN KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI DI PERSEROAN TERBATAS BANK NEGARA INDONESIA (PERSERO) TERBUKA KCU TEGAL Deasy Deasy; Ratih Ratih
BBM (Buletin Bisnis & Manajemen) Vol 4, No 2 (2018): Jurnal BBM Bulan Agustus 2018
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (668.427 KB) | DOI: 10.47686/bbm.v4i2.157

Abstract

The purpose of this study is to determine the effect of motivastion, job satisfaction, work environment on employee performance PT Bank Negara Indonesia (Persero) Tbk KCU Tegal.Data were obtained through questionnaires and interviews. The sample used in the study of 108 respondents. Results are expected to provide useful information to both leaders and employees. The data obtained were processed using descriptive analysis and quantitative statistical analysis. Quantitative analysis using multiple regression analysis to determine the effect of independent variables on the dependent variable, but before the test is done first tested the validity and reliability testing as well as testing requirements.The analysis shows that there is there is the influence of motivation on the performance, the influence of experience on the performance, and influence work environment positively and significantly to the performance of Employee PT Bank Negara Indonesia (Persero) Tbk KCU Tegal.
PENGARUH NILAI PELAYANAN TERHADAP CITRA PERUSAHAAN DI MATA KLAIMEN PT JASA RAHARJA (PERSERO) KANTOR PERWAKILAN BOJONEGORO Jihan Jihan; Ari Kuntardina
BBM (Buletin Bisnis & Manajemen) Vol 6, No 2 (2020): Volume 6, No. 02, 2020
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (365.671 KB) | DOI: 10.47686/bbm.v6i2.305

Abstract

PT. Jasa Raharja is in charge of providing compensation for road traffic accident victims. Thus, people who have an accident will feel helped by the existence of PT. Jasa Raharja. The research objective was to test and analyze the effect of PRIME PT Jasa Raharja (Persero) Bojonegoro Representative Office on company image in the eyes of beneficiary claimants. This research is a survey research. The sampling technique used was Proportionate Random Sampling. Data collection by questionnaire to 50 claiment PT Jasa Raharja in Bojonegoro Regency. Data analysis used Multiple Linear Regression Analysis. The results of data analysis show that the value of Proactive, Friendly, and Easy partially has a significant and positive effect on company image, while the values of sincerity and empathy partially do not have a significant effect on the corporate image of PT Jasa Raharja (Persero) Bojonegoro Representative Office. Meanwhile, the five PRIME values (proactive, friendly, sincere, easy, and empathetic) together have a significant effect on the company's image in the eyes of PT Jasa Raharja's claimants, Bojonegoro Representative Office.
PENGARUH LINGKUNGAN KERJA DAN KEPUASAN KERJA TERHADAP TURNOVER INTENTION KARYAWAN (Studi Kasus pada UMKM Coffeshop Kopi Sembilan Di Kecamatan Mlati Kabupaten Sleman Provinsi Yogyakarta) Agus Dwi Cahya; Hanifa Dewi Febriana; Wisnu Purnomo; Rafael Erasdio
BBM (Buletin Bisnis & Manajemen) Vol 8, No 1 (2022): Vol. 8 No. 1, Tahun 2022
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (139.168 KB) | DOI: 10.47686/bbm.v8i1.369

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh lingkungan kerja dan kepuasan kerja terhadap turnover intention pada karyawan di coffeshop Kopi Sembilan Di Kecamatan Mlati Kabupaten Sleman Provinsi Yogyakarta. Jenis penelitian ini adalah penelitian deskriptif dengan pendekatan kuantitatif. Data yang diolah merupakan data primer, data primer diperoleh dari angket dengan 9 responden dengan menggunakan sampel jenuh dimana seluruh populasi menjadi sampel. Subyek penelitian ini adalah karyawan di coffeshop Kopi Sembilan Di Kecamatan Mlati Kabupaten Sleman Provinsi Yogyakarta. Data yang diperoleh kemudian dianalisis menggunakan analisis linear berganda. Hasil penelitian pada uji t menunjukkan variabel lingkungan kerja (X1) tidak berpengaruh signifikan terhadap turnover intention (Y) dengan nilai sebesar 0,161, dan variabel kepuasan kerja (X2) berpengaruh positive dan signifikan terhadap turnover intention (Y) dengan nilai sebesar 0,000. Pada hasil uji F lingkungan kerja dan kepuasan kerja secara simultan berpengaruh terhadap turnover intention yang ditunjukan dengan nilai signifikasi 0,000.
Analisis Integrasi Vertikal Pasar Beras di Indonesia Asih Kusumaningsih
BBM (Buletin Bisnis & Manajemen) Vol 1, No 2: Agustus 2015
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (404.488 KB) | DOI: 10.47686/bbm.v1i2.11

Abstract

Aim for this research consists of (1) knowing trend of rice retail price in Indonesia and unhulled rice price at farm level in Indonesia and (2) identifying vertical integration of rice market in Indonesia. Research method to analyze trend of price is least square method with use annual data from period 2000-2014. Vertical integration of rice market in Indonesia is analyzed with Engle-Granger cointegration model and ECM with use monthly data of retail price in Indonesia and GKP price from period 2008-2014. Result of trend analysis shows that two kind of rice price have increased trend. Analysis of vertical integration of rice market in Indonesia shows that rice market in Indonesia has long term equilibrium relationship and short term equilibrium relationship.Keywords: price, rice, integration, vertical
ANALISIS KINERJA KEUANGAN UKM BAKSO DI WILAYAH KOTA SEMARANG Widiastuti Tri; Budiati Yuli; Niati Asih
BBM (Buletin Bisnis & Manajemen) Vol 4, No 1: Februari 2018
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (510.411 KB) | DOI: 10.47686/bbm.v4i1.146

Abstract

Behavioral finance approach is one of the important breakthroughs in the development of financial studies. Responsible financial behavior related to financial management and decision making processes and can allocate revenue appropriately and effectively. This study aims to analyze the financial performance of meatballs maker business in the city of Semarang. The research used qualitative method, data collecting technique through in-depth interview conducted on key informant. The informants included Chairman of Noodle and Meatball Society, Chairman of Manunggal Jaya Noodle and Meatball, Chairman of Noodles Society and Sido Rukun Bakso and Chairman of Noodles and Meatballs Traders Association (APMISO). Data analyze techniques using Miles and Hubermans model. Test the validity of data by credibility test through extension of observation and triangulation. Research results revealed that the owner of UMKM Bakso in Semarang City area is divided into three groups of UMKM Bakso where masin each group there are three clusters in managing their finances that is traditional, semi modern and modern. The result of triangulation shows that financial knowledge, financial management and financial behavior are interrelated to improve financial performance of UMKM Bakso owner, because financial knowledge, financial management and financial behavior can determine the direction of where the company will be run to achieve business goals, so it is necessary to make various efforts to improve the financial knowledge of UMKM Bakso owner. Therefore stakeholders should consider developing activities to improve financial knowledge for UMKM owners so that they are able to manage finances in an orderly and orderly manner and are able to perform well decisions. Activities to improve knowledge in managing finances can be training, seminars, and socialization.Keywords: Financial Behavioral, Financial Management, Financial Knowledge, Financial Performance
PENGARUH USER EXPERIENCE ,PERCEIVED QUALITY DAN PERCEIVED SACRIFICE TERHADAP BEHAVORIAL INTENTION DAN COSTUMER SATISFACTION PADA APLIKASI MOBILE GOJEK DI KOTA PALEMBANG Efrina Masdaini; Romidon Hidayat
BBM (Buletin Bisnis & Manajemen) Vol 6, No 01 (2020): Volume 6, No. 01, 2020
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (449.66 KB) | DOI: 10.47686/bbm.v6i01.286

Abstract

This study aims to determine and analyze the effect of user experience, perceived quality and perceived sacrifice on behavorial intention and customer satisfaction on the mobile gojek application in Palembang. Where the independent variables in this study are user experience, perceived quality and perceived sacrifice. While the dependent variables in this study are behavorial intention and customer satisfaction. The analysis used in this study used SEM with the lisrel 8.8 application. The SEM test results concluded that User Experience had no significant effect on Behavorial Intention and Customer Satisfaction. Whereas perceived quality and perceived sacrifice of a motorcycle taxi have a positive effect on behavorial intention or desire to use a motorcycle object and on customer satisfaction.  

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