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Research of Service Administration Health and Sains Healthys
Published by Lembaga Penelitian dan Pendidikan Mandala
ISSN : 28304748     EISSN : 28304772     DOI : 10.36312
Core Subject : Health,
Health Professions Public Health
Research of Service Administration Health and Sains Healthys is a scientific publication related to Politics is the result of literature studies, study of issues, and the results of research that develops in the community. This journal uses Indonesian. Publish 2 times every year.
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 92 Documents
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Application of Active Cough Techniques in Cases of Ineffective Airway Clearance in An.Q Patients with a Diagnosis of Acute Bronchopneumonia Qaimah, Silatil; Munir, Zainal; Dewi, Novela Eka Candra
Research of Service Administration Health and Sains Healthys Vol 5, No 2 (2024): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v5i2.7412

Abstract

Background: Bronchopneumonia can disrupt the function of the respiratory tract in the human body, which will later cause clients to experience symptoms of coughing up phlegm, shortness of breath, and can trigger accumulation of secretion production in the bronchial area and around the alveoli, resulting in problems with ineffective airway clearance. Objective: of this study is to identify the application of effective cough techniques for cases of ineffective airway clearance in pediatric patients with acute bronchopneumonia in the children's room at Sidoarjo Regional Hospital. Method: the method used in this final scientific work uses a method of providing effective cough techniques to patients with Results: the nursing evaluation based on progress notes shows that, after implementing effective cough techniques for 3 days of meetings, the indicators in the outcome criteria were fully achieved as evidenced by a decrease on sputum production, additional breath sounds and anxiety felt by the client, as well as improvement in respiratory frequency. Conclusion: The application of the cough technique is effective in overcoming airway clearance problems in pediatric patients with acute bronchopneumonia in the children's room at Sidoarjo Regional Hospital.
The Influence of Work Discipline and Work Environment on Compliance with Patient Safety Procedures among Health Workers at the Beriman Balikpapan Regional Hospital Rachmatullah, Fahmi; Purwadhi, Purwadhi; Suwardhani, Achmad Dheni
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.9036

Abstract

Compliance with patient safety procedures is a crucial component in improving the quality of hospital services. This study aims to analyze the influence of work discipline and work environment on healthcare workers’ compliance with patient safety procedures at RSUD Beriman Balikpapan. The research used a quantitative method with a descriptive-verificative approach. Data were collected through questionnaires distributed to 207 healthcare worker respondents and analyzed using multiple linear regression with validity, reliability, normality, multicollinearity, and heteroscedasticity tests. The results showed that work discipline and work environment variables had a simultaneous and significant effect on compliance with patient safety procedures. Partially, work discipline had a significant influence with a greater contribution compared to the work environment. The coefficient of determination indicated that these two variables explained 52.2% of the compliance with patient safety procedures, while the remaining percentage was influenced by other variables not examined in this study, such as work culture, motivation, and workload. These findings suggest that improving discipline and enhancing the work environment can be effective strategies to encourage healthcare workers to comply with patient safety procedures. Other factors beyond this study, such as organizational culture or workload, are also suspected to influence the level of compliance. 
The Influence of Identification of Important Reports, Authentication and Documentation on Accuracy of Medical Records Lee, Yoseph; Hidayat, Dasrun; Lestari, Yuniati
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.9052

Abstract

One of the key efforts undertaken by hospitals to provide high-quality healthcare services, both individually and comprehensively, including outpatient, inpatient, and emergency services is improving the quality of medical record management. Properly completed and well-organized medical records play a crucial role as a guideline in delivering healthcare services and serve as a source of information that supports medical research. Additionally, medical records function as a basis for assessing healthcare service performance and hold medico-legal significance. Medical records are considered to be of high quality when they meet several criteria, including completeness, accuracy, timeliness, and compliance with legal aspects. However, based on observations, several medical record documents in the Outpatient Emergency Department of RSIA Rinova Intan Bekasi were found to be incomplete, particularly in terms of identification, important reports, authentication, and documentation. This study employs the Mixed Method Explanatory approach, in which a quantitative analysis is followed by a qualitative examination to gain a deeper understanding of the findings. The quantitative approach involves 104 patient samples who sought treatment at the Outpatient Emergency Department of RSIA Rinova Intan Bekasi from February to March 2025, while the qualitative approach includes 7 informants, consisting of medical personnel and medical record officers. Data were collected through questionnaires, observations, and interviews. Thus, this study aims to analyze the influence of identification, important reports, authentication, and documentation on the accuracy of medical records in the Outpatient Emergency Department of RSIA Rinova Intan Bekasi. The findings of this research are expected to provide insights into the factors affecting the quality of medical records and serve as a foundation for enhancing the efficiency of medical record-keeping systems in hospitals.
The Role Of Accreditation In Ensuring Patient Safety In Hospitals Samsun, Samsun; Naseli, Buyung
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.8570

Abstract

A well-prepared abstract enables the reader to identify the basic content of a document quickly and accurately, to determine its relevance to their interests, and thus to decide whether to read the document in its entirety. The Abstract should be informative and completely self-explanatory, provide a clear statement of the problem, the proposed approach or solution, and point out major findings and conclusions. The Abstract should be 100 to 200 words in length. The abstract should be written in the past tense. Standard nomenclature should be used and abbreviations should be avoided. No literature should be cited. The keyword list provides the opportunity to add keywords, used by the indexing and abstracting services, in addition to those already present in the title. Judicious use of keywords may increase the ease with which interested parties can locate our article.
Analysis of Factors Influencing the Number of Inpatient Visits at Catharina 1914 General Hospital Range Sari, Ratu Novita; Rohendi, A.; Mardiyanto, Mochamad Sukrisno
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.9073

Abstract

Hospitals are one type of individual health care facility that is a very important health resource for carrying out health efforts. The development and growth of the increasing number of hospitals have given the public many choices. One of the services that can be chosen by the public is inpatient care. The behavior of customers/consumers in making decisions to choose health care facilities in hospitals is influenced by several factors/components. The higher the decision- making made by consumers in a hospital, the more it will affect many things, such as increasing hospital profits, thus ensuring the sustainability of the hospital and improving the quality of the hospital. The purpose of this study was to determine the factors that influence the number of inpatient visits at General Hospital Catharina 1914 Kisaran. This type of research is quantitative research. Data were obtained from 180 respondents who were inpatients. Data processing with the Classical Assumption Test using the assistance of the Statistical Package For The Social Science (SPSS). From the results of the study, it was partially known that the factors influencing the number of inpatient visits were the service of the officers as well as the location and accessibility. Meanwhile, it is known simultaneously that the service of officers, facilities, costs, location and accessibility have a simultaneous effect on the number of visits by inpatients at General Hospital Catharina 1914 Kisaran. 
Evaluation of Drug Planning and Procurement at UPT Babulu Health Center North Penajam Paser Regency Bunga', Gerson; Syaodih, Erliany; Santoso, Budi
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.8983

Abstract

Medicine planning and procurement are two important steps in fulfilling the need of medicines in a certain unit of health service. Drug planning is a process of selecting drugs and health supplies to determine the type and amount of drug in order to meet drug needs at the puskesmas. Planning for drug needs at the UPT Babulu Health Center is still not in accordance with real needs. The objective of this research is to evaluate the planning and procurement of drugs at the UPT Babulu Health Center Penajam Paser Utara. This type of research is a qualitative research with in depth interview method, the data is collected by means of observation, documentation, and the validity of the data using triangulation techniques. There are 4 (four) informant, namely The Head of the Babulu Health Center , The Person in Charge of the Drug Warehouse of the Babulu Healt Center, The Head of the Pharmaceutical Installation and the Pharmacist of the Babulu Health Center. The result of the study showed that there was a shortage of medicines at the Babulu Health Center due to a mismatch between the demand from the Puskesmas and the amount distributed by supplier (Penajam Paser Utara Health Department) and the delivery time to the Puskesmas which was quite long. Drug planning using the ABC method is helfful in overcoming these problems, so that the drug shortage at the Babulu Health Center can be overcome
Influence Customer Relationship Management and Timeliness of Service Towards Return Visit Interest at as Shafa Clinic Sidoarjo Ekwandini, Dhona Rizky; Rahim, Agus Hadian; Veranita, Mira
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.9072

Abstract

The health industry including hospitals is currently experiencing rapid development and facing various challenges. Every hospital or health clinic is required to provide the best service and in accordance with established standards and is expected to be able to reach all levels of society. The implementation of good service for patients is expected to increase the interest in returning visits made by patients to the clinic. One that can be applied by the Clinic is Customer Relationship Management (CRM) to maintain the relationship between the clinic and the patient. Patients who remain connected to the clinic and have an effective examination experience with punctuality are expected to increase the interest in returning visits. This study aims to determine the effect of Customer Relationship Management and timeliness of service on the interest in returning visits to the As Shafa Sidoarjo clinic. The study was conducted on 96 respondents who were employees of companies that collaborated with the As-Shafa clinic. This type of research is descriptive verification research. The statistical instrument used is regression analysis. Based on the results of the study, it shows that there is an influence of customer relationship management and timeliness of service on the interest in returning patients by 76.8% and the remaining 23.2% is influenced by other factors outside the study.
Evaluation of the BPJS Patient Admission Administration Service System at Pekanbaru Medical Center Hospital Ilham, Rahmat; Rohendi, A; Andikarya, R. Oke
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.8989

Abstract

Pekanbaru Medical Center Hospital has partnered with BPJS Health since 2014, offering outpatient, inpatient, and emergency services. However, the hospital has not fully met patient expectations, especially regarding the speed and accuracy of administrative services, which has affected its public image. This study aims to analyze the implementation, challenges, and improvement strategies of administrative services for BPJS patients. Conducted in Sail District, Pekanbaru City, this qualitative case study used purposive sampling for BPJS patients and snowball sampling for other stakeholders, including all management levels and BPJS Health representatives. Data analysis involved data reduction, presentation, and conclusion drawing. Findings indicate that while the administrative service system is fairly effective, it faces challenges such as inactive BPJS membership, long registration queues, data mismatches between systems, and limited patient understanding. To enhance service quality, the hospital must optimize digitalization, train administrative personnel, and upgrade support facilities to meet patient needs more effectively.
Analysis of Socio-Economic Levels and Patient Satisfaction Levels on Revisit Intention at the Emergency Room of Pradipa Medika Hospital Pratama, Sygih; Darmawan, Cecep; Rinawati, Rinawati
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9522

Abstract

The Emergency Department (ED) is a critical unit within hospitals, serving as the frontline for handling patients in emergency and critical conditions. The success of ED services depends not only on the quality of medical actions but also on patient satisfaction and their intention to revisit. This study aims to analyze the influence of socioeconomic level and patient satisfaction on patients' revisit intention to the ED of Pradipa Medika Hospital. This research uses a quantitative method with a cross-sectional approach involving 229 respondents selected through probability sampling. Data were collected using a validated and reliable questionnaire and analyzed using multiple linear regression. The results showed that socioeconomic level and patient satisfaction significantly affect patients' revisit intention. Patient satisfaction, particularly in the dimensions of reliability, assurance, tangibles, empathy, and responsiveness, is the main determinant driving patient loyalty to ED services. The study emphasizes the importance of improving hospital service quality by considering patients' socioeconomic aspects as a strategy to strengthen loyalty and patient retention.
Evaluation of the Implementation of Patient Safety Culture by Medical Personnel at the Amanah Jatisari Karawang Clinic Fatimah, Jardinia Dian; Handayani, Nining; Widjaja, Yani Restiani
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9346

Abstract

Introduction: Patient safety culture is a vital element in healthcare systems that aims to minimize incident risks and improve service quality. Amanah Jatisari Clinic, as a primary healthcare facility preparing for accreditation, requires an evaluation of the implementation of safety culture by medical personnel. Methods: This study applied a descriptive qualitative method with a case study design. Data were collected through in-depth interviews, non-participatory observations, and document analysis involving 12 healthcare workers including doctors, nurses, pharmacists, and midwives. The research instrument was based on the Hospital Survey on Patient Safety Culture (HSOPSC), and data were analyzed using descriptive and SWOT approaches. Results: The findings indicated that healthcare workers had a generally good perception of patient safety culture, particularly in openness and teamwork dimensions. However, the implementation of reporting and just culture was still suboptimal. Supporting factors included managerial commitment, internal training, and effective communication. Barriers involved staff shortages, high workload, and fear of sanctions. Discussion: SWOT analysis led to several strategic recommendations such as enhancing staff-awareness-based training, developing non-punitive reporting systems, and implementing consistent managerial policies. These results are expected to serve as a basis for continuous improvement of the patient safety culture system in primary healthcare services.

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