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JWM (JURNAL WAWASAN MANAJEMEN)
Published by Universitas Lambung Mangkurat
ISSN : 23375191     EISSN : 25276034     DOI : 10.20527/jwm
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Jurnal Wawasan Manajemen, an electronic journal, provides a forum for publishing the original research articles, review articles from contributors, and the novel technology news related to management. This journal encompasses original research articles, review articles, and short communications, including: Financial Management, Marketing Management, Human Resource Management, Organizational Behavior, Corporate Governance, Strategic Management, Operations Management, Change Management, Management Information Systems, Public Policy, Management Accounting, Management Education, Management of Sharia, Entrepreneurship
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 257 Documents
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ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI CUSTOMER LOYALTY PENGGUNA PAY LATER DENGAN MEDIASI CUSTOMER SATISFACTION PADA MASYARAKAT PROVINSI KEPULAUAN RIAU Sherina, Sherina; Edy Yulianto Putra
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 11 No. 3 (2023)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v11i3.240

Abstract

ABSTRACT Pay Later is a credit payment method facility, which is buy now and pay later. With the convenience and advantages that can be obtained from Pay Later services to consumers, many Indonesian companies see the potential for develop and also participate in competing in the BNPL (Buy Now Pay Later) industry. Reviewed from the number of companies that provide Pay Later facilities with various features,its quite challenging in this industry. In order to remain competitive in the market, apart from prospect to new customers, companies must also maintain customer loyalty. Because of that, this study was implemented for knowing the variable that influence customer loyalty in Pay Later through Brand Image, Trust, Experience Quality, Service Quality, Corporate Social Responsibility with the mediation of Customer Satisfaction. This analysis using Smart PLS 3 software for statistical result and SPSS for descriptive analysis result.The study was conducted on 468 respondents of Pay Later users in the Riau Islands Province. This study proven that Trust, Brand Image and Customer Satisfaction had positive and significant results in encouraging customer loyalty of PayLater users. ABSTRAK Pay Later adalah sebuah fasilitas metode pembayaran secara kredit. Artinya, membeli sekarang dan membayarnya kemudian. Dengan kemudahan dan keunggulan yang dapat diperoleh dari layanan Pay Later kepada konsumen, banyak perusahaan Indonesia yang melihat potensi perkembangan dan juga ikut berpartisipasi untuk bersaing di industri BNPL (Buy Now Pay Later). Ditinjau dari banyaknya perusahaan yang menyediakan fasilitas Pay Later dengan berbagai fitur-fiturnya, tidak mudah bagi perusahaan untuk memperoleh pangsa pasar yang baik, untuk dapat tetap bersaing di pasar tersebut, selain dari melakukan pemasaran kepada pelanggan baru, perusahaan juga harus mempertahankan loyalitas dari pelanggan. Oleh sebab itu, studi ni diterapkan untuk mengetahui variabel yang berpengaruh terhadap kesetiaan pelanggan Pay Later melalui variabel Brand Image, Trust, Experience Quality, Service Quality, Corporate Social Responsibility dengan mediasi Customer Satisfaction. Analisis ini menggunakan perangkat lunak Smart PLS 3 untuk pengujian statistik dan SPSS untuk pengujian analisis deskriptif. Penelitian dilakukan kepada 468 responden pengguna Pay Later di Provinsi Kepulauan Riau. Hasil penelitian menunjukkan bahwa Brand Image, Customer Satisfaction dan Trust memiliki hasil yang positif dan signifikan dalam mendorong loyalitas pelanggan pengguna PayLater.
PENGARUH INCOME LEVEL DAN EDUCATION LEVEL TER-HADAP BEHAVIORAL INTENTION TO OWN CREDIT CARD DENGAN DIMEDIASI PERCEIVED FINANCIAL COST DAN PER-CEIVED SELF EFFICACY PADA BANK BCA DI SURABAYA Prathama, Gibson; Harsono, Soni
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 11 No. 3 (2023)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v11i3.248

Abstract

Credit cards are becoming a trend among the people of Surabaya to have them with vari-ous consequences that must be accepted. Even its use has increased post-covid-19. Of course, individuals who had it had to consider their income and qualified knowledge regarding credit cards. This study seeked to reveal the role of income level and education level on behavioral intention to own a credit card of BCA in Surabaya mediated by per-ceived financial cost and perceived self-efficacy using a quantitative method using Struc-tural Equation Modeling (SEM) with a total sample of 190 respondents from customers who own credit cards of BCA Bank in Surabaya. The results showed that income level and education level had an effect on perceived financial cost. Income level, education level, perceived financial cost, and perceived self-efficacy had an effect on behavioral intention to own. Income level and education level had an effect on behavioral intention to own through perceived financial cost, and income level and education level influenced behavioral intention to own through perceived self-efficacy. Suggestions for research need to broaden the scope was not only in Surabaya and the Bank needed to pay attention to income levels and customers' understanding of BCA credit cards.
PENGARUH LITERASI KEUANGAN DAN PENGGUNAAN DOMPET DIGITAL TERHADAP PERILAKU KONSUMTIF MAHASISWA FAKULTAS EKONOMI DAN BISNIS DI KOTA DENPASAR Ariwangsa, I G. N. Oka; Gde Bagus Surya Jayanatha
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 11 No. 3 (2023)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v11i3.254

Abstract

Studi ini ditujukan untuk menginvestigasi bagaimana tingkat literasi keuangan serta pemanfaatan dompet digital dalam memengaruhi perilaku konsumtif pada mahasiswa. Studi ini menargetkan populasi yakni seluruh mahasiswa aktif pada Universitas swasta di Bali. Melalui penentuan sample, diperoleh sejumlah 100 mahasiswa aktif yang berpartisipasi dalam studi. Data empiris dikumpulkan melalui penyebaran kuesioner dan dianalisis melalui pendekatan regresi linier berganda. Temuan berhasil membuktikan bahwa ketiga determinan memberikan pengaruh secara signifikan pada peningkatan perilaku konsumtif mahasiswa. Melalui studi ini, diketahui bahwa tingkat pengetahuan mahasiswa yang baik pada aspek keuangan akan secara signifikan mampu mendorong peningkatan perilaku konsumtif dalam diri mereka. Lebih lanjut, temuan yang diperoleh juga menegaskan bahwa semakin baiknya pemanfaatan e-wallet dalam melaksanakan transaksi akan secara signifikan mampu meningkatkan perilaku konsumtif dalam diri mahasiswa, terlebih lagi adanya kemudahan dalam melakukan proses pembayaran dengan hanya melalui smartphone. Adapun secara bersama-sama telah dikonfirmasi bahwa semakin baiknya literasi keuangan dengan semakin baiknya pemanfaatan dompet digital akan meningkatkan perilaku konsumtif. Dengan demikian, melihat bahwa kedua determinan memainkan peranan secara krusial dalam memengaruhi perilaku mahasiswa, maka mahasiswa diharapkan dalam berkonsumsi hendaknya lebih mementingkan manfaat dan tidak hanya untuk kesenangan semata.
ANALISA KOMPETENSI KARYAWAN SEBAGAI VARIABEL MODERASI ANTARA KNOWLEDGE SHARING DAN EFEKTIVITAS PELATIHAN TERHADAP KINERJA KARYAWAN Lestari, Irena Sri; Rahmawati, Rini
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 11 No. 3 (2023)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v11i3.272

Abstract

The aim of this study is to discover and evaluate the impacts of knowledge transfer and training efficacy on employee performance, with employee competency serving as a moderator. 40 employees from the Bank Kalsel Amuntai Branch took part in this survey as responders. The analytical application used is called SmartPLS. The study's conclusions show that training effectiveness and information sharing both have positive and substantial influence on worker performance. The impacts of information exchange and training efficacy on performance are also moderated by employee competency
PENGARUH TECHNOLOGY READINESS PADA ATTITUDE, SUBJECTIVE NORM, DAN PERCEIVED BEHAVIOR CONTROL DAN PENGARUHNYA PADA NIAT BELI ONLINE Randi, Ahmad Randi Azwar; Prihatiningrum, Raden Roro Yulianti
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 12 No. 1 (2024)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v12i1.256

Abstract

The purpose of this study was to examine and analyze the effect of Technology Readiness on Attitude, Subjective Norms, and Perceived Behavior Control and its Effect on Online Purchase Intention. This type of research is included in explanatory research. The population is visitors to Tokopedia through the website or application. Sampling technique with purposive sampling. Data analysis uses partial least square with the help of Smart-PLS 3.0 program. Hypothesis test results are known that technology readiness affects attitude and subjective norm while perceived behavioral control has no effect. Attitude, subjective norm and perceived behavioral control have an influence on purchase intention. The conclusion of this research is Attitude and subjective norm influenced by Technology readiness has an influence on purchase intention and technology readiness has no influence on perceived behavioral control.
PENINGKATAN KEPUASAN KONSUMEN MELALUI KUALITAS PELAYANAN DAN HARGA Riansyah; Endang Silaningsih; Andari, Titiek Tjahja
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 12 No. 1 (2024)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v12i1.267

Abstract

Perusahaan pada bidang pengendalian hama sudah banyak terdapat di jabodetabek, salah satunya bisnis dibidang jasa pengendalian hama. Banyaknya jumlah jasa pengendalian hama mengakibatkan peningkatan dengan jumlah usaha yang bersifat sejenis menyebabkan persaingan yang semakin ketat. Strategi yang dapat dilakukan untuk memenangkan persaingan adalah memberikan kepuasan bagi konsumen. Faktor yang berperan penting dalam menciptakan kepuasan konsumen diantaranya adalah kualitas pelayanan dan harga. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan harga secara simultan dan parsial terhadap kepuasan konsumen pada PT. Lasturi Karya Jasa Depok. Subjek dari penelitian ini adalah konsumen PT. Lasturi Karya Jasa sebanyak 60 konsumen sebagai anggota sampel. Bentuk penelitian ini adalah deskriptif dan verifikatif. Prosedur pengumpulan data dalam penelitian ini menggunakan dokumentasi, studi Pustaka dan penyebaran kuesioner. Metode analisis data yang digunakan adalah analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan harga dengan kriteria baik. Secara simultan dan parsial kualitas pelayanan dan harga berpengaruh positif dan signifikan terhadap kepuasan konsumen.
DETERMINAN PENGGUNAAN INFORMASI AKUNTANSI PADA USAHA MIKRO KECIL DAN MENENGAH (UMKM) SE KALIMANTAN SELATAN Safrida, Lili; Sarwani; Nordiansyah, M.
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 12 No. 1 (2024)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v12i1.268

Abstract

The purpose of this research was to analyze the effect of business scale, business age, education, accounting training, and MSMEs perception about accounting on the use of accounting information in South Kalimantan Province MSMEs. This research used quantitative methos. The population in this research were South Kalimantan Province MSMEs listed on Department of Cooperatives, Micro Enterprises and Manpower of South Kalimantan Province in 2022. The sample method used was convenience sampling. Sample in this research was determined by slovin’s formulas and the total of sample was 86 MSMEs. The source of data used was primary data, data analysis techniques using multiple linear regressian analysis which were processed by SPSS 26 version. Based on the result of this research indicated that accounting training had an effect on the use of accounting information. Meanwhile the business scale, business age, education, and MSMEs perception about accounting had no effect on the use of accounting information.
PENGARUH KOMUNIKASI ORGANISASI DAN LINGKUNGAN KERJA FISIK TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING (Studi Pada PT. Anindya Wiraputra Konsult Cabang Banjarbaru) Simanungkalit, David Hamonangan; Umi Anisah, Hastin
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 12 No. 2 (2024)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v12i2.269

Abstract

Organizational success is based on organizational performance which largely depends on the performance of every employee in the company. Employees with good performance are needed to achieve organizational goals in a competitive advantage. This research has an effect on organizational communication and physical work environment on employee performance with job satisfaction being the intervention variable. Data on organizational communication, physical work environment, job satisfaction, and performance were obtained through the results of distributing questionnaires to respondents. The data obtained were then analyzed using Partial Least Squares (PLS). The results of statistical tests show (1) organizational communication has a significant positive effect on job satisfaction with a path coefficient of 0.299 and T-Stats of 3.473, (2) physical work environment has a significant positive effect on job satisfaction with a path coefficient of 0.269 and T-Stat of 3.473 (3) organizational communication proved to have a positive and significant effect on employee performance with a path coefficient of 0.269 and T Stats of 3.473, (4) the physical work environment proved to have a positive and significant effect on employee performance with a path coefficient of 0.269 and T Stats of 3.465, (5) Job satisfaction is proven to have a significant positive effect on employee performance with a path coefficient of 0.336 and T Stats of 5.295, (6) organizational communication has a significant effect on employee performance with job satisfaction as an intervening variable. The role of job satisfaction as a mediator is partial mediation, which means that organizational communication is able to directly influence employee performance with or without job satisfaction as an intervening variable and (7) physical work environment has a significant effect on employee performance with job satisfaction as an intervening variable. The role of job satisfaction as a mediator is partial mediation, which means that the physical work environment is able to directly affect employee performance with or without job satisfaction as an intervening variable.
PENGARUH BRAND AMBASSADOR YANG BERASAL DARI LUAR NEGERI TERHADAP CUSTOMER PURCHASE INTENTION PADA E-COMMERCE Lim, Cecilia; Hesniati
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 12 No. 2 (2024)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v12i2.274

Abstract

E-commerce berkembang pesat dan semakin banyak pelaku bisnis yang memanfaatkan peluang ini dalam mengembangkan bisnis mereka secara online. Dengan hadirnya berbagai macam e-commerce di Indonesia, menyebabkan persaingan yang begitu ketat sehingga antar platform berlomba-lomba untuk menjadi unggul dan menarik bagi konsumen. Penelitian ini meneliti mengenai bagaimana pengaruh dari brand ambassador luar negeri terhadap minat beli di e-commerce dan dilengkapi dengan variabel lainnya. Pengumpulan data dilakukan dengan penyebaran kuesioner berupa google form yang disebarkan kepada pengguna e-commerce di Indonesia dan terkumpul sebanyak 310 responden. Terdapat 6 hipotesis yang dianalisa dengan menggunakan Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa price, digital marketing, serta electronic word of mouth berpengaruh signifikan terhadap purchase intention. Terdapat juga variabel korean wave dan brand ambassador yang berpengaruh tidak signifikan pada purchase intention. Variabel attitude towards ads juga tidak memediasi antara variabel brand ambassador dengan purchase intention karena ditemukan hasil yang tidak signifikan. Kata Kunci: E-commerce, Brand Ambassador, Purchase Intention
DAMPAK INOVATION CAPABILITY TERHADAP COFFEE SHOPS COMPETITIVENESS DI KOTA BANJARMASIN Gea Hiqori Sonia; Zakhyadi Ariffin; Editor, admin
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 11 No. 3 (2023)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v11i3.276

Abstract

Coffee shops are a trending business in Indonesia, including in the city of Banjarmasin. Although many coffee shops have been established, however many coffe shops have failed. Competitiveness determines the success of a coffee shop in intensive competition. Purpose. The purpose of this study was to investigate the effect of market orientation and entrepreneurial orientation on competitiveness mediated by organizational innovation.Methods The research was conducted on the coffee shop industry in the city of Banjarmasin which is not a franchise. Questionnaires were sent to 50 coffee shops registered with the Banjarmasin city government. A total of 40 coffee shop managers answered the questionnaire. Data analysis uses partial least squares (PLS). Result. The results of the study show that market orientation and entrepreneurial orientation have a direct effect on competitiveness. Organizational innovation can mediate the effect of market orientation and entrepreneurial orientation on competitiveness

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