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Public Sphere Review
Published by Universitas Hang Tuah
ISSN : -     EISSN : 29639476     DOI : https://doi.org/10.30649/psr.v1i2
Core Subject : Health, Social,
Law, Crime, Criminology & Criminal Justice Public Health Social Sciences
Public Sphere Review is a journal managed by the Department of Public Administration, Faculty of Social and Political Sciences, Hang Tuah University which has a focus and scope in the field of public affairs, such as: Public service management Development administration Community empowerment Public policy Human resource management in the public sector, Public communications, and Education policy.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 71 Documents
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Evaluasi Peraturan Bupati Nomor 47 Tahun 2022 tentang Program Keluarga Harapan Inklusif Kabupaten Gresik Fintiyah, Apriliya; Radjikan; Muhammad Roisul Basyar
Public Sphere Review Volume 5 Nomor 1: Maret 2026
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v5i1.192

Abstract

This study evaluates the implementation of Regent Regulation No. 47 of 2022 concerning the Inclusive Family Hope Program (PKH) in Gresik Regency through the dimensions of policy output and policy outcome using Ripley's (1985) evaluation framework. Using a descriptive evaluative qualitative approach, data were obtained through in-depth interviews with seven key informants, non-participant observation, and documentation study, and analyzed using the Miles and Huberman (1994) model. The results show mixed policy outcomes: high service accuracy and accountability through consistent distribution mechanisms, digital transparency, and multiple layers of control; sufficiently inclusive access with home visit innovations, although exclusion errors still exist; bias can be minimized but is still hampered by data inconsistencies; and program coverage and suitability are still limited due to budget constraints and the dilemma of recipient rotation. In terms of policy outcomes, short-term impacts are evident in increased public awareness, high rates of community reporting, and improved implementation capacity; medium-term impacts are seen in changes in community behavior and government responsiveness. However, the long-term impact still serves as a basic safety net for vulnerable groups. The main supporting factors are political commitment, cross-level coordination, and electronic data systems; while obstacles include budget constraints, unsynchronized data, insufficient monitoring, and inadequate assistance amounts. The study recommends expanding coverage through funding diversification, data synchronization, strengthened monitoring, evaluation of the rotation system and assistance amounts, and integration with empowerment programs. This study enriches the social policy evaluation literature and emphasizes the importance of sustainable program design for groups with permanent limitations.
Implementasi Kebijakan Normalisasi Sungai Kalianak di Kota Surabaya dalam Mendukung Penataan Ruang Wilayah Putri , Falindra Syahla; Radjikan; Muhammad Roisul Basyar
Public Sphere Review Volume 5 Nomor 1: Maret 2026
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v5i1.193

Abstract

The Kalianak River represents one of the most critical flood-prone areas in Surabaya due to severe narrowing, sedimentation, and reduced water capacity, which have repeatedly caused flooding events. The Surabaya City Government implemented a river normalization policy based on Regional Regulation No. 12 of 2014 concerning Spatial Planning (RTRW) for 2014–2034 as part of flood mitigation and spatial management efforts. This study aims to analyze the effectiveness of policy implementation using the Van Meter and Van Horn model, focusing on six implementation indicators. This research employs a qualitative descriptive approach. The data were collected through interviews, observations, and documentation. Informants in this study consisted of officials from the Surabaya City Government, particularly the Public Works Department (Dinas PU), local authorities, and community members living around the KalianaK River area. The findings indicate that the implementation of the river normalization policy has been relatively effective in terms of policy clarity, inter-agency coordination, and implementer commitment. However, several obstacles remain, including social resistance, economic limitations, and political pressures. Therefore, a stronger social approach, law enforcement, and community engagement are required to ensure the sustainability of the policy implementation.
Upaya Peningkatan Pengetahuan Dan Kesadaran Mitigasi Banjir Melalui Program Sosialisasi Edukasi Masyarakat Di Desa Arosbaya Rahmawati, Ifa; Hilya Agustin; Iftitah Nur Izzah; Elyza Wardana; Syifa Ghiffari
Public Sphere Review Volume 5 Nomor 1: Maret 2026
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v5i1.199

Abstract

Arosbaya is a coastal subdistrict located in Bangkalan Regency, Madura Island, East Java Province, which is prone to flooding. Flooding in Arosbaya Village has caused concern among residents; therefore, this outreach activity is expected to increase public knowledge and awareness of the importance of flood mitigation efforts. This study employs a mixed-methods research design, combining results from interviews and questionnaires using instruments such as observation sheets, interview sheets, and questionnaires. The results of descriptive statistical analysis across six aspects of knowledge indicate that the average level of knowledge among Arosbaya residents stands at 83.3%, which falls into the “good” category. Based on these data, the highest scores were found in the aspects of flood awareness and community cooperation, reaching 100% and 94.4%, respectively, reflecting the strength of social capital and the residents’ empirical experience. This study contributes to the development of a community-based education model for local disaster mitigation. From this activity, it is recommended that village residents collaborate on concrete actions such as community-based drainage repairs and routine community-based activities. Additionally, the involvement of the Bangkalan Regency Disaster Management Agency (BPBD) is essential to follow up on these proposed structural solutions.
Akuntabilitas Pelayanan Publik Pada Layanan Parkir Tepi Jalan di Wilayah Kota Denpasar Luh Tu Anggarayani; Komang Ema Marsitadewi; I Putu Adi Permana Putra
Public Sphere Review Volume 5 Nomor 1: Maret 2026
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v5i1.200

Abstract

The background of this research based on the problems in roadside parking services in Denpasar City. As a public service that is closely related to people's daily lives, problems related to roadside parking services often become the focus of public attention. Public complaints through the Pro Denpasar media on April 2, 2024 and the finding that parking facilities for roadside parking services not fulfilled as regulated in Peraturan Wali Kota Denpasar No. 64 Tahun 2023 tentang Penyelengaraan Perparkiran Pasal 12 ayat (1) point b as well as the amount of levies received from roadside parking services in Denpasar City are the basis for knowing how the accountability of public services is. The method used in this research is descriptive qualitative with data collection techniques of observation, interviews, and documentation. This research involved 4 informants consisting of Dinas Perhubungan Kota Denpasar, Perumda Bhukti Praja Sewakadarma, Juru Parkir (parking attendantthe) and people who use parking services. Determination of informants in this research uses the technique purposive sampling and incidental sampling. Data analysis techniques use analysis techniques according to Miles and Huberman. The indicators used are the four dimensions of public service accountability according to Elwood (1993) which consist of accountability for probility and legal accountability, process accountability, program accountability, and policy accountability. The results of this study indicate that of the four dimensions of public service accountability, three dimensions of accountability, namely accountability for probility and legal accountability, process accountability, and program accountability have been fulfilled in the implementation of roadside parking services in Denpasar City. There is one dimension, namely the accountability of the policy for implementing roadside parking services in Denpasar City, which has not been fulfilled.
Analisis Stakeholder Dalam Pengembangan Potensi Wisata Kampung Kemasan Di Kabupaten Gresik Putri Kamtono, Amanda; Anggraeny Puspaningtyas; Supri Hartono
Public Sphere Review Volume 5 Nomor 1: Maret 2026
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v5i1.201

Abstract

This study aims to analyze the role of stakeholders in the development of tourism potential in Kampung Kemasan, Gresik Regency. The development of cultural-based tourism requires the involvement of various stakeholders with different levels of interest and influence; therefore, stakeholder analysis is needed to identify their roles and contributions. This study uses a qualitative approach with data collected through interviews, documentation, and literature review. Stakeholders are classified into four categories: key players, context setters, subjects, and crowd. The results show that stakeholders involved include  government  institutions,  local  communities,  and supporting groups. The Department of Tourism, Bappeda, and DCKPKP act as key players in planning and implementing tourism programs. Meanwhile, the Department of Transportation, Environmental Agency, Satpol PP, and Diskoperindag function as context setters by supporting policies and infrastructure. Local communities, Pokdarwis, and community groups are categorized as subjects, while others are classified as crowd. Based on visitor data from 2021 to 2025, the number  of  tourists  has  increased  significantly  each  year, indicating a positive impact of tourism development. However, coordination among stakeholders still needs improvement. In conclusion, the success of tourism development in Kampung Kemasan is influenced by stakeholder synergy. Strengthening coordination and community empowerment is essential for sustainable tourism management.
Perencanaan Interaktif Pengelolaan Sampah Berbasis Keterlibatan Masyarakat di Kawasan Perkotaan Surabaya Annisa Azzahra Putri; Puspaningtyas, Anggraeny; Hartono, Supri
Public Sphere Review Volume 5 Nomor 1: Maret 2026
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v5i1.202

Abstract

This study aims to analyze stakeholder involvement in interactive waste management planning in Surabaya City. The focus of this study is to see how stakeholders and the community are interactively involved in interactive waste management planning with Ackoff's theory which has six indicators: chaos formulation, goal planning, means planning, resource planning, implementation design, and control design. This study uses a qualitative approach with a descriptive type. The data sources used in this study are primary data obtained from interviews conducted with the Surabaya City Bappeda, the Surabaya City Environmental Agency, Pakal District, Sumber Rejo Village, Nginden Jangkungan Village, and Jambangan Village. As well as secondary data obtained from books, journals, and regulations relevant to the research topic. The data analysis technique uses 4 stages according to Miles and Huberman 2014, namely 1) Data Collection, 2) Data Condensation, 3) Data Presentation, and 4) Conclusion Drawing or Verification. The results of the study indicate that interactive planning in Surabaya City has demonstrated the involvement of various actors at each stage. However, this still does not fully reflect every indicator in interactive planning according to Ackoff. This is because decision-making, policy formulation, and programs are still dominated by the government and the Surabaya City Environmental Agency. Community involvement tends to be indirect and uneven among stakeholders at all planning stages. This research is expected to provide recommendations to local governments, particularly the Environmental Agency, to increase engagement by at least outlining the stakeholders involved in formulating strategic waste management plans for the next five years.
Implementasi Sistem Srikandi Dalam Digitalisasi Administrasi Pembebasan Warga Binaan di Rutan Kelas I Surabaya Risa Amelia; Indah Murti
Public Sphere Review Volume 5 Nomor 1: September 2026
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v5i2.204

Abstract

This study aims to analyze the implementation of SRIKANDI in the administration of inmate release at the Class I Detention Center in Surabaya, with a focus on the registry subsection as the unit that determines the timeliness of an individual’s right to freedom. The analytical framework was developed using the concept of e-government (Fang, 2002), with four elements of good governance selected from the UNDP framework (1997) namely, effectiveness, efficiency, transparency, and accountability and the design reality gap perspective (Heeks, 2002) was used to explain implementation barriers. This study employs a descriptive-analytical qualitative approach using a case study strategy. The research informants were registry officers at the Surabaya Class I State Detention Center. Data were collected through participatory observation during a three-month internship, semi-structured interviews, and document analysis, and were then analyzed using the interactive model by Miles, Huberman, and Saldaña (2014), which includes data condensation, data presentation, and drawing conclusions. The results of the study indicate that SRIKANDI reduces the processing time for release documents from an average of one to two days to one to two hours, provides a more structured mechanism for verifying prison terms, and strengthens accountability through a digital audit trail. However, these benefits have not been fully realized due to server and network disruptions, workloads resulting from overcrowding that are not offset by staff digital competencies, variations in usage across units, and the lack of integration between SRIKANDI and the Correctional Database System (SDP). The success of e-government in the correctional system is ultimately determined by the institution’s ability to bridge the gap between system design and operational reality, not by technological sophistication alone.
Transformasi Digital Pengecekan Ekspirasi Tahanan Melalui Penggunaan Fingerprint Pada Sistem Database Pemasyarakatan Aliza Dwi Kusuma Marsetyanti; Anggraeny Puspaningtyas
Public Sphere Review Volume 5 Nomor 1: September 2026
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v5i2.205

Abstract

Digital transformation in the public sector is inevitable in the era of Industrial Revolution 4.0, including in Indonesia’s correctional environment. This study aims to analyze the implementation of digital transformation in detainee expiration checking through fingerprint technology integrated into the Correctional Database System (Sistem Database Pemasyarakatan/SDP) at the Class I State Detention Center (Rutan) in Surabaya, and to identify its implications for the efficiency, effectiveness, transparency, and accountability of correctional administration. The study employs a qualitative approach with a descriptive-analytical design, conducted through three months of participatory observation at the Registration Unit of Rutan Class I Surabaya, supported by a review of SINTA- and Scopus-indexed academic literature and relevant government regulations. The findings reveal that SDP has significantly contributed to improving the efficiency of detainee expiration checking through automated early warnings and real-time data retrieval for detainees. The integration of fingerprint technology strengthens the accuracy of detainee identification and reduces the risk of identity errors that may affect individuals’ right to liberty. However, implementation continues to face challenges including unstable network infrastructure, the coexistence of manual and digital systems, limited digital competency among some officers, and data inconsistencies between SDP and physical documents. This study recommends strengthening technological infrastructure, providing continuous officer training, standardizing digital-based standard operating procedures, and comprehensively optimizing the biometric features of SDP to realize accountable and human rights-based correctional governance
Digitalisasi Pelayanan Loket pada Rumah Tahanan Negara Kelas I Surabaya: Tantangan dan Kendala Jaringan Internet Adinda Putri Rahmadhani; M. Kendry Widiyanto
Public Sphere Review Volume 5 Nomor 1: September 2026
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v5i2.206

Abstract

The digitalization of public services represents a government effort to enhance service effectiveness, efficiency, transparency, and accessibility. The Class I State Detention Center in Surabaya has implemented a digital-based visitation service via the RUSABAYA application; however, its execution still faces technical challenges and issues regarding user ability to access the service. This study aims to analyze the quality of the digital visitation service based on the five SERVQUAL dimensions—tangibles, reliability, responsiveness, assurance, and empathy—and to identify obstacles affecting service delivery. A descriptive qualitative approach was employed, utilizing data collection techniques such as interviews, observation, and documentation review. Informants were selected purposively, and data analysis followed the Miles and Huberman interactive model, comprising data reduction, data display, and conclusion drawing. The results indicate that digital facilities—specifically the RUSABAYA application and the queuing system—have supported service modernization. However, the reliability dimension faces challenges due to unstable internet connectivity, resulting in slowdowns and access disruptions. Regarding responsiveness, staff provide assistances and address user issues, while the assurance dimension is reflected in identity verification and procedural certainty. The empathy dimension is evident in the support provided to users facing difficulties, including the elderly. The findings demonstrate that digital service quality depends not only on application availability but also on infrastructure reliability, staff capacity, and user proficiency. Consequently, there is a need to strengthen network connectivity, refine the system, and enhance user outreach and support.
Implementasi Pelayanan Tamu Dinas pada Bagian Resepsionis di Rumah Tahanan Negara Kelas I Surabaya Fanesa Putri Aulia; Adi Soesiantoro
Public Sphere Review Volume 5 Nomor 1: September 2026
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v5i2.207

Abstract

Official guest services at the reception desk constitute a form of administrative service serving as the initial point of interaction between the correctional institution and external parties. This study aims to analyze the implementation of official guest services at the reception desk of the Class I State Detention Center in Surabaya, based on George C. Edwards III’s policy implementation perspective. A descriptive qualitative approach was employed, with data collected through observation, interviews, and documentation. Informants were selected purposively based on their involvement in the official guest service process. Data analysis involved data reduction, data presentation, and conclusion drawing, utilizing source and technique triangulation to ensure data validity. The results indicate that the service implementation follows a workflow understood by the staff—ranging from guest reception, identity verification, and registration to confirmation with relevant units and direction to the destination room. Regarding communication, service coordination is taking place, though internal information regarding the presence of officials or staff is not always systematically available. In terms of resources, a shortage of staff specifically assigned as receptionists means that service delivery still relies on support personnel, including interns. Regarding disposition, the staff demonstrate a positive service attitude. Meanwhile, regarding bureaucratic structure, a practical division of roles has been established, yet it lacks support from easily accessible written Standard Operating Procedures (SOPs). These findings highlight the need to strengthen coordination, organize human resources, and standardize service procedures.

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