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Jurnal Entrepreneur dan Manajemen Sains
Published by Universitas Muhammadiyah Bengkulu
ISSN : -     EISSN : 27215415     DOI : https://doi.org/10.36085/jems.v3i2
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
The scopes of the journal include, but not limited to, the following areas: corporate governance, human resource management, strategic management, entrepreneurship, marketing, e-business, services, information technology management, production & operations management, financial management, decision analysis, management research methods and managerial economics
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 257 Documents
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PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN PROMOSI JABATAN TERHADAP KINERJA KARYAWAN PADA PT. PRIORITAS CABANG BENGKULU Taufik Bustami; Jiki Heryanto
(JEMS) Jurnal Entrepreneur dan Manajemen Sains Vol. 3 No. 2 (2022): Juli 2022
Publisher : UM. Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (296.699 KB) | DOI: 10.36085/jems.v3i2.3643

Abstract

The role of human resources becomes increasingly important when associated with global developments full of competition among organizations. One of the ways that organizations do in facing competition is by empowering and exploring all the potential of its human resources to the fullest. This study aims to determine the effect of Organizational Citizenship Behavior and promotion on employee performance at PT. Priority Bengkulu Branch. The type of research used in this research is quantitative research with a descriptive approach. The sample in this study 46 employees at PT. Priority Bengkulu Branch. Data collection by using a questionnaire. The analysis technique used is multiple linear regression analysis, coefficient of determination and hypothesis testing. The results showed a positive regression direction with the equation Y = 5.820 + 0.546 (X_1) + 0.324 (X2), meaning that if Organizational Citizenship Behavior and promotions increase, the performance of employees at PT. The priority of the Bengkulu Branch will also increase. The coefficient of determination is 0.717 (meaning that the variable Organizational citizenship behavior (X_1) and job promotion (X2) on the Performance variable contributes 0.717 or 71.7% while the remaining 28.3% is influenced by other variables that are not included in this research model. The results of hypothesis testing for the t-test can be seen that X1 (Organizational citizenship behavior) shows a significance value of 0.000 <0.05, meaning that there is a significant influence of Organizational citizenship behavior on employee performance at PT Prioritas Bengkulu Branch X2 (position promotion) shows a significance value of 0.025 < 0.05, meaning that there is a significant influence of job promotion on employee performance at Prioritas Bengkulu Branch Employees. Simultaneous hypothesis testing shows Organizational citizenship behavior (X_1) and job promotion (X2) together positive effect on the performance (Y) of employees to employees of PT. Priority for Bengkulu Branch because the significant value is 0.000 < 0.05. Keywords: Service Quality, Price, Product Quality, Consumer Satisfaction
PERILAKU BERWIRAUSAHA PENDUDUK MISKIN DALAM MELANGSUNGKAN KEHIDUPANNYA Bahrin Bahrin; Duharman Duharman; Ade Irma Suryani
(JEMS) Jurnal Entrepreneur dan Manajemen Sains Vol. 3 No. 2 (2022): Juli 2022
Publisher : UM. Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (138.74 KB) | DOI: 10.36085/jems.v3i2.3761

Abstract

This study aims to: (1) know the characteristics of poor households in Talang Kabu Village, Ilir Talo District, Seluma Regency, (2) know the level of fulfillment of basic needs, and (3) know the entrepreneurial behavior of the poor in Talang Kabu Village, Ilir Talo Kaupaten Seluma District. This research is designed as a qualitative descriptive research. The research location is in Talang Kabu Village, Ilir Talo District, Seluma Regency. Village selection is carried out on a Purposive basis, while the selection of samples of poor families is carried out randomly. Data collection using questionnaires, observations and in-depth interviews. Data analysis is carried out in a qualitative descriptive manner. Based on the results of research and discussion, it can be concluded that several things are as follows: (1) The characteristics of poor households in Talang Kabu Village are seen in terms of the age of the head of the family, generally between 40-50 years old,, the level of education is mostly finished elementary school, the average per capita income level per month is IDR 120,000,-, the number of family dependents of 5 or more as much as 60.00%, the number of family members who work is mostly only 2 people with a percentage of 72.73%.; (2) The level of meeting the basic needs of the household, the fulfillment of food needs are included in the sufficient category, the need for clothing as much as 93.73% do not have a change of clothes, and as many as 89.09% can only buy new clothes 1 time a year, the fulfillment of board needs is mostly feasible and already has their own house, if most of them are sick (96.36 %) seek treatment at the Puskesmas; and the fulfillment of the need for clean water as a whole falls into the category of sufficient.; (3) The entrepreneurial behavior of the poor in Talang Kabu Village generally they have made various efforts to fulfill their lives which include: rice fields with a percentage of 36.36%, oil palm plantations 12.73%, rubber plantations 34.55%, carpentry 5.45%, farm workers 60.00%, trade 34.55%, confidence level in carrying out business 76.36%, happy in carrying out business 72.72%, courage in taking risks 40%, entrepreneurship influenced by the environment 47.27%, and the importance of honesty in trying 90.91%. Keywords: Poverty, behavior, entrepreneurship
ESTIMASI CADANGAN KLAIM PRODUK ASURANSI JIWA KREDIT UNTUK PESERTA PENSIUN Catur Widyo Utomo; Mulawarman Awaloedin
(JEMS) Jurnal Entrepreneur dan Manajemen Sains Vol. 4 No. 1 (2023): Januari
Publisher : UM. Bengkulu

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Abstract

Theoretically, insurance companies rarely suffer losses. Insurance companies in managing finances, are very careful, because they will face possible risks in the future in the form of claim payments. Therefore, in selling the products, they do not use the usual forms of marketing. They use agents and brokers in distributing risk products that are sold. In addition, for certain reasons, the company also cooperates with other parties. This cooperation is essentially a form of strategic alliance. Namely cooperation between the insurance company as the issuer of the policy with the bank as the owner of credit for customers. The problem is how insurance companies face the risk of claims in the future for bank customers who have retired status and are vulnerable to the risk of death. This article discusses term loans from customers at a bank as the insured who has retired status and they are guaranteed by an insurance company as the insurer. How much funds are provided by the insurer in the future to pay the risk of death (claims) of the insured? Using the semi-continuous prospective reserve method for term life insurance products, the results show that the insurer is experiencing liquidity difficulties in order to bear the burden of claims that have already occurred and are expected to suffer losses later. The reinsurance scheme offered has also not been able to cover the insurer's losses. Therefore, the most feasible scheme to assist the insurer's liquidity due to high claims is to enlarge new policies through the scheme of entry age for the insured with a younger age while continuing to run the reinsurance scheme.
Pengaruh Pelayanan Pengelola Terhadap Kepuasan Nasabah Bank Sampah Aldy Wirawan; Pitri Yandri
(JEMS) Jurnal Entrepreneur dan Manajemen Sains Vol. 4 No. 1 (2023): Januari
Publisher : UM. Bengkulu

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Abstract

Waste banks are increasingly important to assist government programs in reducing household waste. The government has recognized the existence of waste banks as community-based waste management organizational entities through various laws and regulations. As an organization, waste banks must also adhere to sound management principles, including how to serve service users/customers (in this case, people who save their waste). However, research on waste banks focuses a lot on their role in the environment and how their members participate. Here, research related to management services functions is rarely carried out by researchers. Therefore, this study examines the effect of management services on the satisfaction of waste bank customers. We use the service and customer satisfaction theory and break it down into measurable indicators. This study looked at the Hibiscus Waste Bank in South Tangerang City. To answer the formulation of the problem, we surveyed more than 30 customers purposively through a questionnaire instrument. Then we examined it with the Structural Equation Modelling. We found strong evidence that physical evidence, responsiveness, empathy, assurance, and service reliability significantly affected waste bank customer satisfaction. Further elaboration of the findings we present more fully in this article.
PENGARUH GAYA KEPEMIMPINAN DAN MOTIVASI TERHADAP PRODUKTIVITAS KERJA PEGAWAI Rizki Febrian; Sri Ekowati
(JEMS) Jurnal Entrepreneur dan Manajemen Sains Vol. 4 No. 1 (2023): Januari
Publisher : UM. Bengkulu

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Abstract

This study aims to determine the effect of leadership style and motivation on work productivity (a case study on employees of PT. Kimia Farma Bengkulu branch). This type of research is a quantitative descriptive research. The object of this research is the employees of PT. Kimia Farma Bengkulu. The sampling method is a saturated sampling technique. The number of respondents in this study were 40 respondents. The method of data collection is using the distribution of questionnaires. The data analysis technique used multiple linear regression analysis and hypothesis testing, namely t test and F test. The results of this study can be concluded that the variables of leadership style and motivation have a positive and significant effect on work productivity at PT. Pharmaceutical Chemistry. Partially, the two variables of leadership style and motivation have a positive and significant influence on work productivity. The better the leadership style and the better the motivation given in accordance with the employee's work, the work productivity will increase.  Keywords: Leadership Style, Motivation, Work Productivity
PENGARUH SERVICE RECOVERY DAN RELATIONSHIP MARKETING TERHADAP KEPUASAN PELANGGAN EL-JHON CABANG PAGAR DEWA M. Thio Saputra; Islamuddin Islamuddin
(JEMS) Jurnal Entrepreneur dan Manajemen Sains Vol. 4 No. 1 (2023): Januari
Publisher : UM. Bengkulu

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Abstract

This study aims 1) To determine the effect of service recovery on customer satisfaction El-John Pagar Dewa Branch. 2) To determine the effect of relationship marketing on customer satisfaction El-John Pagar Dewa Branch. 3) To determine the effect of service recovery and relationship marketing on customer satisfaction El-John Pagar Dewa Branch. This type of research is a quantitative approach. The method used in this research is descriptive method. The population in this study were all customers at El-Jhon Pagar Dewa Branch. the sample amounted to 120 customers at El-Jhon Pagar Dewa Branch. Based on the results of research on the Effect of Service Recovery and Relationship Marketing on Customer Satisfaction El-Jhon Pagar Dewa Branch, the following conclusions can be drawn: 1) There is a positive and significant effect of Service recovery (X1) on customer satisfaction (Y) El-Jhon Bengkulu City. that the higher the service recovery, the higher the customer satisfaction. 2) There is an effect of Relationship Marketing (X2) on customer satisfaction (Y) El-Jhon Bengkulu City. it means that the higher the marketing relationship, the more customer satisfaction will be. 3) There is an effect of service recovery and relationship marketing together affecting El-John's customer satisfaction in Bengkulu City with a Fsig value of 0.003 <0.05. .Keywords: Service Recovery, Relationship Marketing, Satisfaction,
PENGARUH AIDA (ATTENTION, INTEREST, DESIRE, ACTION) TERHADAP KEPUTUSAN PEMBELIAN PRODUK BATIK BASUREK AL-SUFI DI KOTA BENGKULU Ade Heriansya; Eti Arini
(JEMS) Jurnal Entrepreneur dan Manajemen Sains Vol. 4 No. 1 (2023): Januari
Publisher : UM. Bengkulu

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Abstract

The purpose of this study is to determine the effect of AIDA (Attention, Interest, Desire, Action) on purchasing decision Batik Basurek Al-SufiOf Bengkulu City and to find out which factors having the more dominant effect on the purchasing decision. The researcher used the questionnaire method to 102 respodents. The Population used were Batik Basurek Al-Suficonsumerof Bengkulu city. The sampling was the accindental sampling technique. Based on the results of multiple linear regression, the form of regression equation isY =0.869 + -0.068 () + 0.255 () + 0.893 (X3) + 0.551 (X4).The results of the research and the hypothesis show that the Attentionshows the value of >(-0.694< 1.988)and (sig = 0,489> 0,050),Interestshows the value of tcount>(2.498>1.988)and (sig = 0,014< 0,050), Desire shows the value of tcount>(18.864>1.988) and (sig = 0,000 < 0,050),Actionshows the value of tcount>(5.046>1.988)and (sig = 0,000 < 0,050). Parsial eously Attention haven’t a significant effect on purchasing decision. Parsial eously Interest, Desire, Action have a significant effect on purchasing decision. SimultaneouslyAttention, Interest, Desire, Actionhave a significant effect on purchasing decision. It is better if the producers can continue to maintain and even improve their products so that the main objectives of marketing can be achieved. Keywords : AIDA (Attention, Interest, Desire, Action), Buying Decission.
PENGARUH MOTIVASI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PT. FIF CURUP Gilang Ramadhan; Islamuddin Islamuddin
(JEMS) Jurnal Entrepreneur dan Manajemen Sains Vol. 4 No. 1 (2023): Januari
Publisher : UM. Bengkulu

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Abstract

Given the importance of employee motivation, work motivation is one of the factors that need attention from company leaders. Problem formulation 1) Is there any influence of work motivation on employee performance of PT. FIF Curup? 2) Is there any influence of the work environment on the performance of employees of PT. FIF Curup? 3) Is there any influence of work motivation and work environment on the performance of employees of PT. FIF Curu This study aims 1) To determine the effect of work motivation on the performance of employees of PT. FIF Curup 2) To determine the effect of the work environment on the performance of employees of PT. FIF Curup? 3) To determine the effect of work motivation and work environment on the performance of employees of PT. FIF Curup. This type of research is a quantitative approach. The method used in this research is descriptive method. The population in this study were all employees at PT. FIF Curup has 35 employees. a sample of 35 people PT. FIF Curup. Based on the results of research on the influence of work motivation and work environment on employee performance at PT. FIF Curup. The tSig value for the work motivation variable (X1) is 0.002. So it can be concluded that tSig<Sig (0.002<0.050 ) means that Ha is accepted and H0 is rejected, that the variable of work motivation affects the performance of employees of PT. FIF Curup. The tSig value for the work environment variable (X2) is 0.001. So it can be concluded that tSig<Sig (0.001<0.050 ) means Ha is accepted and H0 is rejected, that the work environment variable affects the performance of employees of PT. FIF Curup. The hypothesis test above can be seen for the variable work motivation (X1), and work environment (X2) the value of Fsig = 0.004. So it can be concluded that FSig < Sig (0.004 < 0.050 ) means Ha is accepted and H0 is rejected, that each variable has a significant effect on employee performance (Y) at PT. FIF Curup. Keywords: Work Motivation, Work Environment, Employee Performance,
SOFT SKILL, HARD SKILL DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PADA RBTV KOTA BENGKULU Adi Sismanto; Peri Yusrizal
(JEMS) Jurnal Entrepreneur dan Manajemen Sains Vol. 4 No. 1 (2023): Januari
Publisher : UM. Bengkulu

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Abstract

This study aims to find out the influence of soft skills, hard skills and motivation on employee performance at RBTV Bengkulu City. The population of this study was all RBTV employees numbering 50 people. All of those employees were sampled for research. Data collection techniques with questionnaires and data analysis techniques using regression. The results of this study revealed that soft skills have a significant effect on employee performance, hard skills have a significant effect on employee performance and motivation has a significant effect on employee performance at RBTV Bengkulu City. Keywords: soft skills, hard skills, motivation and performance.
PENGARUH DIMENSI PELAYANAN DALAM PEMBUATAN E-KTP TERHADAP KEPUASAN MASYARAKAT PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BENGKULU Selvi Juwita; Ade Hirawan; Onsardi Onsardi
Jurnal Entrepreneur dan Manajemen Sains (JEMS) Vol. 4 No. 2 (2023): Juli 2023
Publisher : UM. Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jems.v4i2.5066

Abstract

The purpose of the study was to determine the effect of tangible, tangible, responsiveness, assurance and empathy on people's satisfaction at the Department of Population and Civil Registration of Bengkulu City. This type of research is quantitative research, the method of data collection is done by using observation, documentation and questionnaires. The sample in this study was 145 people who took care of e-KTP at the Department of Population and Civil Registration of Bengkulu City. Analysis of the data used is multiple linear regression test, test of determination and hypothesis testing. Tangible does not have a significant effect on community satisfaction, tangible has not been able to increase community satisfaction. Reliability has a positive and significant effect on community satisfaction, because the services provided by employees are able to increase community satisfaction. Responsiveness has a positive and significant effect on community satisfaction, this illustrates that the reliability of employees in providing services is able to increase community satisfaction. Assurance has a positive and significant effect on community satisfaction, if Assurance increases, community satisfaction will increase. Empathy has a positive and significant influence on community satisfaction because the empathy given by employees is able to increase community satisfaction. Keywords: Service Dimensions, E-KTP, Community Satisfaction

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