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Jurnal Ilmiah Hospitality Management
Published by Institut Pariwisata dan Bisnis Internasional
ISSN : 20875576     EISSN : 25793454     DOI : https://doi.org/10.22334/jihm
Core Subject : Social,
Social Sciences
JIHM merupakan wadah kreatifitas dosen dalam menulis karya ilmiah dalam rangka memenuhi kewajiban Tri Dharma Perguruan Tinggi dan sebagai informasi ilmiah yang bisa dikembangkan bersama untuk tujuan pengalaman pengetahuan di kampus. JIHM berkomitmen merangsang penelitian berdampak tinggi dan inovatif yang relevan bagi akademisi dan praktisi di industri pariwisata, termasuk manajemen, rekreasi dan event. Audiensi kami terdiri dari akademisi, mahasiswa pascasarjana, praktisi dan semua yang tertarik pada bidang penelitian pariwisata. Jurnal ini menerima artikel dari para praktisi dan akademisi serta penelitian kualitatif dan kuantitatif. Setiap makalah akan dinilai berdasarkan standar nasional, orisinalitas / inovasi, kontribusi terhadap pengetahuan, relevansinya dengan subjek dan kualitas penyajiannya. Makalah-makalah tersebut akan direview oleh mitra bestari yang kredibel dan dapat dipercaya. Jurnal Ilmiah Hospitality Management diterbitkan dua (2) kali setahun, pada bulan Juni dan Desember
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 271 Documents
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PENGARUH SERVICESCAPES TERHADAP RESPON PELANGGAN DAN RESPON PRAMUSAJI PADA FOOD AND BEVERAGE DEPARTMENT (STUDI KASUS DI CAFE DE DAPUR SANUR) I Wayan Pantiyasa
Jurnal Ilmiah Hospitality Management Vol 8 No 1 (2017)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (614.634 KB) | DOI: 10.22334/jihm.v8i1.88

Abstract

This research aimed to investigate the effects of servicescapes to the responses of the customers and waiters at food and beverage service in Café de Dapoer, The Oasis Lagoon Sanur. The change in physical environment including renovation, rejuvenation, as well as the changing design and concept of Café de Dapoer, attracted the researchers to conduct deeper analysis. Independent variable of analysis was the servicescapes (X), while the dependent variables were the response of the waiters (Y1), and the response of the customers (Y2) at Café de Dapoer, The Oasis Lagoon Sanur. The respondents of this research were 20 waiters and 40 customers at Café de Dapoer, The Oasis Lagoon Sanur. The method of census was used to collect samples from the waiters, while jugmental sampling was used to collect samples from the customers, with certain conditions. The technique of data collection used questionnaires with semantic differential scale. The research instruments were tested using validity test, reliability test, and normality test. Hypothesis testing applied the partial t test and the average comparison analysis. From the result of simple regression analysis, it could be concluded that the entire variables of servicescapes had positive and significant effects, both to the response of the waiters (97.1% were effected by servicescapes variables and 2.9% were effected by other variables) and to the reponse of the customers (64.3% were effected by servicescapes variables and 35.7% were effected by other variables). From the result of mean comparison, the response of the waiters was positively higher, that was 0.1799, compared to the response of the customer. The findings showed there were some factors with the values under the average standard, such as the temperature, air quality, lightning, function, signage, style of décor, fear, physical fit, afflication, and staylonger, which were later used as the base of evaluation. 
Analisis Faktor –faktor Yang Menjadi Pertimbangan Wisatawan Untuk Mengunjungi Obyek Wisata Penelokan Kintamani Bangli Bali I Made Hedy Wartana
Jurnal Ilmiah Hospitality Management Vol 1 No 1 (2010)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (110.196 KB) | DOI: 10.22334/jihm.v1i1.89

Abstract

The development of tourism in Indonesia in general and Bali in particular that continues to move dynamically, and the tendency of tourists to travel is an opportunity and challenge to tourism in Bali, so there should be reform, especially services for tourists to feel comfortable to visit. Bangli District has many attractions such as Penelokan Kintamani Bangli, tour Penglipuran. Attractions have been able to increase the number of tourist visits to District Bangli. The formulation of the problem is 1.Faktor-factor into consideration whether the tourists visiting the tourist attraction Kintamanai Penelokan Bangli Bali? 2. Where is the dominant factor to be considered tourists visit tourist attractions Penelokan Kintamani Bangli Bali?. This study used 15 variables, so the number of samples taken is as much 15x5 which is 75 responden.Teknik analaisis used were factor analysis and the result is excellence factor has an eigenvalue of 1.347 and the value that determines the percentage of variance in visiting tourists Object Penelokan Kintamani Tour Bali Bangli of 10.361%. Product factors have an eigenvalue of 1.347 and the value that determines the percentage of variance in visiting tourists Object Penelokan Kintamani Bangli Bali Tour of 10.361%. Factors have an eigenvalue value of 1.154 with a value of 8.874% the percentage of variance that determines the tourists in visiting the objects Penelokan Kintamani Bangli Bali Tour of 8.874%.
Pengaruh Strategi Promosi yang diterapkan pada Restoran Casa Luna terhadap penjualan makanan dan minuman Agung Permana Budi; I Nengah Laba
Jurnal Ilmiah Hospitality Management Vol 1 No 1 (2010)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (219.051 KB) | DOI: 10.22334/jihm.v1i1.90

Abstract

Competition among restorans to provide the best and deserve to be his guest with a variety of business and strategy, especially regarding the promotion strategies that have been set by management in accordance with a characteristic that is owned and objectives to be achieved.The Casa Luna Restoran is located in the tourist area of Bali Ubud is the object of research, on the basis of initial observations that have been done already obtained data on the number of visits of guests from January to December 2009 decreased the number of arrivals is very significant that there was a problem inside the restoran.The factors that lead to not achieving the sales targets, quality staff, quality food, quality service, facilities and promotion by the restoran. From the above explanation can be concluded that the decline in guest visits to eat and drink at the Casa Luna Restoran is predicted because of the promotion.The test results Coeficien of regression in Table 4.3, shows that, variables self promotion (X1) and personal selling (X2) shown significant influence with number X1 of 0045 against the dependent variable is Y and X 2 = 0.000, above shows the differences are not significant (the value significantly above the cut- off value 0.05), while the variables X3 and X4 variable no effect on sales at the show with with a number above 0005, which states there is the influence of Ho campaign strategy against the arrival of guests and sale of food and beverages can be accepted is indicated by each variable X1 (self promotion) and X2 (personal selling).
FAKTOR FAKTOR PENENTU KEPUASAN KERJA TENAGA KERJA BALI YANG BEKERJA DI KAPAL PESIAR (STUDI KASUS DI CARNIVAL CRUISE LINE) I Wayan Sunarsa
Jurnal Ilmiah Hospitality Management Vol 1 No 1 (2010)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (114.748 KB) | DOI: 10.22334/jihm.v1i1.91

Abstract

Job satisfaction is the attitude and feeling of someone towards his job. When an employee feels job satisfaction, he will be well motivated and productive. The Balinese workforces who work on board the cruise ships need a job satisfaction guarantee. This study aims at; (1) identifying factors that determine job satisfaction of Balinese workforces who work on board the cruise ships, (2) identifying the difference of job satisfaction between those who earns from tipping system and non-tipping system, and between those who have been marriage and single marital status. The factors that were investigated were job condition factor that consists of six variables; compensation factor that consists of six variables; supervision factor that consists of four variables; opportunity for achievement, recognitions, responsibility and challenging’s job factors that consists of three variables.The study was conducted at PT Cemerlang Tunggal Inti Karsa (CTI) Bali branch that is located on Tukad Jinah Street 2X Renon Denpasar Bali. The research made use non-probability sampling technique and used 230 respondents that were purposivelyselected. Questionnaires were used to collect the data, and then it was analyzed by using software tool analysis, SPSS ver. 13.Validity and reliability of instrument analysis revealed that the KMO value for all variables were above 0.05 with significance value 0.000. These values can be interpreted that the instrument used were valid and reliable. The findings of the study were; firstly the factors that determine the job satisfaction of Balinese workforces who worked on board the cruise ship were the opportunity for achievement factor with variance value 79.53; recognition factor with variance value 79.13; challenging’s job factor with variance value 74.57; supervision factor with variance value 70.32; responsibility factor with variance value 67.32, compensation factor with variance value 64.73; and job condition factor with variance value 61.74. Secondly, there were significant differences between those who earns from tipping system and non-tipping system, and there were not significant differences between those who have been marriage and single marital status.
ANALISIS MENU A’LA CARTE DALAM MENENTUKAN BAURAN PEMASARAN PADA EDEN RESTAURANT DI DHYANA PURA BEACH HOTEL SEMINYAK KUTA BALI Agus Muriawan Putra; I Komang Tri Suta Guna
Jurnal Ilmiah Hospitality Management Vol 1 No 2 (2011)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (90.672 KB) | DOI: 10.22334/jihm.v1i2.92

Abstract

Menu that offered to a customer need to be analysis periodically, it is expected company be able to obtain optimal revenues can be used for business development in the future. Dhyana Pura Beach Hotel before used only with history of sales to make menu, will not had result of analysis well. How to solve that problem, they used analysis menu engineering to get profit, popular and class of menu. Based on the problem background, then aim of this research are: 1) to know analysis a’la carte menu at Eden Restaurant Dhyana Pura Beach Hotel, Seminyak, Kuta-Bali period July-December 2009 s/d January-June 2010; 2) to know marketing mix strategy to a’la carte menu at Eden Restaurant Dhyana Pura Beach Hotel, Seminyak, Kuta-Bali.Aim of this report was formulated of marketing strategy with several of marketing programs. Data’s was collected by observation, interview, and bibliography study, and later use 4P (marketing mix) there are: “product” they are starters, soup, salad, entrees, mains, Balinese & Indonesian, snack and dessert; “price” which each menu have each price; “place” is by method using direct distribution; “promotion” composed of advertising, personal selling, promotion sale, and publicity. Afterwards with used menu engineering analyzis is a term to describe a mathematical model about menu contribution margin and menu popularity calculation in order to determinate menu classes or categories. Pursuant to research result, it can be known from menu offered by Dhyana Pura Beach Hotel has 21 menu or 38,2% classified star, means popular and profiting, 12 menu or 21,82% classified plowhorse, means popular not too profit, 15 menu or 27,27% classified puzzle, means less popular but profiting, and 7 menu or 12,73% classified dog, means less popular and less profit. Based on result of solution earns in giving suggestions that is doing analysis menu periodically by using analysis menu engineering at Dhyana Pura Beach Hotel, then give attention to menu category like star, plowhorse, puzzle and dog, so it will give profit that company needed.
STRATEGI PENGEMBANGAN PARIWISATA ALTERNATIF DI DESA PELAGA KECAMATAN PETANG KABUPATEN BADUNG I Ketut Antara
Jurnal Ilmiah Hospitality Management Vol 2 No 1 (2011)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (752.331 KB) | DOI: 10.22334/jihm.v2i1.93

Abstract

Based on the Regulation of Regent of Badung Number: 47 Year 2010 concerning Determination of Destinations in Badung Tourism Village, Badung Regency has eleven regional tourist village. One of them developed a decent tourist village is Pelaga Village located at Petang District. It is substantially developed as a community based Tourism destination. Issues raised in this research are: (1) The possibilities for what that support Pelaga Village to be developed as a tourist attraction; (2) How Pelaga village community support of village development plans such as a tourist attraction; and (3) How Pelaga Village Development Strategy as a tourist attraction.The purpose of this research are: (1) To determine the potential Pelaga Village as a tourist attraction; (2) To know the local community support at Pelaga Village of village development plans as a Tourist Attraction; (3) To know the Village Development Strategy as an alternative tourism.The data used in this research is qualitative and quantitative data which a purposive sample taken. The data has been collected and analyzed by descriptive qualitative and SWOT analysis. The results of this study indicate, that Pelaga Village tourist attractive destination has a decent variety of tourism potential to be developed and has met four (4) an important component in the tourism industry which is known as the four A's: Attraction (tourist attractions), Accessibility (access to reach the tourist areas) , Amenity (facilities and tourism services), and ancillary (institutional and human resources supporting tourism). In addition, the local communities are involved directly in providing of tourism support facilities and in developing Pelaga Village. In the future Pelaga Village can be developed by implementing some strategies such as strategic SWOT ; SO, ST, WO, and WT strategies. The results of this study are expected can give some positive contributions in planning, developing strategies for Pelaga Village in the future time, one day it will give a good impact on the development and economic growth and social and cultural life of local communities.
ASPEK ASSURANCE TERHADAP KEPUASAN PELANGGAN DAN MINAT MENGINAP KEMBALI PADA HOTEL PAN PACIFIC NIRWANA BALI RESORT I Made Bayu Wisnawa
Jurnal Ilmiah Hospitality Management Vol 2 No 1 (2011)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (223.165 KB) | DOI: 10.22334/jihm.v2i1.94

Abstract

The Hotel is business accommodation managed commercially by providing services to customers/guests for their satisfaction, thus expected to be created repeat business. Tabanan has only one five-star hotel, Pan Pacific Nirwana Bali Resort, which is the pride of the community Tabanan. An effort to keep this going concern hotels even win the competition is to provide a good quality service through aspects of assurance. This research aims to (i) acknowledge the influence aspects of assurance of customer satisfaction. (ii) acknowledge the influence of aspect of assurance to the customer's interest to stay back and (iii) acknowledge the influence of customer satisfaction to the customer's interests to stay back . The questionaire that is given to the customers is 200, but there is only 159 questionaries and fullfiled requirement for analysis. The hypothesis was tested by using a statistical technique of structural equation model with AMOS 8 and SPSS 11.5. Models has meet the requirements of SEM (Structural Equation Modelling), with χ2 value of chi square (353,135), the probability of significance (0,087), RMSEA (0.016), CMIN / DF (1.007), TLI (0.987), CFI (0.998), RMR (0.075) and GFI (0.905). The test results showed that: (i) assurance aspect has positive and significant impact on customer satisfaction (regression coefficient 0,4423 and 0.0297 in probability ), (ii) assurance aspect has positive and significant impact on interest to live again (regression coefficient 0.384 on the probability of 0.0289), (iii) customer satisfaction has positive and significant impact on interest to keep coming back again (regression coefficient of 0.2099 at 0.0495 probability). Suggestions that is given for management are : (i)keep maintain marketing strategy,(ii)more attention in assurance aspect to develop service quality construct such as : the english skill of hotel employees,faithful hotel staff , the convenience of customers feel services of hotel staffs , the increase of the officers ; and service and the cook ( chef ) capable of preparing dishes according to your taste in a row has estimated value of the biggest . For next research, hopefully could improve the object research into the hotels in one tourism area or more and improve the variable related to service quality, customer satisfaction and customer’s loyalty, such as trust and marketing mix.
WILLINGNESS TO PAY STUDY PADA KAWASAN KONSERVASI PERAIRAN PULAU KON KABUPATEN SERAM BAGIAN TIMUR AMBON Sri Astuti; Anak Agung Putu Swabawa; I Ketut Suarja
Jurnal Ilmiah Hospitality Management Vol 4 No 1 (2013)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (495.913 KB) | DOI: 10.22334/jihm.v4i1.95

Abstract

This research is taken at the district of Gorom Island east Seram in scheme to find out willingness to pay from tourists that visiting maritime tourism in the water Kon island. This research is taken to begin  January antil April 2013. Interview method, documentation, and library study are used in collecting data,  the  result of research will be analyzed by using mean approach that is  quantitative analysis method, beside it used descriptive comparative analysis method that is qualitative analysis method.The result of the analysis, that willingness to pay per-coming is amount Rp. 51.500 and per-year for domestic tourist is amount Rp. 152.667, while for foreign tourist is amount Rp. 248.333. The payment system ought be applied at the area of water Kon island is pe-year system.
STRATEGI PERENCANAAN PEMBANGUNAN PARIWISATA KERTAGOSA DI KABUPATEN KLUNGKUNG I Made Trisna Semara
Jurnal Ilmiah Hospitality Management Vol 4 No 1 (2013)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (810.138 KB) | DOI: 10.22334/jihm.v4i1.96

Abstract

The purpose of the research is to know the potential of tourism, the impact of tourism and tourism development planning strategy. The benefit of this research is to increase tourist arrivals and protectcultural heritage. The research use qualitative descriptive method and SWOTanalysis. The result of the research is Kertagosatourismhasgood potentialandfriendly.It supportsthe developmentof tourismin the future.Kertagosatourismpotentialcan be seenfromthe fivetypes ofsupplyowned. That can be seenfrom thetourist attraction, accessibility, amenities, ancillaries, andcommunityinvolvement. The development oftourismimproves quality of life, wellbeingandcommunity needs. Andalso, protect thehistoricalandculturalvaluefor Kertagosatourist destination.
THE TOURISM PRACTICES OF THE ASIAN TOURIST IN BALI A. A. Ayu Arun Suwi Arianty
Jurnal Ilmiah Hospitality Management Vol 4 No 1 (2013)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1357.527 KB) | DOI: 10.22334/jihm.v4i1.97

Abstract

As a widespread tourists destination, Bali in 2011 the international tourists arriving in Bali were increasing around 1.437.725 pax. Especially Asian tourists, they are the major tourists who came to Bali between 2007 and 2011. In view of the Asian tourist become increasingly choosing Bali as a tourists destination, this research will concern about Who are the Asian tourists in Bali? What are their activities in Bali, according to their nationalities? Third, Do the Asian tourists who come from different countries doing the same activities? Fourth,  Are their motivation, perceptions, representations, and ways to travel are the same according to their origin country? This research will combine both of qualitative and quantitative methods by reason of heighten the result of the research. In addition to enriched the result, in this research also supported by the literatures both printed or online those are in line with the grand theme of the research.

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