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ERVITA NINDY OKTORIANI
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INDONESIA
Akses : Journal of Public and Business Administration Science
Published by Sekolah Tinggi Ilmu Administrasi Malang
ISSN : 20853947     EISSN : 27151786     DOI : -
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences
Jurnal ini merupakan media pengembangan ilmu yang berasal dari hasil – hasil penelitian atas pengalaman lapangan terbaru, telaahan, gagasan – gagasan ilmiah dalam bidang ilmu administrasi baik administrasi public/Negara, administrasi bisnis/niaga maupun administrasi dalam bidang kesehatan atau rumah sakit. Penerbit memberikan kesempatan kepada para penulis dari lingkungan internal maupun ekternal yang naskahnya asli dan bebas plagiasi serta belum pernah diterbitkan dalam media ilmiah lain. Artikel yang dimuat dalam jurnal Akses ini dapat ditulis dalam Bahasa Indonesia maupun Bahasa Inggris dengan perpedoman pada petunjuk penulisan yang telah ditetapkan. Setiap Naskah yang akad dikaji, disertakan oleh review dan penerbit berhak menolak naskah artikel yang telah selesai.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 63 Documents
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PENGARUH AKUNTABILITAS, KOMPETENSI MANAJERIAL, DAN INTEGRITAS TERHADAP EFEKTIVITAS KINERJA PEGAWAI (Studi pada Badan Pengelolaan Keuangan dan Aset Daerah Kabupaten Mojokerto) Anggraeni, Wedha; Abdul Nasir, M. Jamal; Sofian, Octa Dwi; Sanjaya, Aprillina
JOURNAL AKSES STIA MALANG Vol 8 No 1 (2026): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i1.79

Abstract

This study investigates the influence of accountability, managerial competence, and integrity on employee performance effectiveness at the Regional Financial and Asset Management Agency (BPKAD) of Mojokerto Regency, Indonesia. The research is motivated by BPKAD's strategic role in regional financial and asset governance, reflected by notable achievements such as receiving unqualified audit opinions (WTP) for ten consecutive years and the highest fiscal incentives in East Java. Despite these accomplishments, challenges remain in asset management and the implementation of information systems, indicating areas for improvement in employee performance. Using a non-experimental, correlational, and explanatory research design, data were collected via Likert-scale questionnaires distributed to all 51 BPKAD employees, employing a total sampling approach. Instrument validity was tested using Pearson's product-moment correlation, and reliability was assessed with Cronbach’s alpha. Classical assumption tests and multiple linear regression analyses were conducted using SPSS 26.0. Results show that accountability, managerial competence, and integrity significantly and simultaneously affect performance effectiveness. Individually, each variable also has a positive and significant effect. Among them, managerial competence has the most dominant influence. These findings highlight the critical role of enhancing managerial capabilities and ethical values to improve public sector performance, offering empirical support for organizational development initiatives within local government institutions.
ANALISIS DETERMINAN KEPUASAN KONSUMEN PADA LAYANAN FOOD DELIVERY DILINGKUNGAN AKADEMIS : SUDI EMPIRIK PENGGUNA GOFOOD Marhaeni Widiastuti, Tri; Agustiningtyas, Eka; Setiyowati, Ari Ika; Aprilia, Alfinda Dewi
JOURNAL AKSES STIA MALANG Vol 8 No 1 (2026): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i1.80

Abstract

The rapid development of information technology has transformed consumer behavior, particularly in the digital food delivery sector. This study aims to examine and analyze the effect of GoFood service quality on customer satisfaction among undergraduate students at the Malang School of Administrative Sciences (STIA). Using a quantitative approach, data were collected through questionnaires from 70 respondents selected using a purposive sampling technique. Data analysis was performed using simple linear regression, classical assumption tests, and hypothesis testing (t-tests). The results demonstrate that service quality has a positive and significant effect on customer satisfaction, with a coefficient of determination (R2) of 0.440. This indicates that 44% of the variation in customer satisfaction is explained by service quality, while the remainder is influenced by factors outside this research model.
PEMANFAATAN QR-QRIS SEBAGAI CASHLESS DI ERA DIGITALISASI PADA UKM BINAAN UI-IBU MALANG Kurniawan, Faizal; Novariyanto, Rizki Agung; Chandra, Eddy
JOURNAL AKSES STIA MALANG Vol 8 No 1 (2026): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i1.82

Abstract

The integration of the Indonesian Standard Quick Response Code (QRIS) is a crucial strategic step for Micro, Small, and Medium Enterprises (MSMEs) to modernize their payment infrastructure, thereby catalyzing the acceleration of the digital economy amid widespread digital transformation. This standardized payment system represents a foundational technological breakthrough, establishing a universal framework for QR-based non-cash transactions. Crucially, MSMEs are empowered to consolidate various payment platforms—spanning digital wallets, electronic money applications, and mobile banking services—under one unified QRIS logo. This eliminates the necessity for enterprises to manage multiple proprietary codes. The widespread implementation of QRIS furnishes smaller enterprises with a streamlined, highly effective mechanism to successfully transition towards a cashless operational model, significantly enhancing the fluidity and overall efficiency of financial exchanges. An analysis derived from a targeted investigation conducted in the Tlogmas area of Malang City, Indonesia, indicates that the assimilation of QRIS yields varied outcomes for local MSMEs. The findings underscore the system's inherent capacity to boost operational productivity and open up new market avenues, provided it is complemented by robust technological infrastructure and greater entrepreneurial literacy regarding its full scope of advantages. These observations necessitate proactive policy intervention aimed at heightening MSME proficiency and participation in the utilization of QRIS. It is incumbent upon governing bodies and associated entities to escalate outreach efforts and conduct extensive informational campaigns detailing QRIS benefits. Furthermore, targeted capacity building programs are essential to ensure MSME proprietors possess comprehensive technical mastery, enabling them to optimally leverage this digital payment technology not just for transactional expediency, but as a robust driver for business continuity and long-term sustainable expansion.

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