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ERVITA NINDY OKTORIANI
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INDONESIA
Akses : Journal of Public and Business Administration Science
Published by Sekolah Tinggi Ilmu Administrasi Malang
ISSN : 20853947     EISSN : 27151786     DOI : -
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences
Jurnal ini merupakan media pengembangan ilmu yang berasal dari hasil – hasil penelitian atas pengalaman lapangan terbaru, telaahan, gagasan – gagasan ilmiah dalam bidang ilmu administrasi baik administrasi public/Negara, administrasi bisnis/niaga maupun administrasi dalam bidang kesehatan atau rumah sakit. Penerbit memberikan kesempatan kepada para penulis dari lingkungan internal maupun ekternal yang naskahnya asli dan bebas plagiasi serta belum pernah diterbitkan dalam media ilmiah lain. Artikel yang dimuat dalam jurnal Akses ini dapat ditulis dalam Bahasa Indonesia maupun Bahasa Inggris dengan perpedoman pada petunjuk penulisan yang telah ditetapkan. Setiap Naskah yang akad dikaji, disertakan oleh review dan penerbit berhak menolak naskah artikel yang telah selesai.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 68 Documents
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PENGARUH AKUNTABILITAS, KOMPETENSI MANAJERIAL, DAN INTEGRITAS TERHADAP EFEKTIVITAS KINERJA PEGAWAI (Studi pada Badan Pengelolaan Keuangan dan Aset Daerah Kabupaten Mojokerto) Anggraeni, Wedha; Abdul Nasir, M. Jamal; Sofian, Octa Dwi; Sanjaya, Aprillina
JOURNAL AKSES STIA MALANG Vol 8 No 1 (2026): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i1.79

Abstract

This study investigates the influence of accountability, managerial competence, and integrity on employee performance effectiveness at the Regional Financial and Asset Management Agency (BPKAD) of Mojokerto Regency, Indonesia. The research is motivated by BPKAD's strategic role in regional financial and asset governance, reflected by notable achievements such as receiving unqualified audit opinions (WTP) for ten consecutive years and the highest fiscal incentives in East Java. Despite these accomplishments, challenges remain in asset management and the implementation of information systems, indicating areas for improvement in employee performance. Using a non-experimental, correlational, and explanatory research design, data were collected via Likert-scale questionnaires distributed to all 51 BPKAD employees, employing a total sampling approach. Instrument validity was tested using Pearson's product-moment correlation, and reliability was assessed with Cronbach’s alpha. Classical assumption tests and multiple linear regression analyses were conducted using SPSS 26.0. Results show that accountability, managerial competence, and integrity significantly and simultaneously affect performance effectiveness. Individually, each variable also has a positive and significant effect. Among them, managerial competence has the most dominant influence. These findings highlight the critical role of enhancing managerial capabilities and ethical values to improve public sector performance, offering empirical support for organizational development initiatives within local government institutions.
ANALISIS DETERMINAN KEPUASAN KONSUMEN PADA LAYANAN FOOD DELIVERY DILINGKUNGAN AKADEMIS : SUDI EMPIRIK PENGGUNA GOFOOD Marhaeni Widiastuti, Tri; Agustiningtyas, Eka; Setiyowati, Ari Ika; Aprilia, Alfinda Dewi
JOURNAL AKSES STIA MALANG Vol 8 No 1 (2026): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i1.80

Abstract

The rapid development of information technology has transformed consumer behavior, particularly in the digital food delivery sector. This study aims to examine and analyze the effect of GoFood service quality on customer satisfaction among undergraduate students at the Malang School of Administrative Sciences (STIA). Using a quantitative approach, data were collected through questionnaires from 70 respondents selected using a purposive sampling technique. Data analysis was performed using simple linear regression, classical assumption tests, and hypothesis testing (t-tests). The results demonstrate that service quality has a positive and significant effect on customer satisfaction, with a coefficient of determination (R2) of 0.440. This indicates that 44% of the variation in customer satisfaction is explained by service quality, while the remainder is influenced by factors outside this research model.
PEMANFAATAN QR-QRIS SEBAGAI CASHLESS DI ERA DIGITALISASI PADA UKM BINAAN UI-IBU MALANG Kurniawan, Faizal; Novariyanto, Rizki Agung; Chandra, Eddy
JOURNAL AKSES STIA MALANG Vol 8 No 1 (2026): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i1.82

Abstract

The integration of the Indonesian Standard Quick Response Code (QRIS) is a crucial strategic step for Micro, Small, and Medium Enterprises (MSMEs) to modernize their payment infrastructure, thereby catalyzing the acceleration of the digital economy amid widespread digital transformation. This standardized payment system represents a foundational technological breakthrough, establishing a universal framework for QR-based non-cash transactions. Crucially, MSMEs are empowered to consolidate various payment platforms—spanning digital wallets, electronic money applications, and mobile banking services—under one unified QRIS logo. This eliminates the necessity for enterprises to manage multiple proprietary codes. The widespread implementation of QRIS furnishes smaller enterprises with a streamlined, highly effective mechanism to successfully transition towards a cashless operational model, significantly enhancing the fluidity and overall efficiency of financial exchanges. An analysis derived from a targeted investigation conducted in the Tlogmas area of Malang City, Indonesia, indicates that the assimilation of QRIS yields varied outcomes for local MSMEs. The findings underscore the system's inherent capacity to boost operational productivity and open up new market avenues, provided it is complemented by robust technological infrastructure and greater entrepreneurial literacy regarding its full scope of advantages. These observations necessitate proactive policy intervention aimed at heightening MSME proficiency and participation in the utilization of QRIS. It is incumbent upon governing bodies and associated entities to escalate outreach efforts and conduct extensive informational campaigns detailing QRIS benefits. Furthermore, targeted capacity building programs are essential to ensure MSME proprietors possess comprehensive technical mastery, enabling them to optimally leverage this digital payment technology not just for transactional expediency, but as a robust driver for business continuity and long-term sustainable expansion.
PEMANFAATAN BIG DATA DALAM MENDUKUNG PENGAMBILAN KEPUTUSAN KEBIJAKAN PUBLIK DI INDONESIA Gaguk Suprianto; Klara Kumala Sari
JOURNAL AKSES STIA MALANG Vol 8 No 2 (2026): JOURNAL AKSES STIA MALANG
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i2.87

Abstract

Perkembangan teknologi digital mendorong meningkatnya penggunaan Big Data dalam proses pengambilan keputusan kebijakan publik. Big Data menjadi sumber informasi penting karena mampu menyediakan data secara cepat, akurat, dan real time sehingga mendukung penyusunan kebijakan yang lebih efektif dan tepat sasaran. Penelitian ini bertujuan untuk menganalisis pemanfaatan Big Data dalam mendukung pengambilan keputusan kebijakan publik di Indonesia serta mengetahui manfaat dan tantangan implementasinya dalam pemerintahan digital. Penelitian ini menggunakan metode studi kepustakaan (library research) dengan pendekatan kualitatif deskriptif. Data diperoleh dari buku, jurnal ilmiah, artikel akademik, dokumen pemerintah, dan hasil penelitian terdahulu yang berkaitan dengan Big Data dan kebijakan publik. Teknik analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan secara deskriptif. Hasil penelitian menunjukkan bahwa Big Data berperan penting dalam mendukung data-driven government dan evidence-based policy melalui pemanfaatan data digital dalam sektor kesehatan, pendidikan, pelayanan publik, dan smart city. Penggunaan Big Data membantu pemerintah meningkatkan efektivitas kebijakan, efisiensi birokrasi, dan kualitas pelayanan publik. Namun, implementasinya masih menghadapi tantangan seperti keterbatasan sumber daya manusia, integrasi data, infrastruktur digital, dan keamanan data masyarakat.
Pengembangan Model Sistem Informasi Berbasis Akuntansi Tingkat Harga Umum untuk Pelaporan Keuangan pada Masa Inflasi Sri Kustriyanti; Endang Karyawati
JOURNAL AKSES STIA MALANG Vol 8 No 2 (2026): JOURNAL AKSES STIA MALANG
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i2.90

Abstract

Historical cost-based financial reporting tends to produce information that poorly reflects changes in purchasing power under inflationary conditions, thereby potentially reducing the quality of economic decision-making. General price-level accounting is an approach to adjusting financial statements when price-level changes occur. This adjustment is beneficial for management decision-making. This study aims to develop an Inflation Accounting Information System Model based on general price-level accounting as a framework for data management and the process of converting historical financial statements into general purchasing power-based financial statements.The study employs a Design Science Research (DSR) approach, which includes problem identification, defining solution objectives, and model design. The results of the study are expected to yield a model that integrates conventional accounting data processing into financial statements whose values are adjusted based on inflation rates. The contribution of this research lies in the development of a conceptual model for an accounting information system that links the concept of general price-level accounting with information system modeling, thereby serving as a reference for the development of inflation accounting information systems in organizations. Keywords: Inflation Accounting, Accounting Information System, General Price-Level Accounting, Model, Design Science Research (DSR).
Peran Kepuasan Pelanggan Sebagai Mediator Dalam Pengaruh Kualitas Layanan Terhadap Loyalitas Pengguna JasaAplikasi Gofood Di Kalangan Mahasiswa Tri Marhaeni; Aprillina Sanjaya; Alfinda Dewi A; Mita Oktaviani
JOURNAL AKSES STIA MALANG Vol 8 No 2 (2026): JOURNAL AKSES STIA MALANG
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i2.91

Abstract

This study analyzes the effect of service quality on customer loyalty, with satisfaction as a mediating variable, among GoFood users among STIA Malang students. A quantitative explanatory method using SEM-PLS was used on a purposive sample of active students. The research instrument was proven valid and reliable, as evidenced by the outer loading value exceeding 0.70, the AVE exceeding 0.50, and the CR exceeding 0.70. The results support all proposed hypotheses: service quality significantly influences satisfaction (β = 0.62); satisfaction significantly influences loyalty (β = 0.58); service quality directly influences loyalty (β = 0.31); and satisfaction mediates the effect of service quality on loyalty (indirect β = 0.36). The proposed model yielded R² values of 0.39 for satisfaction and 0.52 for loyalty, indicating a moderate to strong model fit.These findings strengthen SERVQUAL theory, Oliver's Loyalty Model, and the Service-Profit Chain, and are consistent with previous research. In practice, satisfaction has been shown to be a key variable bridging service quality with GoFood user loyalty
Strategi Edukasi "Generasi Unggul" dalam Meningkatkan Karakter Kepemimpinan, Budaya Akademik, dan Komitmen Mewujudkan Lingkungan Belajar Aman pada Peserta Masa Pengenalan Lingkungan Sekolah (MPLS) ali hanafiah; Ervita Nindy Oktoriani; Dyah Rangga Puspita
JOURNAL AKSES STIA MALANG Vol 8 No 2 (2026): JOURNAL AKSES STIA MALANG
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i2.92

Abstract

The Student Orientation Program (MPLS) serves as a strategic opportunity to foster students' character as theybegin their educational journey. However, its implementation often focuses primarily on introducing the physicalschool environment, with limited emphasis on developing leadership character, academic culture, and students'commitment to creating a safe learning environment. This study aimed to analyze the effectiveness of the"Generasi Unggul" (Excellent Generation) educational program in improving leadership character, academicculture, and commitment to a safe learning environment among participants of the Student Orientation Programat SMA Negeri 1 Tumpang. A quantitative approach with a Pre-Experimental One Group Pretest–PosttestDesign was employed. The study population consisted of 420 students, with 205 respondents selected using simplerandom sampling. Data were collected using a validated and reliable questionnaire. Data analysis includeddescriptive statistics, normality testing, Paired Sample t-test, Normalized Gain (N-Gain), and Effect Size(Cohen's d) using IBM SPSS Statistics version 26. The findings revealed that the "Generasi Unggul" educationalprogram significantly improved students' leadership character, academic culture, and commitment to creating asafe learning environment (p < 0.001). The N-Gain values indicated moderate improvement in leadership character (0.62) and academic culture (0.58), while commitment to a safe learning environment showed a highlevel of improvement (0.70). The effect size analysis demonstrated large to very large effects across all variables.These findings indicate that the "Generasi Unggul" educational program is effective as a character-building modelfor student orientation activities and has the potential to be implemented as a sustainable character developmentprogram in schools
Optimalisasi Sistem Strategis: Evaluasi Implementasi Manajemen Talenta ASN pada Bagian Protokol dan Komunikasi Pimpinan Kota Batu Akhmad Ivan Zulkarnaen; Octa Dwi Sofian; Cicilia Evie Dewantara; Iqbal Rulliansyah
JOURNAL AKSES STIA MALANG Vol 8 No 2 (2026): JOURNAL AKSES STIA MALANG
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i2.93

Abstract

State Civil Servants (ASN) play an important role in supporting governance and public services. However, ASN career management still faces challenges in competency development, employee-organizational alignment, and merit system implementation. This study aims to analyze ASN talent management implementation in the Protocol and Leadership Communication Division of Batu City and identify its supporting and inhibiting factors. This research employed a qualitative descriptive approach using indepth interviews and document analysis. Data were analyzed through the interactive model of Miles, Huberman, and Saldaña (2014). The findings show that ASN talent management implementation includes talent identification and acquisition, competency development, employee retention, competency-based placement, and monitoring and evaluation. Supporting factors include leadership commitment, ASN BerAKHLAK values, and policy support, while the main challenges involve limited personnel information systems, uneven employee understanding, and the need for more specific competency development.

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