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Journal Research of Social Science, Economics, and Management

jrssem
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Published by CV. Publikasi Indonesia

ISSN : 28076494 EISSN : 28076311 DOI : 10.36418

Core Subject : Social,

Environmental Science

The Journal Research of Social Science, Economics, and Management is a double-blind peer-reviewed academic journal and has open access to social and scientific fields. The journal is published monthly once by CV. Publikasi Indonesia. The Journal Research of Social Science, Economics, and Management provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. The journal publishes research articles covering all aspects of including social science, economics, management, law, and education.

Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)

Articles 1,333 Documents

123 124 125 126 127

The Influence Of Service Quality On Member Satisfaction At Kspps Bmt Insan Madani Indragiri Hulu Widiyanto, Eko; Sirait, Tongam
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.922

This study aims to determine the effect of service quality on member satisfaction at KSPPS BMT Insan Madani Indragiri Hulu. Service quality is an important factor that affects the level of satisfaction of members in using sharia cooperative services. This study uses a quantitative approach with a survey method. Data was collected through the distribution of questionnaires to 151 members of KSPPS BMT Insan Madani who became research samples. The independent variable in this study is service quality, while the dependent variable is member satisfaction. Data analysis was carried out using simple linear regression to find out the extent to which service quality affects member satisfaction. The results of the study show that the quality of service has a positive and significant effect on member satisfaction. These findings show that the better the quality of service provided, the higher the level of member satisfaction will also increase. This research is expected to be an input for KSPPS BMT Insan Madani in improving the quality of its services in order to achieve optimal member satisfaction.

The Effect of Management Accounting Information Systems on Managerial Performance: Work Stress Level as a Moderating Variable Rian Suhaeli, Asep
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.923

PT Dizamatra Powerindo is a prominent player in Indonesia's coal mining industry, yet its managerial performance remains suboptimal. This study aims to examine the moderating role of work stress levels in weakening the relationship between management accounting information systems and managerial performance. The research involved 87 managers within the company, with 71 valid responses collected and analyzed using questionnaires. The findings reveal that managerial performance is influenced by management accounting information systems, while the interaction between these systems and work stress levels does not have a direct effect on managerial performance. Furthermore, the study concludes that work stress levels do not moderate the relationship between management accounting information systems and managerial performance.

Marketing Communication Strategies Of Pt Hyundai Mobil Indonesia To Increase Electric Vehicle Purchase Intention In Jakarta Supriyatna, Dede; Zulaikha, Zulaikha
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.924

The researcher analyzed the marketing of Hyundai electric cars in Jakarta. This is based on the fact that currently electric cars are experiencing significant growth and competitors from other brands that also produce and market electric vehicles have emerged, as well as what strategies Hyundai Indonesia uses to attract consumer interest. This study aims to identify and analyze good and effective marketing communication strategies to increase Hyundai electric car sales in Jakarta. Marketing communication strategy is a communication activity that is compiled by a company or organization to convey messages about products, services, or brands to the intended market segment, this is expected to influence consumer attitudes and purchasing behaviors. The method used was to conduct a descriptive qualitative approach with interviews with employees of the Hyundai Cilandak Branch. Data collection was carried out through case studies by conducting interviews. The results of the analysis show that integrated and systematic marketing communication including the use of digital media, social interaction, campaigns, education talk and the use of brand image are able to increase brand awareness and consumer buying interest in Hyundai electric cars. This strategy can not only increase product sales in big cities like Jakarta, but can also support development broader smart mobility ecosystem in Indonesia. These results are expected to provide recommendations for Hyundai Indonesia to strengthen its position in increasing electric vehicle sales in the Jakarta market, as well as contribute to the development more effective marketing strategy the automotive industry that produces electric cars in Indonesia.

Development of a transformer asset management dashboard in upstream oil and gas companies through ABC and FSN analysis Susanti, Lestari Indah; Raharjo, Agus Budi
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.925

Upstream oil and gas companies face challenges in managing transformer asset data that is vital to operations. The complexity of manual data and transformer information makes it difficult to make optimal decisions. This study aims to develop an effective transformer asset management dashboard using FSN (Fast-Slow-Non Moving) and ABC (Analysis Based Costing) analysis. The research methodology includes identifying system needs, collecting data through observation and interviews, developing solutions using Microsoft Power BI, and testing the User Acceptance Test (UAT). The results showed that the dashboard successfully integrated transformer data with real-time visualization including availability status (2,124 units available, 4,305 ready line units, 2,181 units not ready), ABC-FSN classification (AF 30%, BS 20%, AS 10%, CN 40%), and monthly stock trends. The UAT evaluation of 17 respondents showed an average score of 4.5 with a very appropriate category in the aspects of functional suitability, usability, performance efficiency, reliability, accuracy, visual design, and user satisfaction. Dashboards integrated with the Microsoft 365 ecosystem enable real-time access and support data-driven decision-making for transformer asset management optimization.

Analytic Network Process (Anp) And Benefit Cost Opportunity Risk (Bcor) Approach For Selecting Sustainable Water Quality Management Strategies Driyatmoko, Teguh Bayu Aji Dwi; Ciptomulyono , Udisubakti
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.926

Water resource management faces complex challenges in decision-making, particularly in selecting effective strategies to restore polluted river water quality. Kali Surabaya, as a strategic water source, has experienced quality deterioration due to domestic and industrial pollution, compounded by climate change pressures. Recent assessments indicate mild pollution with several parameters not meeting quality standards. Given resource constraints and rising demands for class I and II raw water, a systematic approach is necessary to determine the optimal recovery strategies. This study employs the Analytic Network Process (ANP) method integrated with the Benefit, Cost, Opportunity, and Risk (BCOR) framework to evaluate interrelated criteria and sub-criteria, identifying strategic priorities specifically in the Kali Tengah segment, which faces considerable pollution pressure. Based on literature review, water quality data, and expert questionnaire results, the primary criteria identified for strategy selection show Benefit (0.4127) as the highest priority, followed by Opportunity (0.23118), Cost (0.1292), and Risk (0.0695). The recommended strategies with optimistic scenario values include establishing communal industrial wastewater treatment (10.8102), applying nanobubble technology (0.6534), and periodic flushing (0.1396). Considering sustainability aspects (economic, social & environmental), this integrated approach aims to enhance long-term water quality management efforts

Improving Coal Loading and Unloading Performance at Loading and Unloading Terminals with Lean Thinking Concept Ridho, Alvin Ichwannur; Siswanto, Nurhadi
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.927

The coal mining logistics industry in Indonesia has a strategic role as the world's largest coal producer, with a significant contribution to state revenue. This study aims to analyze the main obstacles, wastes that occur, and proposed improvements in the coal loading and unloading process at PT XYZ to increase efficiency and productivity through a lean thinking approach. The methodology of this research includes a qualitative approach through value stream mapping and quantitative using fishbone diagrams to produce a comprehensive analysis. The analysis is carried out through process activity mapping, the preparation of current state maps, and the design of future state maps to provide suggestions for improvement. Based on the results of the study, several recommendations for improvement were obtained from the results of the analysis on coal unloading or loading activities which included Value Added (VA) or Necessary but Non-Value Added (NNVA). The proposed improvements include the application of double crossing dismantling methods, digitization of administrative processes, and the use of drone technology to facilitate the physical inspection process in the field. If the proposal can be implemented, there will be an increase in the time effectiveness of coal loading and unloading activities by 14.20%, with details of unloading activities increasing by 25.30% or from 1,004 minutes to 750 minutes, and coal loading activities by 3.10% or from 3,067 minutes to 2,972 minutes.

The Impact of Standards of Government Accounting, Accounting Information Processing Systems, and Human Capital Competency On Financial Reporting Quality at Local Government Agency for Finance and Asset Affairs (BKAD) Local Government of Bandung Regency Alfarabi, Farah Fadilah; Damayanti, Santi
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.928

This study examines the impact of Standards of Government Accounting, Accounting Information Processing Systems, and Human Capital Competency on Financial Reporting Quality at Local Government Agency for Finance and Asset Affairs (BKAD) Local Government of Bandung Regency. A quantitative approach was utilized, combining descriptive analysis with verification techniques to examine the research objectives. The study utilizes primer data collected directly from 34 respondents as its primary data source, and the data were analyzed using multiple regression analysis, processed through SPSS software. The results are both individually and simultaneously, Standards of Government Accounting, Accounting Information Processing Systems, and Human Capital Competency significantly impact Financial Reporting Quality. These findings underscore the essential role of implementing standards effectively, robust accounting systems, and competent personnel in enhancing the financial reporting quality within local government institutions.

Exploring Key Factors Affecting Employee Performance: Evidence from Indonesia’s State-Owned Port Enterprises Adawiyah, Amaliah Robhiatul; Winanda, Catharina Louise; Prasetya , Agustian Budi
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.929

This research investigates the impact of the work environment, perceived organizational support, and digital capability on employee performance with motivation acting as a mediating variable. Utilizing a structural equation modeling (SEM) approach, the research examines data collected from employees at state own port enterprise in Java and Lampung province. Findings reveal that digital capability positively influences both employee performance and motivation, work environment directly impacts employee performance only when mediated by motivation. Interestingly, perceived organizational support shows no significant effect on either employee performance or motivation. These results underscore the critical role of digital capability in enhancing employee motivation and performance, suggesting that port enterprise should prioritize digital investments to sustain business operations and achieve higher employee productivity. Digital capability refers to the ability of companies and employees to use digital technologies effectively to improve performance, productivity and innovation. The research contributes to the existing literature by providing new insights into the dynamics of work environment and perceived organizational support within the context of digital transformation in state own port enterprise.

Risk Management Design For Light Vehicle Unit In Rental Company Munawar, Hanny Kanavika Rizky; Arvitrida , Niniet Indah
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.930

This study aims to design risk management for a vehicle rental company in East Kalimantan using the Enterprise Risk Management (ERM) approach and the House of Risk (HOR) model. The transportation industry, particularly vehicle rentals, faces various risks that can disrupt the company's operations and performance. These risks include vehicle damage, delays in spare parts delivery, and payment issues from customers. This research will design Risk Management by applying Enterprise Risk Management (ERM) using the ISO 31000:2018 approach. In this study, the HOR method is used to identify, analyze, and prioritize risks and risk agents. This research combines the Failure Mode and Effect Analysis (FMEA) and Quality Function Deployment (QFD) methods to provide an integrated framework in risk management analysis. The results of the study indicate that the implementation of structured risk management can improve the company's operational effectiveness and efficiency. The proposed mitigation strategies include enhancing vehicle maintenance, staff training, and developing better monitoring systems. By implementing ERM and HOR, it is expected to manage risks more effectively, reduce the negative impact of occurring risks, and achieve the company's objectives more efficiently.

Strategy For Improving Education Quality Through The Managerial Function Of Madrasah Principals At Madrasah Tsanawiyah Nurul Haq Kasonan Hayati, Rahmi; Dakir, Dakir
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.931

The quality of education is the main indicator in achieving national education goals, including in the madrasah environment. This article aims to analyze the managerial strategies of madrasah principals in carrying out managerial functions (planning, organizing, implementing, and supervising) to improve the quality of education at Madrasah Tsanawiyah Nurul Haq Kasongan, Central Kalimantan. This study uses a qualitative approach with data collection techniques through in-depth interviews and observations. The results of the study indicate that the madrasah principal carries out managerial functions in a participatory manner by involving all teachers in planning, dividing tasks according to individual capacity, and implementing programs through increasing curriculum understanding, teacher skills, and strengthening supervision. Supervision is carried out periodically by emphasizing learning evaluation and coaching-based follow-up. The committee and parents are also involved through partnerships built on trust and communication. The novelty of this article lies in the identification of value-based management practices that integrate spiritual, participatory, and adaptive approaches as a response to resource limitations. This approach shows that in the context of madrasas, the strength of collegial culture and institutional spirituality can be key factors in improving the quality of education in a sustainable manner.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Zidnal Falah

Contact Email jurnalcomserva@gmail.com

Phone +6285322218207

Journal Mail Official muhammadzidnal31@gmail.com

Editorial Address Jl. Ki Ageng Tapa (Perumahan Pondok Mutiara Gegunungan Blok F9) RT 3, RW Gegunungan, Sumber, Kab. Cirebon, Jawa Barat.

Location Kab. cirebon, Jawa barat INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Zidnal Falah

Contact Email
jurnalcomserva@gmail.com

Phone
+6285322218207

Journal Mail Official
muhammadzidnal31@gmail.com

Editorial Address
Jl. Ki Ageng Tapa (Perumahan Pondok Mutiara Gegunungan Blok F9) RT 3, RW Gegunungan, Sumber, Kab. Cirebon, Jawa Barat.

Location
Kab. cirebon,

Jawa barat

INDONESIA