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Journal of Business, Social and Technology
Published by Politeknik Siber Cerdika Internasional
ISSN : 28072928     EISSN : 28076362     DOI : 10.59261
Core Subject : Economy, Social, Engineering,
Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences
This journal publishes research articles covering all aspects of information technology, information systems, agricultural technology, computer social and political sciences, and economics that belong to the business, social, and technological context.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 246 Documents
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Collaborative Governance in Palm Oil Permit Enforcement: Anti-Corruption Supervision, Indigenous Rights, and Sustainable Development in West Papua Linda Novi Trianita; Vishnu Juwono
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.702

Abstract

Background: Drawing on the integrative framework of collaborative governance developed by Emerson, Nabatchi, and Balogh, the article analyzes how provincial and district governments, the Corruption Eradication Commission (KPK, civil society organizations, technical experts, and Indigenous communities interacted in the review and revocation of problematic plantation licenses. Objective: This article examines how collaborative governance shaped palm oil permit enforcement in West Papua, Indonesia, during the implementation of the province’s palm oil governance moratorium. Methods: The study used a qualitative case study approach based on interviews with 12 key informants selected through purposive sampling, policy documents, legal-administrative materials, and field narratives from government, civil society, expert, anti-corruption, and community actors. Results: The findings show that collaboration emerged because palm oil licensing problems cut across administrative, legal, spatial, environmental, fiscal, and customary land dimensions. The KPK played a crucial role as a supervisory and accountability-inducing actor, while EcoNusa and technical experts strengthened legal, spatial, and social analysis. In Sorong Regency, collaboration resulted in concrete administrative actions, including company clarification, action plans, and permit revocation. However, the durability of collaborative outcomes was constrained by fragmented licensing data, limited institutionalization, litigation risks, and insufficient integration of Indigenous communities as rights-bearing subjects. Conclusion: The article contributes to collaborative governance literature by showing that, in resource frontier contexts, collaboration must be assessed not only through coordination and joint action but also through legal durability, Indigenous rights recognition, and post-revocation socio-ecological restoration. This study extends previous collaborative governance research by introducing legal durability as a novel evaluative dimension applicable to natural resource permit enforcement contexts.
Beyond Hardness: A Total Cost of Ownership and Application-Environment Framework for Wear Resistant Steel Selection in Indonesian Mining Jordan Suharto
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.707

Abstract

Background: Wear resistant (WR) steel selection in Indonesian mining is typically driven by nominal hardness and unit price, criteria that overlook the dominant MRO cost drivers: service life, change-out frequency, and downtime. No published framework integrates application-environment classification, multi-grade benchmarking, mill test certificate (MTC) verification, and parametric Total Cost of Ownership (TCO) analysis for this context. Objective: This study develops a four-step evaluation framework connecting application environment, material technical parameters, quality verification, and lifecycle cost, applied to Indonesian coal and gold/copper-gold mining. Methods: A mixed-methods applied engineering evaluation combined: structured consultation with three informants — an end-user metallurgy manager at a Central Sulawesi gold operation and two mineral processing equipment OEM engineers — cross-checked against maintenance-scheduling records and throughput data; benchmarking of seven WR steel grades against manufacturer datasheets (JFE EVERHARD, Hardox 400/450) and a representative MTC; and a parametric 34-component TCO model with three-scenario (conservative, base-case, optimistic) sensitivity testing, supported by eight peer-reviewed sources selected on defined inclusion criteria. Results: Coal mining represents a continuous-abrasion environment requiring medium-to-high hardness with good weldability; gold and copper-gold mining represent high-impact, severe-abrasion environments requiring verified toughness alongside hardness. Across the representative component set evaluated and across all three sensitivity scenarios, downtime and installation cost reduction consistently outweighed material cost as the dominant driver of estimated annual savings. Notably, the upgrade pathway with the highest estimated saving (mild steel to NM400) involves a grade priced above the material it replaces, yet still generates the largest net saving through reduced shutdown frequency — indicating that unit price is not a reliable proxy for total ownership cost. These findings are outputs of a parametric simulation model and should be read as directional estimates pending field validation, not as field-measured results. Conclusion: WR steel selection should be treated as an integrated technical and operational decision, not a price-per-kilogram procurement exercise. The four-step framework offers decision-makers a replicable, low-cost screening tool — environment classification, material benchmarking, MTC verification, TCO evaluation — that procurement and maintenance teams can apply before formal investment decisions, shifting the basis of selection from a unit-cost basis toward evidence-based lifecycle cost. Field validation of downtime rates and actual service life remains the priority next step.
Air Pollution as Gendered Oppression: An Intersectional Feminist Analysis Windy Dwi Ariyanto; Mia Siscawati; Hariati Sinaga
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.727

Abstract

Background: Air pollution is commonly treated as a technical environmental issue, although its impacts are socially unequal and shaped by gender, class, geography, and access to resources. Women experience disproportionate burdens due to reproductive vulnerability, household exposure, unpaid care responsibilities, and limited participation in environmental decision-making. Objective: This article examines air pollution as a gendered problem by positioning women not as statistical objects of exposure but as subjects whose lived experience constitutes a source of knowledge. Methods: Drawing on scholarly literature, air pollution was analyzed as a layered form of oppression that situates women at the intersection of biological vulnerability, the domestic division of labor, class position, geographical location, and constrained economic access and health services. Results: Three theoretical frameworks are integrated: Crenshaw's concept of intersectionality with its structural, political, and representational dimensions; Rocheleau's feminist political ecology, foregrounding access, control, knowledge, and struggle over environmental resources; and Elmhirst's extension, which insists that the relations among gender, environment, and power be read through the social, economic, and political structures that govern resource access and distribute ecological vulnerability. Conclusion: The analysis shows that women are simultaneously the most exposed, the most burdened by care work, the least in control, the least represented, and the most frequently uncounted. Gender-blind clean-air policy therefore tends to deepen rather than ease inequality.
Effectiveness of the OPAK Flow Academic Supervision Model (Observation Training Action Collaboration) Based on Microsite in Improving Elementary School Teachers' Pedagogical Competence Dede Rina Andriani; Lalan Soeherlan; Eka Nurhidayat; Devi Ariyuni Yonanda
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.617

Abstract

Background: Improving primary education quality depends on teachers’ pedagogical competence, yet conventional academic supervision often fails to produce meaningful changes in classroom practice. Objective: This study examined the effectiveness of the Microsite-based OPAK Flow Academic Supervision Model (Observation, Training, Action, Collaboration) in improving elementary school teachers’ pedagogical competence. Methods: A quasi-experimental nonequivalent control group design was used. Sixty teachers were assigned to an experimental group (n = 30) receiving the OPAK-Microsite intervention or to a control group (n = 30) receiving conventional supervision. Data were analyzed using a paired t-test, an independent-samples t-test, and N-gain scores. Results: The experimental group showed significant improvement (pretest: M = 68.55, SD = 7.21; posttest: M = 85.92, SD= 5.88; t = 14.78, p < 0.001; Cohen’s d = 2.49). The control group showed minimal gains (pretest: M = 67.83; posttest: M= 73.40). Between-group comparison confirmed the superiority of the experimental group (t(58) = 8.34, p < 0.001). Conclusion: The OPAK-Microsite model significantly improves teachers’ pedagogical competence compared to conventional supervision and is recommended for broader implementation.
Digital Media for Beginning Reading in Elementary Schools: A Bibliometric Analysis Eka Kurnia; Diding Bajuri; Devi Afriyuni Yonanda
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.619

Abstract

Background: With advancements in educational technology and 21st-century literacy demands, research on digital media development for beginning reading instruction in elementary schools has increased. Objective: This bibliometric study aims to trace the trends, publications, and progress of topics in research on the use of digital media in early literacy instruction. Methods: Research data were collected from international scientific databases containing articles on reading literacy, digital media, and elementary education within a specific time frame. A total of 1,436 articles were retrieved from the Scopus database (2010–2025) using standardized search strings and PRISMA-based screening. The analysis was conducted using bibliometric methods with the assistance of scientific mapping software to identify the number of publications, most productive authors, influential journals, as well as collaboration networks and keyword occurrences. Results: The results show a substantial increase in research on reading literacy and digital media over the past decade, with a subsequent surge at its peak after application-based learning technologies, e-books, and interactive multimedia were widely introduced. The most frequently appearing keywords include digital literacy, emergent literacy, interactive reading, and educational technology. Conclusion: This demonstrates that the integration of digital media has become an important focus in supporting early reading skills in elementary school students. Furthermore, the keyword co-occurrence map indicates a strong relationship between the use of digital technology, the development of literacy skills, and innovations in learning methods.
Examining E-Payment Adoption Intention Among Indonesian Users: An Extended Technology Acceptance Model Incorporating Risk, Trust, and Religiosity Siti Nadiatul Istiqomah; Machmudin Eka Prasetya
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.668

Abstract

Background:  Despite the rapid growth of e-payment transactions in Indonesia, adoption remains uneven due to concerns regarding perceived risk, trust, and religious considerations. Existing Technology Acceptance Model (TAM) studies rarely integrate these socio-cultural factors simultaneously. Objective: The purpose of this study is to examine how users’ intentions to adopt e-payment technology are influenced by perceived usefulness (PU), ease of use (PEOU), risk, trust, and religiosity. Methods: This study employed 193 samples and Partial Least Squares Structural Equation Modeling (PLS-SEM). Results: The study’s findings show that users’ intentions to adopt e-payments are significantly influenced by risk, trust, and religiosity factors. On the other hand, users’ intentions do not appear to be significantly impacted by perceived usefulness (PU) or ease of use (PEOU). According to these results, users’ decisions to adopt e-payment technology are dominated by non-technical factors such as perceived risk, degree of system trust, and the influence of religion, even though technical factors such as usefulness and ease of use are generally assumed to influence adoption. Conclusion: The study’s implications highlight the significance of risk management, enhancing confidence in electronic payment systems, and incorporating religious values into the development of marketing strategies. By integrating risk, trust, and religiosity into examining users’ intentions, this study contributes to the development of a modified Technology Acceptance Model. It also helps developers and e-payment service providers better understand the factors affecting users’ adoption of this technology.
Analysis of Sectoral Contributions and Intersectoral Linkages in The Economy of Bali Province: An Input-Output and Multiplier Product Matrix Approach Luh Made Arisusanti; I Nyoman Mahaendra Yasa
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.670

Abstract

Background: Regional economic development aims to improve community welfare through a productive and sustainable economic structure. Bali Province still shows a high dependence on the service sector, particularly tourism, making it vulnerable to external shocks such as the COVID-19 pandemic. Objective: This study aims to analyze the contribution of economic sectors, forward and backward linkages, dispersion power, degree of sensitivity, and output, income, and labor multipliers in Bali Province. Methods: This study uses a quantitative approach with Input-Output analysis and the Multiplier Product Matrix (MPM). The data were obtained from the 2016 Input-Output Table of Bali Province, updated to 2024 using the RAS method. Results: The findings show that Bali’s economic structure is still dominated by the service sector, particularly the accommodation and food service sector, which serves as the main contributor to output, gross value added, and final demand. The accommodation and food service sector has the strongest forward linkages (index = 4.671), while the electricity and gas supply sector has the highest backward linkages (index = 1.892) and serves as a key sector in the economy. The multiplier analysis indicates that the accommodation and food service sector has the highest output multiplier (2.341), the financial and insurance services sector has the highest income multiplier (1.756), and the wholesale and retail trade sector has the highest labor multiplier (3.124). Conclusion: Bali’s economic development needs to continue strengthening the tourism sector as a leading sector, while also promoting economic diversification and strengthening strategic sectors to sustainably enhance regional economic resilience.
The Influence of Health Worker Communication, Patient Engagement, and Service Coordination on the Quality of Service at Harapan Bunda Banda Aceh Hospital Based on Patient-Centered Care Dewi Yuliana Fithri; Innocentius Bernarto
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.676

Abstract

Background: Hospital service quality remains a challenge in Indonesian private hospitals, and evidence on how Patient-Centered Care (PCC) influences service quality remains limited. Objective: This study aimed to analyze the influence of health worker communication, patient engagement, and service coordination on the quality of hospital services based on Patient-Centered Care at Harapan Bunda Banda Aceh Hospital. Methods: This quantitative cross-sectional study involved 287 outpatients and inpatients selected through purposive sampling. Data were collected using a validated Likert-scale questionnaire and analyzed using Pearson’s correlation and binary logistic regression. Results: The results showed that health worker communication had a positive and significant relationship with hospital service quality, with a correlation coefficient of 0.64 and an odds ratio (OR) of 3.74 (p = 0.001). Patient engagement also significantly influenced service quality, with a correlation coefficient of 0.58 and an OR of 2.59 (p = 0.004). Furthermore, service coordination had a positive and significant influence on service quality, with a correlation coefficient of 0.60 and an OR of 2.86 (p = 0.003). Collectively, the three variables accounted for 66% of the variation in hospital service quality (Nagelkerke R² = 0.66). The Hosmer–Lemeshow goodness-of-fit test indicated that the model adequately fit the data (χ² = 5.874, p = 0.672). Health worker communication was identified as the most dominant variable influencing hospital service quality. Conclusion: This study concludes that implementing Patient-Centered Care principles through effective health worker communication, active patient engagement, and well-coordinated services can significantly improve the quality of hospital services.
Sustainability Status of Residential Areas in Bumi Harapan Village, Nusantara Capital City: A Multi-Dimensional Scaling (MDS-RAPSettlement) Approach Oza Satria; Ernan Rustiadi; Sugeng Budiharsono
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.677

Abstract

Background: The development of the Nusantara Capital City (IKN) as a sustainable forest city raises concerns regarding the sustainability of rural settlement areas that have long existed within its boundaries. Objective: This study aims to assess the sustainability status of the Bumi Harapan Village settlement across ecology and infrastructure, economic, socio-cultural, and institutional dimensions and to identify sensitive attributes that may inform sustainable settlement development. Methods: The study was conducted in Bumi Harapan Village using field observations, a questionnaire administered to the village government, and secondary data. Sustainability was assessed using Multi-Dimensional Scaling (MDS)-RAPSettlement across 39 attributes grouped into four dimensions. Results: Bumi Harapan is moderately sustainable in the ecology and infrastructure dimension (60.05) and institutional dimension (62.58), but less sustainable in the economic dimension (41.16) and socio-cultural dimension (41.89). RSQ values range from 0.94 to 0.95 and stress values from 0.133 to 0.137. The most sensitive attributes include waste management, green open space, clean water availability, village market availability, community participation in waste management, and participation in decision-making. Conclusion: These findings support evidence-based efforts to improve the sustainability of the Bumi Harapan settlement, particularly by strengthening environmental services, local economic capacity, community participation, and responsive village governance.
Internal Service Quality of the Purchasing Department: Its Relationship with Internal Customer Satisfaction, Performance, and the Moderating Role of Organizational Culture Putri Handayani Sirait; Tommy C. Efrata; Damelina Basauli Tambunan
Journal of Business, Social and Technology Vol. 7 No. 3 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i3.686

Abstract

Background: In the context of the animal feed manufacturing industry in Indonesia, the purchasing function plays a strategic role in providing operational raw materials; however, its performance evaluation often overlooks internal service aspects. Objective: This study aims to analyze the influence of the purchasing department’s internal service quality on internal customer satisfaction and performance, with organizational culture serving as a moderating variable. Methods: A quantitative survey-based approach was employed, involving 175 internal customers from the Production, Quality Control, Finance, Marketing, and Warehouse departments of an Indonesian animal feed manufacturing company. Respondents were selected using purposive sampling. Data were collected through a structured questionnaire based on SERVQUAL dimensions and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4 to examine direct, mediating, and moderating relationships. Results: The results demonstrate that the purchasing department’s internal service quality has a positive and significant effect on internal customer satisfaction (β = 0.903, p < 0.001) and internal customer performance (β = 0.252, p = 0.017). Internal customer satisfaction significantly mediates the relationship between the purchasing department’s internal service quality and internal customer performance (β = 0.517, p < 0.001). However, organizational culture does not moderate the relationships between internal service quality and satisfaction (β = −0.036, p = 0.174) or performance (β = −0.027, p = 0.182). Conclusion: This study extends SERVQUAL to the internal purchasing function in Indonesian manufacturing and shows that internal customer satisfaction fully mediates the relationship between service quality and performance. Managers should monitor internal service quality and strengthen purchasing staff's interpersonal skills to improve cross-functional performance.

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