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Journal of Hospital Administration and Management (JHAM)
Published by Universitas Awal Bros
ISSN : 27228193     EISSN : 27228193     DOI : https://doi.org/10.54973/jham.v3i2
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health
Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 197 Documents
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ANALISIS PENERIMAAN PENGGUNA TERHADAP KEGUNAAN SISTEM PENCATATAN KESEHATAN DIGITAL DI UKS DENGAN METODE SUS Riska Pradita; Retno Kusumo
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.981

Abstract

One crucial component of the School Health Unit (UKS) program is the recording of medical records and the reporting of students' health conditions. Implementing digital health records in the UKS offers various benefits, such as facilitating the documentation of health screening results, immunization status, nutritional status, medical history, periodic health check-up results, and follow-up health services for students. Despite the ongoing advancement of health digitalization, the implementation of digital health records in UKS remains relatively limited due to constraints such as inadequate information technology infrastructure, low user competence in utilizing digital technology, and a lack of integration between school health data and the information systems of healthcare facilities. Given this context, it is important to conduct research on user acceptance regarding the utility of a digital health recording system for UKS using the System Usability Scale (SUS) method. The objective of this study is to analyze the level of student acceptance regarding the design of a digital health recording system for UKS. This study employs a descriptive quantitative method. The research was conducted at SMA Negeri Batam, involving 30 respondents who serve as UKS administrators at the school. Data collection methods included field observations and the distribution of questionnaires. The questionnaire was designed based on the SUS (System Usability Scale) method. Results: The "UKS Care" application is a mobile-based prototype designed to assist UKS activities in the digital recording and management of student health data. The application features several key components: Student Data, Health Check-ups, Medication, Schedules, Health Education, Reports, Notifications, and User Profiles. Analysis results indicate that the UKS Care application achieved an average SUS score of 80, placing it in the "Acceptable," "Grade A," and "Excellent" categories. Conclusion: The UKS Care application is accepted by users as a digital health recording system for UKS.
ANALISIS STANDAR MANAJEMEN INSTALASI LABORATORIUM MEDIS RUMAH SAKIT X PEKANBARU TAHUN 2025 Muhammad Dedi widodo; Nizma Khairunissa; Reno Renaldi; Aldiga Rienarti Abidin; Ahmad Satria Efendi; Welly Sando
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.820

Abstract

The Laboratory Installation is a supporting unit that plays an important role in clinical diagnosis through specimen examination. This study aims to analyze the management standards of the Medical Laboratory Installation at X Hospital Pekanbaru in 2025 based on four aspects: human resources, facilities, infrastructure, and standard operating procedures. This qualitative research used a descriptive approach through in-depth interviews and observations involving six informants (medical support service manager, laboratory analysts, unit head, and patients). The results showed that the number of laboratory analysts was insufficient to support 24-hour services, resulting in high workloads and multitasking. This condition is influenced by limited hospital funding due to a decrease in patient visits to the laboratory. In terms of facilities, the laboratory lacked essential equipment in accordance with standards, such as an autoclave, biosafety cabinet, and spectrophotometer, and quality control was not carried out routinely. Regarding infrastructure, deficiencies were found in active protection systems such as hydrants, automatic sprinklers, and evacuation routes, as well as the absence of accessibility facilities for persons with disabilities. This is due to the laboratory being located in an old building not designed according to current technical standards. Although standard operating procedures are available, their implementation remains suboptimal, as some staff members do not fully use personal protective equipment, and several work processes are still conducted manually. It is recommended that the hospital increase budget allocation proportionally to hire more analysts, complete laboratory equipment, conduct gradual infrastructure renovations focusing on safety and accessibility, and strengthen supervision, monitoring, and evaluation—while enforcing discipline for staff who fail to comply with PPE protocols—to ensure safety and service quality in the laboratory.
ANALISIS PENYELENGGARAAN POS UPAYA KESEHATAN KERJA (POS UKK) DI UPTD PUSKESMAS KOTO BARU TAHUN 2025 Vidia Putri Maharani
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.833

Abstract

The Occupational Health Effort Post (Pos Upaya Kesehatan Kerja/Pos UKK) is a community-based health service designed to improve the occupational health and safety of informal sector workers through promotive, preventive, basic curative, and rehabilitative interventions. However, the implementation of Pos UKK in many community health centers remains suboptimal due to various organizational and resource-related constraints. This study aimed to analyze the implementation of the Occupational Health Effort Post (Pos UKK) at the Koto Baru Community Health Center in 2025 and to identify factors influencing its implementation as the basis for developing improvement strategies. This study employed a descriptive qualitative approach using a case study design. Data were collected through in-depth interviews with key informants, field observations, and document reviews. Data were analyzed using thematic analysis, while source and method triangulation were applied to ensure data credibility. The findings revealed that the implementation of Pos UKK had not been carried out optimally due to the absence of a dedicated budget, limited management commitment, inadequate competency of health personnel and occupational health cadres, weak cross-sectoral coordination, and the lack of a structured monitoring and evaluation system. Recommended improvement strategies include strengthening human resource capacity through training, policy advocacy to secure financial support, enhancing cross-sector collaboration, and establishing a sustainable monitoring and evaluation system. These strategies are expected to improve the effectiveness of Pos UKK implementation and strengthen occupational health services for informal sector workers.
PENGARUH KEPATUHAN MINUM OBAT TERHADAP OUTCOME PENGOBATAN TUBERKULOSIS PARU DI INDONESIA: TINJAUAN SISTEMATIS 2020–2025 Chairil; Tri Siwi Kusumaningrum; Maswarni
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.858

Abstract

Background:Pulmonary tuberculosis (TB) remains a major public health problem in Indonesia, characterized by a high disease burden and persistent treatment failure. Adherence to anti-tuberculosis drug (ATD) therapy is a key determinant of successful treatment. This study aimed to analyze the relationship between medication adherence and treatment outcomes among patients with pulmonary tuberculosis in Indonesia through a systematic review. Methods: This study employed a systematic review based on the PRISMA 2020 guidelines. A literature search was conducted for articles published between January 2020 and March 2026 using several scientific databases. Eligible studies assessing medication adherence as the primary variable and treatment outcomes in patients with pulmonary tuberculosis were included and analyzed qualitatively. Results: A total of eight studies met the inclusion criteria. All included studies reported a significant association between medication adherence and treatment outcomes. Patients with high adherence were more likely to achieve successful treatment and recovery, whereas poor adherence was associated with an increased risk of treatment failure, loss to follow-up, relapse, and drug-resistant tuberculosis. Factors influencing medication adherence included patients’ knowledge and motivation, family support, the role of Treatment Supporters (PMO), and access to and quality of healthcare services. Conclusion: Medication adherence is significantly associated with treatment outcomes among patients with pulmonary tuberculosis in Indonesia. Therefore, interventions aimed at improving adherence through patient education, strengthening family support, optimizing the role of Treatment Supporters (PMO), and improving healthcare service quality should be prioritized to enhance the success of the national tuberculosis control program.
HUBUNGAN PELAYANAN INFORMASI OBAT DENGAN TINGKAT KEPATUHAN PASIEN DALAM PENGOBATAN HIPERTENSI DI PUSKESMAS KEDIRI LOMBOK BARAT En Purmafitriah; Evi Fatmi Utami; Anisa Utami
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.876

Abstract

Hypertension is one of the chronic diseases with a high prevalence in Indonesia and often leads to serious complications if not properly managed. Patient adherence to hypertension therapy plays a crucial role in achieving optimal treatment outcomes. This study aims to determine the relationship between drug information services and the level of adherence among hypertensive patients at Kediri Public Health Center, West Lombok. This research is a non-experimental quantitative study with a descriptive correlational design using a prospective approach. The sample consisted of 100 hypertensive patients selected through purposive sampling. The results showed that the majority of patients (80%) were adherent to medication, 12% were less adherent, and 8% were non-adherent. The statistical test used in this study was a correlation test with the assistance of SPSS. The statistical analysis indicated a significant relationship between drug information services and the level of adherence among hypertensive patients, with a significance value of 0.042. In conclusion, there is a relationship between drug information services and the level of adherence among hypertensive patients, with a moderate degree of correlation. The better the drug information services provided, the higher the level of patient adherence in hypertension treatment.
GAMBARAN PELAKSANAAN SURVEILANS EPIDEMIOLOGI TUBERKULOSIS (TBC) DI RSUD SYEKH YUSUF GOWA Helma Liana Safitri. M helma; Numulia Wunaini Ngkolu; Ardianti; Iismayanti; Mohammad Ardani Samad; Nur Alfia Usman
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.887

Abstract

Background,  The role of epidemiological surveillance in hospitals is one of the efforts to overcome the problem of infectious and non-infectious diseases,  reduce morbidity, prevent death, cure patients and prevent the occurrence. The purpose of the study was to determine the description of the implementation of Tuberculosis Epidemiology Surveillance (TBC) at Syekh Yusuf Gowa Hospital.  This method uses qualitative research. Data collection conducted interviews with the Surveillance Coordinator,  Surveillance officers, Nurses, Medical records officers. Results and Conclusions Based on the input of the series of implementation of Tuberculosis Epidemiology Surveillance (TBC) at Syekh Yusuf Hospital,  it was carried out by nurses in the Dots polyclinic and for other units only supporting the availability of TBC data, namely the Medical Records Installation,  Laboratory,  Epidemiological Surveillance and surveillance guidelines do not yet exist. Based on the Surveillance Process Series from data collection to data analysis and interpretation carried out by Nurses in the DOTS polyclinic, Based on the Surveillance Output,  the achievement of surveillance indicators has been achieved and is in accordance with the specified target. Suggestions, Improve human resources so that the Hospital assigns employees in accordance with the established Education classification standards.
ANALISIS IMPLEMENTASI PROGRAM IMUNISASI DASAR LENGKAP DALAM UPAYA CAPAIAN UNIVERSAL CHILD IMMUNIZATION Syukriadi; Kiswanto; Jasrida Yunita
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.889

Abstract

Complete Basic Immunization is an effective public health intervention to prevent vaccine-preventable diseases and support the achievement of Universal Child Immunization (UCI). However, UCI coverage in Rokan Hulu Regency has remained below the established target in recent years. This study aimed to analyze the implementation of the Complete Basic Immunization program in achieving Universal Child Immunization in Rokan Hulu Regency. A qualitative study with a descriptive approach was conducted. Twelve informants were selected purposively, including immunization program managers at the District Health Office, heads of primary healthcare centers, immunization officers, and community health volunteers. Data were collected through in-depth interviews, observations, and document reviews, and analyzed using data reduction, data display, and conclusion drawing techniques. Source and method triangulation were employed to ensure data validity. The findings revealed that program communication was generally well implemented through socialization activities and cross-sectoral coordination. Human resources were considered adequate in terms of quantity and competence; however, limited funding and the absence of specific incentives for program implementers remained challenges. Facilities and infrastructure were generally available, although shortages of vaccine cold-chain supporting equipment were identified. In addition, social, cultural, religious, and geographical factors influenced program implementation. The study concludes that the implementation of the Complete Basic Immunization program in Rokan Hulu Regency has been relatively effective, but strengthening budget support, enhancing cross-sectoral collaboration, and improving community education are still required to increase Universal Child Immunization coverage.
HUBUNGAN KOMUNIKASI EFEKTIF PETUGAS BPJS DENGAN TINGKAT KEPUASAN LAYANAN PESERTA BPJS DI DESA INDRASARI KABUPATEN BANJAR TAHUN 2026 Sevia Yuli Yana; M. Noor Ifansyah; Diana Pefbrianti; Fahriadi
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.894

Abstract

Effective communication is one of the key factors in improving service quality and participant satisfaction in BPJS Health services. Unclear information, lack of responsiveness from officers, and limited participant understanding of service procedures may affect service satisfaction. This study aimed to analyze the relationship between effective communication of BPJS officers and the level of service satisfaction among BPJS participants in Indrasari Village, Banjar Regency, in 2026. This research employed a quantitative method with a descriptive correlational design and a cross-sectional approach. The study population consisted of 8,635 active BPJS participants, with a sample of 100 respondents selected using stratified random sampling. Data were collected through questionnaires and analyzed using univariate analysis and Fisher’s Exact Test. The results showed that the majority of respondents perceived BPJS officers’ communication as effective (81%) and reported satisfaction with the services provided (81%). Bivariate analysis revealed a significant relationship between effective communication and participant service satisfaction (p-value = 0.001). These findings indicate that clear, responsive, and empathetic communication plays an important role in enhancing participant satisfaction with BPJS services. Therefore, improving officers’ communication competencies through regular training and service evaluations is essential to support service quality improvement and increase participant satisfaction.
PERILAKU PERAWAT DALAM PENERAPAN PENCEGAHAN DAN PENGENDALIAN INFEKSI NOSOKOMIAL DI RAWAT INAP RS TK.II 14.05.01 PELAMONIA MAKASSAR Hastuti Tuti; Mohammad Ardani Samad; Ali Imran; Sriyani Windarti; Mangindara Mangindara
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.896

Abstract

Nosocomial infections are still a health problem in both developed and developing countries. Health care-acquired infections are a major cause of death and increased morbidity among hospitalized patients. Hospitalized patients can facilitate transmission to hospitalized patients. The aim of the research is to determine the behavior of nurses in implementing the prevention and control of nosocomial infections in inpatients at TK.II Hospital 14.05.01 Pelamonia Makassar. This research method is quantitative research with a cross sectional study approach. This research was carried out with a sample of 192 nurses who were determined using a total sampling technique for collecting data in this research through distributing questionnaires with Univariate and Bivariate analysis techniques with the SPSS program with the Chi-square test. Research Results and Conclusions The results of the study using the chi-square test showed that the variables were family (p=0.001), facilities (p=0.031), motivation (p=0.002) and physical environment (p=0.031), peers (p=0.000) , which means there is a significant relationship between family, facilities, motivation, physical environment and peers and nurses' behavior in implementing the prevention and control of nosocomial infections at TK.II Hospital 14.05.01 Pelamonia Makassar. TK.II Hospital 14.05.01 Pelamonia Makassar suggests that the hospital should provide training to nurses about nosocomial infections and create special programs to prevent the occurrence of nosocomial infections and assign appropriate tasks to nurses. with the competencies they have
HUBUNGAN PATIENT CENTERED CARE DENGAN KEPUASAN PASIEN RAWAT INAP RSUD PANEMBAHAN SENOPATI BANTUL Tia Aggeng Kirana; Nagita Setyaning Ratri; Susilowati; Edi Sampurno Ridwan
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.897

Abstract

Patient satisfaction is the assessment made by patients and their families regarding the services provided by healthcare professionals in the hospital. Patient-Centered Care (PCC) is a new paradigm in healthcare services that places the patient at the center of care. PCC is not merely about emphasizing technology, but rather about recognizing the importance of interpersonal interactions. This study aims to analyze the relationship between the implementation of PCC and the satisfaction of hospitalized patients. The method used was quantitative with a cross-sectional design, involving 111 patients at Panembahan Senopati Bantul Regional General Hospital, selected using proportionate random sampling. The data collection techniques in this study involved the use of Patient-Centered Care and patient satisfaction questionnaires. Data analysis was conducted using the Pearson Correlation statistical test. The results showed a relationship between Patient-Centered Care (PCC) and inpatient satisfaction at Panembahan Senopati Bantul Regional General Hospital, with a p-value of 0.015 and a correlation coefficient of 0.230, indicating a positive but weak relationship. In conclusion, there is a relationship between Patient-Centered Care and patient satisfaction in the inpatient wards of Panembahan Senopati Bantul Regional General Hospital.

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