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Journal of Hospital Administration and Management (JHAM)
Published by Universitas Awal Bros
ISSN : 27228193     EISSN : 27228193     DOI : https://doi.org/10.54973/jham.v3i2
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health
Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 197 Documents
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DETERMINAN KESIAPSIAGAAN KARYAWAN RUMAH SAKIT MENGHADAPI BAHAYA KEBAKARAN DI KOTA PEKANBARU Endang Purnawati Rahayu; Indra Suandy; Yusri
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.941

Abstract

One of the fire risks that occur in buildings is hospitals. Hospitals have a high fire risk rating compared to other places. This is due to the activities carried out in hospitals, in addition, hospitals also use chemicals that pose a fire risk. The purpose of this study was to determine the determinants of hospital employee preparedness in facing fire hazards. The type of research used in this study is analytical-quantitative research. Sampling used random sampling of 150 employees with variable measurements (gender, length of service, education, knowledge, attitudes, fire experience and fire emergency response training). Data collection was carried out from primary and secondary data. Data analysis in this study was carried out using univariate and bivariate analysis with the chi-square test and multivariate analysis with the logistic regression test. The results obtained in this study were three variables that were significantly related to hospital employee preparedness in facing fire hazards in Pekanbaru City: knowledge, attitudes, and training. Therefore, the suggestion for hospitals is to routinely conduct emergency response training once a year, and conduct fire awareness campaigns at least once every six months to increase employee knowledge and preparedness in facing fire hazards in hospitals.
HUBUNGAN EFFORT REWARD IMBALANCE DENGAN KINERJA SDM DI RSU THALIA IRHAM TAHUN 2026 Ardianti; Mohammad Ardani Samad
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.942

Abstract

Human resource (HR) performance is a crucial factor in determining the quality of hospital services. However, excessive work demands that are not balanced by adequate rewards may reduce employee motivation and productivity. One psychosocial factor that can influence employee performance is Effort-Reward Imbalance (ERI), a condition in which the efforts expended by workers are not proportional to the rewards they receive. This study aimed to analyze the relationship between Effort-Reward Imbalance and HR performance at Thalia Irham General Hospital in 2026. A quantitative study with a cross-sectional design was employed. The sample consisted of 120 healthcare and supporting staff selected through proportionate stratified random sampling. Data were collected using the ERI questionnaire and a validated and reliable HR performance assessment instrument. Data analysis was conducted using the Chi-square test with a 95% confidence level. The results showed that most respondents experienced high ERI levels (58.3%) and demonstrated moderate to low performance (61.7%). Bivariate analysis revealed a statistically significant relationship between Effort-Reward Imbalance and HR performance (p = 0.001). Employees experiencing high ERI were more likely to exhibit suboptimal performance compared to those with lower ERI levels. In conclusion, there is a significant relationship between Effort-Reward Imbalance and HR performance at Thalia Irham General Hospital in 2026. Therefore, improving reward systems, work recognition, and workload balance is necessary to enhance employee performance and organizational effectiveness.
HUBUNGAN ANTARA JARAK KEHAMILAN UMUR DAN PARITAS DENGAN LAMA PERSALINAN KALA I DI KAMAR BERSALIN RSU ANUTAPURA PALU mutmaina mutmaina
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i1.948

Abstract

Background: Prolonged labor during the first stage of childbirth remains one of the leading causes of maternal and neonatal morbidity. Maternal characteristics, including pregnancy interval, maternal age, and parity, are recognized as important factors influencing the progress and duration of labor. Early identification of these risk factors is essential to improve maternal healthcare services and reduce obstetric complications. Objective: This study aimed to determine the relationship between pregnancy interval, maternal age, and parity with the duration of the first stage of labor among women delivering at the Delivery Room of Anutapura General Hospital, Palu. Methods: This study employed a quantitative analytical design with a cross-sectional approach. The research was conducted from May to June 2020 and involved 33 mothers who delivered at the Delivery Room of Anutapura General Hospital, Palu. Data were analyzed using the Chi-square test with a significance level of 0.05. Odds Ratios (ORs) were calculated to estimate the strength of the associations between maternal characteristics and prolonged first-stage labor. Results: The findings revealed significant associations between pregnancy interval and the duration of the first stage of labor (p = 0.005; OR = 20.0), maternal age and the duration of the first stage of labor (p = 0.004; OR = 33.3), and parity and the duration of the first stage of labor (p = 0.009; OR = 13.7). Mothers with an inadequate pregnancy interval, those aged below 20 years, and primigravida mothers were more likely to experience prolonged first-stage labor than their respective counterparts. Conclusion: Pregnancy interval, maternal age, and parity were significantly associated with the duration of the first stage of labor. Early identification of these maternal risk factors during antenatal care is recommended to support timely interventions, improve labor management, and reduce maternal and neonatal complications.
HUBUNGAN JARAK TEMPAT TINGGAL DAN POLA KUNJUNGAN PASIEN DENGAN PEMANFAATAN PUSKESMAS PUTRI AYU KOTA JAMBI Viona Rahma Pratama; Erna Elfrida Simanjuntak; Fransiska Br. Sitepu
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.949

Abstract

​​ Access to healthcare services is one of the important factors influencing the utilization of community health centers (Puskesmas). Residential distance and patient visit patterns are considered to play a role in determining the level of healthcare service utilization at Putri Ayu Community Health Center, Jambi City. This study aimed to determine the relationship between residential distance and patient visit patterns with the utilization of Putri Ayu Community Health Center, Jambi City. This study employed a quantitative method with an analytical observational design using a cross-sectional approach. The population consisted of patients residing within the working area of Putri Ayu Community Health Center, Jambi City, during the period of January–December 2025. The total population was 35,640 patients, and a sample of 100 respondents was selected using the accidental sampling technique. Data were collected using a questionnaire and analyzed through univariate and bivariate analyses using the Chi-Square test with a 95% confidence level (α = 0.05). The results showed that most respondents lived close to the community health center (91 respondents; 91%), had regular visit patterns (96 respondents; 96%), and utilized the community health center services (94 respondents; 94%). Bivariate analysis revealed that there was no significant relationship between residential distance and the utilization of Putri Ayu Community Health Center, Jambi City (p-value = 0.499 > 0.05). However, patient visit patterns were significantly associated with the utilization of Putri Ayu Community Health Center, Jambi City (p-value = 0.000 < 0.05). In conclusion, residential distance was not significantly associated with the utilization of Putri Ayu Community Health Center, whereas patient visit patterns were significantly associated with its utilization.
HUBUNGAN MUTU PELAYANAN KESEHATAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN RAWAT JALAN DI PUSKESMAS PAKUAN BARU KOTA JAMBI Nurul Safana Rizki; Erna Elfrida Simanjuntak; Anvika Adha Taufik
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.953

Abstract

Healthcare service quality is a key factor influencing patient satisfaction and their decision to revisit healthcare facilities. Fluctuations in outpatient revisit rates at the Pakuan Baru Community Health Center, Jambi City, indicate the need to evaluate the quality of healthcare services provided. This study aimed to analyze the relationship between healthcare service quality and outpatient revisit intention at the Pakuan Baru Community Health Center, Jambi City. A quantitative study with a correlational design was conducted involving 100 respondents selected through an incidental sampling technique. Data were collected using a structured questionnaire and analyzed using the Pearson Product Moment correlation test with a significance level of 5%. The results revealed a positive and statistically significant relationship between healthcare service quality and patients' revisit intention (r = 0.895; p < 0.001), indicating a very strong correlation. Analysis based on the SERVQUAL dimensions showed that all dimensions were significantly associated with revisit intention, with empathy (r = 0.893) and tangibles (r = 0.870) demonstrating the strongest correlations. These findings suggest that improving healthcare service quality, particularly in the dimensions of empathy, tangibles, assurance, reliability, and responsiveness, may enhance patients' intention to revisit healthcare services. Therefore, healthcare service quality plays a crucial role in fostering patient loyalty and promoting the sustainable utilization of healthcare services at the Pakuan Baru Community Health Center, Jambi City.
PENGELOLAAN FARMASI DAN WAKTU TUNGGU OBAT DI RUMAH SAKIT: SYSTEMATIC LITERATURE REVIEW Prima Aprianti; Helen Andriani
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.928

Abstract

Pharmacy waiting time is a key indicator in evaluating hospital service quality. The waiting time is influenced by various pharmacy management factors, such as stock systems, distribution flow, and information systems. This study aims to identify the relationship between pharmacy management and pharmacy waiting time in hospitals based on a systematic literature review. A systematic review was conducted using ProQuest database within the last ten years, screened through duplication removal, title, abstract, and full-text assessment. A total of 772 articles were identified, and after strict selection, 8 articles met the inclusion criteria for analysis. Key factors affecting waiting time include prescription input delay, drug availability, doctor confirmation, prescription copy making, and stock management. Management interventions such as Six Sigma, Lean Thinking, Root Cause Analysis (RCA), automated queue technology, and integrated information systems were proven effective in reducing waiting time and improving patient satisfaction. Effective pharmacy management significantly reduces waiting time and increases patient satisfaction. Strengthening information systems, stock management, workflow improvement, and continuous application of quality management methods are required.  
TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN FASILITAS RAWAT INAP RSUD H. ABDUL MANAP KOTA JAMBI Pasha Aprilizi Azahra; Erna Elfrida Simanjuntak; Yeyen Gustina Irawan
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.961

Abstract

Patient satisfaction is an important indicator in assessing the quality of healthcare services provided by hospitals. This study aimed to determine the level of patient satisfaction with the quality of inpatient facility services at H. Abdul Manap Regional General Hospital, Jambi City, based on the five dimensions of Service Quality (SERVQUAL), namely tangibles, reliability, responsiveness, assurance, and empathy. This study employed a quantitative method with a descriptive research design. The study population consisted of 4,764 patients, with a sample of 98 respondents selected using an accidental sampling technique. Data were collected using a Likert-scale questionnaire and analyzed using descriptive statistics. The results showed that the overall mean score of patient satisfaction was 4.31, indicating a very satisfied category. Based on the SERVQUAL dimensions, the mean scores were 4.17 for tangibles (satisfied), 4.27 for reliability, 4.36 for responsiveness, 4.39 for assurance, and 4.36 for empathy (all categorized as very satisfied except tangibles). The assurance dimension achieved the highest mean score, while tangibles had the lowest. Overall, patients were very satisfied with the quality of inpatient facility services. Therefore, the hospital is expected to maintain its service quality while continuously improving its physical facilities to enhance patient satisfaction.
KUALITAS PELAYANAN ADMINISTRASI PROGRAM JKN DI RUMAH SAKIT MILIK TNI: STUDI DI RS TNI AL DR. RAMELAN SURABAYA Wiwik Suryandartiwi Anggarawati
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.971

Abstract

Kesehatan sebagai kebutuhan dasar setiap orang menyebabkan pemerintah sesuai pasal 28 H UUD 1945 memberikan jaminan akan pelayanan kesehatan seperti implementasi program Jaminan Kesehatan Nasional. Namun dalam pelaksanaan program tersebut masih terdapat kendala seperti terdapat perbedaan yang mencolok dalam kualitas layanan antara pasien umum dan pasien JKN. Hal ini menyebabkan perlu dilakuikanya analisis dan perbaikan pelayanan Program Jaminan Kesehatan Nasional untuk meningkatkan pelayanan kesehatan masyarakat. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan administrasi Jaminan Kesehatan Nasional (JKN), mengidentifikasi hambatan dan dukungan, serta merumuskan strategi peningkatan pelayanan di Rumkital Dr. Ramelan Surabaya. Metode yang digunakan adalah mixed methods, yaitu kombinasi pendekatan kuantitatif deskriptif dengan teknik Importance Performance  Analysis (IPA) dan pendekatan kualitatif melalui wawancara mendalam. Instrumen penelitian berupa kuesioner kepada 100 responden serta wawancara dengan informan kunci dari pihak rumah sakit dan pasien JKN. Hasil penelitian menunjukkan bahwa kualitas pelayanan administrasi JKN di Rumkital Dr. Ramelan masih belum memenuhi kepuasan pasien, khususnya pada aspek responsiveness, tangible, assurance, dan empathy. Hambatan utama meliputi ketidaksesuaian standar waktu pelayanan, prosedur yang rumit, penampilan petugas yang kurang rapi, pencatatan keluhan yang tidak konsisten, dan rendahnya reputasi layanan administrasi. Namun demikian, terdapat faktor pendukung seperti kesiapan petugas, kecepatan pelayanan, sikap adil, serta kemampuan mengenali dan merespons keluhan pasien. Data kualitatif memperkuat temuan kuantitatif dengan menyoroti pengalaman pasien terkait waktu tunggu panjang, minimnya informasi prosedur, dan interaksi yang kurang empatik. Upaya perbaikan yang direkomendasikan adalah pelatihan pelayanan prima, evaluasi kinerja rutin, digitalisasi layanan administrasi, dan peningkatan sarana fisik. Penelitian ini menyimpulkan bahwa peningkatan kualitas pelayanan administrasi JKN memerlukan strategi terpadu yang menggabungkan aspek teknis, fungsional, serta pemahaman menyeluruh terhadap harapan pasien.
ANALISIS DETERMINAN KUALITAS PENDOKUMENTASIAN ASUHAN KEPERAWATAN BERBASIS SIMRS KHANZA DI RUMAH SAKIT Mira Agusthia; Rachmawaty M. Noer; Rahmawati Zartika
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.977

Abstract

Nursing care documentation is a vital component of nursing services that functions as a communication tool, legal evidence, and an indicator of service quality. The implementation of a Hospital Management Information System (SIMRS) is expected to enhance the effectiveness and quality of documentation. However, several obstacles remain in its execution. Nurses tend to prioritize patient care, resulting in documentation being completed only at the end of a shift. Furthermore, SIMRS features that are not yet effective, efficient, or compliant with standards cause nurses to perform repetitive, inaccurate, and inconsistent documentation. Other constraining factors include inadequate computer facilities, unstable internet connections, and a lack of regular supervision and training. This study aims to identify the factors influencing the quality of nursing care documentation within the Khanza Management Information System at RSUD Embung Fatimah, Batam City. This research used a quantitative design with a correlational analytic approch with a cross-sectional method. Data analysis was conducted using the Chi-Square test. The sample was selected using a total sampling technique consisting of 50 staff nurses. Data analysis was performed univariate and bivariate analyses with a significance level of α= 0.05. The results showed that 25 respondents (50%) had a light workload. Bivariate analysis revealed a significant relationship between workload and the quality of nursing care documentation in the Khanza system, with a p-value of 0.000 (≤ 0.05). Additionally, there was a significant relationship between organizational support and the quality of nursing care documentation, with a p-value of 0.029 (≤ 0.05). In conclusion, workload and organizational support are related to the quality of nursing care documentation within the Khanza system at RSUD Embung Fatimah, Batam City.
PENINGKATAN RESILIENSI PENGASUHAN MATERNAL PADA IBU DENGAN ANAK RISIKO STUNTING BERBASIS EDUKASI GIZI DIGITAL Rachmawaty M. Noer; Husaini; Wulan Pramadhani
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.978

Abstract

​​ Stunting is a chronic nutritional problem that remains a major concern in public health, especially in toddlers. One factor that plays a role in preventing stunting is the mother's ability to provide good care, including an understanding of child nutrition. Nutrition education is one effort that can be done to improve mothers' knowledge and abilities in child care. This study aims to determine the effect of nutrition education through video media on maternal care resilience in mothers with children at risk of stunting in the work area of ​​the Tambelan Community Health Center UPTD, Bintan Regency. This study used a pre-experimental design with a one-group pretest-posttest approach. The population in this study were mothers with children at risk of stunting with a sample of 32 respondents selected using the total sampling technique. Data collection was carried out using a maternal care resilience questionnaire administered before (pretest) and after (posttest) the nutrition education intervention through video media. Data analysis was performed using the Paired Sample t-test after a normality test using Shapiro-Wilk. The results of the study showed that the average value of maternal care resilience before the intervention (pretest) was 96.91, while after the intervention (posttest) it increased to 111.75. The results of the statistical test showed a p-value = 0.000 (p <0.05) which means there is a significant effect of nutrition education through video media on increasing maternal care resilience in mothers with children at risk of stunting. The conclusion of this study shows that nutrition education through video media is effective in increasing maternal care resilience. Therefore, video media can be used as a method of health education in efforts to prevent stunting in the community, especially for mothers who have children at risk of stunting.

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