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Journal of Social Knowledge Education (JSKE)
Published by Cahaya Ilmu Cendekia Publisher
ISSN : 27220451     EISSN : 2722046X     DOI : https://doi.org/10.37251/jske
Core Subject : Economy, Humanities, Education, Social,
Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences
This Journal of social knowledge education (JSKE) publishes research articles, results, and conceptual studies in Social Studies. The Journal of social knowledge education publishes research studies employing various qualitative and/or quantitative methods and approaches in Social Studies. The journal covered all topics in Social studies; Integrated social; Social Education; Geography Education; Economic Education; Sociology Education; Historical Education; Accounting; And others (within the scope of Social Studies). Journal of Social Knowledge Education (JSKE) is published in Print and Electronic format
Arjuna Subject : Ilmu Sosial - Pendidikan
Articles 343 Documents
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Work Environment Conditions and Their Influence on Employee Performance within a Public Service Organization: Evidence from the Ambon City Environmental and Waste Management Agency Muhammad Isa Pelu; Hendry Selanno; Jeanly Waisapy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2788

Abstract

Purpose of the study: This study aims to examine the effects of physical and non-physical work environments on employee performance at the Ambon City Environmental and Waste Management Agency and to measure the magnitude of their partial and simultaneous influences on work outcomes. Methodology: This quantitative study employed structured questionnaires as research instruments, a survey method, and multiple linear regression analysis. Data were processed using IBM SPSS Statistics software. Respondents were all employees of the Ambon City Environmental and Waste Management Agency, selected through a census technique, and measured using Likert-scale items. Main Findings: The results show that the physical work environment significantly affects employee performance, while the non-physical work environment also has a positive and significant influence. Simultaneously, both variables strongly predict performance levels. Regression coefficients indicate that non-physical aspects contribute more dominantly, and the model explains a substantial proportion of performance variance among employees in the organization. These findings highlight the importance of improving workplace conditions in public sector institutions to enhance the quality of public service delivery and organizational responsiveness to community needs. Furthermore, a supportive work environment contributes not only to employee productivity but also to broader social welfare by enabling government agencies to perform their public duties more effectively. Novelty/Originality of this study: This study offers new empirical evidence from eastern Indonesia’s municipal environmental sector by integrating physical and non-physical workplace factors with integrity-related organizational issues. It advances existing knowledge by providing context-specific data for public agencies managing sanitation services and by supplying a practical model for targeted workplace improvement policies.
Public Service Effectiveness and Taxpayer Satisfaction in a Social Governance Perspective Sarah Ayu Hutahaean; Mohamad Arsad Rahawarin; Pieter Sammy Soselisa
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2801

Abstract

Purpose of the study: This study aims to analyze the effect of service effectiveness on taxpayer satisfaction at the Regional Revenue Agency of Maluku Province, specifically in Motor Vehicle Tax payment services at One-Stop Administration Services Office Waihaong Ambon. The research positions taxpayer satisfaction not only as an administrative performance indicator but also as a reflection of governance quality, institutional legitimacy, and the relational dynamics between government and citizens within a decentralized public administration framework. Methodology: This study employed a quantitative survey approach involving taxpayers who directly accessed Motor Vehicle Tax payment services. Respondents were selected using an incidental sampling technique based on their direct service experience. Data were collected through structured Likert-scale questionnaires measuring service effectiveness (service speed, procedural accuracy, clarity of information, accessibility, and officer professionalism) and taxpayer satisfaction. Instrument validity and reliability tests were conducted prior to analysis. Data were analyzed using descriptive statistics and simple linear regression with SPSS software, including hypothesis testing (t-test) and coefficient of determination (R²). Main Findings: The findings indicate that service effectiveness has a positive and statistically significant effect on taxpayer satisfaction. The regression results demonstrate that improvements in service speed, procedural clarity, accessibility, and officer professionalism directly increase satisfaction levels. The coefficient of determination shows that service effectiveness explains a substantial proportion of variance in taxpayer satisfaction. These results confirm that effective public service delivery not only enhances citizen satisfaction but also strengthens public trust, perceptions of administrative fairness, and institutional legitimacy in regional tax administration. Novelty/Originality of this study: This study contributes new empirical evidence from an archipelagic regional context in eastern Indonesia by integrating a quantitative service effectiveness model with a social governance perspective. Unlike prior studies that primarily emphasize technical service quality dimensions, this research conceptualizes taxpayer satisfaction as an indicator of institutional trust and governance legitimacy. The study enriches public administration literature by demonstrating how frontline service performance influences broader governance outcomes within decentralized regional tax systems.
The Influence of Discipline and Employee Perfomance on the Quality of Public Services at the Department Environment and Waste Management of Ambon City Tri Hemat Br Manurung; Pieter Sammy Soselisa; Julia Theresia Patty
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2805

Abstract

Purpose of the study: This study aims to analyze the influence of work discipline and employee performance on the quality of public services at the Department of Environmental Affairs and Waste Management of Ambon City. Public service quality reflects the government’s capacity to fulfill community needs and expectations, particularly in waste management services that directly affect environmental cleanliness, public health, and community satisfaction. Methodology: This research employed a quantitative survey approach involving employees directly engaged in waste management services. Data were collected through structured questionnaires using a five-point Likert scale to measure work discipline, employee performance, and public service quality. Instrument validity and reliability were tested prior to analysis. The data were analyzed using descriptive statistics and multiple linear regression, supported by classical assumption tests to ensure the reliability of the regression model. Main Findings: The results show that work discipline has a positive and significant effect on public service quality. Employee performance also has a positive and significant effect. Simultaneously, both variables significantly influence service quality with a strong coefficient of determination. Disciplined behavior and optimal performance substantially improve reliability, responsiveness, assurance, empathy, and tangible aspects of public services. Novelty/Originality of this study: This study provides an integrated quantitative analysis of discipline and performance as simultaneous determinants of service quality in the municipal waste management sector, offering empirical evidence to strengthen citizen-oriented local governance.
Extent of the Factors Contributing to the Dropout Rate of Mindanao Children’s Library Foundation Incorporated (MCLFI) Scholars Norai Mae Sumac; Emilou N Gallardo
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 3 (2026): May
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i3.2218

Abstract

Purpose of the study: The study seeks to determine the extent of the factors contributing to the dropout rate of scholars at the Mindanao Children’s Library Foundation Incorporated (MCLFI) in Barangay Manongol, Kidapawan City, during the second semester of the academic year 2023–2024. It specifically aims to examine the influence of family, personal, academic, peer, and environmental factors on dropout cases. Furthermore, it identifies the most common factor compelling MCLFI scholars to leave school and discontinue their educational pursuits. Methodology: A descriptive-quantitative design was employed to investigate the factors contributing to dropout. Fifty former MCLFI scholars were randomly selected as respondents. Data were gathered using a self-made survey questionnaire, validated by three research experts, covering family, personal, academic, peer, and environmental factors. Results were tabulated and analyzed using descriptive statistics to measure the extent of influence and determine the most prevalent reasons for scholar dropout. Main Findings: The results reveal that personal factors significantly influence scholar dropout, ranking highest among the categories measured. Issues such as lack of motivation, discipline, and self-related challenges hindered scholars from pursuing their education. On the other hand, environmental factors were identified as the least influential in shaping dropout decisions. Overall, the findings suggest that while external pressures matter, the internal struggles of learners exert greater influence on their persistence in completing academic requirements. Novelty/Originality of this study: This study is distinctive as it focuses on dropout cases within a foundation-based educational program, the MCLFI, a context rarely explored in dropout-related literature. Most research on academic attrition emphasizes public and private schools, while this study highlights the struggles of scholars supported by a non-governmental organization. By establishing that personal factors are more influential than family, peer, or environmental pressures, the research underscores the need for tailored interventions that address individual student challenges. It contributes to designing context-sensitive strategies that promote retention and reduce dropout among foundation-supported learners.
Interfaith Parenting: Understanding the Experiences and Challenges of Children Following One Parent’s Religion Catherine E Fajardo; Emilou N Gallardo
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 3 (2026): May
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i3.2225

Abstract

Purpose of the study: The purpose of this study is to explore the challenges experienced by children who affiliate with the religion of one parent in interfaith families within Jose Rizal, Makilala, North Cotabato. It aims to understand how these children navigate their religious identity, the emotional and social effects of choosing one religion over another, and the influence of interfaith dynamics on their personal development, beliefs, and cultural integration within family and community contexts. Methodology: This qualitative research utilized a phenomenological approach to capture the lived experiences of children from interfaith families. Data were gathered through in-depth interviews (IDI) with five participants and one focused group discussion (FGD) with another five participants. Using purposive sampling, the study was guided by two primary research questions, allowing participants to share personal reflections on their religious identity and family experiences. Main Findings: The study revealed that children from interfaith families experience challenges such as confusion in religious identity, pressure to choose one religion, and conflicts arising from differing religious and cultural practices. Despite these struggles, participants demonstrated autonomy and resilience in navigating their personal beliefs and values. Their experiences highlight the importance of open communication, acceptance, and understanding within families to reduce emotional distress and promote mutual respect for diverse faith traditions. Novelty/Originality of this study: This study provides new insights into the psychological, social, and cultural dimensions of interfaith parenting from the perspective of children who affiliate with one parent’s religion. It emphasizes the unique process of identity negotiation and emotional resilience among these children. Unlike previous studies that focused primarily on parental perspectives, this research amplifies the children’s voices, illustrating how they reconcile interreligious tensions while maintaining familial harmony. The findings contribute to the discourse on interfaith family dynamics, promoting respect, empathy, and inclusive understanding within multicultural and multireligious contexts.
Public Policy Evaluation of Free Health Social Security: Social Equity, Governance, and Access in Maluku Province Fajar Pelu; Mohamad Arsad Rahawarin; Hengky Virgo Richardo Pattimukay
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 3 (2026): May
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i3.2718

Abstract

Purpose of the study: This study evaluates the implementation of the free public health insurance program managed by the Maluku Provincial Health Office, focusing on policy performance, social equity, governance capacity, and access for low-income and vulnerable communities in an archipelagic setting. Methodology: This study employed a descriptive qualitative approach with a public policy evaluation design. Data were collected through observation, in-depth semi-structured interviews, and document analysis. Informants were selected purposively from health officials, program administrators, and beneficiary communities. Data were analyzed through data reduction, thematic categorization, data display, conclusion drawing, and source triangulation. Main Findings: The program reduces financial barriers and improves formal access to health services for disadvantaged groups. Administrative performance is relatively effective, particularly through same-day activation and interagency verification mechanisms. However, fiscal limitations, uneven health infrastructure, data governance problems, weak information dissemination, and geographic fragmentation across islands continue to limit substantive equity. Novelty/Originality of this study: This study provides a theory-based evaluation of provincial-level health insurance implementation using William N. Dunn's policy evaluation framework. It explicitly links effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy to welfare state theory, social protection, distributive justice, decentralized governance, and spatial access in an archipelagic region.
Digital Public Services and Community Access: Effectiveness of the Digital Village Application (DIGIDES) in Waiheru Village, Ambon City Galih Dito Kuncoro; pieter sammy Soselisa; Ivonny Yeany Rahanra
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 3 (2026): May
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i3.2719

Abstract

Purpose of the study: This study analyzes the effectiveness of the Digital Village Application (DIGIDES) in improving administrative public services, service access, citizen participation, and community satisfaction in Waiheru Village, Baguala District, Ambon City. Methodology: This study employed a descriptive qualitative approach. Data were collected through direct observation, semi-structured interviews, and documentation involving village officials, the application operator, and community beneficiaries. Data were analyzed through reduction, display, verification, and interpretation based on public service effectiveness indicators. Main Findings: The findings show that DIGIDES has improved service accuracy, administrative efficiency, population data management, and transparency for village officials and digitally capable residents. However, its community-level use remains limited because of uneven digital literacy, inadequate socialization, operator dependency, and unstable internet connectivity. These constraints affect service access, restrict citizen participation, and create uneven changes in village governance: residents who are digitally literate benefit from faster services, while older residents, low-literacy groups, and people with limited internet access remain dependent on face-to-face assistance. Novelty/Originality of this study: This study combines effectiveness analysis with a social impact perspective by treating village digitalization not merely as a technological innovation but as a public service process that shapes inclusion, access, participation, and relations between village officials and citizens.
Social Dynamics of Collaborative Management in Coastal Conservation: Community Participation in Negeri Lima, Central Maluku Fathir Muhlis Soulisa; Josep Antonius Ufi; Maryam Salampessy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 3 (2026): May
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i3.2720

Abstract

Purpose of the Study: This study aims to analyze collaborative management in coastal conservation programs in Negeri Lima, Leihitu Subdistrict, Central Maluku Regency, by examining how planning, organizing, commanding, coordinating, and controlling functions are practiced through multi-stakeholder participation. Methodology: This study employed a qualitative descriptive design. Data were collected through observation, semi-structured interviews, documentation review, and literature study. Fifteen informants were selected purposively from Harmoni Alam Indonesia, village government, marine and fisheries authorities, environmental organizations, and community members. Data were analyzed through reduction, display, thematic interpretation, and verification. Main Findings: The findings show that collaborative management strengthened stakeholder interaction, shared responsibility, and community involvement in coastal conservation. Planning and organizing created clearer program direction, while commanding and coordinating encouraged collective action. However, unequal participation, limited technical capacity, weak communication mechanisms, and non-standardized monitoring reduced the depth of collaboration. These conditions reveal that conservation is not only ecological work but also a social process involving power relations, trust, local knowledge, and institutional learning. Novelty/Originality of this Study: This study contributes by applying Henri Fayol's classical management functions to analyze collaborative coastal conservation in a small-island village context. It offers a socio-managerial perspective that links stakeholder participation, community agency, and coastal governance, thereby enriching studies on collaborative management in coastal societies.
Electronic-Based Government Systems, Institutional Capacity Building, and Public Service Performance in Ambon City Revaalya Nurlatu; Stanislaus Kostka Ohoiwutun; Julia Theresia Patty
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 3 (2026): May
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i3.2721

Abstract

Purpose of the study: This study analyzes the influence of the Electronic-Based Government System (SPBE) and human resource capacity on employee performance at the Office of Communication, Informatics, and Encryption of Ambon City, while interpreting both variables as part of institutional capacity building and social learning in digital governance reform. Methodology: A quantitative survey approach was used. Data were collected through closed-ended questionnaires distributed to all 21 employees and analyzed using validity, reliability, classical assumption, multiple regression, t-test, F-test, and coefficient of determination procedures. Main Findings: SPBE implementation and human resource capacity have positive and significant effects on employee performance, both partially and simultaneously. SPBE strengthens coordination, data transparency, administrative efficiency, and service responsiveness, while human resource capacity supports digital literacy, adaptability, problem solving, and institutional learning. Novelty/Originality of this study: This study reframes SPBE as a socio-technical system and human resource capacity as collective learning within local government. It connects quantitative performance analysis with the social dynamics of decentralized digital governance in Eastern Indonesia.
Public Service Interactions and Patient Satisfaction: The Influence of Healthcare Worker Performance at Masohi Regional General Hospital, Central Maluku Regency Melisa Karim Mahu; Petronela Sahetapy; Jeanly Waisapy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 3 (2026): May
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i3.2722

Abstract

Purpose of the Study: This study examines the influence of healthcare worker performance on patient satisfaction at Masohi Regional General Hospital, Central Maluku Regency, by positioning hospital care as a public service interaction shaped by social relations, patient perceptions, communication, and trust. Methodology: This study used a quantitative explanatory design. Data were collected from 50 patients through accidental sampling using a structured questionnaire measured with a five-point Likert scale. Validity and reliability testing, simple linear regression, t-test, and coefficient of determination analysis were conducted using statistical software. Main Findings: The findings show that healthcare worker performance has a positive and statistically significant influence on patient satisfaction. This result indicates that patient satisfaction is not only a managerial indicator, but also a social expression of trust, perceived fairness, respect, responsiveness, and the quality of interaction between citizens and public service providers. In a regional public hospital, timely service, empathy, clear communication, and professional behavior shape patients' experiences of access, dignity, and confidence in public institutions. Novelty/Originality of This Study: This study contributes to social science and public administration literature by interpreting patient satisfaction as a social outcome of public service relations rather than merely a medical service indicator. It provides contextual evidence from a regional public hospital in eastern Indonesia, where resource limitations, post-pandemic pressures, and unequal access shape patient experiences and expectations.

Page 32 of 35 | Total Record : 343

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