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Deske W. Mandag
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Fakultas Ekonomi dan Bisnis Universitas Klabat Jl. Arnold Mononutu, Airmadidi Bawah, Kec. Airmadidi, Kabupaten Minahasa Utara, Sulawesi Utara 95371
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Klabat Journal of Management
Published by Universitas Klabat
ISSN : 2721690X     EISSN : 2722726X     DOI : https://doi.org/10.31154/kjm.v4i1
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Klabat Journal of Management (KJM) offers a wide-ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers an emphasis on universal proficiency in the vital methods, techniques, and areas of research; presents an opportunity for its readers to share mutual understandings across the full range of businesses and skills in which management and science are used; covers all areas of management science from systems to practical facets; links concept with training by publishing case studies and covering the latest important issues. Klabat Journal of Management (KJM) areas include: Operations and Information management Human resource management Organizational Strategic management Operations and Information management Managerial Economics Bank Strategy and Management Entrepreneurship and Digital Business Leadership Supply Chain Management Quality Management Introduction to International Business
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 77 Documents
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The Role of Ethnocentrism and Animosity on Willingness to Buy Chinese Products; Does Foreign Product Judgement Mediate the Relation? Wijayanti, Cynthia Anna; Elicia, Evelyn
Klabat Journal of Management Vol. 5 No. 1 (2024): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v5i1.1038.1-18

Abstract

Due to long-standing anti-Chinese sentiments and prior research highlighting Indonesia's high ethnocentrism, this study aims to delve deeper and explore whether Indonesian Consumer Ethnocentrism and Animosity impact their willingness to purchase Chinese products, with foreign product judgment serving as an intervening variable. This study focuses on Chinese products and involves Indonesian consumers in the Jabodetabek region familiar with purchasing goods made in China. The research employed a non-probability judgment sampling technique and used an electronic questionnaire to collect responses from 150 participants. Utilizing the Partial Least Square-Structural Equation Modeling (PLS-SEM) method with SmartPLS software. The findings indicate that Indonesian Consumer Ethnocentrism and Consumer Animosity did not negatively affect the willingness to buy Chinese products. Additionally, no mediating effect was observed through Foreign Product Judgment in these relationships. However, the research revealed Indonesian Consumer Ethnocentrism's significant and positive influence on Indonesian Consumer Animosity. Regarding managerial implications, this study recommends that domestic companies highlight local cultural values, while multinational corporations should consider localizing their products to enhance consumer familiarity.
Work Environment, Employee Motivation, and Discipline as Drivers of Employee Performance in Local Government-Owned Bank Fathur Rozi, Ahmad; Sundari, Ariefah; Syaikuddin, Ahmad Yani
Klabat Journal of Management Vol. 5 No. 2 (2024): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v5i2.1170.167-183

Abstract

The objective of this research is to investigate the impact of the work environment, motivation, and discipline on employee performance in Local Government-owned bank. The study was conducted at Bank Daerah Lamongan, using a sample of 69 employees out of a total of 218. The sample size was determined using the Slovin formula, and data collection was carried out through random sampling. A quantitative method was applied, with data processed using SPSS to conduct data quality tests, classical assumption tests, and to assess the partial and simultaneous effects of these work factors on employee performance. Several hypotheses were tested regarding the relationships between the work environment, employee motivation, and work discipline. It was anticipated that the work environment would significantly influence employee performance. The analysis yielded the following results: Based on the t-test, the work environment showed a significant impact on employee performance. Similarly, the results indicated that both motivation and discipline also had significant effects on performance. The f-test results further confirmed that the work environment, motivation, and discipline had a combined and individual influence on employee performance at Bank Daerah Lamongan. Among these factors, the work environment was found to have the most dominant impact on performance.
The Impact of Transformational and Transactional Leadership on Employee Performance Wuryaningrat, Nikolas Fajar; Hidayat, Nurul; Kumajas, Merry L.
Klabat Journal of Management Vol. 5 No. 2 (2024): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v5i2.1116.103-113

Abstract

Transformational leadership is a dynamic approach that motivates individuals to work together in achieving organisational goals. It emerges whenever someone exhibits the ability to guide others' behaviours towards a common objective. This leadership style enables leaders to inspire their subordinates positively. The objective of implementing transformational leadership is to improve employee performance within the banking industry in North Sulawesi, Indonesia. The study focuses on three banks, namely Bank BRI, BNI, and BSG, which have branches throughout the North Sulawesi region. A total of 176 employees participated as respondents. Following the collection of data, an analytical method known as Partially Least Squares Structural Equation Modelling (PLS-SEM) was employed for the purpose of analysis. The results provide empirical evidence that transformational leadership has a positive influence on employee performance, particularly in the realms of individual consideration and individual inspiration. Nevertheless, dimensions such as intellectual stimulation and inspirational motivation do not exhibit a significant correlation with performance-related activities. Moreover, the contingent reward aspect of transactional leadership does not demonstrate a significant impact on employee performance.
Exploring the Impact of Third-Party Funds and Interest Rates on Commercial Bank Lending: A Study of the Indonesia Stock Exchange from 2019 to 2021 Astuti, Wati Aris; Sellia, Hanna
Klabat Journal of Management Vol. 5 No. 1 (2024): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v5i1.1043.19-31

Abstract

This research aims to examine the exploration of the influence of third party funds and interest rates on commercial bank credit distribution on the Indonesian Stock Exchange 2019-2021. Using quantitative methods with quantitative descriptive types. The sample used was ten banks that had gone public or were listed on the Indonesia Stock Exchange (BEI). The data used in this research are 30 financial reports from the 2019-2021 period, with a purposive sampling technique, using an analytical method, namely the multiple linear regression method which was processed using SPSS v 26. Based on the research results, third party funds have a significant influence on credit distribution with a value of (sig < 0.05) and interest rates do not have a significant influence on credit distribution to commercial banks for the 2019-2021 period (sig > 0.05).
Predictors of Purchase Decision: The Combined Effects of Business Sustainability Support and Purchase Intention Miranti, Liana; Cahya, Bayu Tri; Soetjipto, Budi Eko; Diah Saputri, Dilla Ajeng
Klabat Journal of Management Vol. 5 No. 2 (2024): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v5i2.1106.114-128

Abstract

This study investigates the effects of business sustainability support (Customer Relationship Management (CRM), Brand Equity, and Corporate Social Responsibility (CSR)) on purchasing decisions, with Purchase Intention serving as a mediating variable, among Tupperware consumers. In the face of intense competition within the plastic-based household goods industry, Tupperware has encountered declining sales, prompting the necessity for innovation and effective marketing strategies. Employing a causal quantitative approach, this study engaged 80 Tupperware consumer respondents and utilized the Structural Equation Model (SEM) for data analysis, employing the Smart PLS 3.0 program. The findings revealed that Brand Equity and CSR exert a positive and significant influence on purchasing decisions, while CRM did not exhibit significance. Furthermore, Purchase Intention was found to mediate the positive impact of CRM, Brand Equity, and CSR on purchasing decisions.
Investigating the Impact of Perceived Value and Customer Satisfaction on Repurchase Intentions Among Female E-Commerce Customers Oktaviani, Rizki
Klabat Journal of Management Vol. 5 No. 1 (2024): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v5i1.1054.34-48

Abstract

This study investigates the impact of perceived value and customer satisfaction on repurchase intentions, focusing specifically on Shopee's customer base. Employing a quantitative approach with a descriptive methodology, primary data was collected through online questionnaires distributed to female Shopee customers. A total of 100 questionnaires were gathered using purposive sampling, targeting females with previous Shopee purchases. Data analysis utilized SPSS and included validity and reliability testing, coefficient of determination, hypothesis testing, as well as partial and simultaneous testing. Additionally, multiple linear regression analysis was conducted. Results indicate a significant positive influence of perceived value and customer satisfaction on repurchase intentions. Recommendations for Shopee include prioritizing aspects such as shopping convenience, pricing, product quality, and order processing time to enhance perceived value and encourage repurchase intention.
Effects of Work-Life Balance and Job Burnout Towards Job Satisfaction Wulantika, Lita; Atifah, Ratu Nadya
Klabat Journal of Management Vol. 5 No. 2 (2024): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v5i2.1117.129-141

Abstract

This study aimed to examine the influence of Work-Life Balance and Job Burnout on Job Satisfaction among employees of PT. Eternal Sunrise in Bandung City using a quantitative method. The population consisted of 65 employees of PT. Eternal Sunrise, and the sample size included all members of the population, using saturated sampling. Data collection techniques included interviews, literature studies, and questionnaires, analyzed with Multiple Regression Analysis. Data processing was conducted using SPSS 27. The research results showed that Work-Life Balance had a significant impact on Job Satisfaction among PT. Eternal Sunrise employees. Similarly, Job Burnout also had a significant impact on Job Satisfaction. Simultaneously, Work-Life Balance and Job Burnout significantly influenced Job Satisfaction among PT. Eternal Sunrise employees.
The Role of Consumer Ethnocentrism, Perceived Quality, Perceived Price, and Perceived Brand Image on Willingness to Buy Erigo Clothing Ciu, Edgar; Wijayanti, Cynthia Anna
Klabat Journal of Management Vol. 5 No. 1 (2024): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v5i1.1056.49-71

Abstract

The initial survey findings revealed that Indonesian consumers prefer supporting local brands but are reluctant to purchase them if the prices exceed those of foreign brands. Additionally, they are open to foreign brands effectively marketed in Indonesia. This study examines and analyzes the impact of consumer ethnocentrism, perceived quality, perceived price, and perceived brand image on the willingness to purchase Erigo apparel. Employing a quantitative approach, the study used PLS-SEM as the data analysis method with SmartPLS software. Non-probability purposive sampling was utilized to gather responses from 192 participants via Google Forms. The study uncovered a positive and significant influence of consumer ethnocentrism, perceived price, and perceived brand image on the willingness to buy Erigo apparel. However, perceived quality had a positive but statistically non-significant impact on this willingness. The managerial contribution includes Erigo's leveraging consumer ethnocentrism by promoting local craftsmanship and cultural diversity, enhancing its pricing strategy to reflect value, and strategically building a positive brand image to stand out against foreign competitors. Focused campaigns, fair pricing, and active social media engagement can significantly boost consumer interest in purchasing Erigo clothing.
The Impact of Flexible Work Arrangements and Perceived Supervisor Support on Employee Performance: The Mediating Role of Work Engagement Darmawan, Surya; Alawiyah, Lulu Mazdah
Klabat Journal of Management Vol. 5 No. 2 (2024): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v5i2.1168.142-155

Abstract

This study aims to explore the impact of Flexible Working Arrangements (FWA) and Perceived Supervisor Support (PSS) on Work Engagement (WE) and employee performance at Perfetti Van Melle Bogor. Additionally, the research evaluates the mediating role of WE in the relationship between FWA and PSS with employee performance. A quantitative method was employed, with the population consisting of all 200 employees at Perfetti Van Melle Indonesia. Data were collected through a questionnaire and analyzed using SEM-PLS. The results indicate that FWA and PSS have a significant positive effect on WE, with t-values of 3.814 and 3.499 and p-values of 0.000 and 0.001, supporting hypotheses H1 and H2. WE also significantly positively affect employee performance, with a t-value of 15.804 and a p-value of 0.000, supporting hypothesis H3. Moreover, FWA and PSS improve employee performance through WE as a mediator, with t-values of 3.425 and 3.404 and p-values of 0.001, supporting hypotheses H4 and H5. In conclusion, flexible work arrangements and supervisor support significantly influence work engagement, which in turn enhances employee performance. Work engagement serves as a mediator that strengthens the effect of these two factors on performance, highlighting the importance of FWA and supervisor support in boosting productivity.
Discount Vouchers and Perceived Benefits: Decision to Use Grabfood Online Food Ordering Application in Semarang City Nugroho, Aditiya Pratama; Putri, Adelia Sandra Swastika; Prabowo, Heri
Klabat Journal of Management Vol. 6 No. 1 (2025): Klabat Journal of Management
Publisher : Faculty of Economics and Business, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60090/kjm.v6i1.1227.1-17

Abstract

This study examines the influence of discount vouchers and perceived benefits on consumer decisions to use the GrabFood online food ordering application in Semarang, Indonesia. The research seeks to analyze how these factors interact to shape user behavior, offering insights for optimizing marketing strategies in the competitive food delivery sector. Using a quantitative approach and Structural Equation Modeling Partial Least Squares (SEM-PLS) for data analysis, the study collected responses from 130 GrabFood users in Semarang. The findings indicate that both discount vouchers and perceived benefits significantly impact consumers’ decisions to adopt GrabFood. Discount vouchers not only directly enhance perceived financial savings but also strengthen users’ perceptions of the overall value of the service, thereby encouraging app usage. Additionally, perceived benefits, such as convenience and service quality, mediate the relationship between discount vouchers and user decisions. These results underscore the importance of strategic pricing and effective value communication in driving user engagement and retention within the food delivery industry

Page 6 of 8 | Total Record : 77

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