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JUMAD Journal Management, Accounting, & Digital Business
Published by Universitas Panca Marga Probolinggo
ISSN : 29868726     EISSN : 29868726     DOI : https://doi.org/10.51747/jumad.v1i2
Core Subject : Economy,
Economics, Econometrics & Finance
JUMAD: Journal Management, Accounting, & Digital Business has been published by Universitas Panca Marga. JUMAD is published six times a year, in February, April, June, August, October, December. JUMAD: Journal Management, Accounting, & Digital Business on issues relating to empirical investigations of the Indonesian economy. JUMAD aims to tie researchers to share high-quality publications at the national level through a process of double-blind review. Articles published in JUMAD: Journal Management, Accounting, & Digital Business is expected to cover a variety of topics in the economic field and use standard economic analysis tools that focus on the Indonesian economy. Topics might include the fields of Economics: public economics, international economics, monetary economics, financial economics, health economics, labor economics and others related to economics. Business: finance, marketing, consumer behavior, human resource management, organizational behavior, strategic management, operations and innovation, entrepreneurship, ethics. It is expected that students and researchers are facilitated by JUMAD: Journal Management, Accounting, & Digital Business is expected to play an important role in understanding the Indonesian economy.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 180 Documents
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Pengaruh Word Of Mouth, Customer Experience, Dan Kualitas Layanan Terhadap Keputusan Penggunaan Jasa PT. Pos Indonesia (Persero) Kota Probolinggo Widiyantari, Ela; Elmas, Muhammad Syarif Hidayatullah; Yatiningrum, Agung
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2043

Abstract

This study was conducted with the aim of knowing whether there is a positive and significant effect of Word Of Mouth on the Decision to Use Services of PT Pos Indonesia (Persero) Probolinggo City, knowing whether there is a positive and significant effect of Customer Experience on the Decision to Use Services of PT Pos Indonesia (Persero) Probolinggo City, knowing whether there is a positive and significant effect of Service Quality on the Decision to Use Services of PT Pos Indonesia (Persero) Probolinggo City. The type of research used in this study is quantitative research with a Causal Associative approach with Word Of Mouth, Customer Experience, and Service Quality as independent variables and Service Usage Decisions as the dependent variable. The population in this study were service users at PT Pos Indonesia (Persero) Probolinggo City with a sample of 90 respondents and the sampling technique used Based on the results of hypothesis testing, it shows that Word Of Mouth, Customer Experience, and Service Quality have a positive and significant effect on the Decision to Use Services of PT. Pos Indonesia (Persero) Probolinggo City. Keywords: Word Of Mouth, Customer Experienece, Service Quality, Service Usage Decision
Pengaruh Nilai Nasabah, Corporate Image, Dan Relationship Marketing Terhadap Kepuasan Nasabah Pada PT. BPD Jawa Timur (Bank Jatim) Kota Probolinggo Putri Pramana, Zalfa Nur Auliya; Elmas, Muhammad Syarif Hidayatullah; Priantono, Seger
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2044

Abstract

Customer satisfaction is a feeling of pleasure or displeasure with a product or service from a company. This study aims to analyze the effect of customer value, corporate image, and relationship marketing on customer satisfaction partially and determine the strongest variable on customer satisfaction. This research method uses quantitative with an associative approach. The population of this study were all active customers of PT Bank Jatim Probolinggo City. A total of 112 active customers of PT Bank Jatim in Probolinggo City were taken as samples with purposive sampling. Data collection through questionnaires. Data analysis techniques through validity test, reliability test, classical assumption test, multiple regression analysis, coefficient of determination (R2) and hypothesis testing. The results showed that customer value has a significant effect on customer satisfaction, corporate image has a significant effect on customer satisfaction, and relationship marketing has a significant effect on customer satisfaction. The most powerful variable in this study is relationship marketing.
Pengaruh Rekrutmen, Pengembangan Karir dan Kompensasi Terhadap Kinerja Pegawai di Dinas Pendidikan dan Kebudayaan di Kota Probolinggo Agustin, Sentiana; Yatiningrum, Agung; Hermawan, Dedi Joko
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2045

Abstract

This research was conducted on the Department of Education and Culture in the City of Probolinggo with the aim of finding out the significant influence of Recruitment, Career Development and Compensation simultaneously on Performance at the Department of Education and Culture in the City of Probolinggo. The independent variables in this research are Recruitment, Career Development and Compensation. Meanwhile, the dependent variable is Employee Performance. The type of research used is quantitative research with a causal associative approach. Data collection techniques include interviews, questionnaires and documentation. The population referred to in this research is all employees at the Probolinggo City Education and Culture Office. Sample determination was carried out using non-probability sampling which resulted in a sample of 60 respondents. This research data uses primary and secondary data. The data analysis techniques used are validity test, reliability test, classical assumption test, multiple regression analysis, coefficient of determination analysis and hypothesis testing. The results of the research show that Recruitment has a significant effect on Employee Performance, Career Development has a significant effect on Performance. Compensation has a significant effect on Employee Performance.
Pengaruh Consumer Satisfaction, Brand Image Dan Trust Terhadap Consumer Loyalty Pada Pt. Kai (Persero) Daop 9 Jember Stasiun Probolinggo Nursafitri, Ike; Priantono, Seger; Rahajeng, Yekti
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2046

Abstract

Use The aim of this research is to determine the partial influence of consumer satisfaction, brand image and trust on consumer loyalty at PT. ΚΑΙ (Persero) DAOP 9 Jember Probolinggo Station. The type of research used is causal associative with a quantitative approach. The population in this study is consumers of the DAOP 9 Jember Train, Probolinggo Station in February-March 2024. The number of samples in this study was 100 samples obtained from the Slovin formula calculation. In proving and analyzing this, the convergent validity test, discriminant validity test, reliability test, r-square test, q-square test and hypothesis test are used.Partial test results show that Consumer Satisfaction (X1) with 1 statistic of (3.608) or p value (0.000 < 0.05), then H0 can be accepted or has a significant effect. Brand Image (X2) with a t statistic of (3.772) or p value (0.440 > 0.05), then H0 is not proven or has no significant effect. Trust (X3) with a t statistic of (1.387) or p value (0.167>0.05), then HO is not proven or has no significant effect.
Pengaruh Kepemimpinan, Pelatihan, Dan Pengembangan Karir Terhadap Kinerja Karyawan Pada Destinasi Wisata Beejay Bakau Resort Kota Probolinggo Putri, Mayang Lutfiasari; Elmas, Muhammad Syarif Hidayatullah; Tumini, Tumini
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2047

Abstract

The role of a leader in a company is to be the main figure who controls the successful performance of a company. Competition is getting tighter day by day so companies are required to have strategies to improve employee performance, one of which is at the BeeJay Bakau Resort Tourist Destination, Probolinggo City. This research aims to determine whether or not there is a relationship between Leadership, Training and Career Development on Employee Performance, either simultaneously, partially or dominantly. The method used in this research is quantitative with a sample size of 38 respondents, all employees at the BeeJay Bakau Resort Tourism Destination, Probolinggo City. The results of this research are the first to show that there is a significant simultaneous influence between Leadership, Training and Career Development variables on Employee Performance at the BeeJay Bakau Resort Tourism Destination, Probolinggo City. Second, there is a partially significant influence between the Leadership, Training and Career Development variables on Employee Performance at the BeeJay Bakau Resort Tourism Destination, Probolinggo City. And third, the Leadership variable has a dominant influence on Employee Performance at the BeeJay Bakau ResortTourism Destination, Probolinggo City.
Pengaruh Experiential Marketing, Citra Perusahaan Dan Kualitas Produk Terhadap Kepuasan Konsumen Pada Pt. Pos Indonesia (Persero) Kota Probolinggo Mahmuda, Nur Amilia; Hendra, Joni; Hermawan, Dedi Joko
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2048

Abstract

The study aims to determine the effect of Experiential Marketing, Company Image and Product Quality on Customer Satisfaction at PT Pos Indonesia (Persero) Probolinggo City. The research method used is a quantitative approach, with variables consisting of independent variables, namely Experiential Marketing, Company Image and Product Quality and the dependent variable, namely Customer Satisfaction. The population in this study were all consumers at PT Pos Indonesia (Persero) Probolinggo City and the sample used amounted to 100 respondents based on certain criteria, namely consumers who have made transactions at PT Pos Indonesia (Persero) Probolinggo City. The data sources used in this study come from primary data and secondary data, with the help of the PLS 3 application. The results showed that the Experiential Marketing variable (X1) had no effect on Consumer Satisfaction (Y) of (-0.015) with t statistic (1.107 < 1.96) or p value (0.457 > 0.05) and the Company Image Variable (X2) had no effect on Consumer Satisfaction (Y) of (0.250) with t statistic (3.786 > 1.96) or p value (0.216 < 0.05). While the Product Quality Variable (X3) has an effect on Customer Satisfaction (Y) of (0.864) with t statistic (2.801> 1.96) or p value (0.003 <0.05), it is proven that the hypothesis is accepted on the Product Quality variable has a significant effect on Customer Satisfaction at PT. Pos Indonesia (Persero) Probolinggo City.
Pengaruh Potongan Harga, Citra Merek Dan Kepercayaan Konsumen Terhadap Keputusan Pembelian Paket Umrah Pada PT. Safara Layanan Utama Kecamatan Krejengan Kabupaten Probolinggo Kamal, Muhammad Alfin; Haris, R Abdul; Pujiastuti, Agustina
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 5 (2024): JUMAD: October 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i5.2049

Abstract

The aim of this research is to determine the partial influence of price discounts, brand image and consumer trust on purchasing decisions at PT. Safara Main Service Kec. Krejengan, Probolinggo Regency. The type of research used is quantitative with an associative approach. The population in this research is consumers of PT. Safara Main Service Kec. Krejengan, Probolinggo Regency in the period January – December 2023. The number of samples in this study was 90, obtained from calculating the Slovin formula. In proving and analyzing this, validity and reliability tests, classical assumption tests, multiple linear analysis, R2 coefficient of determination analysis, Hepotesis test are used. The research results show that price discounts (X1), brand image (X2) and consumer trust (X3) have a partial and significant effect on purchasing decisions (Y).
Pengaruh Kompetensi, Kepemimpinan Dan Komunikasi Terhadap Kinerja Pegawai Pada Dinas Pemberdayaan Perempuan, Perlindungan Anak, Pengendalian Penduduk Dan Keluarga Berencana (DP3AP2KB) Kabupaten Probolinggo Asmiati, Asmiati; Hermawan, Dedi Joko; Nafis, Raihan Wishal
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2053

Abstract

The aim of this research is to determine the extent to which competency, leadership and communication variables partially influence employee performance at DP3AP2KB Probolinggo Regency. A type of quantitative research that utilizes a causal associative approach is used in this research, where Competence, Leadership and Communication are the independent variables and Performance is the dependent variable. The population is all DP3AP2KB Probolinggo Regency employees with a sample of 41 respondents and a saturated sampling technique. The quantitative descriptive method using the SmartPLS program was used to analyze this data, which includes convergent validity test, discriminant validity test, reliability test, normality test, R square test, Q square test and hypothesis test. The test results show: 1) competency has a positive and significant effect on employee performance, 2) leadership does not have a positive and significant effect on employee performance, 3) communication has a positive and significant effect on employee.
Pengaruh Lingkungan Kerja, Beban Kerja Dan Human Relations Terhadap Kinerja Pegawai Pada Dinas Pemberdayaan Perempuan, Perlindungan Anak, Pengendalian Penduduk Dan Keluarga Berencana (DP3AP2KB) Kabupaten Probolinggo Khotimah, Nur; Widayanto, Mutinda Teguh; Haidaputri, Trivosa Aprilia Novadiana
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 5 (2024): JUMAD: October 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i5.2054

Abstract

Employee performance is very important because it is a reflection of the agency's ability to achieve predetermined goals. One of the factors that influence employee performance is the work environment, workload and human relations. This research aims to determine the influence of the work environment, workload and human relations on employee performance simultaneously, partially and determine the dominant variables on employee performance. This research method is quantitative with an associative approach. The population of this research is all employees, totaling 41 employees. The data collection technique uses saturated sampling. The sample was 41 respondents. Data was collected through questionnaires. Data analysis techniques include validity testing, reliability testing, classical assumption testing, multiple regression analysis, coefficient of determination (R2) and hypothesis testing. The research results show that the work environment, workload and human relations simultaneously and partially have a significant and significant effect on employee performance. The dominant variable in this research is the work environment.
Pengaruh Beban Kerja, Stres Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai Di Dinas Koperasi, Usaha Kecil Dan Menegah Dan Perdagangan Kota Probolinggo Wahyuni, Selvia Novita; Hermawan, Dedi Joko; Haidiputri, Trivosa Aprilia Novadiana
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 5 (2024): JUMAD: October 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i5.2055

Abstract

The research aims to determine to what extent the variables of workload, job stress and work environment partially influence the performance of employees in the Department of Cooperatives, Small and Medium Enterprises and Commerce of Probolinggo City. The type of research used is quantitative with a causal associative approach. The variables studied were workload, work stress, work environment and employee performance of the Department of Cooperatives, Small and Medium Enterprises and Commerce of Probolinggo City, with a total of 58 employees interviewed . The method of data analysis from the research results is a quantitative descriptive method using the help of the SmartPLS program in the form of a convergent validity test, a discriminant validity test, a test of reliability, an R square test, a Q square test and a hypothesis test. Test results show that 1) workload (X1) has no significant influence on employee performance of (0.161) with t-statistics (0.884 < 1.96) and p-value of (0.189 > 0.05), 2) job stress (X2) has a significant effect on employee performance of (0.274) with t statistics (2272 <1.96) and P value of (0.012 > 0, 05) and 3) Work environment (X3) has a significant effect on employee performance of (0.254) with t statistics (1.985 < 1.96) and p value of (0.049 > 0.05).

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