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JUMAD Journal Management, Accounting, & Digital Business
Published by Universitas Panca Marga Probolinggo
ISSN : 29868726     EISSN : 29868726     DOI : https://doi.org/10.51747/jumad.v1i2
Core Subject : Economy,
Economics, Econometrics & Finance
JUMAD: Journal Management, Accounting, & Digital Business has been published by Universitas Panca Marga. JUMAD is published six times a year, in February, April, June, August, October, December. JUMAD: Journal Management, Accounting, & Digital Business on issues relating to empirical investigations of the Indonesian economy. JUMAD aims to tie researchers to share high-quality publications at the national level through a process of double-blind review. Articles published in JUMAD: Journal Management, Accounting, & Digital Business is expected to cover a variety of topics in the economic field and use standard economic analysis tools that focus on the Indonesian economy. Topics might include the fields of Economics: public economics, international economics, monetary economics, financial economics, health economics, labor economics and others related to economics. Business: finance, marketing, consumer behavior, human resource management, organizational behavior, strategic management, operations and innovation, entrepreneurship, ethics. It is expected that students and researchers are facilitated by JUMAD: Journal Management, Accounting, & Digital Business is expected to play an important role in understanding the Indonesian economy.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 180 Documents
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Pengaruh Kepercayaan, Komitmen Dan Komunikasi Terhadap Loyalitas Pelanggan Pada PT. Telkom Indonesia Kantor Cabang Kraksaan Kabupaten Probolinggo Savira, Della Widya; Bahri, Mohammad Saiful; Pujiastuti, Agustina
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 5 (2024): JUMAD: October 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i5.2092

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kepercayaan, komitmen dan komunikasi terhadap loyalitaspelanggan pada PT. Telkom Indonesia Kantor Cabang Kraksaan Kabupaten Probolinggo. Penelitian kuantitatif dengan hubungan asosiasif kausal ialah jenis penelitian yang dipakai. Kepercayaan (X1), komitmen (X2) dan komunikasi (X3) ialah variabel independen. Sedangkan loyalitas pelanggan(Y) ialah variable dependen yang dipakai di dalam penelitian ini. Sampel didalam penelitian ini ialah sebanyak 97 pelanggan. Penetapan sampel yang dipakai didalam penelitian ini ialah purposive sampling. Uji dugaan sementara (Hipotesis) bisa diambil kesimpulan yaitu varaibel kepercayaan diperoleh nilaithitung>ttabel (2,393> 1,660) menunjukkan bahwa kepercayaan berpengaruh signifikan terhadap loyalitas pelanggan, variable komitmen diperoleh nilai thitung>ttabel (2,001 > 1,660) menunjukkan bahwa komitmen berpengaruh signifikan terhadap loyalitas pelanggan dan variable komuniasi diperoleh nilai thitung>ttabel (2,948> 1,660) menunjukkan bahwa komunikasi berpengaruh signifikan terhadap loyalitas pelanggan.
Pengaruh Harga, Kualitas Pelayanan, Dan Word of mouth Terhadap Loyalitas Konsumen Dengan Kepuasan Konsumen Sebagai Variabel Intervening Pada PT. Shafira Tour & Travel Umroh Dan Haji Plus Cabang Probolinggo Ningsih, Bunaya Wahyu; Suharsono, Judi; Junaidi, Junaidi
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 5 (2024): JUMAD: October 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i5.2093

Abstract

The purpose of the study is to determine the direct and indirect influence on price variables, service quality, word of mouth, consumer satisfaction and consumer loyalty. The sample taken in this study was 50 respondents. The data collection technique in this study uses the questionnaire method. The data analysis technique in this study uses the Research Instrument Test (Validity Test, Reliability Test), Model Accuracy Test (R-Square, Hypothesis Test) with the help of SMART PLS 4. The results of this study show that price variables, service quality, word of mouth, and consumer satisfaction partially have a positive and significant effect on consumer loyalty. As well as price variables, service quality and word of mouth partially have a positive and significant effect indirectly on consumer loyalty through consumer satisfaction.
Pengaruh Omzet Penjualan, Budaya Organisasi, Dan Kedisiplinan Terhadap Kinerja Pegawai Perusahaan Daerah Air Minum (PDAM) Kota Probolinggo Wijaya, Andi Rahmat; Haris, R Abdul; Amani, Tatik; Yoga, Yunaz Farada
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 5 (2024): JUMAD: October 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i6.2095

Abstract

This study aims to determine whether sales turnover, organizational culture, and discipline affect the performance of employees of the Regional Drinking Water Company (PDAM) of Probolinggo City. The research method used is quantitative through a causal associative approach, while the respondents in this study were employees of the Regional Drinking Water Company (PDAM) of Probolinggo City. Determination of the sample using saturated sampling technique where all employees are sampled. In proving and analyzing this, validity and reliability tests, classical assumption tests, multiple linear regression analysis tests, determination coefficient tests, multiple linear regression tests, and hypothesis testing with the t test are used. The t test results show a positive and significant effect of the sales turnover variable, organizational culture, and discipline on the performance of employees of the Probolinggo City Regional Drinking Water Company (PDAM).
Pengaruh Kualitas Produk, Harga, Promosi Dan Distribusi Terhadap Keputusan Pembelian Produk Cicil Emas Pada Bank Syariah Indonesia (BSI) KCP Probolinggo Nuraini, Intan; Elly, Mohammad Iskak; Pujiastuti, Agustina
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 6 (2024): JUMAD: December 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i6.2097

Abstract

This research was conducted at Bank Syariah Indonesia KCP Probolinggo with the aim determining the influence of Product Quality, Price, Promotion and Distribution on Purchasing Decisions for Cicil Emas products. The type of research used is quantitative research. The population in the object of this reseacrh is Gold installment customers at Bank syariah Indonesia Jl.Soekarno Hatta Ruko Grand Soetta 12C Probolinggo city. The number of samples in this study was 57 respondent from calculations using the slovindormula. Data was collected through questionnaires. In proving or analyzing this, we use validity and reliability tests, classical assumption tests, multipel regression analysis, coefficient of determination (R2) and hypothesis testing. The research results show the Product Quality (X1), Price (X2), Promotion (X3) and Distribution (X4) have a partial and significant effect on Purchasing Decisions (Y)
Pengaruh Gaya Kepemimpinan, Beban Kerja Dan Motivasi Kerja Terhadap Kinerja Karyaan Pada PT. Pos Indonesia (Persero) Kota Probolinggo Nafisah, Durrotun; Hermawan, Dedi Joko; Amani, Tatik
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 6 (2024): JUMAD: December 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i6.2098

Abstract

The research aims to determine the influence of leadership style, workload and work motivation on employee performance at PT. Pos Indonesia (Persero) Probolinggo City The research method used is a quantitative approach, with variables consisting of independent variables, namely Leadership Style, Workload and Work Motivation and the dependent variable, namely Employee Performance. The population in this study was 104 employees and the sample used was 44 employees based on a purposive sampling technique. The results of the research show that the Leadership Style variable (X1) has no effect on Employee Performance (Y), the Workload Variable (X2) has no effect on Employee Performance (Y), while the Work Motivation Variable (X3) has an effect on Employee Performance (Y), so it is proven if the hypothesis is accepted, the Work Motivation variable has a significant effect on Employee Performance at PT. Pos Indonesia (Persero) Probolinggo City.
Pengaruh Kualitas Pelayanan, Nilai Pelanggan dan Harga Jasa Terhadap Kepuasan Konsumen PT.Pos Indonesia (PERSERO) Pada Kota Probolinggo Hasanah, Riskiyatul; Hermawan, Dedi Joko; Priantono, Seger
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 6 (2024): JUMAD: December 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i6.2099

Abstract

This research was conducted at PT. Pos Indonesia (Persero) Probolinggo City with the aim of testing the significant partial, simultaneous and dominant influence of Service Quality (X1) Customer Value (X2) Service Price (X3) and Customer Satisfaction (Y) and to test which The dominant influence is the variable Service Quality (X1), Customer Value (X2), Service Price (X3) on Consumer Satisfaction (Y) PT. Pos Indonesia (Persero) Probolinggo City. The type of research in this research is quantitative research with a causal approach. The variables used include the influence of service quality (X1), service price (X2), customer value (X3) and consumer satisfaction (Y). The data used in this research are primary data and secondary data. The population in this study are all consumers who have used goods delivery services at PT. Pos Indonesia (Persero) Probolinggo City in February 2024 because the population is so large that the number cannot be known. The sample calculation uses the accidental sampling formula because the population is large, namely consumers who come to PT. Pos Indonesia (Persero) Probolinggo City. Data collection using questionnaires and documentation. The data analysis method uses validation tests, reliability tests, classical assumption tests, multiple linear analysis, coefficient of determination, t test, f test and dominant test with the help of SPSS version 26. Based on the results of testing the hypothesis, it shows that Service Quality, Customer Value, Service Price and Consumer Satisfaction influence the decision to use PT. Pos Indonesia (Persero) Probolinggo City services.
Pengaruh Self Efficacy, Motivasi dan Komitmen Organisasional Terhadap Kinerja Pegawai Pada Dinas Ketahanan Pangan, Pertanian dan Perikanan Kota Probolinggo Rahmawati, Lisa; Ngatimun, Ngatimun; Vidiyastutik, Elok Dwi
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 6 (2024): JUMAD: December 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i6.2100

Abstract

This research was conducted at the Probolinggo City Food Security, Agriculture and Fisheries Service. The aim of this research is to determine the influence of self-efficacy, motivation and organizational commitment on employee performance at the Probolinggo City Food Security, Agriculture and Fisheries Service. The type of research used is quantitative research. The sample in this research used a purposive sampling technique. Sugiyono (2018) Purposive sampling is a technique for determining samples with certain considerations. In this study, 76 people were selected as a sample consisting of ASN and non-ASN. Data was collected through questionnaires. In proving or analyzing this, we use validity and reliability tests, classical assumption tests, multiple regression analysis, coefficient of determination (R2) and hypothesis testing. The research results show that the influence of Self Efficacy (X1), Motivation (X2) and Organizational Commitment (X3) has a partially significant effect on Employee Performance (Y). Keywords: Self Efficacy, Motivation, Organizational Commitment, Employee Performance
Pengaruh Store Atmosphere Dan Harga Terhadap Keputusan Pembelian Minyak Goreng Fortune Di Supermarket Sinar Terang Kota Probolinggo Diantoro, Ainul Yaqin; Tyas, Yayuk Indah Wahyuning; Haidiputri, Trivosa Aprilia Novadiani
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 6 (2024): JUMAD: December 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i6.2115

Abstract

There are many aspects that a customer considers when choosing a product, for example the existing store atmosphere and price. Every time you build a company, generally all companies want to be successful in running their business. The type of research used is descriptive quantitative with a causal associative approach, with the independent (free) variables Store Atmosphere (X1) and Price (X2) and the dependent (bound) variable Purchase Decision (Y). The population used in this research is consumers. Determining the number of respondents (sample) used was nonprobability sampling. Data sources include: (1) primary data, (2) secondary data. The data analysis methods used include: validity and reliability tests, classical assumption tests, multiple linear regression analysis, coefficient of determination (R square), and hypothesis testing consisting of the t test and F test. Research results from the simultaneous store atmosphere test (X1 ) and Price (X2) have a significant effect on purchasing decisions (Y) from the F test calculation, obtained Fcount = 272.241. Apart from that, the partial test shows that store atmosphere (X1) has a significant influence on purchasing decisions (Y) with a tcount = 3.849 and price (X2) has a significant influence on purchasing decisions (Y) with a tcount = 17.151.
Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Pelanggan pada UD. Probo Sakti Kota Probolinggo Sebagai Pengusaha Penjualan Ayam Potong Firdaus, M Amin; Haris, R Abdul; Koeshardjono, R Hery
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 6 (2024): JUMAD: December 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i6.2117

Abstract

This research aims to examine the partial and simultaneous influence of service quality and price on customer satisfaction at UD. Probo Sakti Probolinggo City as an entrepreneur selling broiler chickens. This type of research uses quantitative descriptive with surveys and causal associative. The population was 112 people, with the sampling technique used in this study being simple random sampling. The data uses a questionnaire with data analysis techniques using validity tests, reliability tests, classical assumption tests, multiple linear tests, determinant coefficients, and hypothesis tests. The results show that service quality and price simultaneously and partially have a significant effect on customer satisfaction at UD. Probo Sakti Probolinggo City.
Pengaruh Kualitas Pelayanan, Harga, dan Lokasi Terhadap Kepuasan Konsumen Pada Bank Syariah KCP Probolinggo Nurweni, Nurweni; Ngatimun, Ngatimun; Pujiastuti, Agustina
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 6 (2024): JUMAD: December 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i6.2118

Abstract

Objective the purpose of this study is to determine the partial effect of service quality, price, and location on customer satisfaction at Bank Syariah.service quality, price,and location on customer satisfaction at Bank SyariahIndonesia KCP ProbolinggoCity. The type of research used isquantitative with an associative approach.The population in this study isconsumers of Bank Syariah Indonesia ProbolinggoCity in the February-March 2024 period. The number of samples inThis studywas 52 obtained from the calculation of the slovin formula. Inprove and analyze this, the validity and reliability tests, classical assumption tests, classicreliability, classical assumption test, multiple linear analysis, analysis of the coefficient of determination R2,Hepot test.determination coefficient analysis R2, Hepotesi test. The results showed that the quality ofservice (X1) price (X2) location (X3)partially and significantly affect customer satisfaction (Y).

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